MediOffice Reviews

Pros

I really appreciate the customer support. MO also takes care of sending appointment reminders and follow-ups for outstanding invoices automatically once everything is set up which saves me a lot of time. Another plus is being able to create invoices from different parts of the system especially when remitting since we send invoices out in advance.

Cons

The system can feel a little rigid in how it works although I've gotten used to that over time. The diary is also somewhat complex because there isn't a month view that shows individual clinics so you have to click into each day to see what's going on. It also means you can't quickly tell where a clinic is without digging in further.

Pros

Getting around it is very simple and the support from their team has been excellent as well.

Cons

it still doesn't integrate with external hospital portals such as HMS2 at Spire and Ultragenda at Circle.

Pros

Right from the start it has felt very user-friendly and has really helped organize my practice. I no longer need to carry physical notes around and having everything in one place at my fingertips, including scan reports, has been a big plus. I don't use every feature available but I can see myself making more use of them if I were starting over.

Cons

Using the browser back button logs me out. It's a bit annoying because I then have to sign in all over again.

Pros

Pretty easy to handle and it helps run a specialist private medical practice in a very efficient way.

Cons

The patient portal can occasionally be difficult for some patients to navigate although around 80-90% still manage it without trouble. When sharing information with GPs, there needs to be stronger attention to patient confidentiality, along with making the documents we send simpler for GPs to open.

Pros

It feels very user-friendly so it's simple to navigate and work with on a daily basis.

Cons

Mobile app can be a little slow at times.

Pros

Simple to operate, with the ability to email patients and a diary layout that's clear and simple to use.

Cons

The missing autosave feature is frustrating and the overall interface looks a little outdated.

Pros

Navigating patient documents is simple, even when I'm using my phone. I also appreciate that operation notes can be prefilled through the form templates.

Cons

Biggest frustration is how slow the NHS computer internet is because the connection drops out often and I end up having to sign back in after every patient.

Pros

It has been incredibly simple to work with. Everything I need is usually just one click away so getting around the system feels quick and natural. The navigation is really clear and day-to-day tasks are kept uncomplicated and simple. Invoicing is especially fast compared with how we used to do it and composing and sending letters is just as simple. I also really like the task view since everything is visible on one screen. The whole layout feels very user friendly, almost as if it was designed by someone who truly understands how a medical secretary works. On top of that, their ongoing support has been outstanding. Instead of sitting on hold waiting for IT, any issues get dealt with in minutes rather than days. The phone app has been excellent too.

Cons

I can't think of any real downside. Even when something comes to mind that could be useful, they have a process for feeding that back and more often than not it shows up in the next update. It really does feel like a 'your wish is our command' kind of service.

Pros

Our group, Total Orthopaedics, switched to it for three key reasons. First, the pricing is very competitive and has cut our monthly costs in half. Second, the database can be customised really well to match our specific requirements. Third, the support has been excellent, with issues getting resolved very quickly whenever they come up.

Cons

One limitation we have run into is the inability to assign tasks to third parties by email without giving them access to the database.

Pros

It has been highly effective for both medical consultants and administrative staff. It supports EDI for insurance billing, cuts down on manual data entry through automation and offers detailed financial reporting that gives a clear view of overall performance.

Cons

There are occasional issues when tracking insurance payments and those situations sometimes require follow-up outside the system.

Pros

Coming from an older system, the updated look feels much more modern and refreshing. The new features should save a lot of valuable time and it's really helpful that patients can use the system themselves to book appointments and view their letters and results whenever permission has been given. The accounts side works very well too since patients can make payments and the money is automatically allocated directly within the system.

Cons

Nothing at all. We're very happy with how it has been performing.

Pros

Everything from entering patient details to handling billing feels very simple which saves me a lot of time. The AI dictation has also been really helpful.

Cons

Some parts can still be a bit confusing to locate but I'm still getting familiar with the system.

Pros

One of the standout parts for me is the reminder feature and it's honestly one of the best tools in the system. The task setup is very simple to follow which makes it much easier not to overlook anything. I also appreciate how correspondence is organised neatly into separate categories.

Cons

Having the theatre and clinic diaries combined on one screen can make things feel a bit cluttered and busy. There also isn't a separate recall system which is a downside in a specialty where patients return every year because it overloads the task list with too many items to work through.