Relatient

This feature facilitates secure and convenient payment options, reducing paper statements and accelerating cash flow. Automated balance notifications via SMS, email, and patient-initiated payment plans ensure compliance with financial standards. Insurance eligibility is verified upfront during intake to reduce claim denials and billing delays, while personalized pre-visit cost estimates are shared digitally, so patients know their financial responsibility before arrival.

The eRegistration feature allows you to configure digital registration forms to integrate with your PM or EHR system. It meets all security and HIPAA compliance standards while seamlessly connecting documentation to patient records. Patients can complete clinical history forms and sign consent documents electronically from their phone, with an optional in-office kiosk available for check-in without tying up front-desk staff.

Appointment reminders improve attendance and revenue. They can be configurable and delivered through SMS/text, email, and voice messages. You can tailor messages based on patient preferences and include essential appointment details, registration, and payment links. Patient recalls are also triggered automatically to prompt patients to reschedule missed appointments or book follow-ups, supporting continuity of care.

The platform provides real-time insights into payment status, registration completion, and scheduling performance through built-in dashboard monitoring and analytics. These tools support data-driven decisions across the revenue cycle and patient access workflows, with dashboards available across both the Financial Clearance and Digital Registration modules.

This is Relatient's agentic AI solution for healthcare call centers, designed to answer inbound patient calls and handle scheduling autonomously without staff involvement. Using the same rules-based engine as Dash Schedule, it books, reschedules, confirms, and cancels appointments while applying provider-specific logic at every step. Patients can also opt to receive a secure text link to self-schedule digitally during the same call.

Dash Chat reduces call volumes and administrative workload through two-way patient communication. Staff can send and receive messages, protecting sensitive data while managing patient inquiries efficiently. AI-powered virtual agents handle routine patient inquiries 24/7, including appointment scheduling, rescheduling, and common questions, so there's minimal need for staff intervention.