Relatient Software

Relatient Software

24 Reviews

Optimize your medical facility's appointment scheduling and patient communication with Relatient software. This web-based tool offers features like online registration, customizable branding, and targeted promotions. Decrease no-show rates with automated appointment reminders and streamline scheduling with rules-based self-scheduling. Schedule a demo today to see how Relatient can streamline your practice. 

Relatient Software Specifications

Appointment Management/Scheduling

e-Prescription

Lab Integrations

Patient Portal

View All Specifications

What is Relatient Software?

Overview

Relatient is a web-based tool created to assist medical facilities in scheduling appointments and streamlining phone, text, and email communication with patients. Online registration, data collecting, customizable branding, survey data collection, and targeted promotions are some of the key features. Your staff members can schedule appointments, notify patients of missed appointments, and note the acknowledgment or cancellation of patients using the HIPAA-compliant application. 

Relatient Pricing  

The Relatient Pricing is not provided by the vendor. In order to see what it will cost you contact customer service. 

Software Demo  

The Relatient Watch Demo is available on the website. It can be scheduled by filling in the form that requests basic details about your firm's size.

Reviews  

The Relatient reviews show that it is a proactive platform that can be used to manage a client-centered organization. Moreover, it is also rated high among users because it automates the scheduling process and lets practitioners focus on treatment.  

Our Thoughts

To conclude, the Relatient healthcare system lets you keep up with your patients, make appointments, and ensure that your schedule is streamlined. It is able to resolve administrative tasks by automating communication. In fact, it also gives your patients the option to schedule and reschedule through the application.

Relatient Software Features

Relatient’s Appointment Reminder system decreases the no-show rate by integrating tools for best practices. Your practice management system receives appointment confirmations straight from the system through bidirectional integration. Moreover, it sends automated messages based on the recipient's location, their doctor, the kind of appointment, or the number of appointments they have. The system also automatically contacts patients to schedule the next appointment in case they have forgotten to book. Moreover, even no-shows can be rescheduled on time with the automated system.

In order to streamline contact center assistance, centralized scheduling, and rules-based patient self-scheduling, Relatient software helps you keep up with complicated scheduling rules. DASH's integrated capability to quickly locate all qualified providers and locations in a single view, obviating the need for numerous screens, which will save time for your schedulers. You can create a consistent online experience for patients visiting your website to book their own appointments.  You can customize your brand logo and colors so you can white-label your self-scheduling interface.

With two-way conversation, Messenger continues where world-class automation ends. You will receive a notification when a patient replies to a machine-generated message requesting a dialogue. In response to an appointment reminder, a patient can ask for directions or report that they are running late. You can also reach out to patients for 1-on-1 conversations. When a patient responds, the staff is notified through the patient chat window and email. If you are unable to respond due to any reason, your staff can take over.

Pros and Cons of Relatient Software

Pros

  • Improves patient engagement through automated appointment reminders and intelligent scheduling
  • Delivers better access and support with real-time chat options
  • Mobile accessibility enhances access to healthcare
  • Personalized messaging campaigns enhance patient experience
  • Simplifies the patient intake process with digital registration

Cons

  • Customization complexity for a few advanced features
  • Some online forms could be improved
  • Customer support response times may vary

Relatient Software Reviews

Overall Rating

4.4

24 Reviews

Rating Distribution

5

star

15

4

star

6

3

star

2

2

star

0

1

star

1

Dec 01, 2023

Used to be amazing

Val

Health, Wellness and Fitness

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

Pros

While the support used to be exceptional, recent experiences have left much to be desired.

Cons

No longer needing to call for support is a relief, but the recent shift to tech support based in India has led to frustrating experiences in resolving issues.

Jun 01, 2023

Relatient Review

Lisa

Hospital & Health Care

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Pros

The functionality and diverse patient engagement options are notable strengths.

Cons

The program's customer support and cost are noteworthy factors.

Mar 01, 2023

Horrible Customer Service

Wendy

Hospital & Health Care

Ease of use

2

Value for money

2

Customer Support

2

Functionality

7

Pros

Although the reporting features are commendable, their utility diminishes if the service itself is unreliable.

Cons

In my 30 years of professional experience, I've never encountered such atrocious customer service from any company.

Apr 01, 2022

Switched to TelezecareMD !!!

Piyush

Hospital & Health Care

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Pros

Initially, Relatient offered comprehensive solutions that seamlessly integrated with our existing systems.

Cons

Improvement opportunities lie in lowering the prices.

Jul 01, 2021

Lots of functionality

Bridget

Medical Practice

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

Pros

Relatient serves multiple purposes for us, including patient appointment reminders, rescheduling, health campaigns, bill pay, and electronic registration.

Cons

Occasionally, conveying issues to support becomes challenging.

Jun 01, 2019

Fantastic Product

Therrissa

Medical Practice

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

Pros

The software's ease of use and clear reporting interface are standout features.

Cons

While the software itself is satisfactory, obtaining prompt responses from customer service for issue resolution can be troublesome.

Jun 01, 2019

Easy to read

carol

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The reports are straightforward, and we appreciate the proactive patient contact before appointments.

Cons

It would be beneficial if RECALLS were also contacted.

Jun 01, 2019

Painless patient engagement

Jonathan

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Relatient's flexibility in adapting to customer needs sets them apart from other vendors in the patient engagement space.

Cons

Regretfully, we didn't adopt Relatient earlier; it could have spared our organization numerous headaches.

Jun 01, 2019

Excellent Reminder system

Triana

Health, Wellness and Fitness

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Both our patients and office staff have praised Relatient's tiered reminder system and user-friendly reporting tools.

Cons

Some pages fail to load completely when utilizing quick link icons, but they load properly when accessed through the header links.

Jun 01, 2019

Love Demand Messaging

Sheila

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The Demand Messaging feature and its ease of setup were compelling factors in our decision to use this product.

Cons

Initially, understanding the Opt Out feature was perplexing, particularly regarding cell phone versus home phone preferences. Nevertheless, support was helpful in clarifying.

Frequently Asked Questions

The typical users of Relatient software include hospitals, health systems, specialty practices, and federally qualified health centers (FQHC).

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