Relatient Reviews - Pros, Cons, And Features

“Used to be amazing

Pros

While the support used to be exceptional, recent experiences have left much to be desired.

Cons

No longer needing to call for support is a relief, but the recent shift to tech support based in India has led to frustrating experiences in resolving issues.

“Relatient Review

Pros

The functionality and diverse patient engagement options are notable strengths.

Cons

The program's customer support and cost are noteworthy factors.

“Horrible Customer Service

Pros

Although the reporting features are commendable, their utility diminishes if the service itself is unreliable.

Cons

In my 30 years of professional experience, I've never encountered such atrocious customer service from any company.

“Switched to TelezecareMD !!!

Pros

Initially, Relatient offered comprehensive solutions that seamlessly integrated with our existing systems.

Cons

Improvement opportunities lie in lowering the prices.

“Lots of functionality

Pros

Relatient serves multiple purposes for us, including patient appointment reminders, rescheduling, health campaigns, bill pay, and electronic registration.

Cons

Occasionally, conveying issues to support becomes challenging.

“Fantastic Product

Pros

The software's ease of use and clear reporting interface are standout features.

Cons

While the software itself is satisfactory, obtaining prompt responses from customer service for issue resolution can be troublesome.

“Easy to read

Pros

The reports are straightforward, and we appreciate the proactive patient contact before appointments.

Cons

It would be beneficial if RECALLS were also contacted.

“Painless patient engagement

Pros

Relatient's flexibility in adapting to customer needs sets them apart from other vendors in the patient engagement space.

Cons

Regretfully, we didn't adopt Relatient earlier; it could have spared our organization numerous headaches.

“Excellent Reminder system

Pros

Both our patients and office staff have praised Relatient's tiered reminder system and user-friendly reporting tools.

Cons

Some pages fail to load completely when utilizing quick link icons, but they load properly when accessed through the header links.

“Love Demand Messaging

Pros

The Demand Messaging feature and its ease of setup were compelling factors in our decision to use this product.

Cons

Initially, understanding the Opt Out feature was perplexing, particularly regarding cell phone versus home phone preferences. Nevertheless, support was helpful in clarifying.

“Easy

Pros

The support staff provided excellent assistance during the setup and implementation process.

Cons

Both the software and staffing receive positive feedback; they are user-friendly, and the reporting system is straightforward.

“Great Program

Pros

The standout aspect of Relatient is its responsive and helpful support team.

Cons

Certain functions, like confirming test-only patients not seeing the doctor, can be challenging at times.

“Great Products & Service

Pros

Relatient is straightforward to use and reliably performs its intended functions.

Cons

We're still unable to utilize the campaign software effectively.

“Relatient Review

Pros

Features like automatic appointment confirmation and demand messaging streamline our operations and improve patient communication.

Cons

Initially, the inability to specify whether someone preferred text or call for their cell phone was frustrating, but this feature has been added since. However, linking opt-out preferences to specific individuals remains an issue.

“Relatient Review

Pros

We appreciate how Relatient seamlessly integrates with our system, eliminating manual tasks and saving time.

Cons

Despite occasional glitches, the software generally performs well.

“Great software

Pros

Relatient is fantastic software that integrates smoothly with our EMR, simplifying tasks for our staff.

Cons

There's nothing about this software that I find disagreeable.

“Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!

Pros

We love everything about Relatient, from its ease of use to its patient-friendly features and comprehensive reporting capabilities.

Cons

Every query I've had has been promptly and professionally addressed by customer support, leading to a seamless experience with the software.

“Good software program and our patients like it

Pros

Setting up new patients is quick and easy with Relatient, saving us valuable time in patient communication.

Cons

It would be helpful if a notification popped up when duplicate accounts are about to be created, reducing confusion for both patients and providers. Additionally, clearer instructions for setting up accounts would enhance user experience.

“Good product

Pros

Relatient has the potential to revolutionize medical practice operations by streamlining patient reminders and communication.

Cons

My only concern pertains to the "cancel" or "reschedule" option on SMS and email reminders, which doesn't sync with the Allscripts schedule. Rectifying this would earn the software a stellar rating.

“Multi-Specialty Office

Pros

We are thoroughly satisfied with Relatient and the services it provides to our practice.

Cons

We're thoroughly satisfied with every aspect of Relatient; there are no drawbacks to mention.