myCare iMedicWare Reviews

“Wish our practice had never heard of iO

Pros

When it works without bugs, it saves time compared to paper charting.

Cons

There are software bugs, slow payment processing, new problems from attempted patches, data dropping from input screens requiring rechecks, and inconvenient update times during patient hours. We distrust the company's problem resolution timeframes and the company overall.

“Practice Administrator

Pros

The ophthalmology-specific software's clinical aspect is good to very good, and it also incorporates patient scheduling and some billing functions.

Cons

The company hasn't invested in necessary tech updates to keep the software functional. Each update, whether for Meaningful Use or bug fixes, degrades performance significantly. They haven't hired or trained enough support staff, leading to long hold periods and poor follow-up on open tickets. They often blame hardware and other support vendors.

“This software is not user-friendly; too many steps for everything

Pros

There's nothing I like about it.

Cons

This software is not intuitive for the front desk. There are too many steps to get what you need, and it is very slow.

“OPS IO Review

Pros

It's intuitive and has touch screen capability.

Cons

The system is constantly down, crashes multiple times a day, and usually takes up to four hours to fix issues.

“Awful. Terrible to use.

Pros

I dislike everything about it. It's badly designed and operates at a snail's pace.

Cons

Everything runs very slowly, and there's always something malfunctioning.

“Dissatisfied

Pros

I find nothing appealing about iO Practiceware.

Cons

This vendor has a poor track record with us regarding timely responses. Software updates are poorly rolled out with no communication about changes. Mistakes are frequent, and issues remain unaddressed for months.

“Horrible System

Pros

The one thing I like is accessing medical records from anywhere, but that's true for any EHR system, so it's not a specific plus for iO.

Cons

Their customer support is terrible. They don't answer calls, and tickets go unsolved for months if ever. They once opened a new ticket when I called to check on an existing one. The system is super slow, and reports are useless if you need customization or tracking referrals. You can't even print a patient address label. This system has been a constant headache.

“Delightfully user-friendly and very straightforward to learn.

Pros

We've been working with KeyChart's management since 1989, back in the days of PRISM Data Systems. They are wonderful, reliable people. We've been using KeyMedical software since 2006 and added KeyChart several months ago. The software delivers what it promises. We had a failed installation with another EHR company earlier this year when we tried to make a change.

Cons

We have no complaints but will mention one for context. Currently, we are doing paper redundancy at the request of our doctors.

“great system

Pros

The vendor staff is very supportive and resolves issues promptly.

Cons

Some reports are challenging to obtain. I find Data Mining difficult to use.

“KeyMedical EMR

Pros

KeyMed is an ophthalmology-specific EMR with exam templates that are easy to customize to your specific needs. It flows smoothly through the exam, and the screen never looks "too busy." Once you get used to it, documenting exams is quick and straightforward. I've been using it since 2006 and have been very satisfied.

Cons

Occasionally, when there's a software update, I'm unaware of what changes were made.

“Best software out there for amazing results!

Pros

This is the best software that can be tailored to your needs. If you need any support or modifications, they are available 24/7. The support team and training are excellent! This is the most intuitive software I have ever used.

Cons

The font size is quite small and can't be adjusted. Other than that, it's fantastic.

“4 years of experience with Key Chart.

Pros

The software is designed for ophthalmology. A smaller vendor seems to provide better and more personal service when needed.

Cons

You need to find a billing vendor compatible with KeyChart. Sometimes, the program runs slower than I'd prefer, which might be due to my computer system's age rather than the program itself.

“EHR Follow-up

Pros

The simplicity and the follow-up and communication with the company have made this product very valuable.

Cons

At this point, we have nothing to report. We're still new and working through the glitches.

“Very Poor Software

Pros

There's nothing I like. It is the worst EHR I have used by far. It is extremely poorly designed.

Cons

They are slow to respond to physician requests for improvements.

“Easy to learn and use

Pros

It's simple to use and easy to teach new employees. It's great for practices with multiple offices and is very reasonably priced. The company stays on top of necessary changes. It's one of the first specialty-specific EMRs to achieve Meaningful Use Stage 2.

Cons

We get slightly slow responses from support on customizing the product for individual practices or doctors. Fortunately, once you learn how to do it, most customizations can be done by the user without waiting for the company.

“iO Admin Section

Pros

What I like most about this product is that it is easy to use and the vendor is very supportive.

Cons

What I dislike most about this product is that it is really slow at times, and the vendor keeps you on hold for a long time to answer questions.

“Key Medical Review

Pros

The billing module is intuitive.

Cons

The EMR is not as comprehensive as others and isn't very intuitive with PQRS.