myCare iMedicWare

Highly Reccomend

Pros

I find patient scheduling more efficient, with quick access to patient information and medical records. Storing old records from other offices is useful, and the software is intuitive. Customizing it for different departments in the office is a great feature.

Cons

I don't have any complaints about iMedicware at this time.

Terrible service, awful experience for several years.

Pros

Documenting progress notes and the clinical view is very intuitive.

Cons

The service was non-existent. We had billing and software issue tickets pending for over a year without any responses. Issues with software, billing, or practice management were ignored, and financial reports were inaccurate and unusable.

Don't go with IMedicWare

Pros

The software itself is good, but the customer support and cloud services are absolutely terrible! The company doesn't care if your Cloud/EMR goes down. In early 2020, my clinic was severely impacted by this issue. The IMW team just brushed it off and didn't want to address the problems. I've been battling them since then and refused to pay for those two months due to breach of contract. It cost me thousands in staff costs and delays. Now they're threatening to cut off all support. You can do better with any other EMR. DON'T CHOOSE IMW!!!

Cons

The customer service and cloud connectivity are both poor. Refer to my previous comments.