Medical Practice, 1-10 employees
More than a year
“Mac Practice MD”
Pros
I've been with this company for 10 years. The previous management was not open to improving the product, so it was purchased by Valsoft. The software is simple to use, with the best graphics in the industry. It has never gone down, being server-based. Their customer service is top-notch; you can create a ticket or call directly. A service rep usually calls back within half an hour, and for urgent problems, you get connected immediately. The platform is Apple, and the iPad apps are exceptional.
Cons
Sadly, the software is significantly behind other software due to the different reasons. If they were up to industry standards, this product would be number one in the country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
More than a year
“More free training needed”
Pros
The search functionality in the calendar is excellent.
Cons
The fact that you have to pay extra for almost every little feature you need to use.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Medical Practice, 1-10 employees
More than a year
“MacPractice MD is awesome”
Pros
MP is extremely user-friendly with a very low learning curve for new users. Customer service is incredibly accessible and friendly. EHR makes charting quick and simple, keeping provider/patient interactions unobstructed by computers.
Cons
Some reporting features could be more customizable to include more query options. Patient outreach and clinical reporting could be improved if more query choices were available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10