Examining the Options: Top MatrixCare reviews

Pros

Once you get used to it, navigating the software is really easy. The screens are uncluttered and clean.

Cons

Enhanced search functionality, such as filtering patients by assigned nurse, would be highly beneficial.

Pros

The product is easy to use with excellent clinical support.

Cons

No issues, the software fulfills all our expectations.

Pros

We are planning to integrate Mealtracker and Accounting functionality soon, consolidating medical records and other functions onto one platform.

Cons

Nothing comes to mind, the products functionality suits our needs.

Pros

Having used MatrixCare for over 15 years, I find it very user-friendly and easy to train others on. It provides our facility with the necessary access and information for resident care. The customer support team is professional and quick to address any issues.

Cons

Reporting, feature setup and making changes can be cumbersome. Security templates are overly rigid, especially for smaller facilities with staff overlapping roles.

Pros

It took me one night to understand this software, its absolutely great. Love the features!

Cons

The customer support needs a little work and lacks some features.

Pros

For our particular organization, this software is perfect.

Cons

It lacks a little bit when it comes to the communication department and slight improvements will make it perfect.

Pros

It provides multiple choice questions and answers for each resident, reducing errors in care.

Cons

System glitches occur occasionally and there is a need for a comment or additional note section for each resident.

Pros

What stands out for me with MatrixCare is its ability to focus on specific, relevant questions related to my work, streamlining tasks without unnecessary questions.

Cons

My main dislike about this software is the excessive number of questions included, which seems unnecessary and time-consuming, even if not all questions require answers.

Pros

There are very few downsides, but I must commend their staff for their efforts in resolving issues, even if many lack the necessary permissions to address certain issues I report.

Cons

Customization is limited, and any changes are only considered if requested by multiple facilities. Keeping users engaged is challenging due to strict requirements. Ongoing issues have been unresolved for almost a year, despite promises made during the sales process. Frequent and lengthy updates have caused significant downtime.

Pros

MatrixCare is user-friendly which makes it easy to quickly find what you need.

Cons

Currently, there is no feature to electronically sign documents. This functionality would be beneficial, especially for agreements.

Pros

I used this software during my time as a discharge planner in a nursing home, finding it the best for documentation.

Cons

Some features, like drop-down menus, are missing in the care planning section. It's difficult to narrow down specific items by category in this version. Service interruptions occur more frequently than expected, causing disruptions.

Pros

The feature allowing patient picture uploads makes it easier to identify patients, especially for nurses unfamiliar with the residents.

Cons

Difficulty in finding needed information for review. There is no straightforward method to pull up only the orders, although the order sheets are detailed once located.