iDentalSoft Reviews

Pros

I absolutely love how everything is integrated within iDentalSoft. Gone are the days of switching between different applications! Now, I can handle everything emails, texts, downloads, payments, transactions, eligibility checks, and claims updates, all seamlessly within the program.

Cons

I wish we could receive an audio notification when a patient text comes in, but the red screen alert works fine too. I've tried to find other faults and couldn't come up with anything else at this time.

Pros

Transitioning was easy, especially with detailed online video sessions and personalized 1-on-1 live support. The company ensured our staff was well-prepared before and after the software transition.

Cons

The developer should include a field on the appointment detail page to show the patient's next scheduled appointment, such as their scheduled recall date, for continuity of care.

Pros

It is effortless. The tech support was incredibly patient and guided me through all the nuances of using the software. They were understanding, even when I needed to go through processes multiple times until I got the hang of it.

Cons

I can't think of any shortcomings of this software.

Pros

Initially, we were drawn to the software because of its pricing, which is very competitive. The vibrant interface also adds a pleasant touch.

Cons

It was a terrible experience. We consistently struggled with the x-rays bridging. The software is overly simplistic to a fault. The reporting was inadequate, and my end-of-day numbers were always off. My biggest frustration was with the dental insurance; the software never estimated benefits correctly. Even after speaking with support, they couldn't resolve it. Honestly, this software is best suited for small fee-for-service practices.

Pros

As a busy dental office, we needed a smooth transition when switching software. The entire staff found the software very user-friendly and fast, providing easy access to all the information needed for comprehensive patient care.

Cons

It's frustrating that there's no scrolling ability with reports, name searches, or anything that spans multiple pages. We have to keep clicking "next" to move forward. It's a bit annoying when dealing with last names starting with "A," for example, and trying to get to those starting with "M"; you have to keep clicking or try to guess the page number to move ahead faster.

Pros

It is incredibly user-friendly, and the support goes above and beyond. They're always available, patient with my questions, and never make me feel silly. The training was straightforward and effective.

Cons

At the moment, I can't think of anything else to mention.