Nookal Reviews

“Reliable and easy daily use

Pros

I'm genuinely enjoying this product, it's simple to use, very reliable and ends up being surprisingly helpful every single day.

Cons

For me, I've had no problems at all using this product, it runs smoothly, feels dependable, and I consistently find it enjoyable to use.

“Lacks multi-booking client portal

Pros

Over time, I've come to appreciate the variety of practical integrations available. It's easy enough for first-time users and the online booking feature has improved noticeably over the years.

Cons

Lack of a client portal to view bookings is really inconvenient, especially when dealing with group classes, the system seems built only for one-on-one appointments.

“feasible appointment booking

Pros

Using it, I find it easy to book multiple appointments and classes. The different access levels for admin, practitioners, and management are really useful. Being cloud-based lets me check schedules online when away from the office and I can view the calendar in several layouts to help with planning.

Cons

When it comes to accounts, I find the accounts area less simple than some other programs I've tried. As for reports, there's no clear PVA metric, for example, how many treatments each new patient has, which is something I miss. It would be really helpful to be able to generate a report showing new patients per provider over a chosen timeframe so I could see how many visits they usually have. Another annoyance is changing provider schedules: selecting start and end times is fiddly because you can't type the time and instead must slowly scroll past every five-minute increment from 12:00am.

“Readable layout for templates

Pros

Switching our team over to it felt easy because everything is presented in a readable layout. I can build templates that match our workflow, with clear headings that make finding information quick and simple. Customizable note templates with tick boxes have been a huge benefit for managing documentation time as a clinician, and billing and payments are fast and reliable.

Cons

I'd love to see it add the option to attach handwritten or scanned documents directly to our templated online notes, because keeping those files tied to the same dated note would make auditing much simpler. Right now, if I set up a series of appointments and later need to alter one, I have to update each appointment separately, which is time-consuming. Overall, scheduling has felt more tough than it should be.

“Helpful colour-coded scheduling

Pros

The colour-coded appointments are really helpful for me and most of the time, scheduling is fairly easy.

Cons

Whenever a clinic note ends up attached to the wrong case file, I find having to transfer it to the correct case really frustrating and tough.

“Easy for non-tech users

Pros

Since I'm not particularly computer savvy, I really appreciate how easy it is to use. It dramatically reduces clutter by keeping letters, scans, body charts, and other files all within easy reach.

Cons

At my previous place of practice, the templates had been configured by our team leader, and I found it really time-consuming to persuade them to come back and change the parameters whenever I needed edits.

“Supports multiple locations

Pros

I really value that the software supports multiple locations and different practitioners, it's an amazing capability for us.

Cons

Sometimes I face glitches in certain elements, for example when I'm creating or moving notes.

“Multi-device access and communication

Pros

Being able to use it across multiple devices is excellent and I find communication with other users simple while enjoying the genuinely nice graphics.

Cons

For me, the design of it is easy to use and looks nice, so I have no cons to report.

“Feature-rich and interactive tool

Pros

I find it provides a wide range of features and configurable options and its engaging, interactive layout makes it enjoyable to work with.

Cons

I'd love to have more flexibility and additional choices for email notification settings

“Enhanced organization with colour-coding

Pros

Colour-coding tasks, appointments and notes has genuinely boosted my organizational skills. I rely on features like pinning clinical notes, copying templates across and hiding unwanted notes, which makes my workflow much smoother.

Cons

I find it frustrating that moving a single note or appointment by dragging it to another day in the week is awkward. More often than not I end up deleting the appointment or note and re-entering it into a different time slot or day.

“Quick staff training and simple setup

Pros

The software is incredibly easy to use, and I can train our staff very quickly because of its simple features.

Cons

My main gripe is that the medical reports aren't as user-friendly as the rest and they need more flexibility.

“Foolproof for new team members

Pros

New team members pick up the system extremely quickly and I find it practically foolproof. It also connects well with a range of other software platforms.

Cons

As a business owner, I'd like to see better reporting options so I can tailor the information output to track exactly the metrics I care about, at present some reports lack the customisation I need.

“simple interface with complete features

Pros

From my first run-through, the setup checklist made getting started really simple. I found the interface simple and that it includes every feature I needed that other programs didn't offer.

Cons

I realize no application is flawless, and the DIY import routine could use work because it doesn't bring over every patient detail, so I end up going in and fixing each record manually. They will handle the imports for you for a fee, but that requires patience while you wait for them to complete it.

“Great value for small businesses

Pros

It feels like great value for money and is ideal for small businesses like mine.

Cons

For me, it's not as user-friendly as the pricier dental management software options, though it does cost only about half or less.

“Easy to use with a friendly touch

Pros

I appreciate how easy it is to use and enjoy that the developers have a good sense of humor.

Cons

Lately I've had problems getting the diary page to resize properly for my smartphone screen. When I'm out shopping and need to open the diary, it doesn't display within the phone frame, so if I bump into a patient who wants an appointment I can't quickly pull up the diary in a usable view. It would be great if that page auto-fit the screen.

“efficient scheduling and patient forms

Pros

Booking patients, setting up a personalized schedule and creating custom patient forms is easy and I find these features make daily tasks much more efficient.

Cons

Often I find myself merging cases frequently and when patients book online I notice it sometimes creates a separate new account.

“Reliable and practical workflow

Pros

For me it's easy to use, very practical and reliably gets the job done every time.

Cons

I find the price a bit high and at times it's tricky to move smoothly between different sections.

“responsive support

Pros

It's easy to use, really simple to customise for my setup and the help desk was fantastic the few times I needed assistance.

Cons

I'd appreciate an option that automatically notifies my clients when I'm running late.

“Cloud-based with no downtime

Pros

It is really simple to use, it's cloud-based and I haven't experienced any downtime.

Cons

Being cloud-based, I want a much better iOS interface so I can use it smoothly from my phone sometimes, printing large documents from iOS is also problematic.

“Reduces admin workload for small practices

Pros

I'm no tech expert, yet I can accomplish everything I require using it, it cuts down my administrative workload and helps smooth out several of my routines. The interface is simple and makes sense, and it includes the key functions a small psychology practice needs. On a few occasions when I've needed help, it's support team responded quickly and were genuinely helpful.

Cons

I would like more specialised templates built in