Psyquel Reviews

“Essential for business operations

Pros

I appreciate the effectiveness and communication capabilities of Psyquel.

Cons

Some aspects should have quicker responses, which could enhance efficiency.

“A dependable EMR platform

Pros

Psyquel is very user-friendly, making clinical documentation and schedule management a really easy process.

Cons

While Psyquel serves well for clinical documentation and schedule management, its utility in other areas like insurance payment and auditing may be limited.

“A well-rounded review

Pros

I value the ease of scheduling multiple appointments with Psyquel.

Cons

The frequency of review requests from Psyquel felt excessive and potentially bothersome.

“Psyquel in the context of private practice

Pros

Psyquel remains competitive and innovative, providing access to everything I need under one umbrella, making practice management much easier.

Cons

I have faced difficulties in filing for secondary insurance with Psyquel, leading to financial losses and impacting my decision to see clients with multiple insurance plans.

“The best software for private practice

Pros

I deeply appreciate the personalized support, and I find the case notes and document management system particularly useful.

Cons

I have no negative aspects to report about PsyQuel, as it stands as the best private practice software I've used.

“An excellent patient management system

Pros

The ability to track missed appointments and rearrange schedules is highly helpful.

Cons

It would be great to have a feature in Psyquel to mark patients as on vacation and for rescheduled appointments without being labeled as "No Shows."

“Efficient, secure, and easy to navigate

Pros

The web-based nature of Psyquel allows for easy access to schedules, chart notes, and payments from anywhere, making it efficient and convenient.

Cons

Since I wasn't involved in the setup or integration of Psyquel, I haven't observed any drawbacks in its use.

“A solid program with useful features

Pros

Psyquel's user-friendly layout, reliability, and easy access to records make it a valuable tool.

Cons

Setting recurring appointments is challenging for us, and it could be improved with a drop-down calendar for setting start and end dates and frequency.

“Easy to use

Pros

Psyquel streamlines my time charting with clients, and I find the reporting function easy and helpful.

Cons

The notifications from do not update in real-time, causing delays in receiving important updates.

“I recommend it

Pros

I appreciate how it smoothly integrates billing with the notes I write, making the process effortless.

Cons

The financial aspect of Psyquel has shortcomings, including inaccuracies in figures and difficulty in understanding and resolving financial discrepancies.

“Without the delays, its great

Pros

Accessing client information, scheduling, and billing details is incredibly easy with Psyquel, even when I'm not in the office.

Cons

One aspect I'm not fond of is the delay in updating the message section of Psyquel's portal, such as informing me of missing patient notes after they've been completed.

“It works really well for us

Pros

The ease of access is its greatest feature, allowing for efficient management of various tasks.

Cons

It takes some time to get accustomed to the interface of this software.

“Ideal for mental health practitioners

Pros

It offers an all-inclusive solution with features like calendar management, billing, invoicing, payment processing, reporting, and note-taking.

Cons

It would be helpful if Psyquel allowed canceling appointments while still marking them as cancellations on the calendar instead of automatically labeling them as "No Shows."

“A reliable scheduling platform

Pros

While there may be occasional user-friendly issues, it excels in billing, claims posting, and insurance verifications, providing valuable support.

Cons

It's inconvenient to scroll through the entire alphabet to find a client's name on the phone, and having a feature to quickly locate names would be really helpful.

“The top choice for mental health billing

Pros

Psyquel has been instrumental in supporting our practice's growth and diverse needs over the past 17 years, offering training, support, and flexibility as we expanded into various fields.

Cons

If it expanded its services to include patient statements and follow-ups, I would consider using it despite potential increased costs.

“Review of psychological testing features

Pros

It makes scheduling clients and charting their progress really easy.

Cons

It would be useful if it offered a monthly view in addition to the weekly view.

“Psyquel delivers excellent functionality

Pros

It stands out for its user-friendly interface, excellent customer support, and overall ease of use.

Cons

I'm satisfied with everything about Psyquel and don't have any suggestions for improvement.

“Seven years as a user – my experience

Pros

The quick and responsive customer service of Psyquel is the best thing about it.

Cons

While we handle our own insurance verification, we would appreciate a reliable verification service integrated into Psyquel.

“Simple, efficient, and effective software

Pros

As a new clinician, I found Psyquel's flexibility in notetaking and intuitive billing features very helpful.

Cons

Having drop-down menus correlating mental health diagnosis codes to DSM-5 descriptions and including key concepts in writing frameworks would improve its usability.

“A disappointing experience

Pros

We don't find it user-friendly and the features are nothing extraordinary.

Cons

The staff member assigned to us, lacks follow-up on various matters, causing delays in insurance payments and verification, potentially resulting in lost clients.

“Psyquel is great at patient management and maintains good communication with their clients

Pros

Psyquel is great at what they claim, i.e. the insurance verification claim. The insurance feature is perfect. It is so easy to submit a claim with the least amount of mistakes, saving my time and energy. Moreover, patient management is entirely taken care of by Psyquel at my clinic and it helps since we don’t have assistants with us to do it. The software automates the entire scheduling appointments process and provides you with automatic reminders too. Thus, no more canceled or missed out appointments for me! Having that out of the way, let’s talk about customer support! They are beyond amazing. They promote two-way communication and are always available via call. I really appreciate the call response rate they maintain.

Cons

It has a long list of good features and options available but that makes it overly complicated sometimes and difficult to master. Truth be told, Im not really a fan of computers and IT and it takes me a hard time adapting to applications. I personally have had a tough time getting up to speed and still, I try my best not to deviate from the everyday tasks that I perform on Psyquel. Also, the appointment window that accompanies the insurance breakdown needs to be improved so that it’s more clear to chart the flow of payments from clients and companies.

“Psyquel is a solid claim manager with excellent customer support

Pros

I appreciate that I can manipulate the data in real-time which makes decision-making easy and accurate. The reporting features are outstanding and I don’t think I have seen more accessible reports anywhere before. I use Psyquel for scheduling tasks and appointments which takes care of 80% of my chores digitally so keeping a log book and even a printer is becoming quickly obsolete for me. Unlike other software that I have been exposed to, Psyquel offers a helpful message board that enhances communication internally and with the clients. Besides, their customer service reps are amazing. They give you a comprehensive lecture on billing management to make you feel like no one can do it better than you.

Cons

It is great that I can manage bills and expenses online with Psyquel, I just have a few suggestions regarding that. There should be a way to activate receiving receipts of checks, in my opinion. Because there have been instances that a certain cheque went missing and we have a pending payment showing on the dashboard. This has happened on both ends as well. It could have been avoided if the system told me that a check was not delivered so that I may have a look as to why and fix it as soon as possible. Hoping to see the upcoming versions of the software.

“Dependable insurance billing software

Pros

It is thoughtfully made for mental health practitioners with very practice-specific features like notes and insurance claim management. This is especially great since most practitioners, like me, do not have a lot of manpower to deal with all the issues separately. I have been working with this company for more than a decade and would recommend it to others in an instant. It offers helpful and convenient online access to billing instances and follow-up on claims is made easy. I appreciate how simple it is to add notes with the handy templates and that any document can be uploaded to complete the case.

Cons

It handles documents very well but lacks the much-needed e-signature feature. It would’ve been great to do everything document related on the same platform instead of switching to Adobe just for signing a claim. Adding to that, the reports could be a bit better in my opinion. It also jumbles up the patient receipts and combines a lot of things which makes it difficult to understand. Treatment plans lack pre-made templates which would cut down a lot of time when dealing with similar cases. It could do with a UI update as it has been the same for years.

“Efficient & Effective Tool

Pros

Psyquel enables thorough and concise clinical observations, assessments, and notes.

Cons

Integration of electronic links and features to assessment tools like the Patient Health Questionnaire and Generalized Anxiety Disorder would be beneficial.

“Great service and value

Pros

The straightforward interface of Psyquel minimizes unnecessary clicking, and its reports are concise and informative.

Cons

There are no suggestions for improvement regarding Psyquel, as it meets all requirements effectively.

“Psyquel solved my billing problems!

Pros

Psyquel is easy to use, efficient for billing and client management, and offers responsive and helpful customer service at a reasonable price point.

Cons

After several years of use, I haven't identified any significant downsides to Psyquel.

“Psyquel Review Thumbs Up

Pros

I found Psyquel to be easy to use and user-friendly, and I would recommend it to others.

Cons

Improved integration with other software platforms would enhance the functionality of Psyquel.

“PSYQUEL was the first thing I tried but wouldn't ever recommend it

Pros

While Psyquel facilitates billing fairly easily, there are frequent errors and rejections that require manual oversight, and the software may lack advanced features.

Cons

The notes and billing features of Psyquel are subpar, contributing to an overall negative experience with the software.

“I like using the program. It is user friendly. Easy to learn.

Pros

I like the appointment scheduler and also the templates for notes are great. I also like getting notified about unpaid claims so I can follow up.

Cons

Some templates need adjustments, like must allow you to check more than one box. There are many other features I do not use, so I cannot say much about those.

“Helpful, well organized.

Pros

The system is organized and really helpful for scheduling. Our contact person is very friendly, helpful, and respond quickly.

Cons

As the Executive Assistant to a doctor, I did like to see more space for note-keeping on each patient since it feels very limited right now. I did also like to see improvements in the scheduling calendar and the patient contact information section. That is all I can think of for now.

“Working with Psyquel has been very beneficial and the employees at Psyquel are very supportive.

Pros

I love the text messaging and email features for patient recall appointments. Inputting data is very user-friendly and whenever I have questions about Psyquel, my representative is always quick to respond either by email or with a call back if they cannot answer instantly. If I ever need urgent help, the Psyquel team is always friendly and finds someone to address any concerns. I have been using Psyquel for nearly two years and as a provider office that handles most tasks internally, the software works well for reporting purposes especially through the reporting menu.

Cons

Some billing areas can be tricky to navigate but my representative is always available and provides excellent support. One of the reps has exceptional customer service skills. I did love an easier daily report that shows only payments posted to Psyquel, breaking down Cash, Check, Credit Card, Direct Deposit totals and the Daily Total, without including charges. For reporting, I did also like to have the option to include or exclude specific providers to better focus on particular data.

“Easy to use. I'm on Psyquel all day!

Pros

I must say that the software is easy to use. We rely on it as our filing database and billing process is very simple too. Whenever we encounter billing problems our representative is always patient and helpful.

Cons

I wish Psyquel would create a billing statement or form that satisfies all insurance companies. Recently, one insurance company rejected claims asking for additional information which Psyquel could easily provide with a few tweaks.

“So easy to use. This tool fits all my needs as a private practice psychologist.

Pros

The scheduler/calendar is quite efficient which makes it easy to organize my week. The automatic insurance billing is also a huge plus!

Cons

I did love to share what I like least about this software, but honestly there is nothing negative to say. I am happy to give a good review as a very satisfied customer.

“High Quality Billing Service

Pros

My rep is the best, but honestly everyone I have interacted with at the company has been great. The software is simple to use and I have never encountered an error (except when its on my end!). My local billing helper assists with data entry and the turnaround from data entry to claim submission is fast.

Cons

I did like to see more flexibility in scheduling, though it is not a major issue that cannot be worked around. The interface could be more visually appealing maybe we will see some improvement in the next version.

“Overall it works well for scheduling and billing.

Pros

Scheduling clients and viewing billing history is easy. But what I value most is the support from my representative with claims processing and insurance verification.

Cons

The user interface feels outdated and some parts seem quite archaic. The new method for entering insurance information for a new client is not working well I often cannot find the correct plan in Psyquel's list which increases the time it takes to enter new clients.

“Very easy to use, greatest customer support by far hands down!! Very quick to reply,

Pros

When we first got this system, we thought transferring all our patients from a different system would be complicated but Psyquel managed to move almost all of them over seamlessly.

Cons

One drawback I have found is that you can enter a new patient into the system more than once without receiving a warning that a record already exists.

“My support staff is great!

Pros

My representative is always easy to reach and helps me tackle whatever I need with my account. I have been using Psyquel for over five years now.

Cons

There is no iOS app and I get logged out too quickly. I wish there was a way to add multiple emails per client when dealing with more than one family member. Also, it would be great to send statements with a link for clients to pay online directly through the site.

“It's ok.

Pros

I really like the same day billing.

Cons

We are finding that checks coming in automatically through the system are posted incorrectly, so we constantly need to contact our rep to correct the accounts. Some reports could be more detailed like easily identifying unpaid EAP appointments, having clearer patient statements for billing or seeing dates of service with a past provider when pulling up a previous client. It would also be helpful if the date of birth were available when restoring a patient.

“Very user friendly and supported by a friendly and knowledgeable team!

Pros

I love how easy the software is to use, the layout of information, the message boards and the ability to send appointment reminders and billing statements via email or text to clients.

Cons

I find the reports great as PDFs but they need better formatting for Excel. The schedule could be easier to view, especially regarding appointment times. It would be helpful to have a red flag feature to assist both the Psyquel support team and us in identifying and correcting claims that insurance providers haven't processed properly, leading to incorrect EOBs. Additionally, a report indicating whether Psyquel corrected the claim would be useful, especially if it affects our patient record data, such as provider income.

“Always had wonderful customer service. Questions answered promptly and problems solved quickly

Pros

The service is great without the need to constantly be on the phone. The software is user-friendly and allows me to spend more time doing what I love being a therapist rather than dealing with billing.

Cons

I struggled with navigation at first when working on my own. However, once I had things explained to me, I was able to figure it out.

“My experience with Psyquel has always been positive. They are a good company for billing.

Pros

It is easy to use and make changes as needed. Documents are clear and easy to read and I can easily view doctor insurances.

Cons

I wish there was more space for notes in the billing file. It would also be helpful to avoid creating duplicate charts for clients.

“Makes my job doable.

Pros

I like how user-friendly this software is and I also like the fact that there is always someone available to help if I have any questions.

Cons

I did like a clear way to track checks that have actually been received so I can determine if a check has gone missing in the mail.

“Excellence in the Field

Pros

I really like my rep as she is easy to work with, efficient and keeps constant communication. The software consistently meets the needs of my practice, and I have experienced little to no issues with it. After using this company for three years, I am happy with my choice to go with Psyquel.

Cons

If I could request one addition, it would be the ability to print out my schedule.

“My current rep has been outstanding. She responds and follows up on problems. Thank you Sunni.

Pros

Processing claims is not hassle anymore and I love the option to enter them from any PC. My rep has been very helpful.

Cons

The information in the reports could be improved. For example, patient statements often show zero in the response section. Payments should be separated into insurance and client portions rather than combined.

“Overall this was a helpful system for submitting billing.

Pros

I found this system relatively easy to use and the most recent representative was both helpful and responsive.

Cons

I found Psyquel to be too expensive. Also in the beginning some representatives were unresponsive at times. I have since started using a different system.

“Pleased with the overall quality of software and the responsiveness of customer support.

Pros

This system makes billing simple and easy with many positive features that meet the standards of functionality.

Cons

Claims information is not always submitted clearly, which sometimes requires resubmission. Other than that, its relatively dependable.

“The product has been very helpful for billing and electronic medical records.

Pros

I like that its web-based and cloud-based, which eliminated my need for filing cabinets. Its easy to use and it has worked very well for billing. I have gotten paid by insurance companies quickly and accurately. The customer service rep and management have been very responsive to my feedback.

Cons

There needs to be more investment in software upgrades and quicker responses to suggestions for modifications, like improving the treatment plan function and templates. I did like the product to be compatible with iPhones for more mobility and to have an option for a signature pad during intake.

“A great help to my practice. Secure and easy to use.

Pros

I also like the scheduling and note-taking features. Help with billing issues is great and the status of all claims is clearly visible. I love being able to post my notes right when I submit the billing.

Cons

I have trouble with the graphing lines that separate appointment times on my screen. Occasionally, some of the messages I receive are inaccurate. I have also struggled with the reports section not displaying correctly for certain clients in specific formats. I do not like having to use Mozilla as my browser.