Relatient Reviews - Pros, Cons, And Features

“Valued business partner

Pros

Relatient's service offerings have been invaluable to our business, with positive feedback from both patients and staff. The interface with our EMR is seamless, and the support staff is highly responsive.

Cons

We genuinely have no complaints about any of Relatient's service offerings; their proactive approach ensures they meet our needs even before we realize them.

“Pleased with all of their products

Pros

The eRegistration platform simplifies paperwork for patients and enhances our efficiency.

Cons

The limited customization options for recall messages pose a challenge for our patient engagement efforts.

“Product tools

Pros

The software's ability to facilitate mass communications, such as total cancellation or rescheduling of appointments, is immensely helpful to our office.

Cons

Patients occasionally complain about receiving excessive reminders. We reassure them that confirming the initial contact will halt further notifications until the final reminder before their appointment.

“Relatient made a big impact on our no-show rates!

Pros

Relatient has significantly reduced our no-show rates, resulting in improved access to care and increased revenue with a notable return on investment.

Cons

While Relatient may be pricier than other products, the positive returns justify the investment.