Global Wellness Management, 10-49 employees
“Quick training and 24/7 customer support”
Pros
Medios is an EHR platform accompanied by a great training session. They address all issues you may face when using the software and describe everything in simple and understandable terms. Their customer care staff is always available to help resolve technical, billing, and general complaints as quickly as possible. Impressive, very nice.
Cons
Medios EHR Software sometimes glitches while working, but it goes back to normal within a few minutes.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Verde Health Clinic, 10-49 employees
“We are happy”
Pros
Medios EHR Software works well and does everything according to our preferences and desires. The training was very useful for my team, and they covered all the features excellently.
Cons
There are no technical support representatives available at night and they should have 24/7 service at all times because our workflow is very important.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Instant Medical Testing Lab, 2-9 employees
“Very good”
Pros
The software runs smoothly and the training session was illuminating. All our questions were answered and we were given all the information we needed to use it daily.
Cons
The choices for insurance providers are very limited and we have to enter alternative ones manually which takes up time.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
VisionPlus Clinic, 2-9 employees
“One software for all!”
Pros
All the employees are very satisfied with this software, its easy to use and easy to customize according to every patient. Creating files has become a hundred times easier.
Cons
Nothing bad to say about it right now.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Wally Health Clinic, 10-49 employees
“ Gets the job done”
Pros
It has all the basic features you would require from EHR systems. We no longer need paper charts and reports.
Cons
Customer service does not always provide answers to us.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
MedicalPro Private Clinic, 2-9 employees
“Customer Support,Not Responsive”
Pros
Appointment scheduling to billing to patient files is handled by Medios, and it works flawlessly.
Cons
Their only drawback is their customer support, they are close to being non-existent.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
California Health Systems, 10-49 employees
“Not Bad!”
Pros
The software comes with excellent preparation. They fix any problems you may have when using the app and make sure to clarify it as well.
Cons
Some of the options are restricted.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Froghorn Medical Clinic, 10-49 employees
“Its good”
Pros
The software has billing and scheduling features which makes everything much more efficient.
Cons
The voice recognition feature has not worked for several of our staff members.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Faith Healing Center, 2-9 employees
“Unusable”
Pros
There is nothing good to say about Medios.
Cons
We are regretting our decision because the software keeps hanging up and we do not know how to fix a form after customizing the field options.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
4
Functionality
4
Mudland Dialysis Center, 50-99 employees
“Medios needs more customer support representatives”
Pros
The software is working as it should and we can get our work done in a much more efficient way.
Cons
It is not easy to get in touch with customer support and the wait time is too long.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Gallaway Obstrecian and Gynecology, 2-9 employees
“Convenient for all”
Pros
The ease of use makes it perfect for our staff because they are not very comfortable with complicated software. They can create files and forward them to the assigned doctor easily.
Cons
Nothing bad to say about it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Vision Eye Clinic, 10-49 employees
“Working fine so far”
Pros
We are using Medios for everything from the appointment scheduling, billing and patient files and everything is working well.
Cons
The patient portal is not easy to use and it takes a while to update.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Ford Geriatric Care, 10-49 employees
“It is amazing”
Pros
We received a great training instructor who made sure all our questions were answered and now we are confident in using all modules of the software.
Cons
There is nothing bad we have to say about it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Valley Health Systems, 10-49 employees
“Phenomenal product”
Pros
They provide one-on-one training for all employees and I have never seen any other EMR software that does this. They did everything to make sure we were satisfied.
Cons
There is nothing that we did not like about the product.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
CV Wellness Center, 2-9 employees
“Needs Improvement!”
Pros
Patients information is easily accessible and well-organized.
Cons
The patient portal is difficult to navigate and update, and it takes a long time to do so.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
A medical solutions company, 2-9 employees
“Not Happy with it!”
Pros
Cheaper than other systems and the layout is pretty neat.
Cons
We are kicking ourselves for making this decision because the app keeps crashing and we have no idea how to repair it.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
CV Wellness Center, N/A employees
“No, just no!”
Pros
eFax integration is a feature that I like.
Cons
Customer support is the worst, and its not easy to navigate at all. Wouldnt recommend it.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
4
Functionality
3
A medical solutions company, 1-10 employees
“Terrible customer service”
Pros
Patients information is easy to access and well laid out.
Cons
The software is not user friendly and the customer service is absolutely horrible. The issues we face never ever get resolved. I wouldnt recommend this to anybody.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
3
Functionality
2