softwareRelatient Software Reviews
24 Reviews
Overall Rating
4.4
24 Reviews
Rating Distribution
5
(15)
4
(6)
3
(2)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
24 Reviews
Rating Distribution
5
(15)
4
(6)
3
(2)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Used to be amazing
Used to be amazing
Pros
While the support used to be exceptional, recent experiences have left much to be desired.
Cons
No longer needing to call for support is a relief, but the recent shift to tech support based in India has led to frustrating experiences in resolving issues.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Val
Health, Wellness and Fitness, 101-500 employees
More than a year
Dec 01, 2023
Relatient Review
Relatient Review
Pros
The functionality and diverse patient engagement options are notable strengths.
Cons
The program's customer support and cost are noteworthy factors.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lisa
Hospital & Health Care, 51-100 employees
Less than a year
Jun 01, 2023
Horrible Customer Service
Horrible Customer Service
Pros
Although the reporting features are commendable, their utility diminishes if the service itself is unreliable.
Cons
In my 30 years of professional experience, I've never encountered such atrocious customer service from any company.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
Wendy
Hospital & Health Care, 11-50 employees
Less than 6 months
Mar 01, 2023
Switched to TelezecareMD !!!
Switched to TelezecareMD !!!
Pros
Initially, Relatient offered comprehensive solutions that seamlessly integrated with our existing systems.
Cons
Improvement opportunities lie in lowering the prices.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Piyush
Hospital & Health Care, 101-500 employees
Less than a year
Apr 01, 2022
Lots of functionality
Lots of functionality
Pros
Relatient serves multiple purposes for us, including patient appointment reminders, rescheduling, health campaigns, bill pay, and electronic registration.
Cons
Occasionally, conveying issues to support becomes challenging.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Bridget
Medical Practice, 51-100 employees
More than a year
Jul 01, 2021
Fantastic Product
Fantastic Product
Pros
The software's ease of use and clear reporting interface are standout features.
Cons
While the software itself is satisfactory, obtaining prompt responses from customer service for issue resolution can be troublesome.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Therrissa
Medical Practice, 1-10 employees
Less than a year
Jun 01, 2019
Easy to read
Easy to read
Pros
The reports are straightforward, and we appreciate the proactive patient contact before appointments.
Cons
It would be beneficial if RECALLS were also contacted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
carol
Medical Practice, 11-50 employees
More than a year
Jun 01, 2019
Painless patient engagement
Painless patient engagement
Pros
Relatient's flexibility in adapting to customer needs sets them apart from other vendors in the patient engagement space.
Cons
Regretfully, we didn't adopt Relatient earlier; it could have spared our organization numerous headaches.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Information Technology and Services, 500+ employees
More than a year
Jun 01, 2019
Excellent Reminder system
Excellent Reminder system
Pros
Both our patients and office staff have praised Relatient's tiered reminder system and user-friendly reporting tools.
Cons
Some pages fail to load completely when utilizing quick link icons, but they load properly when accessed through the header links.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Triana
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jun 01, 2019
Love Demand Messaging
Love Demand Messaging
Pros
The Demand Messaging feature and its ease of setup were compelling factors in our decision to use this product.
Cons
Initially, understanding the Opt Out feature was perplexing, particularly regarding cell phone versus home phone preferences. Nevertheless, support was helpful in clarifying.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheila
Medical Practice, 51-100 employees
More than a year
Jun 01, 2019
Easy
Easy
Pros
The support staff provided excellent assistance during the setup and implementation process.
Cons
Both the software and staffing receive positive feedback; they are user-friendly, and the reporting system is straightforward.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sherry
Medical Practice, 11-50 employees
Less than 6 months
Jun 01, 2019
Great Program
Great Program
Pros
The standout aspect of Relatient is its responsive and helpful support team.
Cons
Certain functions, like confirming test-only patients not seeing the doctor, can be challenging at times.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Bonnie
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Great Products & Service
Great Products & Service
Pros
Relatient is straightforward to use and reliably performs its intended functions.
Cons
We're still unable to utilize the campaign software effectively.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amy
Health, Wellness and Fitness, 51-100 employees
Less than a year
Jun 01, 2019
Relatient Review
Relatient Review
Pros
Features like automatic appointment confirmation and demand messaging streamline our operations and improve patient communication.
Cons
Initially, the inability to specify whether someone preferred text or call for their cell phone was frustrating, but this feature has been added since. However, linking opt-out preferences to specific individuals remains an issue.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lisa
Medical Practice, 1-10 employees
Less than a year
Jun 01, 2019
Relatient Review
Relatient Review
Pros
We appreciate how Relatient seamlessly integrates with our system, eliminating manual tasks and saving time.
Cons
Despite occasional glitches, the software generally performs well.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Patti
Medical Practice, 51-100 employees
Less than a year
Jun 01, 2019
Great software
Great software
Pros
Relatient is fantastic software that integrates smoothly with our EMR, simplifying tasks for our staff.
Cons
There's nothing about this software that I find disagreeable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Marketing and Advertising, 11-50 employees
More than a year
Jun 01, 2019
Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!
Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!
Pros
We love everything about Relatient, from its ease of use to its patient-friendly features and comprehensive reporting capabilities.
Cons
Every query I've had has been promptly and professionally addressed by customer support, leading to a seamless experience with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rene
Medical Practice, 51-100 employees
Less than a year
Jun 01, 2019
Good software program and our patients like it
Good software program and our patients like it
Pros
Setting up new patients is quick and easy with Relatient, saving us valuable time in patient communication.
Cons
It would be helpful if a notification popped up when duplicate accounts are about to be created, reducing confusion for both patients and providers. Additionally, clearer instructions for setting up accounts would enhance user experience.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jill
Hospital & Health Care, 1-10 employees
Less than a year
Jun 01, 2019
Good product
Good product
Pros
Relatient has the potential to revolutionize medical practice operations by streamlining patient reminders and communication.
Cons
My only concern pertains to the "cancel" or "reschedule" option on SMS and email reminders, which doesn't sync with the Allscripts schedule. Rectifying this would earn the software a stellar rating.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Karen
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Multi-Specialty Office
Multi-Specialty Office
Pros
We are thoroughly satisfied with Relatient and the services it provides to our practice.
Cons
We're thoroughly satisfied with every aspect of Relatient; there are no drawbacks to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Valued business partner
Valued business partner
Pros
Relatient's service offerings have been invaluable to our business, with positive feedback from both patients and staff. The interface with our EMR is seamless, and the support staff is highly responsive.
Cons
We genuinely have no complaints about any of Relatient's service offerings; their proactive approach ensures they meet our needs even before we realize them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Medical Practice, 11-50 employees
More than a year
Jun 01, 2019
Pleased with all of their products
Pleased with all of their products
Pros
The eRegistration platform simplifies paperwork for patients and enhances our efficiency.
Cons
The limited customization options for recall messages pose a challenge for our patient engagement efforts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dana
Medical Practice, 500+ employees
Less than a year
Jun 01, 2019
Product tools
Product tools
Pros
The software's ability to facilitate mass communications, such as total cancellation or rescheduling of appointments, is immensely helpful to our office.
Cons
Patients occasionally complain about receiving excessive reminders. We reassure them that confirming the initial contact will halt further notifications until the final reminder before their appointment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Relatient made a big impact on our no-show rates!
Relatient made a big impact on our no-show rates!
Pros
Relatient has significantly reduced our no-show rates, resulting in improved access to care and increased revenue with a notable return on investment.
Cons
While Relatient may be pricier than other products, the positive returns justify the investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Health, Wellness and Fitness, 500+ employees
More than a year
Jun 01, 2019
Filters
Used to be amazing
Used to be amazing
Pros
While the support used to be exceptional, recent experiences have left much to be desired.
Cons
No longer needing to call for support is a relief, but the recent shift to tech support based in India has led to frustrating experiences in resolving issues.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Val
Health, Wellness and Fitness, 101-500 employees
More than a year
Dec 01, 2023
Relatient Review
Relatient Review
Pros
The functionality and diverse patient engagement options are notable strengths.
Cons
The program's customer support and cost are noteworthy factors.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lisa
Hospital & Health Care, 51-100 employees
Less than a year
Jun 01, 2023
Horrible Customer Service
Horrible Customer Service
Pros
Although the reporting features are commendable, their utility diminishes if the service itself is unreliable.
Cons
In my 30 years of professional experience, I've never encountered such atrocious customer service from any company.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
7
Wendy
Hospital & Health Care, 11-50 employees
Less than 6 months
Mar 01, 2023
Switched to TelezecareMD !!!
Switched to TelezecareMD !!!
Pros
Initially, Relatient offered comprehensive solutions that seamlessly integrated with our existing systems.
Cons
Improvement opportunities lie in lowering the prices.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Piyush
Hospital & Health Care, 101-500 employees
Less than a year
Apr 01, 2022
Lots of functionality
Lots of functionality
Pros
Relatient serves multiple purposes for us, including patient appointment reminders, rescheduling, health campaigns, bill pay, and electronic registration.
Cons
Occasionally, conveying issues to support becomes challenging.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Bridget
Medical Practice, 51-100 employees
More than a year
Jul 01, 2021
Fantastic Product
Fantastic Product
Pros
The software's ease of use and clear reporting interface are standout features.
Cons
While the software itself is satisfactory, obtaining prompt responses from customer service for issue resolution can be troublesome.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Therrissa
Medical Practice, 1-10 employees
Less than a year
Jun 01, 2019
Easy to read
Easy to read
Pros
The reports are straightforward, and we appreciate the proactive patient contact before appointments.
Cons
It would be beneficial if RECALLS were also contacted.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
carol
Medical Practice, 11-50 employees
More than a year
Jun 01, 2019
Painless patient engagement
Painless patient engagement
Pros
Relatient's flexibility in adapting to customer needs sets them apart from other vendors in the patient engagement space.
Cons
Regretfully, we didn't adopt Relatient earlier; it could have spared our organization numerous headaches.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Information Technology and Services, 500+ employees
More than a year
Jun 01, 2019
Excellent Reminder system
Excellent Reminder system
Pros
Both our patients and office staff have praised Relatient's tiered reminder system and user-friendly reporting tools.
Cons
Some pages fail to load completely when utilizing quick link icons, but they load properly when accessed through the header links.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Triana
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jun 01, 2019
Love Demand Messaging
Love Demand Messaging
Pros
The Demand Messaging feature and its ease of setup were compelling factors in our decision to use this product.
Cons
Initially, understanding the Opt Out feature was perplexing, particularly regarding cell phone versus home phone preferences. Nevertheless, support was helpful in clarifying.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sheila
Medical Practice, 51-100 employees
More than a year
Jun 01, 2019
Easy
Easy
Pros
The support staff provided excellent assistance during the setup and implementation process.
Cons
Both the software and staffing receive positive feedback; they are user-friendly, and the reporting system is straightforward.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sherry
Medical Practice, 11-50 employees
Less than 6 months
Jun 01, 2019
Great Program
Great Program
Pros
The standout aspect of Relatient is its responsive and helpful support team.
Cons
Certain functions, like confirming test-only patients not seeing the doctor, can be challenging at times.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Bonnie
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Great Products & Service
Great Products & Service
Pros
Relatient is straightforward to use and reliably performs its intended functions.
Cons
We're still unable to utilize the campaign software effectively.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Amy
Health, Wellness and Fitness, 51-100 employees
Less than a year
Jun 01, 2019
Relatient Review
Relatient Review
Pros
Features like automatic appointment confirmation and demand messaging streamline our operations and improve patient communication.
Cons
Initially, the inability to specify whether someone preferred text or call for their cell phone was frustrating, but this feature has been added since. However, linking opt-out preferences to specific individuals remains an issue.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lisa
Medical Practice, 1-10 employees
Less than a year
Jun 01, 2019
Relatient Review
Relatient Review
Pros
We appreciate how Relatient seamlessly integrates with our system, eliminating manual tasks and saving time.
Cons
Despite occasional glitches, the software generally performs well.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Patti
Medical Practice, 51-100 employees
Less than a year
Jun 01, 2019
Great software
Great software
Pros
Relatient is fantastic software that integrates smoothly with our EMR, simplifying tasks for our staff.
Cons
There's nothing about this software that I find disagreeable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cheryl
Marketing and Advertising, 11-50 employees
More than a year
Jun 01, 2019
Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!
Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!
Pros
We love everything about Relatient, from its ease of use to its patient-friendly features and comprehensive reporting capabilities.
Cons
Every query I've had has been promptly and professionally addressed by customer support, leading to a seamless experience with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rene
Medical Practice, 51-100 employees
Less than a year
Jun 01, 2019
Good software program and our patients like it
Good software program and our patients like it
Pros
Setting up new patients is quick and easy with Relatient, saving us valuable time in patient communication.
Cons
It would be helpful if a notification popped up when duplicate accounts are about to be created, reducing confusion for both patients and providers. Additionally, clearer instructions for setting up accounts would enhance user experience.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jill
Hospital & Health Care, 1-10 employees
Less than a year
Jun 01, 2019
Good product
Good product
Pros
Relatient has the potential to revolutionize medical practice operations by streamlining patient reminders and communication.
Cons
My only concern pertains to the "cancel" or "reschedule" option on SMS and email reminders, which doesn't sync with the Allscripts schedule. Rectifying this would earn the software a stellar rating.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Karen
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Multi-Specialty Office
Multi-Specialty Office
Pros
We are thoroughly satisfied with Relatient and the services it provides to our practice.
Cons
We're thoroughly satisfied with every aspect of Relatient; there are no drawbacks to mention.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Valued business partner
Valued business partner
Pros
Relatient's service offerings have been invaluable to our business, with positive feedback from both patients and staff. The interface with our EMR is seamless, and the support staff is highly responsive.
Cons
We genuinely have no complaints about any of Relatient's service offerings; their proactive approach ensures they meet our needs even before we realize them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tina
Medical Practice, 11-50 employees
More than a year
Jun 01, 2019
Pleased with all of their products
Pleased with all of their products
Pros
The eRegistration platform simplifies paperwork for patients and enhances our efficiency.
Cons
The limited customization options for recall messages pose a challenge for our patient engagement efforts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dana
Medical Practice, 500+ employees
Less than a year
Jun 01, 2019
Product tools
Product tools
Pros
The software's ability to facilitate mass communications, such as total cancellation or rescheduling of appointments, is immensely helpful to our office.
Cons
Patients occasionally complain about receiving excessive reminders. We reassure them that confirming the initial contact will halt further notifications until the final reminder before their appointment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Medical Practice, 11-50 employees
Less than a year
Jun 01, 2019
Relatient made a big impact on our no-show rates!
Relatient made a big impact on our no-show rates!
Pros
Relatient has significantly reduced our no-show rates, resulting in improved access to care and increased revenue with a notable return on investment.
Cons
While Relatient may be pricier than other products, the positive returns justify the investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Health, Wellness and Fitness, 500+ employees
More than a year
Jun 01, 2019