Health, Wellness and Fitness, 101-500 employees
More than a year
“Used to be amazing”
Pros
While the support used to be exceptional, recent experiences have left much to be desired.
Cons
No longer needing to call for support is a relief, but the recent shift to tech support based in India has led to frustrating experiences in resolving issues.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Hospital & Health Care, 51-100 employees
Less than a year
“Relatient Review”
Pros
The functionality and diverse patient engagement options are notable strengths.
Cons
The program's customer support and cost are noteworthy factors.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
Less than 6 months
“Horrible Customer Service”
Pros
Although the reporting features are commendable, their utility diminishes if the service itself is unreliable.
Cons
In my 30 years of professional experience, I've never encountered such atrocious customer service from any company.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
Hospital & Health Care, 101-500 employees
Less than a year
“Switched to TelezecareMD !!!”
Pros
Initially, Relatient offered comprehensive solutions that seamlessly integrated with our existing systems.
Cons
Improvement opportunities lie in lowering the prices.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Medical Practice, 51-100 employees
More than a year
“Lots of functionality”
Pros
Relatient serves multiple purposes for us, including patient appointment reminders, rescheduling, health campaigns, bill pay, and electronic registration.
Cons
Occasionally, conveying issues to support becomes challenging.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Medical Practice, 1-10 employees
Less than a year
“Fantastic Product”
Pros
The software's ease of use and clear reporting interface are standout features.
Cons
While the software itself is satisfactory, obtaining prompt responses from customer service for issue resolution can be troublesome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Easy to read”
Pros
The reports are straightforward, and we appreciate the proactive patient contact before appointments.
Cons
It would be beneficial if RECALLS were also contacted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Painless patient engagement”
Pros
Relatient's flexibility in adapting to customer needs sets them apart from other vendors in the patient engagement space.
Cons
Regretfully, we didn't adopt Relatient earlier; it could have spared our organization numerous headaches.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Excellent Reminder system”
Pros
Both our patients and office staff have praised Relatient's tiered reminder system and user-friendly reporting tools.
Cons
Some pages fail to load completely when utilizing quick link icons, but they load properly when accessed through the header links.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
More than a year
“Love Demand Messaging”
Pros
The Demand Messaging feature and its ease of setup were compelling factors in our decision to use this product.
Cons
Initially, understanding the Opt Out feature was perplexing, particularly regarding cell phone versus home phone preferences. Nevertheless, support was helpful in clarifying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
Less than 6 months
“Easy”
Pros
The support staff provided excellent assistance during the setup and implementation process.
Cons
Both the software and staffing receive positive feedback; they are user-friendly, and the reporting system is straightforward.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Medical Practice, 11-50 employees
Less than a year
“Great Program”
Pros
The standout aspect of Relatient is its responsive and helpful support team.
Cons
Certain functions, like confirming test-only patients not seeing the doctor, can be challenging at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Great Products & Service”
Pros
Relatient is straightforward to use and reliably performs its intended functions.
Cons
We're still unable to utilize the campaign software effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 1-10 employees
Less than a year
“Relatient Review”
Pros
Features like automatic appointment confirmation and demand messaging streamline our operations and improve patient communication.
Cons
Initially, the inability to specify whether someone preferred text or call for their cell phone was frustrating, but this feature has been added since. However, linking opt-out preferences to specific individuals remains an issue.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Medical Practice, 51-100 employees
Less than a year
“Relatient Review”
Pros
We appreciate how Relatient seamlessly integrates with our system, eliminating manual tasks and saving time.
Cons
Despite occasional glitches, the software generally performs well.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“Great software”
Pros
Relatient is fantastic software that integrates smoothly with our EMR, simplifying tasks for our staff.
Cons
There's nothing about this software that I find disagreeable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 51-100 employees
Less than a year
“Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!”
Pros
We love everything about Relatient, from its ease of use to its patient-friendly features and comprehensive reporting capabilities.
Cons
Every query I've had has been promptly and professionally addressed by customer support, leading to a seamless experience with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“Good software program and our patients like it”
Pros
Setting up new patients is quick and easy with Relatient, saving us valuable time in patient communication.
Cons
It would be helpful if a notification popped up when duplicate accounts are about to be created, reducing confusion for both patients and providers. Additionally, clearer instructions for setting up accounts would enhance user experience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Medical Practice, 11-50 employees
Less than a year
“Good product”
Pros
Relatient has the potential to revolutionize medical practice operations by streamlining patient reminders and communication.
Cons
My only concern pertains to the "cancel" or "reschedule" option on SMS and email reminders, which doesn't sync with the Allscripts schedule. Rectifying this would earn the software a stellar rating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Medical Practice, 11-50 employees
Less than a year
“Multi-Specialty Office”
Pros
We are thoroughly satisfied with Relatient and the services it provides to our practice.
Cons
We're thoroughly satisfied with every aspect of Relatient; there are no drawbacks to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10