myCare iMedicWare

Highly Reccomend

Pros

I find patient scheduling more efficient, with quick access to patient information and medical records. Storing old records from other offices is useful, and the software is intuitive. Customizing it for different departments in the office is a great feature.

Cons

I don't have any complaints about iMedicware at this time.

Terrible service, awful experience for several years.

Pros

Documenting progress notes and the clinical view is very intuitive.

Cons

The service was non-existent. We had billing and software issue tickets pending for over a year without any responses. Issues with software, billing, or practice management were ignored, and financial reports were inaccurate and unusable.

Don't go with IMedicWare

Pros

The software itself is good, but the customer support and cloud services are absolutely terrible! The company doesn't care if your Cloud/EMR goes down. In early 2020, my clinic was severely impacted by this issue. The IMW team just brushed it off and didn't want to address the problems. I've been battling them since then and refused to pay for those two months due to breach of contract. It cost me thousands in staff costs and delays. Now they're threatening to cut off all support. You can do better with any other EMR. DON'T CHOOSE IMW!!!

Cons

The customer service and cloud connectivity are both poor. Refer to my previous comments.

Amazing Customer Service & Product!

Pros

Their customer service is excellent! The product is very intuitive.

Cons

The font size is too small, but they're working on it. Otherwise, I have no other complaints.

Very Cumbersome and NonIntuitive Ophthalmology Software

Pros

There are many documentation options, but they are extremely cumbersome. However, the scheduling software is pretty good.

Cons

The interface is very cumbersome. While it has drawing capabilities, they are difficult to use. Documenting medical details and finding them in subsequent exams is challenging. Routine exams are manageable, but anything unusual is hard to document and locate later. Different physicians record details in various ways, making follow-up exams on emergent patients difficult. Even patients who are software engineers were surprised at how many steps are needed to document a medical visit.

Excellent Ophthalmic EMR, Responsive CEO, Medical Director & Staff

Pros

It's vital for a medical practice that the vendor's staff responds to our needs, and iMedicware excels at this. The CEO understands ophthalmic practices well and is responsive to our needs. The Medical Director educates us on compliance with Meaningful Use, PQRS, and eRx, and can represent us in audits if necessary, which is a tremendous asset. Our ASC also uses iMedicware, and it's user-friendly for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Cons

Despite challenges posed by Meaningful Use requirements, these are external factors beyond the control of the vendor. Choosing iMedicware for both our practice and ASC has proven to be the right decision.

Review of iDoc software

Pros

As the President of a medical billing company specializing in Ophthalmology, I demoed all recommended EMR and practice management systems available today. We chose iMedicWare for its easy transition from our legacy system, competitive pricing, and responsive customer service. After two years of use, iMedicWare has exceeded our expectations. Our productivity has increased significantly with fewer staff members. From a management perspective, the system allows us to track days in AR and physician productivity, key indicators for our business. The iMedicWare support team has been instrumental in easing our transition and providing individualized support.

Cons

While the standard reporting function could benefit from additional robustness, the proactive assistance from customer support in custom reporting is commendable.

iMedicWare is a Step ahead

Pros

I see iMedicWare as an evolving product that innovates by offering Providers and Practice managers not only the basics but also advanced concepts to improve their practice. Their customer service is excellent; they are always available and follow up on issues promptly.

Cons

The system consistently requires enhancements in its training regimen, particularly when introducing new products into its portfolio.

Excellent Ophthalmic EMR, Responsive CEO, Medical Director & Staff

Pros

It's essential for a medical practice to have a responsive vendor, and iMedicware meets that need. The CEO has a great understanding of ophthalmic practices and is very responsive. The company's Medical Director educates us on compliance with Meaningful Use, PQRS, and eRx, and can represent us in audits, which is a tremendous asset. Our ASC also uses iMedicware, and it is straightforward for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Cons

The Meaningful Use requirements are not the vendor's fault! I believe we made the right choice with iMedicware for our practice and ASC.

Review of iDoc software

Pros

As the President of a medical billing company specializing in Ophthalmology, I had the chance to demo all recommended EMR and practice management systems available today. We chose iMedicWare for its easy transition from our legacy system, competitive pricing, and responsive customer service. After using it for over two years, iMedicWare has exceeded our expectations. Our productivity has increased significantly with fewer staff members. The system allows us to track key indicators like days in AR and physician productivity clearly. The support team has been instrumental in easing our transition and providing individualized support.

Cons

The standard reporting function could be more comprehensive, although customer support is very helpful with custom reports.