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Pros

  • Designated representative support

  • Efficient scheduling

  • Excellent documentation tools

Cons

  • Tricky to audit insurance payments

  • Customization can be improved

  • Lacks monthly view

Total 48 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

31%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J
jerry

Mental Health Care, 1-10 employees

More than a year

5.0

Essential for business operations

Pros

I appreciate the effectiveness and communication capabilities of Psyquel.

Cons

Some aspects should have quicker responses, which could enhance efficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Audrey

Medical Practice, 1-10 employees

More than a year

4.0

A dependable EMR platform

Pros

Psyquel is very user-friendly, making clinical documentation and schedule management a really easy process.

Cons

While Psyquel serves well for clinical documentation and schedule management, its utility in other areas like insurance payment and auditing may be limited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Amy

Mental Health Care, 11-50 employees

More than a year

4.0

A well-rounded review

Pros

I value the ease of scheduling multiple appointments with Psyquel.

Cons

The frequency of review requests from Psyquel felt excessive and potentially bothersome.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

V
Victoria

Mental Health Care, 1-10 employees

More than a year

5.0

Psyquel in the context of private practice

Pros

Psyquel remains competitive and innovative, providing access to everything I need under one umbrella, making practice management much easier.

Cons

I have faced difficulties in filing for secondary insurance with Psyquel, leading to financial losses and impacting my decision to see clients with multiple insurance plans.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J
Joel

Mental Health Care, 11-50 employees

More than a year

5.0

The best software for private practice

Pros

I deeply appreciate the personalized support, and I find the case notes and document management system particularly useful.

Cons

I have no negative aspects to report about PsyQuel, as it stands as the best private practice software I've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Laura

Mental Health Care, 11-50 employees

More than a year

5.0

An excellent patient management system

Pros

The ability to track missed appointments and rearrange schedules is highly helpful.

Cons

It would be great to have a feature in Psyquel to mark patients as on vacation and for rescheduled appointments without being labeled as "No Shows."

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V
Virginia

Hospital & Health Care, 11-50 employees

More than a year

5.0

Efficient, secure, and easy to navigate

Pros

The web-based nature of Psyquel allows for easy access to schedules, chart notes, and payments from anywhere, making it efficient and convenient.

Cons

Since I wasn't involved in the setup or integration of Psyquel, I haven't observed any drawbacks in its use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Dean

Mental Health Care, 1-10 employees

More than a year

4.0

A solid program with useful features

Pros

Psyquel's user-friendly layout, reliability, and easy access to records make it a valuable tool.

Cons

Setting recurring appointments is challenging for us, and it could be improved with a drop-down calendar for setting start and end dates and frequency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Maryellen

Individual & Family Services, 11-50 employees

Less than 6 months

4.0

Easy to use

Pros

Psyquel streamlines my time charting with clients, and I find the reporting function easy and helpful.

Cons

The notifications from do not update in real-time, causing delays in receiving important updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
jeri

Medical Practice, 1-10 employees

More than a year

4.0

I recommend it

Pros

I appreciate how it smoothly integrates billing with the notes I write, making the process effortless.

Cons

The financial aspect of Psyquel has shortcomings, including inaccuracies in figures and difficulty in understanding and resolving financial discrepancies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 51-100 employees

Less than 6 months

4.0

Without the delays, its great

Pros

Accessing client information, scheduling, and billing details is incredibly easy with Psyquel, even when I'm not in the office.

Cons

One aspect I'm not fond of is the delay in updating the message section of Psyquel's portal, such as informing me of missing patient notes after they've been completed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

A
Andrew

Medical Practice, 11-50 employees

More than a year

5.0

It works really well for us

Pros

The ease of access is its greatest feature, allowing for efficient management of various tasks.

Cons

It takes some time to get accustomed to the interface of this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kerry

Medical Practice, 11-50 employees

More than a year

5.0

Ideal for mental health practitioners

Pros

It offers an all-inclusive solution with features like calendar management, billing, invoicing, payment processing, reporting, and note-taking.

Cons

It would be helpful if Psyquel allowed canceling appointments while still marking them as cancellations on the calendar instead of automatically labeling them as "No Shows."

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cristina

Hospital & Health Care, 1-10 employees

More than a year

4.0

A reliable scheduling platform

Pros

While there may be occasional user-friendly issues, it excels in billing, claims posting, and insurance verifications, providing valuable support.

Cons

It's inconvenient to scroll through the entire alphabet to find a client's name on the phone, and having a feature to quickly locate names would be really helpful.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

G
Gail

Mental Health Care, 1-10 employees

More than a year

5.0

The top choice for mental health billing

Pros

Psyquel has been instrumental in supporting our practice's growth and diverse needs over the past 17 years, offering training, support, and flexibility as we expanded into various fields.

Cons

If it expanded its services to include patient statements and follow-ups, I would consider using it despite potential increased costs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Melanie

Mental Health Care, 11-50 employees

Less than 6 months

5.0

Review of psychological testing features

Pros

It makes scheduling clients and charting their progress really easy.

Cons

It would be useful if it offered a monthly view in addition to the weekly view.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karesha

Mental Health Care, 1-10 employees

Less than 6 months

5.0

Psyquel delivers excellent functionality

Pros

It stands out for its user-friendly interface, excellent customer support, and overall ease of use.

Cons

I'm satisfied with everything about Psyquel and don't have any suggestions for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joe

Mental Health Care, 1-10 employees

More than a year

5.0

Seven years as a user – my experience

Pros

The quick and responsive customer service of Psyquel is the best thing about it.

Cons

While we handle our own insurance verification, we would appreciate a reliable verification service integrated into Psyquel.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joyce

Mental Health Care, 11-50 employees

More than a year

5.0

Simple, efficient, and effective software

Pros

As a new clinician, I found Psyquel's flexibility in notetaking and intuitive billing features very helpful.

Cons

Having drop-down menus correlating mental health diagnosis codes to DSM-5 descriptions and including key concepts in writing frameworks would improve its usability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

V
Valerie

Mental Health Care, 1-10 employees

Less than a year

1.0

A disappointing experience

Pros

We don't find it user-friendly and the features are nothing extraordinary.

Cons

The staff member assigned to us, lacks follow-up on various matters, causing delays in insurance payments and verification, potentially resulting in lost clients.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

3

Functionality

3