Sevocity Reviews

“extremely user friendly with fantastic support

Pros

It is extremely user friendly, easy to navigate and their support team is fantastic. I mean they get back to us quickly when in need.

Cons

Sometimes when an encounter freezes all the information the provider entered is lost and they have to start their documentation over from scratch.

“easy to learn and well-organized

Pros

All in all, the system is easy to both learn and use daily. Plus the layout with its clear tabs is practical and well-organized.

Cons

It is a one-way system so we cannot send orders directly from Sevocity to outside labs. Also I wish the patient encounter was on a single, simple window instead of spread across multiple tabs, including having medication orders right there instead of jumping into Rcopia.

“Awesome direct bridge with billing software

Pros

We have set up a direct electronic bridge that connects our Sevocity EHR with the software we use for billing which is awesome.

Cons

For the specific ways we use the tool we honestly do not have any issue to report.

“offer tailored experience for every doctor

Pros

One thing we really like is that we tailor the experience for every doctor and build as many custom templates as we want, without having to wait for a special team to implement changes for us.

Cons

The one issue is that the system limits us to having just one encounter open for a patient at any given time.

“fast one-click actions but has integration issues

Pros

It offers the same core features or sometimes even quicker one-click actions, compared to other EHR systems I have seen.

Cons

Since the EHR and the Practice Management system are two separate products and not built as one integrated platform sometimes an encounter or charge does not transfer over to billing. Also a lot of doctors have a major complaint: they really wish they could use it on a small or portable iPad instead of being stuck on a Windows or Mac laptop. The Microsoft Surface option does not offer the same easy, user friendly experience as EHR software designed specifically for iPad users.

“Incredibly user friendly with plenty of guides

Pros

Sevocity platform is incredibly user friendly. There are also plenty of helpful guides and tutorial videos available.

Cons

Our insurance information did not transfer over so we had to manually add everything back in.

“Simple to use with 24/7 support

Pros

It is simple to pick up and start using and I must say having customer service available around the clock is a major benefit.

Cons

Right now there is absolutely nothing I dislike about it.

“A solid and reliable tool

Pros

Sevocity software is a solid tool. It performs just the way it should and I have not run into any problems with it.

Cons

There are not any. I don't have any problems with this product.

“Adaptable and user friendly since 2009

Pros

My experience with Sevocity goes all the way back to 2009. I value its adaptability and I am also grateful for how user-friendly it is. The company itself is very responsive, always paying close attention to how they can make the system better.

Cons

Our only wish is that the connection between Sevocity and DrFirst functioned better. To be clear, this is not softwares fault as it's a DrFirst issue. But it would organize refills if, when a request comes in, the provider could immediately see the patient's last visit details. As for now, you have to exit DrFirst, open Sevocity to check the chart and notes and then go back. It is more time-consuming than necessary but it would not make me hesitate to choose Sevocity again.

“Simple to use and train new people

Pros

The product itself is simple to use and training new people is equally simple. Our new hires tend to learn it fast which is a huge advantage for our hectic office. All things considered, we are satisfied with the software as it does what we need it to do.

Cons

We ran into some problems getting it to work with our other software like Kareo. But they are collaborating now to resolve a two-month issue where new patient data is not transferring. Also our provider is not fond of the procedure notes in this system so we use a different EMR for that as well.

“customizable exam section and excellent support

Pros

Being able to tweak the exam section in countless ways is a standout feature. That simple, expandable layout is something I have not come across elsewhere. I also really like how easily you can customize the exam menus. Plus having the EHR and front-office tools in one place is perfect and their support is excellent. Almost instant every time I have needed it. It is the best tech support I have ever dealt with.

Cons

Every once in a while I find a setting or feature I cannot modify though that does not happen often.

“great private messaging for colleagues

Pros

The good thing is that we can send a private message to a colleague that does not become part of the patient's permanent record.

Cons

Well the interface itself is not the most user friendly but the help desk is absolutely great as they are amazing at answering any question we have.

“User-friendly system

Pros

The software is very easy to use and has made my life much easier ever since we started using it.

Cons

The only thing I wish this software had was practice management software by the same provider so I could have my life set!

“easy to operate with amazing support

Pros

It is way too easy to operate. And whenever we need help the support team is amazing. They actually listen to our suggestions for the product and sometimes even put them into action.

Cons

Duplicating charts is not a simple process. Also the built-in medication program feels clunky and that particular company does not seem to welcome user feedback.

“User friendly design and prompt support

Pros

What stands out is Sevocity's user friendly design and on the rare occasion when a problem came up, the support team fixed it promptly for us.

Cons

I honestly cannot recall any downsides to the software. Our entire office only has good things to say.

“Simple, clear and fast to learn

Pros

Just clicking to open patient files is so simple so picking up the programs basics is easy because the design is so clear. You learn it fast. It is also convenient to jump back to charts we were just in since they stay available right from the main schedule screen.

Cons

Customizing small details is tricky and some things cannot be changed at all. Plus the program sometimes freezes making it hard to exit charts occasionally requiring a full restart. And generating specific reports especially for billing is not as easy as in other systems I have used. Even the overall look is not very modern or pleasing.

“I highly recommend it!

Pros

Exploring the system is very simple and easy. They have templates that are developed to work with specialty-specific practices. I recommend Sevocity to everyone who is looking for a system that obtains compliance with CMS.

Cons

Sevocity is quite pricey and probably this might be the only reason for providers looking for different options.

“Easy and efficient

Pros

The support is great, they are always quick in their response. It is easy to use. It keeps OCD-10 codes current. With the help of this system, we have improved a lot in providing healthcare and patient care.

Cons

The lack of fax/EHR integration. Also, it does not allow to add lab results in the body of the encounter note.

“Its really good

Pros

Secovity can easily be personalized to meet the exceptional necessities of any practice type. It is very easy to understand, which makes it, to a lesser extent, an overwhelming task to prepare new employees. It is simple and easy to explore through. It is effective at inward correspondence among providers and staff.

Cons

The software updates. I know that they are important, but they don’t really run smoothly, it takes time to smoothen out.