Patient Prism Reviews
softwareOverall Rating
5
22 Review(s)
Rating Distribution
5
(21)
4
(1)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
5
22 Review(s)
Rating Distribution
5
(21)
4
(1)
3
2
1
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Ratings
Provider Size
Time Used
Sort by:
SO FAR its a great feature in managing our teams
SO FAR its a great feature in managing our teams
Pros
I appreciate the feature that rates calls, it saves me an extra step.
Cons
I'm uncertain whether we've implemented the patient reminders effectively yet.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Maya P.
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
July 2021
We love Patient Prism!
We love Patient Prism!
Pros
We love that calls are recorded and analyzed for training purposes. It helps us identify strengths and weaknesses across different offices. We encourage our staff to review both successful and less successful calls to improve our interactions with new and existing patients.
Cons
It would be beneficial if there were a feature allowing us to mark follow-ups for the calls that were not connected. It's quite challenging to keep track of which calls I've already addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexis P.
Hospital & Health Care, 51-100 employees
Less than a year
June 2021
Best Analytics
Best Analytics
Pros
AI, analyzing staff performance, mining keywords, and offering suggestions based on reviewed calls.
Cons
Selecting a location becomes particularly complex when the intensity of the situation increases.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ilya B.
Hospital & Health Care, 1-10 employees
More than a year
April 2021
So far so good!
So far so good!
Pros
We recently implemented this system and I'm eagerly anticipating the insights it will provide. The support we've received so far has been excellent!
Cons
Initially, the dashboard was somewhat perplexing to navigate. It appears quite busy, which is understandable given the wealth of information it presents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haylie H.
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2021
Extremely Helpful
Extremely Helpful
Pros
I like that calls are reviewed to help us better encourage patients to visit our office.
Cons
I find the software exceptionally valuable; it truly enhances our operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shameka S.
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2021
Great feature
Great feature
Pros
It's great for auditing staff performance and hearing firsthand what patients have to say.
Cons
When a patient fails to schedule due to reasons like being out of network with their insurance, it reflects negatively on the staff's call metrics. However, marking such cases as "unweighted" can easily rectify this issue. I honestly can't think of any drawbacks to mention!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle M.
Medical Practice, 51-100 employees
Less than a year
February 2021
Best of the best!
Best of the best!
Pros
What I like most about this software is the constructive feedback provided after each call.
Cons
The feature that restricts me to viewing only my own calls, rather than those of my team, is quite advantageous.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keisha B.
Hospital & Health Care, 11-50 employees
Less than a year
February 2021
Same Day Follow Ups
Same Day Follow Ups
Pros
I enjoy being able to follow up with callers on the same day as their original call. Quickly reviewing recordings allows us to seize opportunities and promptly train our team.
Cons
It would be more convenient if there were an easier way to report issues with recorded calls directly from the dashboard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christy B.
Medical Practice, 11-50 employees
More than a year
February 2021
Patient Prims
Patient Prims
Pros
The software is designed to be intuitive, with a strong focus on patient needs, making it highly beneficial for our staff in improving their daily operations and interactions.
Cons
Patient Portal is very easy; there's really nothing complicated about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amit P.
Medical Practice, 500+ employees
More than a year
February 2021
Excellent Company!
Excellent Company!
Pros
Everything is meticulously tracked with opportunities to bring patients back!
Cons
I can't think of anything that's lacking in terms of functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian O.
Hospital & Health Care, 11-50 employees
More than a year
February 2021
great product
great product
Pros
Patient Prism is very smooth to use and calls are crystal clear.
Cons
Those responsible for evaluating calls should pay closer attention to the details.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
janer E.
Hospital & Health Care, 500+ employees
Less than a year
February 2021
Awesome software to help recapture phonecalls
Awesome software to help recapture phonecalls
Pros
Being able to listen to phone calls and receive tips on improving them is invaluable.
Cons
It's frustrating when the system misidentifies calls, especially when they're simply going to voicemail.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin G.
Hospital & Health Care, 1-10 employees
More than a year
February 2021
User friendly and highly useful
User friendly and highly useful
Pros
Our offices have greatly benefited from Patient Prism, especially in staying connected with potential patients. Transitioning to Patient Prism was seamless, and their support is always there for us whenever we have questions.
Cons
My only criticism of Patient Prism relates to managing multiple locations; I would prefer more effective flagging of concerning calls rather than sifting through numerous calls to identify potential issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannah M.
Hospital & Health Care, 51-100 employees
More than a year
February 2021
Patient Prism Blue Sea Dental
Patient Prism Blue Sea Dental
Pros
The site is easy to navigate, making it simple to find information on reviewed calls and scores. Communication with customer support team is always pleasant, and she is proactive whenever I have a question or concern.
Cons
Some critiques suggesting tentative appointments are needed are not applicable to our practice, as we do not operate on a tentative appointment basis.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica H.
Hospital & Health Care, 101-500 employees
More than a year
February 2021
Best software for tracking calls to improve our customer service
Best software for tracking calls to improve our customer service
Pros
Tracking metrics helps us enhance customer care and our primary billable services, using it effectively as a teaching tool.
Cons
I am thoroughly satisfied with the software's performance and features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy W.
Hospital & Health Care, 11-50 employees
Less than 6 months
February 2021
Favorite KPI Measuring Tool
Favorite KPI Measuring Tool
Pros
This platform is the easiest to use in my daily work. It's incredibly user-friendly and makes it clear what you're looking at and understanding.
Cons
Overall, I have no complaints. However, it would be beneficial to receive notifications if call connections or conversions drop below a predefined threshold.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ashlee A.
Health, Wellness and Fitness, 51-100 employees
More than a year
January 2021
Patient Care
Patient Care
Pros
I value the fact that we receive calls specifically intended for scheduling patient appointments.
Cons
The delay in receiving calls is a significant inconvenience, often taking more than 30 minutes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connie G.
Medical Practice, 500+ employees
More than a year
January 2021
Prism Review
Prism Review
Pros
The tabs that organize each type of call and segment different parts such as greetings and conclusions are amazing.
Cons
Occasionally, the calls we receive are either not intended for new patients or have been inaccurately graded.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria L.
Medical Practice, 500+ employees
More than a year
January 2021
Pushing Our Business Forward
Pushing Our Business Forward
Pros
There are several tools to improve customer and patient interactions. I use website videos to train our front desk staff. Recorded calls help me pinpoint areas for improvement and recognize achievements by employee.
Cons
I cannot fault our experience with Patient Prism in any way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven W.
Health, Wellness and Fitness, 11-50 employees
More than a year
January 2021
Great For A Dental Office
Great For A Dental Office
Pros
Patient Portal integrated smoothly with our existing phone system. Patients don't even realize there's been a change when they call in.
Cons
My experience with this software has been entirely positive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
stefani B.
Health, Wellness and Fitness, 11-50 employees
Less than a year
January 2021
Gallery 57 Dental review
Gallery 57 Dental review
Pros
Provides valuable feedback that helps our staff learn from new patient calls.
Cons
Some individuals responsible for listening to calls may not fully grasp the dynamics of our office environment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bridget L.
Hospital & Health Care, 11-50 employees
Less than 6 months
January 2021
Patient Prism user
Patient Prism user
Pros
I like that the software awards silver and diamond certificates monthly and tracks our company's revenue booked. These certificates are great for recognizing employee achievements and keeping in a portfolio.
Cons
One drawback is the occasional misidentification of calls from other offices within our company, triggering alerts unnecessarily when the call is merely an inquiry and not a patient appointment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole B.
Medical Practice, 500+ employees
More than a year
January 2021
Filters
Sort by:
SO FAR its a great feature in managing our teams
SO FAR its a great feature in managing our teams
Pros
I appreciate the feature that rates calls, it saves me an extra step.
Cons
I'm uncertain whether we've implemented the patient reminders effectively yet.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
9
Maya P.
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
July 2021
We love Patient Prism!
We love Patient Prism!
Pros
We love that calls are recorded and analyzed for training purposes. It helps us identify strengths and weaknesses across different offices. We encourage our staff to review both successful and less successful calls to improve our interactions with new and existing patients.
Cons
It would be beneficial if there were a feature allowing us to mark follow-ups for the calls that were not connected. It's quite challenging to keep track of which calls I've already addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexis P.
Hospital & Health Care, 51-100 employees
Less than a year
June 2021
Best Analytics
Best Analytics
Pros
AI, analyzing staff performance, mining keywords, and offering suggestions based on reviewed calls.
Cons
Selecting a location becomes particularly complex when the intensity of the situation increases.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ilya B.
Hospital & Health Care, 1-10 employees
More than a year
April 2021
So far so good!
So far so good!
Pros
We recently implemented this system and I'm eagerly anticipating the insights it will provide. The support we've received so far has been excellent!
Cons
Initially, the dashboard was somewhat perplexing to navigate. It appears quite busy, which is understandable given the wealth of information it presents.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haylie H.
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2021
Extremely Helpful
Extremely Helpful
Pros
I like that calls are reviewed to help us better encourage patients to visit our office.
Cons
I find the software exceptionally valuable; it truly enhances our operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shameka S.
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2021
Great feature
Great feature
Pros
It's great for auditing staff performance and hearing firsthand what patients have to say.
Cons
When a patient fails to schedule due to reasons like being out of network with their insurance, it reflects negatively on the staff's call metrics. However, marking such cases as "unweighted" can easily rectify this issue. I honestly can't think of any drawbacks to mention!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle M.
Medical Practice, 51-100 employees
Less than a year
February 2021
Best of the best!
Best of the best!
Pros
What I like most about this software is the constructive feedback provided after each call.
Cons
The feature that restricts me to viewing only my own calls, rather than those of my team, is quite advantageous.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keisha B.
Hospital & Health Care, 11-50 employees
Less than a year
February 2021
Same Day Follow Ups
Same Day Follow Ups
Pros
I enjoy being able to follow up with callers on the same day as their original call. Quickly reviewing recordings allows us to seize opportunities and promptly train our team.
Cons
It would be more convenient if there were an easier way to report issues with recorded calls directly from the dashboard.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christy B.
Medical Practice, 11-50 employees
More than a year
February 2021
Patient Prims
Patient Prims
Pros
The software is designed to be intuitive, with a strong focus on patient needs, making it highly beneficial for our staff in improving their daily operations and interactions.
Cons
Patient Portal is very easy; there's really nothing complicated about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amit P.
Medical Practice, 500+ employees
More than a year
February 2021
Excellent Company!
Excellent Company!
Pros
Everything is meticulously tracked with opportunities to bring patients back!
Cons
I can't think of anything that's lacking in terms of functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian O.
Hospital & Health Care, 11-50 employees
More than a year
February 2021
great product
great product
Pros
Patient Prism is very smooth to use and calls are crystal clear.
Cons
Those responsible for evaluating calls should pay closer attention to the details.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
janer E.
Hospital & Health Care, 500+ employees
Less than a year
February 2021
Awesome software to help recapture phonecalls
Awesome software to help recapture phonecalls
Pros
Being able to listen to phone calls and receive tips on improving them is invaluable.
Cons
It's frustrating when the system misidentifies calls, especially when they're simply going to voicemail.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin G.
Hospital & Health Care, 1-10 employees
More than a year
February 2021
User friendly and highly useful
User friendly and highly useful
Pros
Our offices have greatly benefited from Patient Prism, especially in staying connected with potential patients. Transitioning to Patient Prism was seamless, and their support is always there for us whenever we have questions.
Cons
My only criticism of Patient Prism relates to managing multiple locations; I would prefer more effective flagging of concerning calls rather than sifting through numerous calls to identify potential issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannah M.
Hospital & Health Care, 51-100 employees
More than a year
February 2021
Patient Prism Blue Sea Dental
Patient Prism Blue Sea Dental
Pros
The site is easy to navigate, making it simple to find information on reviewed calls and scores. Communication with customer support team is always pleasant, and she is proactive whenever I have a question or concern.
Cons
Some critiques suggesting tentative appointments are needed are not applicable to our practice, as we do not operate on a tentative appointment basis.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica H.
Hospital & Health Care, 101-500 employees
More than a year
February 2021
Best software for tracking calls to improve our customer service
Best software for tracking calls to improve our customer service
Pros
Tracking metrics helps us enhance customer care and our primary billable services, using it effectively as a teaching tool.
Cons
I am thoroughly satisfied with the software's performance and features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy W.
Hospital & Health Care, 11-50 employees
Less than 6 months
February 2021
Favorite KPI Measuring Tool
Favorite KPI Measuring Tool
Pros
This platform is the easiest to use in my daily work. It's incredibly user-friendly and makes it clear what you're looking at and understanding.
Cons
Overall, I have no complaints. However, it would be beneficial to receive notifications if call connections or conversions drop below a predefined threshold.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ashlee A.
Health, Wellness and Fitness, 51-100 employees
More than a year
January 2021
Patient Care
Patient Care
Pros
I value the fact that we receive calls specifically intended for scheduling patient appointments.
Cons
The delay in receiving calls is a significant inconvenience, often taking more than 30 minutes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connie G.
Medical Practice, 500+ employees
More than a year
January 2021
Prism Review
Prism Review
Pros
The tabs that organize each type of call and segment different parts such as greetings and conclusions are amazing.
Cons
Occasionally, the calls we receive are either not intended for new patients or have been inaccurately graded.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria L.
Medical Practice, 500+ employees
More than a year
January 2021
Pushing Our Business Forward
Pushing Our Business Forward
Pros
There are several tools to improve customer and patient interactions. I use website videos to train our front desk staff. Recorded calls help me pinpoint areas for improvement and recognize achievements by employee.
Cons
I cannot fault our experience with Patient Prism in any way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven W.
Health, Wellness and Fitness, 11-50 employees
More than a year
January 2021
Great For A Dental Office
Great For A Dental Office
Pros
Patient Portal integrated smoothly with our existing phone system. Patients don't even realize there's been a change when they call in.
Cons
My experience with this software has been entirely positive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
stefani B.
Health, Wellness and Fitness, 11-50 employees
Less than a year
January 2021
Gallery 57 Dental review
Gallery 57 Dental review
Pros
Provides valuable feedback that helps our staff learn from new patient calls.
Cons
Some individuals responsible for listening to calls may not fully grasp the dynamics of our office environment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bridget L.
Hospital & Health Care, 11-50 employees
Less than 6 months
January 2021
Patient Prism user
Patient Prism user
Pros
I like that the software awards silver and diamond certificates monthly and tracks our company's revenue booked. These certificates are great for recognizing employee achievements and keeping in a portfolio.
Cons
One drawback is the occasional misidentification of calls from other offices within our company, triggering alerts unnecessarily when the call is merely an inquiry and not a patient appointment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole B.
Medical Practice, 500+ employees
More than a year
January 2021