ModuleMD Reviews

“Fantastic support from the staff through the transition

Pros

The setup's logical design and the exceptional personalized support from the staff have been invaluable in addressing all our queries. Furthermore, their quick response to improve the product is commendable.

Cons

Occasionally, frustrating pop-ups disrupt the workflow, making us submitted tickets for resolution. Finding ICD codes can be challenging, but I believe this is more related to ICD than MMD.

“My experience with Module MD

Pros

The product stands out for its excellence and the superb client services provided. The development team consistently updates the product to cater to the needs of an Allergy Practice. The systems features have significantly boosted our efficiency as an allergy practice.

Cons

I have not encountered any problems with them. They successfully addressed changes we requested.

“Support team offers fair help, but software needs serious upgrades

Pros

The system is somewhat user-friendly, with select Module Staff members willing to go the extra mile in assistance. Be it an issue related to Billing or Client Services, their customer support team is always ready to assist us.

Cons

Our main challenge involves slow transitioning between screens. Module often points this towards our internet or equipment. Suggestions for improvement include involving frontline users in programming changes, offering flexibility tailored to individual office needs and allowing multiple screen views like demographics and schedules simultaneously.

“Best for Allergy

Pros

The Allergy Module within ModuleMD is unparalleled as it offers the best comprehensive and cohesive solution on the market, ensuring safety and accuracy.

Cons

The transition to using an EMR has been a challenge. As someone who like traditional methods, I miss paper charts.

“Super easy to setup and train staff

Pros

I can say that the EMR is intuitive, allowing easy training for new employees. Detailed reports provided are comprehensive and contribute to managing a practice effectively. The support staff's excellence further improves the user experience.

Cons

Updates are not always communicated properly which leads to overlooked efficiency-boosting features.

“Built for Allergy care

Pros

This software focuses on allergy and asthma patients without unnecessary software or plugins to bog our system down.

Cons

Integration from Centricity wasn't the smoothest process, a lot of follow-up work on our end was required to get up and running in a comparable manner to our old software.

“I wouldn't choose any other EMR/PM system

Pros

It serves as a comprehensive solution for our allergy practice, eliminating the need for multiple programs. The system undergoes regular enhancements based on user feedback, which greatly improves usability. I value the input of other users, as their suggestions often introduce ideas that streamline our tasks.

Cons

External factors like internet speed occasionally impede our workflow.

“Needs smoother navigation

Pros

Once familiar with the system, it becomes very easy to use.

Cons

Navigation within the software can sometimes require numerous clicks to reach the desired destination.

“Unmatched Customer Service You Will Not Find Anywhere Else!

Pros

ModuleMD empowers us with an integrated, all-in-one EHR customized to our specialized requirements. The exceptional level of customer service offered by ModuleMD is notable. Each update undergoes careful thought and testing before release which results in a very user-friendly experience.

Cons

There are no significant cons of using ModuleMD. However transitioning from another allergy/immunology-specific EHR required minor process adjustments.

“Has been an ok experience

Pros

Appointment history with friendly customer service representatives are the best things about this software.

Cons

The appointment schedule print format changed with the last update and it is something I am not liking.

“Handles day-to-day tasks efficiently

Pros

I am a medical assistant that works with Module MD daily. I can tell that accessibility is a key strength of ModuleMD with most functions readily available directly from the dashboard.

Cons

Page loading speeds is quite slow at times which I don't expect so it causes frustration.

“Suitable for allergists & reliable customer support

Pros

MMD's technical support team is outstanding. In our busy office, encountering challenges can be highly problematic, but whether it relates to a skin testing tray, a patient portal, or any other issue, the staff swiftly resolves it or escalates it for prompt backend resolution.

Cons

On the flip side of what I feel like, I find myself contacting support more frequently than anticipated. After 23 months of transitioning from Centricity to MMD, weekly support inquiries have become routine. Some weeks, it feels like our office encounters multiple issues, requiring four, five, or even six contacts for resolution.

“ModuleMD has helped increase our efficiency by leaps and bounds!

Pros

The system's user-friendliness allows for quick training of new staff and seamless practice management through easily interpretable reporting tools.

Cons

Loss of internet or power makes the system unusable, although this is a rare occurrence.

“Reporting feature requires more accuracy

Pros

The software is user-friendly and the IT support is available, but users are required to put in much effort. Customer support is also thoroughly available to resolve issues.

Cons

There is a lack of templates provided. Additionally, none of the reports generated in the accounts receivable section provide accurate information, necessitating manual adjustments using Excel to meet our specific needs.