Examining the Options: Top MatrixCare reviews

Pros

We have diverse needs but the MatrixCare EHR has helped us customize everything according to our requirements. We can navigate the system with ease and get a summary of all types of patient files.

Cons

The add-on features cost extra and which makes this an expensive solution.

Pros

It is easy to manage the daily tasks for our practice and we can facilitate our healthcare workers by streamlining their schedule.

Cons

The price is too high and we might not be able to afford it if they keep increasing it like this.

Pros

It is very easy for us to create records and update them. We did not have any trouble setting up and they helped us with the switch.

Cons

It is difficult to change the fields in forms and some employees have had trouble logging in. They also increase the price without any substantial updates.

Pros

It is easy to ensure that the employees are following the latest regulatory codes.

Cons

They could make the medical report writing procedure better. I want to be able to track cases by looking up accidents.

Pros

The software screen is simple which makes it easier to navigate to the feature you want. I would recommend this to anyone who is looking for a straightforward system that gets the job done.

Cons

The search option could be better and include filters such as doctors, age, diagnosis, and other categories.

Pros

Creating different categories like diabetic, emar, etc., is not a problem anymore. All credit goes to Matrix.

Cons

Lack of new message notifications because of this you have to manually check messages daily instead of having a visual indicator for new messages.

Pros

I am quite familiar with the software now, more so than with other systems. I utilize reports for data collection but need to manually convert them to charts due to the lack of a functional data system within Matrix.

Cons

The high cost of add-ons limits our access to them. Care assist is an improvement over the previous MAR setup but there are still aspects that could be customized at the facility level.

Pros

The software is easy to use, comprehensive, with a very helpful support team.

Cons

Integration with other software, like meal tracker is not seamless.

Pros

Logging in and navigating through charting is not a hassle anymore.

Cons

Two major drawbacks, need to answer each question separately and unable to multitask.

Pros

Easy to use, even for those with limited computer knowledge, offering a wide range of report options and the ability to set up multiple user profiles.

Cons

It provides limited options to create certain reports and more options for census lines are desired.

Pros

I like how easily I can access all records and information within the same system.

Cons

I dislike the short time frame before automatic logouts.

Pros

User-friendly interface with convenient drop-down boxes.

Cons

There are few limitations but are due to corporate-level setups beyond Matrixs control.

Pros

I am still learning, so I am not exactly sure what I like yet.

Cons

Difficulty moving between residents without having to search again. All resident information should be easily accessible without logging into different modules.

Pros

I have many positive experiences with MatrixCare Software. It is highly reliable, with almost no downtime I cannot recall the last time it was offline, probably over 18 months for our facilities. Communication about product enhancements is excellent, and the help desk staff is always friendly and helpful when I reach out with questions. The CCD for resident transfers to the hospital covers all essential documentation for safe transfers. Printing client records and resident documents is incredibly easy, just a few of the things I truly appreciate about the system.

Cons

Adding features to the wish list can take a considerable amount of time before being implemented in an upgrade.

Pros

The software is user-friendly and easy to use.

Cons

EPCS should offer a webinar for companies to evaluate its compatibility with their workflow.

Pros

I feel confident navigating most areas within MatrixCare. The dashboard is my favorite feature, allowing me to access different aspects of care with ease. The grid box in the upper left corner is handy for quickly finding the areas/categories of care I use most frequently.

Cons

Pop-up windows interrupting note-taking and observations are frustrating. Also observations closing when adding progress notes without saving is a notable inconvenience.

Pros

From my perspective in medical records, the software is incredibly user-friendly and easily customizable to suit my specific needs.

Cons

I cannot think of anything I dislike about the product at the moment.

Pros

The post-implementation support was exceptional.

Cons

When I make a suggestion, I expect feedback on its implementation timeline or current status which is not yet available.

Pros

MatrixCare EMR is the best because of its thoroughness, simplicity and ease of training for new users.

Cons

I am frustrated that nursing aides lack the option to correct mischarges. Previous software I used allowed this.

Pros

The best nursing home software with outstanding tech support.

Cons

I am disappointed with several aspects of the software: 1. Promised fixes, like phone number formatting, have not been implemented even after almost 8 years. 2. Adding pharmacies is not as simple as adding physicians. 3. Numerous mandated fields are unnecessary, causing time wastage. 4. Customizing billing scripts requires unnecessary effort. 5. Inability to sort reports efficiently is inconvenient. 6. Default date settings on reports are not user-friendly. 7. The terminology used by MatrixCare is outdated. 8. The software lacks tailored features for assisted living, with terminology and medication management geared towards nursing homes. 9. In hindsight, I regret choosing MatrixCare for assisted living.