Not Specified, 1-10 employees
Less than a year
“Good software for basic needs”
Pros
Accessibility, user interface and feature set are impressive.
Cons
Faces lags at times, and there is no support on selected holidays.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Hospital & Health Care, 1-10 employees
Less than a year
“Nice but not the best”
Pros
Report formatting and online cloud storage of data are notable and the best features.
Cons
It is not easy to use, especially with multiple logins causing problems. Expensive, and the help desk prefers discussing issues via chat, which is often impractical. Detailed patient-wise test information for a month, like identifying culture-positive patients and their reports, is not feasible.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
8
Functionality
6
Hospital & Health Care, 51-100 employees
More than a year
“Human Resources”
Pros
We are pleased with our overall experience with LH.
Cons
Handling is easy. Understanding the software functionality is also simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Experience with LiveHealth”
Pros
I really like the report formats, prompt responses to escalations, quick messaging capabilities, ease of use and simplicity in training new employees.
Cons
I have no concerns and I am eagerly looking forward to your upcoming features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
More than a year
“Very good product for Lab Operation”
Pros
It is easily accessible for employees, consultants and patients. The MIS provides both descriptive and analytical insights.
Cons
Some admin module privileges do not effectively support regulation by admins. The CC module is not user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 51-100 employees
More than a year
“Easy to Use Manage”
Pros
This is a comprehensive package with all necessary modules for lab operations, including an Integrated Mobile App for various users.
Cons
Initially, the patient auto-email feature had issues, but it is now resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Hospital & Health Care, 11-50 employees
Less than a year
“LiveHealth review”
Pros
The software is user-friendly, offers wide range of functionality, and receives frequent updates.
Cons
Overall, everything is fine as they instantly address minor issues.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Not Specified, 101-500 employees
Less than a year
“LH Admin User Review”
Pros
It is a next-generation software in an industry dominated by legacy systems. The responsive team can customize various aspects, resulting in a fairly intuitive and speedy workflow.
Cons
No issues with features, but stability problems exist, with occasional non-replicable bugs.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 101-500 employees
Less than a year
“Review”
Pros
The mobile app stands out as the best feature, with a very user-friendly interface and an excellent dashboard.
Cons
Some features are a bit complex. Support during holidays is lacking. Given our 24/7 healthcare operations, we expect software industry responses to match.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Livehealth - unbeatable”
Pros
The system promotes accountability, transparency, efficiency and quality control.
Cons
Initially, there were a few workarounds that were later resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“Excellent Software Solution for Laboratories”
Pros
User-friendly and customizable to meet user requirements, with an efficient support team that is prompt and proactive in query resolution makes it even better.
Cons
I believe the developer should focus on creating a hospital management system to streamline laboratory integration within the HIS. Additionally, an audit-related module within the system would help manage data in line with accreditation requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“User friendly software”
Pros
The product is particularly easy to use, even for non-technical doctors.
Cons
The new waiting list strains the eyes due to small font size.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Hospital & Health Care, 51-100 employees
More than a year
“Amazing UI”
Pros
The excellent user interface and mobility allow us to easily operate in various locations. We can easily modify report formats and add new tests or price lists.
Cons
Occasional cloud glitches automatically alter some data in the background. However, the support team promptly fixes these issues.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 11-50 employees
More than a year
“One of The Best LIS, I have come across”
Pros
The product is innovative, user-friendly, easily accessible and continuously improving.
Cons
The chat helpline feature used to be a unique selling point, but lately, responses have been inadequate. More experienced personnel are needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Great”
Pros
Interactive customer analytics enhance turnaround time.
Cons
Time taken for troubleshooting and fixing issues. Lack of a specific contact person for troubleshooting.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Job done with ease”
Pros
Integration with instruments, billing and report generation is seamless.
Cons
Stock management does not meet our expectations.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Overall easy to use and great way to get fast help”
Pros
It allows connection with medical professionals and offers ease of use and connectivity.
Cons
I have no issues with this software product.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9