Bridget L.
Healthcare, 11-50 employees
Less than 6 months
“Gallery 57 Dental review”
Pros
Provides valuable feedback that helps our staff learn from new patient calls.
Cons
Some individuals responsible for listening to calls may not fully grasp the dynamics of our office environment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole B.
Healthcare, 500+ employees
More than a year
“Patient Prism user”
Pros
I like that the software awards silver and diamond certificates monthly and tracks our company's revenue booked. These certificates are great for recognizing employee achievements and keeping in a portfolio.
Cons
One drawback is the occasional misidentification of calls from other offices within our company, triggering alerts unnecessarily when the call is merely an inquiry and not a patient appointment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10