Mental Health Care, N/A employees
“responsive team”
Pros
Right from the start getting everything up and running felt easy. The documentation is simple and the AI-supported tools help maintain clinical accuracy without taking away from the integrity of the therapeutic process. I've been able to customize templates and build my own forms without much trouble which has made our operations more efficient while keeping our branding and workflow aligned. Clients have really benefited from the automated email reminders and we've seen better attendance and engagement because of them. The development team has also been exceptionally responsive, welcoming feedback, acting on suggestions quickly and showing that they genuinely want the platform to work well for real providers in everyday practice. I'd absolutely recommend this EHR to small businesses and agencies that are just getting started as well as established practices searching for something more efficient, effective and user friendly. It has been a valuable tool for our growth, compliance and client connection. For providers who want a system created by a company that balances innovation with integrity this one really delivers.
Cons
Since the program is still fairly new there have been a few occasions when I needed to reach out for clarification about minor changes. Early on some menu items also didn't function quite as well as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Individual & Family Services, N/A employees
“clean layout and helpful info”
Pros
Has felt very simple to use from the beginning. Everything is neatly organized, the design looks clean and professional and there's plenty of useful information throughout. I could quickly locate what I needed from the services available to the contact details without running into any trouble.
Cons
My experience has been excellent overall. Any minor issue I've come across was taken care of right away. The staff and support team respond quickly and are consistently helpful. The site is simple to use and it really feels like they care about creating a positive well run experience for their patients. I would definitely recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, N/A employees
“Great support and AI features”
Pros
One thing that really stands out is the phenomenal customer service. Questions get answered incredibly fast, the system is very simple to use and I really love having AI built in as a feature.
Cons
I have nothing negative to say. My experience with this system has been excellent overall with fast responses and outstanding customer service. There's really a lot to love about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, N/A employees
“User friendly workflow”
Pros
Getting around this software feels very easy. Compared with other programs I've used at previous jobs this one is much simpler to work with and use everyday.
Cons
At times information that's supposed to be saved doesn't actually save. I'll save something and assume it went through then later realize it never saved at all.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, N/A employees
“A game changer”
Pros
Running our clinic feels completely different with this software. It's quick, accurate and very simple to use. The AI cuts down the time we spend on documentation, helps improve charting and gives us more time to focus on patients. I'd absolutely recommend it to any practice that wants to work smarter.
Cons
Is a really strong tool overall though it would be even better if it offered more customizable login options :)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10