Top 5 Prime Suite Reviews: What Users Are Saying About The Practice Management Software

Pros

Learning the product was a simple task. I quickly settled into a productive workflow.

Cons

It is not good in so many areas. We have complaint about so many things however nothing is improved so far which is a major concern of ours.

Pros

User-friendly interface and consistently helpful, friendly and pleasant customer service.

Cons

At present, I can't identify any major issues. My experience with Prime Suite has been quite positive, accounting for 99.99% of my interactions.

Pros

The standout feature of PrimeSuite for me was its exceptional functionality. It's highly intuitive and visually appealing.

Cons

Coding enhancements are necessary, mainly because the disappointing performance on MIPS measures this year and the system's inability to report on all tracked measures.

Pros

This product is quite easy to use, backed by phenomenal customer service and offers versatility in adapting to the evolving medical industry landscape.

Cons

The product has very few problems. The only downside I've encountered is missing the Annual Engage Session.

Pros

The customer service is exceptional. Reporting is simplified and I also like the option to generate reports by CPT codes, patients, charges, etc.

Cons

Certain windows fail to expand to full screen, causing frustration, especially with daily schedules restricted to 3/4 of the screen. The Financial Intelligence feature lacks user-friendly functionality.

Pros

Quick to learn, minimal training required for new users. Seamless integration of provider dictation and Phreesia for patient self-check-in. The face-sheet screen provides a concise overview of important patient information. The integrated billing section is efficient, allowing staff to address billing queries without redirection. This all-in-one solution significantly enhances patient satisfaction.

Cons

The user interface feels outdated and lacks customization options for notes.

Pros

We've relied on Greenway since our practice's inception in 2004. We advise new hires that basic computer skills are all they need to swiftly adapt it. The exceptional customer support includes a chat feature for issue resolution without the need for phone calls.

Cons

Report navigation can be confusing which leads to to unintended selections. Improved communication regarding updates is needed too.