softwareMatrixCare EMR Software Reviews
18 Reviews
Overall Rating
4.1
18 Reviews
Rating Distribution
5
(5)
4
(10)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
18 Reviews
Rating Distribution
5
(5)
4
(10)
3
(3)
2
(0)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
A Fairly Nice Product
A Fairly Nice Product
Pros
Been using this product for quite some time and I find it very easy to operate and use in terms of documentation and updating notes.
Cons
None of the significance, the products versatility serves us well and beyond.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Tina
Eskaton, 500-999 employees
May 17, 2022
A single platform for all tasks
A single platform for all tasks
Pros
The scheduling, communication, EHR, and everything else are rolled into one. We do not need to go elsewhere. This is amazing.
Cons
There is limited functionality in the report writing and they should introduce more formatting options in the coming days.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Lawrence
Karnaugh Country Clinic, 100-499 employees
Apr 12, 2022
Thankful for MatrixCare
Thankful for MatrixCare
Pros
The implementation was great and we are happy with the frequency of updates. They took a survey to determine our requirements and got everything right in the customization phase. The comprehensive features cover all our EHR needs.
Cons
We have no complaints so far.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Markus
Prime Health Association, 1000+ employees
Mar 27, 2022
Good Customer Support Team!
Good Customer Support Team!
Pros
Billing is made easy with this software. The customer support is also available 24/7 and guides you through the whole process very nicely.
Cons
They keep increasing the price without any updates,this can drive potential customers away.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Rachel
Eastern Star Home of Illinois, 50-99 employees
May 01, 2021
All Good!
All Good!
Pros
Its a good software with easy navigation, Its really easy to find what youre looking for with MatrixCare.
Cons
The device malfunctions at times which can cause hindrance during work.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Chris
Salt River Community Care, 50-99 employees
May 01, 2021
Has My Vote!
Has My Vote!
Pros
Its user friendly and easy to operate. We also had a lot of help with set-up and preparation when we first started using it.
Cons
Reporting and making improvements can be time-consuming.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Markus
Healthcare Management Services, 50-99 employees
May 01, 2021
Pretty Efficient!
Pretty Efficient!
Pros
Helps to facilitate our HealthCare workers. User friendly and manageable for starters. Managing records and updating them has become easier. Thanks MatrixCare.
Cons
Some employees complained of trouble logging into the database and the system also glitches from time to time.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Tom
HealthCare Extra, 10-49 employees
Apr 07, 2021
A good solution
A good solution
Pros
It is easier to use than the ones we were previously using. The customer support is amazing and billing makes everything so much easier.
Cons
It is difficult to find reports based on demographics.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Tikeesha
AR Hospital, 100-499 employees
Mar 27, 2021
Some pros some cons
Some pros some cons
Pros
It is designed for growth and makes uploading documents very easy. The customer support is the best.
Cons
It does not have quick view features where we can get a summary of all the patients from the last 24 hours.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Rachel
Green Fields Family Health, 50-99 employees
Mar 25, 2021
MatrixCare cares
MatrixCare cares
Pros
It has a user-friendly design and we can integrate the pharmacy module with it to manage prescriptions.
Cons
There are issues with the VPN and it often does not connect.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Craig
Farmiga Healthcare, 10-49 employees
Mar 19, 2021
Easy to use
Easy to use
Pros
Training was great and we are equipped to handle all kinds of files and bills with Matrix.
Cons
They should introduce customization in the security feature so we can keep our records safe on our own terms.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Tanya
Inchor Medical LLC, 1000+ employees
Mar 16, 2021
Matrix Review
Matrix Review
Pros
We have diverse needs but the MatrixCare EHR has helped us customize everything according to our requirements. We can navigate the system with ease and get a summary of all types of patient files.
Cons
The add-on features cost extra and which makes this an expensive solution.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Rosemarie
Venus Healthcare, 100-499 employees
Mar 13, 2021
Overall good
Overall good
Pros
It is easy to manage the daily tasks for our practice and we can facilitate our healthcare workers by streamlining their schedule.
Cons
The price is too high and we might not be able to afford it if they keep increasing it like this.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Chris
Gary Home Clinic, 50-99 employees
Mar 13, 2021
Good software
Good software
Pros
It is very easy for us to create records and update them. We did not have any trouble setting up and they helped us with the switch.
Cons
It is difficult to change the fields in forms and some employees have had trouble logging in. They also increase the price without any substantial updates.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Chris
Amber Health Care, 50-99 employees
Mar 12, 2021
I am a satisfied user!
I am a satisfied user!
Pros
It is easy to ensure that the employees are following the latest regulatory codes.
Cons
They could make the medical report writing procedure better. I want to be able to track cases by looking up accidents.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
David
Emory PLLC, 500-999 employees
Mar 09, 2021
Clean, easy-to-use interface
Clean, easy-to-use interface
Pros
The software screen is simple which makes it easier to navigate to the feature you want. I would recommend this to anyone who is looking for a straightforward system that gets the job done.
Cons
The search option could be better and include filters such as doctors, age, diagnosis, and other categories.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Matt
Chaplain Medical Clinic, 50-99 employees
Mar 06, 2021
Great software!
Great software!
Pros
It took me one night to understand this software, its absolutely great. Love the features!
Cons
The customer support needs a little work and lacks some features.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Patricia
Creekside, 51-200 employees employees
Sep 09, 2020
The solution we needed.
The solution we needed.
Pros
For our particular organization, this software is perfect.
Cons
It lacks a little bit when it comes to the communication department and slight improvements will make it perfect.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Susan
Health Concepts, 501-1,000 employees employees
Sep 04, 2020
Filters
A Fairly Nice Product
A Fairly Nice Product
Pros
Been using this product for quite some time and I find it very easy to operate and use in terms of documentation and updating notes.
Cons
None of the significance, the products versatility serves us well and beyond.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Tina
Eskaton, 500-999 employees
May 17, 2022
A single platform for all tasks
A single platform for all tasks
Pros
The scheduling, communication, EHR, and everything else are rolled into one. We do not need to go elsewhere. This is amazing.
Cons
There is limited functionality in the report writing and they should introduce more formatting options in the coming days.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Lawrence
Karnaugh Country Clinic, 100-499 employees
Apr 12, 2022
Thankful for MatrixCare
Thankful for MatrixCare
Pros
The implementation was great and we are happy with the frequency of updates. They took a survey to determine our requirements and got everything right in the customization phase. The comprehensive features cover all our EHR needs.
Cons
We have no complaints so far.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Markus
Prime Health Association, 1000+ employees
Mar 27, 2022
Good Customer Support Team!
Good Customer Support Team!
Pros
Billing is made easy with this software. The customer support is also available 24/7 and guides you through the whole process very nicely.
Cons
They keep increasing the price without any updates,this can drive potential customers away.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Rachel
Eastern Star Home of Illinois, 50-99 employees
May 01, 2021
All Good!
All Good!
Pros
Its a good software with easy navigation, Its really easy to find what youre looking for with MatrixCare.
Cons
The device malfunctions at times which can cause hindrance during work.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Chris
Salt River Community Care, 50-99 employees
May 01, 2021
Has My Vote!
Has My Vote!
Pros
Its user friendly and easy to operate. We also had a lot of help with set-up and preparation when we first started using it.
Cons
Reporting and making improvements can be time-consuming.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Markus
Healthcare Management Services, 50-99 employees
May 01, 2021
Pretty Efficient!
Pretty Efficient!
Pros
Helps to facilitate our HealthCare workers. User friendly and manageable for starters. Managing records and updating them has become easier. Thanks MatrixCare.
Cons
Some employees complained of trouble logging into the database and the system also glitches from time to time.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Tom
HealthCare Extra, 10-49 employees
Apr 07, 2021
A good solution
A good solution
Pros
It is easier to use than the ones we were previously using. The customer support is amazing and billing makes everything so much easier.
Cons
It is difficult to find reports based on demographics.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Tikeesha
AR Hospital, 100-499 employees
Mar 27, 2021
Some pros some cons
Some pros some cons
Pros
It is designed for growth and makes uploading documents very easy. The customer support is the best.
Cons
It does not have quick view features where we can get a summary of all the patients from the last 24 hours.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Rachel
Green Fields Family Health, 50-99 employees
Mar 25, 2021
MatrixCare cares
MatrixCare cares
Pros
It has a user-friendly design and we can integrate the pharmacy module with it to manage prescriptions.
Cons
There are issues with the VPN and it often does not connect.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Craig
Farmiga Healthcare, 10-49 employees
Mar 19, 2021
Easy to use
Easy to use
Pros
Training was great and we are equipped to handle all kinds of files and bills with Matrix.
Cons
They should introduce customization in the security feature so we can keep our records safe on our own terms.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Tanya
Inchor Medical LLC, 1000+ employees
Mar 16, 2021
Matrix Review
Matrix Review
Pros
We have diverse needs but the MatrixCare EHR has helped us customize everything according to our requirements. We can navigate the system with ease and get a summary of all types of patient files.
Cons
The add-on features cost extra and which makes this an expensive solution.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Rosemarie
Venus Healthcare, 100-499 employees
Mar 13, 2021
Overall good
Overall good
Pros
It is easy to manage the daily tasks for our practice and we can facilitate our healthcare workers by streamlining their schedule.
Cons
The price is too high and we might not be able to afford it if they keep increasing it like this.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Chris
Gary Home Clinic, 50-99 employees
Mar 13, 2021
Good software
Good software
Pros
It is very easy for us to create records and update them. We did not have any trouble setting up and they helped us with the switch.
Cons
It is difficult to change the fields in forms and some employees have had trouble logging in. They also increase the price without any substantial updates.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Chris
Amber Health Care, 50-99 employees
Mar 12, 2021
I am a satisfied user!
I am a satisfied user!
Pros
It is easy to ensure that the employees are following the latest regulatory codes.
Cons
They could make the medical report writing procedure better. I want to be able to track cases by looking up accidents.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
David
Emory PLLC, 500-999 employees
Mar 09, 2021
Clean, easy-to-use interface
Clean, easy-to-use interface
Pros
The software screen is simple which makes it easier to navigate to the feature you want. I would recommend this to anyone who is looking for a straightforward system that gets the job done.
Cons
The search option could be better and include filters such as doctors, age, diagnosis, and other categories.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Matt
Chaplain Medical Clinic, 50-99 employees
Mar 06, 2021
Great software!
Great software!
Pros
It took me one night to understand this software, its absolutely great. Love the features!
Cons
The customer support needs a little work and lacks some features.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Patricia
Creekside, 51-200 employees employees
Sep 09, 2020
The solution we needed.
The solution we needed.
Pros
For our particular organization, this software is perfect.
Cons
It lacks a little bit when it comes to the communication department and slight improvements will make it perfect.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Susan
Health Concepts, 501-1,000 employees employees
Sep 04, 2020