Psyquel Reviews

Pros

Psyquel is great at what they claim, i.e. the insurance verification claim. The insurance feature is perfect. It is so easy to submit a claim with the least amount of mistakes, saving my time and energy. Moreover, patient management is entirely taken care of by Psyquel at my clinic and it helps since we don’t have assistants with us to do it. The software automates the entire scheduling appointments process and provides you with automatic reminders too. Thus, no more canceled or missed out appointments for me! Having that out of the way, let’s talk about customer support! They are beyond amazing. They promote two-way communication and are always available via call. I really appreciate the call response rate they maintain.

Cons

It has a long list of good features and options available but that makes it overly complicated sometimes and difficult to master. Truth be told, Im not really a fan of computers and IT and it takes me a hard time adapting to applications. I personally have had a tough time getting up to speed and still, I try my best not to deviate from the everyday tasks that I perform on Psyquel. Also, the appointment window that accompanies the insurance breakdown needs to be improved so that it’s more clear to chart the flow of payments from clients and companies.

Pros

I appreciate that I can manipulate the data in real-time which makes decision-making easy and accurate. The reporting features are outstanding and I don’t think I have seen more accessible reports anywhere before. I use Psyquel for scheduling tasks and appointments which takes care of 80% of my chores digitally so keeping a log book and even a printer is becoming quickly obsolete for me. Unlike other software that I have been exposed to, Psyquel offers a helpful message board that enhances communication internally and with the clients. Besides, their customer service reps are amazing. They give you a comprehensive lecture on billing management to make you feel like no one can do it better than you.

Cons

It is great that I can manage bills and expenses online with Psyquel, I just have a few suggestions regarding that. There should be a way to activate receiving receipts of checks, in my opinion. Because there have been instances that a certain cheque went missing and we have a pending payment showing on the dashboard. This has happened on both ends as well. It could have been avoided if the system told me that a check was not delivered so that I may have a look as to why and fix it as soon as possible. Hoping to see the upcoming versions of the software.

Pros

It is thoughtfully made for mental health practitioners with very practice-specific features like notes and insurance claim management. This is especially great since most practitioners, like me, do not have a lot of manpower to deal with all the issues separately. I have been working with this company for more than a decade and would recommend it to others in an instant. It offers helpful and convenient online access to billing instances and follow-up on claims is made easy. I appreciate how simple it is to add notes with the handy templates and that any document can be uploaded to complete the case.

Cons

It handles documents very well but lacks the much-needed e-signature feature. It would’ve been great to do everything document related on the same platform instead of switching to Adobe just for signing a claim. Adding to that, the reports could be a bit better in my opinion. It also jumbles up the patient receipts and combines a lot of things which makes it difficult to understand. Treatment plans lack pre-made templates which would cut down a lot of time when dealing with similar cases. It could do with a UI update as it has been the same for years.

Pros

Psyquel enables thorough and concise clinical observations, assessments, and notes.

Cons

Integration of electronic links and features to assessment tools like the Patient Health Questionnaire and Generalized Anxiety Disorder would be beneficial.

Pros

The straightforward interface of Psyquel minimizes unnecessary clicking, and its reports are concise and informative.

Cons

There are no suggestions for improvement regarding Psyquel, as it meets all requirements effectively.

Pros

Psyquel is easy to use, efficient for billing and client management, and offers responsive and helpful customer service at a reasonable price point.

Cons

After several years of use, I haven't identified any significant downsides to Psyquel.

Pros

I found Psyquel to be easy to use and user-friendly, and I would recommend it to others.

Cons

Improved integration with other software platforms would enhance the functionality of Psyquel.

Pros

While Psyquel facilitates billing fairly easily, there are frequent errors and rejections that require manual oversight, and the software may lack advanced features.

Cons

The notes and billing features of Psyquel are subpar, contributing to an overall negative experience with the software.

Pros

I like the appointment scheduler and also the templates for notes are great. I also like getting notified about unpaid claims so I can follow up.

Cons

Some templates need adjustments, like must allow you to check more than one box. There are many other features I do not use, so I cannot say much about those.

Pros

The system is organized and really helpful for scheduling. Our contact person is very friendly, helpful, and respond quickly.

Cons

As the Executive Assistant to a doctor, I did like to see more space for note-keeping on each patient since it feels very limited right now. I did also like to see improvements in the scheduling calendar and the patient contact information section. That is all I can think of for now.

Pros

I love the text messaging and email features for patient recall appointments. Inputting data is very user-friendly and whenever I have questions about Psyquel, my representative is always quick to respond either by email or with a call back if they cannot answer instantly. If I ever need urgent help, the Psyquel team is always friendly and finds someone to address any concerns. I have been using Psyquel for nearly two years and as a provider office that handles most tasks internally, the software works well for reporting purposes especially through the reporting menu.

Cons

Some billing areas can be tricky to navigate but my representative is always available and provides excellent support. One of the reps has exceptional customer service skills. I did love an easier daily report that shows only payments posted to Psyquel, breaking down Cash, Check, Credit Card, Direct Deposit totals and the Daily Total, without including charges. For reporting, I did also like to have the option to include or exclude specific providers to better focus on particular data.

Pros

I must say that the software is easy to use. We rely on it as our filing database and billing process is very simple too. Whenever we encounter billing problems our representative is always patient and helpful.

Cons

I wish Psyquel would create a billing statement or form that satisfies all insurance companies. Recently, one insurance company rejected claims asking for additional information which Psyquel could easily provide with a few tweaks.

Pros

The scheduler/calendar is quite efficient which makes it easy to organize my week. The automatic insurance billing is also a huge plus!

Cons

I did love to share what I like least about this software, but honestly there is nothing negative to say. I am happy to give a good review as a very satisfied customer.

Pros

My rep is the best, but honestly everyone I have interacted with at the company has been great. The software is simple to use and I have never encountered an error (except when its on my end!). My local billing helper assists with data entry and the turnaround from data entry to claim submission is fast.

Cons

I did like to see more flexibility in scheduling, though it is not a major issue that cannot be worked around. The interface could be more visually appealing maybe we will see some improvement in the next version.

Pros

Scheduling clients and viewing billing history is easy. But what I value most is the support from my representative with claims processing and insurance verification.

Cons

The user interface feels outdated and some parts seem quite archaic. The new method for entering insurance information for a new client is not working well I often cannot find the correct plan in Psyquel's list which increases the time it takes to enter new clients.

Pros

When we first got this system, we thought transferring all our patients from a different system would be complicated but Psyquel managed to move almost all of them over seamlessly.

Cons

One drawback I have found is that you can enter a new patient into the system more than once without receiving a warning that a record already exists.

Pros

My representative is always easy to reach and helps me tackle whatever I need with my account. I have been using Psyquel for over five years now.

Cons

There is no iOS app and I get logged out too quickly. I wish there was a way to add multiple emails per client when dealing with more than one family member. Also, it would be great to send statements with a link for clients to pay online directly through the site.

Pros

I really like the same day billing.

Cons

We are finding that checks coming in automatically through the system are posted incorrectly, so we constantly need to contact our rep to correct the accounts. Some reports could be more detailed like easily identifying unpaid EAP appointments, having clearer patient statements for billing or seeing dates of service with a past provider when pulling up a previous client. It would also be helpful if the date of birth were available when restoring a patient.

Pros

I love how easy the software is to use, the layout of information, the message boards and the ability to send appointment reminders and billing statements via email or text to clients.

Cons

I find the reports great as PDFs but they need better formatting for Excel. The schedule could be easier to view, especially regarding appointment times. It would be helpful to have a red flag feature to assist both the Psyquel support team and us in identifying and correcting claims that insurance providers haven't processed properly, leading to incorrect EOBs. Additionally, a report indicating whether Psyquel corrected the claim would be useful, especially if it affects our patient record data, such as provider income.

Pros

The service is great without the need to constantly be on the phone. The software is user-friendly and allows me to spend more time doing what I love being a therapist rather than dealing with billing.

Cons

I struggled with navigation at first when working on my own. However, once I had things explained to me, I was able to figure it out.