Patient Prism Reviews

“SO FAR its a great feature in managing our teams

Pros

I appreciate the feature that rates calls, it saves me an extra step.

Cons

I'm uncertain whether we've implemented the patient reminders effectively yet.

“We love Patient Prism!

Pros

We love that calls are recorded and analyzed for training purposes. It helps us identify strengths and weaknesses across different offices. We encourage our staff to review both successful and less successful calls to improve our interactions with new and existing patients.

Cons

It would be beneficial if there were a feature allowing us to mark follow-ups for the calls that were not connected. It's quite challenging to keep track of which calls I've already addressed.

“Best Analytics

Pros

AI, analyzing staff performance, mining keywords, and offering suggestions based on reviewed calls.

Cons

Selecting a location becomes particularly complex when the intensity of the situation increases.

“So far so good!

Pros

We recently implemented this system and I'm eagerly anticipating the insights it will provide. The support we've received so far has been excellent!

Cons

Initially, the dashboard was somewhat perplexing to navigate. It appears quite busy, which is understandable given the wealth of information it presents.

“Extremely Helpful

Pros

I like that calls are reviewed to help us better encourage patients to visit our office.

Cons

I find the software exceptionally valuable; it truly enhances our operations.

“Great feature

Pros

It's great for auditing staff performance and hearing firsthand what patients have to say.

Cons

When a patient fails to schedule due to reasons like being out of network with their insurance, it reflects negatively on the staff's call metrics. However, marking such cases as "unweighted" can easily rectify this issue. I honestly can't think of any drawbacks to mention!

“Best of the best!

Pros

What I like most about this software is the constructive feedback provided after each call.

Cons

The feature that restricts me to viewing only my own calls, rather than those of my team, is quite advantageous.

“Same Day Follow Ups

Pros

I enjoy being able to follow up with callers on the same day as their original call. Quickly reviewing recordings allows us to seize opportunities and promptly train our team.

Cons

It would be more convenient if there were an easier way to report issues with recorded calls directly from the dashboard.

“Patient Prims

Pros

The software is designed to be intuitive, with a strong focus on patient needs, making it highly beneficial for our staff in improving their daily operations and interactions.

Cons

Patient Portal is very easy; there's really nothing complicated about it.

“Excellent Company!

Pros

Everything is meticulously tracked with opportunities to bring patients back!

Cons

I can't think of anything that's lacking in terms of functionality.

“great product

Pros

Patient Prism is very smooth to use and calls are crystal clear.

Cons

Those responsible for evaluating calls should pay closer attention to the details.

“Awesome software to help recapture phonecalls

Pros

Being able to listen to phone calls and receive tips on improving them is invaluable.

Cons

It's frustrating when the system misidentifies calls, especially when they're simply going to voicemail.

“User friendly and highly useful

Pros

Our offices have greatly benefited from Patient Prism, especially in staying connected with potential patients. Transitioning to Patient Prism was seamless, and their support is always there for us whenever we have questions.

Cons

My only criticism of Patient Prism relates to managing multiple locations; I would prefer more effective flagging of concerning calls rather than sifting through numerous calls to identify potential issues.

“Patient Prism Blue Sea Dental

Pros

The site is easy to navigate, making it simple to find information on reviewed calls and scores. Communication with customer support team is always pleasant, and she is proactive whenever I have a question or concern.

Cons

Some critiques suggesting tentative appointments are needed are not applicable to our practice, as we do not operate on a tentative appointment basis.

“Best software for tracking calls to improve our customer service

Pros

Tracking metrics helps us enhance customer care and our primary billable services, using it effectively as a teaching tool.

Cons

I am thoroughly satisfied with the software's performance and features.

“Favorite KPI Measuring Tool

Pros

This platform is the easiest to use in my daily work. It's incredibly user-friendly and makes it clear what you're looking at and understanding.

Cons

Overall, I have no complaints. However, it would be beneficial to receive notifications if call connections or conversions drop below a predefined threshold.

“Patient Care

Pros

I value the fact that we receive calls specifically intended for scheduling patient appointments.

Cons

The delay in receiving calls is a significant inconvenience, often taking more than 30 minutes.

“Prism Review

Pros

The tabs that organize each type of call and segment different parts such as greetings and conclusions are amazing.

Cons

Occasionally, the calls we receive are either not intended for new patients or have been inaccurately graded.

“Pushing Our Business Forward

Pros

There are several tools to improve customer and patient interactions. I use website videos to train our front desk staff. Recorded calls help me pinpoint areas for improvement and recognize achievements by employee.

Cons

I cannot fault our experience with Patient Prism in any way.

“Great For A Dental Office

Pros

Patient Portal integrated smoothly with our existing phone system. Patients don't even realize there's been a change when they call in.

Cons

My experience with this software has been entirely positive.