Sevocity Reviews

“Reliable EHR solution

Pros

The Sevocity EHR system helps us access menus and customize information according to our practice. The best tech company out there.

Cons

There are a few features on this software that are not customizable.

“clinic can customize to specific needs

Pros

Our clinic can customize the EMR to fit our specific needs by adding what we require and cutting out the clutter. Also their team has been amazing in assisting us with the setup and launch.

Cons

As an administrator I'd prefer to be able to rearrange items directly within the templates when I'm editing them myself though it's only a minor hassle.

“cost-effective and instantly accessible for a decade

Pros

We relied on Sevocity for over a decade. It is cost-effective and incredibly easy for everyone to use. I also love how we have eliminated physical charts and filing so now all the information is instantly accessible. Plus having reports and labs scanned directly into digital charts is the best as it simplifies the workflow immensely for both the front desk and the nurses. Communicating with doctors, sending messages and getting replies within minutes is also an amazing feature.

Cons

Our team is very happy with the system overall. The one feature I wish was easier to manage is customizing the letterhead that prints on patient correspondence. It was excellent in setting this up for us initially. However after some doctor changes we needed updates and were told they only assist with the first setup. This has been challenging since none of us know how to adjust the letterhead ourselves so now our letters go out without our official header.

“great for charting and internal hub

Pros

The software is great. We use it for electronic charting, the patient portal and their excellent customer support. Beyond patient care, Sevocity also acts as a central hub for all sorts of our offices internal document storage. We have been using the platform for nearly ten years now.

Cons

Once a document is uploaded into it I would really like the ability to rotate it if it's oriented incorrectly.

“Outstanding customer support

Pros

You can connect with your peers and send them messages through the app. It also has a wonderful help desk service and we feel cared for all the times.

Cons

It is not as user-friendly as the previous system we worked on.

“Simple and easy for daily tasks

Pros

Moving through the clinics daily tasks is really simple and easy to follow.

Cons

There are not sufficient reporting tools to meet our compliance needs properly.

“great tools for medications and faxing

Pros

The tools for medications, the built-in medical codes and having faxing right in the system are all great.

Cons

Connecting it with telehealth devices for automatic vital sign uploads is not as easy as I expected it to be.

“User friendly templates are easy

Pros

Sevocity templates are very user friendly and easy to work with!

Cons

We cannot zoom in to enlarge the screens or increase the text size.

“easy to use, dependable and secure

Pros

My favorite thing about this program is how easy it is for anyone to use. I also really value that it's consistently dependable. On top of that the strong security gives me great peace of mind.

Cons

The support and customer service side is what I like the least. I often have to call multiple times before someone picks up. Once I do get through, the help is fast and the staff knows what they are doing.

“it really meets my needs

Pros

Overall the way everything works in the software really meets my needs.

Cons

At the moment I do not have any issues with the software itself.

“Pretty logical and easy to learn

Pros

From my experience it is pretty logical and not too difficult to get the hang of.

Cons

Initially the font size is too small. Plus learning how to make those adjustments within the system takes a little time.

“even better than i hoped

Pros

Up to now this software has been even better than I hoped. Like we have not found any sneaky extra charges or unexpected issues just useful extra features that add to its value!

Cons

I have not run into anything about this product that bothers me!

“great and hassle-free personalization

Pros

It is great that personalizing and creating my own templates can be done without any hassle.

Cons

There are not any quick-text shortcuts and let me tell you that the system does not auto-fill the patient's name for you.

“easy for administrators, reliable support

Pros

In my role as administrator I can easily help the clinical team by unlocking charts, resetting passwords and adding new users without trouble. The support team is also incredibly reliable, always ready to assist and resolve any problems we encounter quickly.

Cons

I genuinely cannot think of any drawbacks to this product.

“easy to use with flexible adjustments

Pros

Sevocity is easy for our team to use and we have the flexibility to adjust it to our preferences.

Cons

A few of the custom features we have set up are not working as well as we'd hoped.

“Wonderfully simple template creation

Pros

Creating and editing templates is wonderfully simple. Setting up shortcuts for our most-used items is another feature I really like.

Cons

Getting a provider fully set up with prescriptive authority in it takes far too long as there are just too many steps. As I really wish once their account was activated, that would be the end of it.

“simple and smoothly connects with labs

Pros

It is user friendly, works well and makes sense. Also we can create a full note by picking the exact sections we need and it connects smoothly with labs, importing results right into the patient file.

Cons

The system only lets one person work in a chart at a time which creates delays for both patients and our team. Everyone has to wait their turn to complete their part, like notes or prescriptions.

“Very user friendly for new team

Pros

The best part is how user friendly it is. And our new team members get up to speed with it very quickly.

Cons

It is frustrating that more than one person cannot be in a patients chart simultaneously.

“Simple to operate and easy integration

Pros

It is simple to operate and integrating it with our states immunization registry and our own management software was surprisingly smooth.

Cons

Incorporating new templates and charting when we expanded into Mental Health services was tough but the support team was incredibly patient and helpful throughout the process.

“excellent tools and fantastic help section

Pros

The Tools and Admin sections are full of useful features and are very simple to use. If you ever get stuck, Sevocity's Help Section has a Customer News area where you can request assistance or join training webinars. Plus training our own staff on it is just as easy.

Cons

Most of the software and its various features are excellent but we constantly have issues with the PPDX interface. This might be related to the hospital we work with but there have been long stretches with no incoming messages and resolution takes forever. We have practically stopped relying on it even though we really need it for hospital notes and pathology reports.