Prime Suite Software Features, Pricing, Reviews & Demo

Name: Prime Suite
Rating: 3.3 (26 reviews)

Last Updated Jul 16, 2026

Overview

Prime Suite by Greenway Health consolidates electronic health records, practice management, billing, and more into a single integrated platform. While the extensive feature set provides ample functionality, some report a challenging implementation process and ongoing customization complexity. However, Prime Suite's library streamlines operations and compliance efforts across specialty types.

Overall Rating

Based on 26 users reviews

3.3

All Reviews

Rating Distribution

Positive

54%

Neutral

27%

Negative

19%

Starting Price

Custom

Product Snapshot

Prime Suite Specifications

Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
Mobile App
Telemedicine
Billing and Invoicing
Claims Management
Customizable Forms
Patient Demographics

View All Specifications

What Is Prime Suite?

Overview

Prime Suite, by Greenway Health, is an electronic health record (EHR) and practice management system designed to enhance patient engagement. This solution provides an intuitive interface, enabling medical practices to elevate patient care and achieve improved outcomes through a comprehensive set of clinical, financial, and administrative tools. Prime Suite's key features include customizable templates, analytics, interoperability, a patient portal, scheduling, billing, and secure messaging.

What Is Prime Suite Best For?

Prime Suite stands out for its extensive library of over 4,000 customizable clinical templates. It also offers powerful analytics dashboards to track performance, compliance, and profitability. With Prime Suite, practices can easily submit quality measures, perform population health management, and participate in MIPS, PQRS, and other value-based programs.

Prime Suite Pricing

The cost of software varies depending on an organization's size, type, and requirements. Contact us today for more information about the Prime Suite pricing plans.

Prime Suite Integrations

The software integrates with a wide range of apps, including:

How Does Prime Suite Work?

Here’s how to get started with the software after its successful installation:

Log in to the software using the credentials provided to you
Take a guided tour of the customizable dashboard to understand where everything is located
Create a new patient profile by clicking ‘New Patient’ and filling out their details
Schedule an appointment for the new or existing patient using the calendar view
Launch the EMR module during the scheduled appointment to document visit notes, orders, and prescriptions
When the visit is complete, close the encounter and launch billing to process claims and check eligibility
Use reporting tools to pull metrics on productivity, quality measures, and more

The Prime Suite demo takes you through these steps in more detail.

Who Is Prime Suite For?

Prime Suite by the Greenway community is designed to accommodate practices of all sizes. The software suits various specialties and niches in the healthcare sector, including OB/GYN, surgery, tribal health, and cardiology. Moreover, it can also be used by:

Orthopedics
Pediatrics
FQHC
Primary Care

Is Prime Suite Right For You?

The Greenway Health ambulatory platform Prime Suite provides healthcare organizations with extensive clinical, financial, and administrative tools and services.

It allows the choice between on-premise or hosted deployment, enabling seamless integration of additional solutions for revenue cycle management, interoperability, population health management, mobile accessibility, and patient engagement. The software holds ONC-ATB and Meaningful Use certifications, offering tools to report clinical quality measures.

Still not sure whether Prime Suite software is suitable for your practice? Contact us at (661) 384-7070, and our support team will help you make an informed decision.

Prime Suite Features

Appointment Scheduling

Healthcare providers can efficiently manage appointments, set availability, and send patient reminders. The user-friendly interface reduces no-shows, improves patient satisfaction, and enhances operational efficiency.

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Patient Portal

The portal empowers individuals to conveniently access their medical records, view test results, and securely communicate with healthcare providers. This enhances transparency and encourages patients to actively manage their health. The portal supports appointment scheduling, prescription requests, and secure information sharing.

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Prescription Management

Physicians can rapidly generate and send electronic prescriptions, improving patient safety and minimizing errors. This feature includes medication history access, formulary checks, and drug interaction alerts, ensuring informed decision-making in medication prescriptions.

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Billing System And Clearinghouse

Prime Suite helps streamline billing and revenue cycle management for healthcare practices. Its comprehensive billing system streamlines claims processing and efficiently tracks payments. The integrated clearinghouse ensures clean claims submission, expediting reimbursements. This reduces the administrative burden on healthcare providers and promotes financial stability.

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Prime Suite Reporting (PSR)

Prime Suite Reporting (PSR) provides valuable insights to healthcare providers. With pre-built and customizable reports, practices can monitor performance, track key metrics, and make informed decisions to enhance patient care and operational efficiency.

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Customizable Templates

Clinicians can create personalized, efficient workflows, improving data accuracy and saving time. This flexibility is a substantial advantage, allowing healthcare professionals to enhance their EHR experience and provide superior patient care.

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Pros And Cons of Prime Suite

A quick look at Prime Suite's strengths and weaknesses to
help you decide if it's the right fit

Pros

Integrated solutions to enhance care quality
Accessible via mobile devices
Facilitates the capture and management of clinical quality measures
An efficient scheduling and billing system
Easy documentation for rapid access to patient data

Cons

A slight learning curve for new users
Reports need improvement as they are a bit complex
Customization complexity for some advanced features, according to an honest review

Prime Suite Reviews

Insights from real users on Prime Suite’s features,
performance, and overall experience.

Total 26 reviews

3.3

All reviews are from verified customers

Rating Distribution

Stars

19%

Stars

35%

Stars

19%

Stars

19%

Share your experience

Alicia

Healthcare, 51-100 employees

Less than a year

4.0

April 2024

“My experience with Prime Suite”

Pros

Being a CMA in a bustling Family practice, having a functional EMR is essential. I found Prime Suite to be just that. It streamlined charting which makes it quick and simple. Refilling medications, checking lab/imaging results, referring patients to specialists, scheduling appointments and collaborating with other physicians were all easy tasks.

Cons

I believe a feature is missing or unclear to me is the one that allows me to set up reminders for necessary follow-ups.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Bob

Healthcare, 1-10 employees

More than a year

1.0

November 2023

“HIPAA nightmare upon retirement”

Pros

I started using this software with a legacy product that Greenway acquired. It offered a reliable platform for our medical billing functions.

Cons

Retiring was a HIPAA nightmare. Data extraction became impossible once the service contract ended.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

candace

Healthcare, Accident and Health Contingency, 1-10 employees

Less than a year

1.0

July 2023

“Don't bother”

Pros

I have nothing positive to share about this software.

Cons

I've had an awful experience with customer service. A support ticket regarding a prescription history error has been open for 253 days without any contact. Despite requesting a supervisor, none could be found.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 26 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

How much does Prime Suite cost?

The Prime Suite pricing is customizable and flexible. Request a personalized quote today.

Who are the main users of Prime Suite Software?

Prime Suite software is designed for practices of various sizes, catering to both small and large-scale organizations.

What are the main features of Prime Suite?

Prime Suite by Greenway Health offers clinical documentation, scheduling, billing, clinical alerts, clearinghouse integration, prescription management, and more.

What level of support does Prime Suite offer?

Prime Suite provides support through FAQs, live chat, a knowledge base, phone, and on-site training.

Is Prime Suite Greenway cloud-based?

Yes, Prime Suite Greenway Health software is cloud-based.

Does Greenway Prime Suite offer mobile access?

Yes, the software is accessible via mobile.

What is the best part of using Prime Suit software?

It is extremely user-friendly, and a nominal incentive allows users to create their own templates and provide medical billing to EHR platforms.