myCare iMedicWare Reviews

“Highly Reccomend

Pros

I find patient scheduling more efficient, with quick access to patient information and medical records. Storing old records from other offices is useful, and the software is intuitive. Customizing it for different departments in the office is a great feature.

Cons

I don't have any complaints about iMedicware at this time.

“Terrible service, awful experience for several years.

Pros

Documenting progress notes and the clinical view is very intuitive.

Cons

The service was non-existent. We had billing and software issue tickets pending for over a year without any responses. Issues with software, billing, or practice management were ignored, and financial reports were inaccurate and unusable.

“Don't go with IMedicWare

Pros

The software itself is good, but the customer support and cloud services are absolutely terrible! The company doesn't care if your Cloud/EMR goes down. In early 2020, my clinic was severely impacted by this issue. The IMW team just brushed it off and didn't want to address the problems. I've been battling them since then and refused to pay for those two months due to breach of contract. It cost me thousands in staff costs and delays. Now they're threatening to cut off all support. You can do better with any other EMR. DON'T CHOOSE IMW!!!

Cons

The customer service and cloud connectivity are both poor. Refer to my previous comments.

“Amazing Customer Service & Product!

Pros

Their customer service is excellent! The product is very intuitive.

Cons

The font size is too small, but they're working on it. Otherwise, I have no other complaints.

“Very Cumbersome and NonIntuitive Ophthalmology Software

Pros

There are many documentation options, but they are extremely cumbersome. However, the scheduling software is pretty good.

Cons

The interface is very cumbersome. While it has drawing capabilities, they are difficult to use. Documenting medical details and finding them in subsequent exams is challenging. Routine exams are manageable, but anything unusual is hard to document and locate later. Different physicians record details in various ways, making follow-up exams on emergent patients difficult. Even patients who are software engineers were surprised at how many steps are needed to document a medical visit.

“Excellent Ophthalmic EMR, Responsive CEO, Medical Director & Staff

Pros

It's vital for a medical practice that the vendor's staff responds to our needs, and iMedicware excels at this. The CEO understands ophthalmic practices well and is responsive to our needs. The Medical Director educates us on compliance with Meaningful Use, PQRS, and eRx, and can represent us in audits if necessary, which is a tremendous asset. Our ASC also uses iMedicware, and it's user-friendly for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Cons

Despite challenges posed by Meaningful Use requirements, these are external factors beyond the control of the vendor. Choosing iMedicware for both our practice and ASC has proven to be the right decision.

“Review of iDoc software

Pros

As the President of a medical billing company specializing in Ophthalmology, I demoed all recommended EMR and practice management systems available today. We chose iMedicWare for its easy transition from our legacy system, competitive pricing, and responsive customer service. After two years of use, iMedicWare has exceeded our expectations. Our productivity has increased significantly with fewer staff members. From a management perspective, the system allows us to track days in AR and physician productivity, key indicators for our business. The iMedicWare support team has been instrumental in easing our transition and providing individualized support.

Cons

While the standard reporting function could benefit from additional robustness, the proactive assistance from customer support in custom reporting is commendable.

“iMedicWare is a Step ahead

Pros

I see iMedicWare as an evolving product that innovates by offering Providers and Practice managers not only the basics but also advanced concepts to improve their practice. Their customer service is excellent; they are always available and follow up on issues promptly.

Cons

The system consistently requires enhancements in its training regimen, particularly when introducing new products into its portfolio.

“Excellent Ophthalmic EMR, Responsive CEO, Medical Director & Staff

Pros

It's essential for a medical practice to have a responsive vendor, and iMedicware meets that need. The CEO has a great understanding of ophthalmic practices and is very responsive. The company's Medical Director educates us on compliance with Meaningful Use, PQRS, and eRx, and can represent us in audits, which is a tremendous asset. Our ASC also uses iMedicware, and it is straightforward for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Cons

The Meaningful Use requirements are not the vendor's fault! I believe we made the right choice with iMedicware for our practice and ASC.

“Review of iDoc software

Pros

As the President of a medical billing company specializing in Ophthalmology, I had the chance to demo all recommended EMR and practice management systems available today. We chose iMedicWare for its easy transition from our legacy system, competitive pricing, and responsive customer service. After using it for over two years, iMedicWare has exceeded our expectations. Our productivity has increased significantly with fewer staff members. The system allows us to track key indicators like days in AR and physician productivity clearly. The support team has been instrumental in easing our transition and providing individualized support.

Cons

The standard reporting function could be more comprehensive, although customer support is very helpful with custom reports.

“iMedicWare is a Step ahead

Pros

I feel iMedicWare is a growing, innovative product that provides both essential and next-generation features for providers and practice managers. The customer service is excellent; they are available when needed and always follow up on issues.

Cons

The system could provide better training when new products are released.

“Diamond in the Rough

Pros

They listen and implement suggestions for improvement.

Cons

There's a lack of support staff. It takes a long time to resolve tickets or get a callback.

“Excellent Ophthalmology All-In-One!

Pros

It has an excellent workflow for ophthalmologists and optometrists, including glaucoma and retina flow sheets, image import and interpretation, auto billing from exams, contact lens fitting, and integration with the scheduling module. It also has great Meaningful Use reporting. Converting from paper to EMR with iMedicWare is easy, and the staff adapts quickly.

Cons

I would like the Optical Module to bill directly to VSP.

“Happy iMedicWare user

Pros

The application is very intuitive, with a simple interface similar to a paper chart, making data entry logical and quick. I can see a full load of patients without needing a scribe. Being web-based allows access from anywhere. Test images and reports integrate nicely into the chart note. Training ancillary staff is straightforward. They continually seek user feedback to improve the software. This ophthalmology-specific company is another positive.

Cons

Overall, I'm very satisfied. Usage can get more complex due to Meaningful Use and PQRS requirements. I don't believe this is an issue with the vendor but with the industry's compliance measures.

“My best friend....iMedicWare

Pros

iMedicWare is straightforward software. The staff found it easy to learn, taking patients from phone call to optical smoothly. All doctors, regardless of computer experience, picked up on the EHR and loved it. From an administrator's view, the ease of use is the best part. The vendor provided amazing support throughout. Over the years, I've gotten to know the team well; they listen to my ideas and seek opinions to improve the system, which is invaluable.

Cons

It's not that I dislike the CL inventory/flow portion of the software, but we don't use it because it's more work to maintain. We also don't use the Optical portion, as we rely on a management company for optical.

“Top-notch support

Pros

From the CEO to the development and technical staff, the iMedicWare team has built a culture of support, hiring specialized staff that understand ophthalmology's specific needs.

Cons

iMedicWare is specific to ophthalmology, and the team collaborates closely with customers on product enhancements. These often require additional training for staff and physicians, which is beneficial but requires customer resources for training and support.

“Wonderful EMR Experience

Pros

Despite my initial hesitation about transitioning to EMR, I found iMedicWare very comfortable and easy to use. My staff found it quite simple, and it did not slow down my work, which was a concern. In terms of cost and value, it couldn't be better.

Cons

I wish we could have implemented it quicker, although part of the delay was our own indecisiveness.

“Poor product, poor vendor, poor experience

Pros

The only thing I like is the product's speed.

Cons

The support, attitude, and quality of the vendor are all inadequate, as is the product quality.

“iO Practiceware: why I love the system overall

Pros

As a solo practitioner in a retina-only practice, seeing 30-40 patients a day, I separate software issues from connectivity problems and frustrations with EMR, PQRS, and MU regulations. The touchscreen interface and endorsement from a large retina group enticed me. We chose a cloud-based EMR and prepared for implementation for three months as recommended by iO. Implementation was smooth, and within weeks, I was back to my regular patient load without a scribe. Synchronizing billing with iO made it more efficient than pre-EMR, with faster payments. Starting with templates from another practice, I've tailored them to make patient assessments more efficient.

Cons

There are many steps from seeing patients to checkout. Objectively, most are related to PQRS/PQR I and MU requirements. I can make this more efficient by rearranging buttons/templates, which is easy to do. Initially, support was sparse. Recently, I and my office staff have been able to speak with someone efficiently. Occasionally, there are connectivity issues, which we're troubleshooting with iO. Since we're cloud-based in the Midwest, this seems more a cloud issue than a software one. I still prefer cloud-based over server-based as updates are done overnight. The company frequently updates their software and responds to requests for updates/modifications faster now.

“iO Practice Review

Pros

The software is mediocre, and we have daily issues with it.

Cons

The software is terrible, constantly crashing and losing data. It is not intuitive.

“Wish our practice had never heard of iO

Pros

When it works without bugs, it saves time compared to paper charting.

Cons

There are software bugs, slow payment processing, new problems from attempted patches, data dropping from input screens requiring rechecks, and inconvenient update times during patient hours. We distrust the company's problem resolution timeframes and the company overall.

“Practice Administrator

Pros

The ophthalmology-specific software's clinical aspect is good to very good, and it also incorporates patient scheduling and some billing functions.

Cons

The company hasn't invested in necessary tech updates to keep the software functional. Each update, whether for Meaningful Use or bug fixes, degrades performance significantly. They haven't hired or trained enough support staff, leading to long hold periods and poor follow-up on open tickets. They often blame hardware and other support vendors.

“This software is not user-friendly; too many steps for everything

Pros

There's nothing I like about it.

Cons

This software is not intuitive for the front desk. There are too many steps to get what you need, and it is very slow.

“OPS IO Review

Pros

It's intuitive and has touch screen capability.

Cons

The system is constantly down, crashes multiple times a day, and usually takes up to four hours to fix issues.

“Awful. Terrible to use.

Pros

I dislike everything about it. It's badly designed and operates at a snail's pace.

Cons

Everything runs very slowly, and there's always something malfunctioning.

“Dissatisfied

Pros

I find nothing appealing about iO Practiceware.

Cons

This vendor has a poor track record with us regarding timely responses. Software updates are poorly rolled out with no communication about changes. Mistakes are frequent, and issues remain unaddressed for months.

“Horrible System

Pros

The one thing I like is accessing medical records from anywhere, but that's true for any EHR system, so it's not a specific plus for iO.

Cons

Their customer support is terrible. They don't answer calls, and tickets go unsolved for months if ever. They once opened a new ticket when I called to check on an existing one. The system is super slow, and reports are useless if you need customization or tracking referrals. You can't even print a patient address label. This system has been a constant headache.

“Delightfully user-friendly and very straightforward to learn.

Pros

We've been working with KeyChart's management since 1989, back in the days of PRISM Data Systems. They are wonderful, reliable people. We've been using KeyMedical software since 2006 and added KeyChart several months ago. The software delivers what it promises. We had a failed installation with another EHR company earlier this year when we tried to make a change.

Cons

We have no complaints but will mention one for context. Currently, we are doing paper redundancy at the request of our doctors.

“great system

Pros

The vendor staff is very supportive and resolves issues promptly.

Cons

Some reports are challenging to obtain. I find Data Mining difficult to use.

“KeyMedical EMR

Pros

KeyMed is an ophthalmology-specific EMR with exam templates that are easy to customize to your specific needs. It flows smoothly through the exam, and the screen never looks "too busy." Once you get used to it, documenting exams is quick and straightforward. I've been using it since 2006 and have been very satisfied.

Cons

Occasionally, when there's a software update, I'm unaware of what changes were made.

“Best software out there for amazing results!

Pros

This is the best software that can be tailored to your needs. If you need any support or modifications, they are available 24/7. The support team and training are excellent! This is the most intuitive software I have ever used.

Cons

The font size is quite small and can't be adjusted. Other than that, it's fantastic.

“4 years of experience with Key Chart.

Pros

The software is designed for ophthalmology. A smaller vendor seems to provide better and more personal service when needed.

Cons

You need to find a billing vendor compatible with KeyChart. Sometimes, the program runs slower than I'd prefer, which might be due to my computer system's age rather than the program itself.

“EHR Follow-up

Pros

The simplicity and the follow-up and communication with the company have made this product very valuable.

Cons

At this point, we have nothing to report. We're still new and working through the glitches.

“Very Poor Software

Pros

There's nothing I like. It is the worst EHR I have used by far. It is extremely poorly designed.

Cons

They are slow to respond to physician requests for improvements.

“Easy to learn and use

Pros

It's simple to use and easy to teach new employees. It's great for practices with multiple offices and is very reasonably priced. The company stays on top of necessary changes. It's one of the first specialty-specific EMRs to achieve Meaningful Use Stage 2.

Cons

We get slightly slow responses from support on customizing the product for individual practices or doctors. Fortunately, once you learn how to do it, most customizations can be done by the user without waiting for the company.

“iO Admin Section

Pros

What I like most about this product is that it is easy to use and the vendor is very supportive.

Cons

What I dislike most about this product is that it is really slow at times, and the vendor keeps you on hold for a long time to answer questions.

“Key Medical Review

Pros

The billing module is intuitive.

Cons

The EMR is not as comprehensive as others and isn't very intuitive with PQRS.