Overview
Relatient enhances medical facility operations by improving appointment scheduling and patient communication. The software offers online registration, customizable branding, and targeted promotions to reduce staff training time. Although their customer support needs significant improvement, the platform reduces missed appointments through automated reminders and simplifies scheduling with rule-based self-scheduling.
Overall Rating
Based on 24 users reviews
4.4
Rating Distribution
Positive
88%
Neutral
8%
Negative
4%
Starting Price
Custom
Relatient Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is Relatient?
Relatient is a web-based tool created to assist medical facilities in scheduling appointments and streamlining phone, text, and email communication with patients. Some key features include online registration, data collection, customizable branding, survey data collection, and tools for effective reputation management. The HIPAA-compliant application allows you to notify patients of missed appointments and note the acknowledgment or cancellation of patients.
Relatient software enhances patient communication and engagement, significantly improving healthcare access through patient outreach, surveys, and targeted health campaigns.
What Is Relatient Best For?
The software stands out for its robust capability to automate appointment reminders. This feature decreases no-show rates and enhances patient engagement by keeping them informed and prepared regarding their appointments. By informing patients about upcoming appointments via text, email, or voice messages, Relatient ensures better schedule adherence and enhances overall clinic productivity.
Relatient Pricing
Relatient Integrations
The software integrates with multiple third-party applications, including:
How Does Relatient Work?
Here's how you can get started with the software:
- Log into the Relatient software using the secure provided credentials
- Upon logging in, view a comprehensive dashboard displaying appointment schedules and patient communications
- Navigate to the scheduling section to manage appointments and availability
- Access patient profiles to update details and preferences
- Configure automated reminders by selecting communication preferences (text, email, voice)
- Tailor reminder messages with personalized content and branding
- Reminders are automatically sent based on scheduled times to ensure patients are informed about upcoming appointments
- Monitor reminder effectiveness and adjust settings as needed to optimize patient engagement and reduce no-show rates
Who Is Relatient For?
The software is used by healthcare organizations of all sizes, including:
- Federally Qualified Health Centers (FQHC)
- Hospitals and health systems
- Specialty groups and practices
Is Relatient Right For You?
Whether you aim to optimize scheduling processes or strengthen patient engagement, Relatient provides robust tools tailored to support your practice's operational success. It is a compelling choice for your practice, especially recognized with the 2024 KLAS Patient Self-Scheduling Award.
With automated reminders, customizable patient communication options, and seamless integration with existing systems, Relatient significantly reduces no-shows and improves patient satisfaction. Moreover, the software collects insurance and ID information upfront, which helps reduce wait times, ensures accuracy, and enhances the overall patient experience.
Still unsure whether Relatient is the best fit for your practice? Call us at (661) 384-7070, and our team will help you decide based on your requirements.
Relatient Features
The MDPay feature facilitates secure and convenient payment options, reducing paper statements and accelerating cash flow. Automated balance notifications via SMS, email, and patient-initiated payment plans ensure compliance with financial standards.
Collecting patient information and consent digitally streamlines administrative tasks. The eRegistration feature allows you to configure digital registration forms to integrate with your PM or EHR system. It meets all security and HIPAA compliance standards while seamlessly connecting documentation to patient records.
Appointment reminders improve attendance and revenue. They can be configurable and delivered through SMS/text, email, and voice messages. You can tailor messages based on patient preferences and include essential appointment details, registration, and payment links.
Relatient provides comprehensive insights into office transactions, payment methods, patient scheduling data, account balances, and payment plans through an integrated bidirectional dashboard.
The secure messaging feature of Relatient allows you to reduce call volumes and administrative workload with HIPAA-compliant, two-way patient texting. You can send and receive SMS messages, protecting sensitive data while efficiently managing patient communication needs.
