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Pros

  • Efficient patient management tools

  • Intuitive interface for clinics

  • Strong telemedicine functionalities

Cons

  • Limited customization available

  • Slow report generation

  • Support response times can vary

Total 57 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

28%

3

Stars

11%

2

Stars

0%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AK
Annalise K.

Dental Practice, 1-10 employees

5.0

CrelioHealth is Perfect for our Needs.

Pros

We have been using CrelioHealth for the past few months and it has been a great experience. Our patient bookings were always a big headache and we tried several other software options with no success. However, CrelioHealth made it easy to manage our bookings and we have never had any issues since using this software. It is also very secure and the customer service team is always willing to help when needed.

Cons

The only real concern we had was spending upwards of $750 per month on the standard package. And we wish there was a more budget-friendly option for smaller businesses like ours.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AB
Amani B.

Medical Device Company, 200+ employees

4.0

CrelioHealth is an Easy to Use Software.

Pros

We have been using CrelioHealth for the past few months and it has been a great experience so far. The software is easy to use and the features are comprehensive. The secure revenue sharing allowed us to streamline our processes and the customer service team is always willing to help us out when needed. We would definitely recommend this software to anyone looking for a reliable LIMS software.

Cons

We wish there were more payment plans offered. We would also like to see a mobile app option in the future as this would be beneficial for us when we are on the go. Other than that, this is an excellent software with lots of great features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

JR
Jaylen R.

Clinical Research Organization, 50-200 employees

5.0

CrelioHealth is an Excellent Software.

Pros

We have been using CrelioHealth for the past year and it has helped us immensely in managing our lab processes. The software is very user friendly and the features are top-notch. We have noticed an increase in patient satisfaction due to its automated patient communication and online reputation management tools. The customer service is also excellent and they are always willing to help us out when needed.

Cons

We didnt really face any major set back using CrelioHealth, however getting used to the user interface did take some time. Other than that, this is an excellent software that we would definitely recommend.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

P
Pradnya

Hospital & Health Care, 101-500 employees

Less than 6 months

1.0

Worst software

Pros

My experience was terrible with zero support. So I have nothing good to say about this product.

Cons

This software is not the best for larger labs as it is more suitable towards smaller setups.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

LP
Lukas P.

Biotech Company, 11-50 employees

4.0

CrelioHealth Helps Us Streamline Our Processes.

Pros

We have been using CrelioHealth for the past few months and we are very pleased with it. It helps us streamline our processes and allows us to manage our lab with ease. The online reputation management tools are great and the customer service is always helpful. They also offer some great features such as EDI, secure revenue sharing, report validation and automated patient communication.

Cons

One major issue that hampered our productivity was the slow loading of reports. This made it difficult for us to stay on top of our workflow. Other than that, this software has been great for us and we would definitely recommend it.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

DB
Deon B.

Research Institute, 1-10 employees

5.0

Great product with a lot of potential.

Pros

CrelioHealth is an exceptional software that makes our life much easier when it comes to managing our lab and workflow. The interface is user friendly and the features are comprehensive. We especially like the secure revenue sharing, EDI, and complete lab automation on cloud that it offers. It also comes with a great customer service team that is always willing to help us when needed.

Cons

The only issue we have encountered is that some of the reports can be slow to generate which can delay our workflow. Other than that, this is a great software that has been very helpful for us.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

KO
Kerron O.

Medical Practice, 1-10 employees

3.0

It has what we need.

Pros

My experience with CrelioHealth has been mixed to say the least. The good thing about this software is that it is cloud-based and has a lot of features. This includes workflow automation, report validation, secure revenue sharing, and EDI. The customer service is also helpful and the pricing plans are very reasonable.

Cons

The software can be a bit confusing to use at times and it takes some time to get used to all of its features. Additionally, it doesnt have a mobile app so if you need access on the go, that might not be available.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

8

KR
Kerron R.

Medical Practice, 1-10 employees

5.0

The best LIMS in the industry so far

Pros

I am able to check on the status of reports even while Im not in the office thanks to Crelio being cloud-based. And the reports are so detailed I am always confident when sending them to a patient. We were operational within a short period of time, which was very unusual for a LIMS. Overall, Live Health is an excellent product.

Cons

Probably due to our location, the SMS and some other features are still not available. I’m pretty sure they are under development, but they should have been available at launch since we considered those features while finalizing the purchase.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

M
Mohammad

Hospital & Health Care, 1-10 employees

4.0

LIS System review

Pros

The cloud-based system is great and can be accessed from anywhere.

Cons

The report format needs improvement as discussed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

A
Amir

Hospital & Health Care, 1-10 employees

5.0

Best LIS software

Pros

Creliehealth is very good and easy to use within budget.

Cons

The speed can be slow while processing the samples.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

I
Ismail

Not Specified, 1-10 employees

4.0

Good LIS friendly and easy to use

Pros

The customer service support team chatting function is excellent.

Cons

The software is missing the billing function and symptoms are not saved.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

O
Oliver

Hospital & Health Care, 1-10 employees

5.0

Easy to Use Software

Pros

Crelio is an affordable solution for laboratory information management and user access for our growing team.

Cons

Navigating to the correct feature is not always easy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

I
Isi

Hospital & Health Care, 11-50 employees

5.0

Great Product and World-Class Service

Pros

The interface is easy to learn and understand, making it easy to use and implement. The Crelio Health team was very helpful and willing to customize the software to our unique needs. Their after-purchase service was also very good.

Cons

None

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

J
Jayanta

Not Specified, 1-10 employees

Less than 6 months

5.0

Awesome customer service and user interface

Pros

I chose CrelioHealth because of its excellent customer service and user-friendly interface.

Cons

The test options could be expanded by adding more tests and choices.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M
Mangesh

Medical Practice, 101-500 employees

More than a year

4.0

All-in-one solution for Medical Lab.

Pros

The softwares user-friendly design makes it easy for us to streamline lab operations.

Cons

I have no complaints, whenever I face a problem and the assistance is needed, a dedicated team member addresses our concerns.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

6

P
Paola

Hospital & Health Care, 1-10 employees

Less than a year

4.0

Easy to use

Pros

The best thing about this software is that it allows us to efficiently manage a large volume of information, suitable for clinics of all sizes.

Cons

The visualization of reports for patients needs enhancement to facilitate quicker result comprehension.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

L
Leslie

Medical Practice, 11-50 employees

Less than 6 months

3.0

Facility Manager

Pros

With CrelioHealth now patients have easy access to scheduling and appointments.

Cons

Currently collaborating with the technical team for state reporting is not easy. In short improvement is required in this area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

6

TA
Tabish Ali

Hospital & Health Care, 101-500 employees

More than a year

5.0

Review

Pros

The software offers auto ICMR upload and QR codes for all tests.

Cons

Software updates and improvements are made without showcasing new features which cause trouble

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anil

Medical Practice, 51-100 employees

More than a year

5.0

Excellent software and also have customisation.

Pros

Recent improvements in customer relations are enhancing the softwares usability.

Cons

Training is required, especially for advanced software features. Other than that, everything else is excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P
Poonam

Medical Practice, 51-100 employees

More than a year

5.0

Report Deliver Made Easy with CrelioHealth

Pros

Using CrelioHealth daily is not at all difficult for us, all credit goes to reliable support always available for assistance and easy report sending.

Cons

I have no cons to mention about this software. Everything is good and continuous updates enhance our experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10