softwareSonoSoft EMR Software Reviews
17 Reviews
Overall Rating
3.6
17 Reviews
Rating Distribution
5
(5)
4
(5)
3
(4)
2
(2)
1
(1)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Overall Rating
3.6
17 Reviews
Rating Distribution
5
(5)
4
(5)
3
(4)
2
(2)
1
(1)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Filters
Specialty
Provider Size
Time Used
It works okay
It works okay
Pros
Its very good software with a user-friendly format. The features are updated and work perfectly fine now. The customer support is not bad either.
Cons
I wouldve liked it if the software was a bit intuitive and some features were automated rather than manual. Also, the system is overall very slow compared to others in the market.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Doris
Louisiana ENT Specialists, 10-49 employees
May 25, 2022
Not the greatest
Not the greatest
Pros
The layout is simple and the navigation is pretty straightforward to get around.
Cons
The customer support is very terrible, they always answer super late and usually just to get rid of the client.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Cameron
MediCare Plus, 10-49 employees
May 12, 2022
Not satisfied with the service.
Not satisfied with the service.
Pros
Managing records has become easier than ever. The patients information is easy to navigate through.
Cons
The SonoSoft EMR Software customer service is the absolute worst! they rarely respond and hardly get the issue fixed. Very disappointing!
Ease of use
2
Value for money
4
Customer Support
3
Functionality
3
Zack
North Star Surgical Associates, 2-9 employees
May 05, 2022
A literal Game Changer!
A literal Game Changer!
Pros
Really has made much of our work easier, like taking notes, updating them and setting appointments, on top of that the format is super easy to operate,
Cons
Not Applicable.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mitchelle
North Dakota Physiotherpy, 10-49 employees
Apr 05, 2021
A good option for small clinics
A good option for small clinics
Pros
It has customization options that make it easy for smaller clinics to change the charts and billing information to make it easier for themselves.
Cons
It does not have more templates for the reports.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Nora
Dayton Medical Center, 2-9 employees
Mar 26, 2021
It is fine
It is fine
Pros
The patient portal and telemedicine feature is great.
Cons
The report writing has no formatting options so you cannot differentiate between doctors.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Rianna
Kay Health and Wellness, 2-9 employees
Mar 24, 2021
Growing pain
Growing pain
Pros
It started off well and you could attach files and add notes from any computer.
Cons
The new templates are not easy to customize and takes a long time to get the information to load once you click save.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Jed
Louisiana ENT Specialists, 10-49 employees
Mar 22, 2021
Does the job well
Does the job well
Pros
We are able to file all patient charts, post notes and attach lab results to the electronic record. It has made the administrative processes so much easier.
Cons
We require information from multiple insurance providers and it is difficult to manage on this software
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Avery
Orthopedics Alliance, 10-49 employees
Mar 19, 2021
EHR lands right on the money
EHR lands right on the money
Pros
Sonosoft has their clients best interests at heart and they have created a solution that helps empower our employees and provide the best service to patients.
Cons
There are no customization options for the dashboard display and we hope they fix it soon.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bill
Durant Health Alliance, 50-99 employees
Mar 17, 2021
Very helpful for our small clinic
Very helpful for our small clinic
Pros
We have limited staff and this software has cut down our administrative tasks in half. We no longer have to manually input information or send files.
Cons
A customization option for automatically filling certain fields would make it even better.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Barb
St. Michael Health Clinic, 2-9 employees
Mar 13, 2021
Unhappy with their service
Unhappy with their service
Pros
The software allows you to electronically handle the practice management tasks.
Cons
The customer service is terrible and they take a long time to respond to any ticket. Their answers are often unsatisfactory.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Barbara
North Star Surgical Associates, 2-9 employees
Mar 13, 2021
A suitable EHR solution
A suitable EHR solution
Pros
Sonosoft has made it easier for us to save notes and write reports. There is no longer a need for dictation and we can use the customizable templates.
Cons
It is different and took a while to learn where everything is.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Zina
Apex Cardiology Center, 10-49 employees
Mar 13, 2021
Sonosoft Review
Sonosoft Review
Pros
The portal has a simplistic design and that makes it extremely usable. The interfaces are also wonderful and we have had no trouble with them.
Cons
You cannot directly add notes or write reports within the program and have to import text files.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Jenny
Dakota Physiotherapy, 2-9 employees
Mar 12, 2021
Easiest EMR program I have used
Easiest EMR program I have used
Pros
I have used many EMR software but this one is the easiest because of its simple design. The training took only a day and we were good to go.
Cons
There are some issues with the fax machine link and we have to send the command many times for it to go through.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Harold
Dorsey Orthopedics, 10-49 employees
Mar 07, 2021
Knowledgable software with short training period
Knowledgable software with short training period
Pros
The program is very intuitive and easy to use even for those who are not very tech-savvy. Our employees did not face any difficulties during training and quickly adapted to the change.
Cons
I cannot think of any cons but it is not perfect although it gets the job done.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Calvin
Mary Liza Cardiac Center, 10-49 employees
Mar 05, 2021
I really like this software
I really like this software
Pros
I love how this software is so intuitive and super user friendly.
Cons
This software could use some updates. Customer support is one area they really need to work on.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Calvin
Mary Liza Cardiac Center, - employees
Sep 03, 2020
Great but needs work
Great but needs work
Pros
SonoSoft has so much to offer to us. Its claim management features and reporting tools are the most useful features for us and has made our work 10 times easier and efficient.
Cons
Its data entry feature can be a little tricky plus the customer support is bad. I wish they were more active.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Varun
Senior marketing head, 2-10 employees employees
Aug 22, 2019
Filters
It works okay
It works okay
Pros
Its very good software with a user-friendly format. The features are updated and work perfectly fine now. The customer support is not bad either.
Cons
I wouldve liked it if the software was a bit intuitive and some features were automated rather than manual. Also, the system is overall very slow compared to others in the market.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Doris
Louisiana ENT Specialists, 10-49 employees
May 25, 2022
Not the greatest
Not the greatest
Pros
The layout is simple and the navigation is pretty straightforward to get around.
Cons
The customer support is very terrible, they always answer super late and usually just to get rid of the client.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Cameron
MediCare Plus, 10-49 employees
May 12, 2022
Not satisfied with the service.
Not satisfied with the service.
Pros
Managing records has become easier than ever. The patients information is easy to navigate through.
Cons
The SonoSoft EMR Software customer service is the absolute worst! they rarely respond and hardly get the issue fixed. Very disappointing!
Ease of use
2
Value for money
4
Customer Support
3
Functionality
3
Zack
North Star Surgical Associates, 2-9 employees
May 05, 2022
A literal Game Changer!
A literal Game Changer!
Pros
Really has made much of our work easier, like taking notes, updating them and setting appointments, on top of that the format is super easy to operate,
Cons
Not Applicable.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mitchelle
North Dakota Physiotherpy, 10-49 employees
Apr 05, 2021
A good option for small clinics
A good option for small clinics
Pros
It has customization options that make it easy for smaller clinics to change the charts and billing information to make it easier for themselves.
Cons
It does not have more templates for the reports.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Nora
Dayton Medical Center, 2-9 employees
Mar 26, 2021
It is fine
It is fine
Pros
The patient portal and telemedicine feature is great.
Cons
The report writing has no formatting options so you cannot differentiate between doctors.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Rianna
Kay Health and Wellness, 2-9 employees
Mar 24, 2021
Growing pain
Growing pain
Pros
It started off well and you could attach files and add notes from any computer.
Cons
The new templates are not easy to customize and takes a long time to get the information to load once you click save.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Jed
Louisiana ENT Specialists, 10-49 employees
Mar 22, 2021
Does the job well
Does the job well
Pros
We are able to file all patient charts, post notes and attach lab results to the electronic record. It has made the administrative processes so much easier.
Cons
We require information from multiple insurance providers and it is difficult to manage on this software
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Avery
Orthopedics Alliance, 10-49 employees
Mar 19, 2021
EHR lands right on the money
EHR lands right on the money
Pros
Sonosoft has their clients best interests at heart and they have created a solution that helps empower our employees and provide the best service to patients.
Cons
There are no customization options for the dashboard display and we hope they fix it soon.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bill
Durant Health Alliance, 50-99 employees
Mar 17, 2021
Very helpful for our small clinic
Very helpful for our small clinic
Pros
We have limited staff and this software has cut down our administrative tasks in half. We no longer have to manually input information or send files.
Cons
A customization option for automatically filling certain fields would make it even better.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Barb
St. Michael Health Clinic, 2-9 employees
Mar 13, 2021
Unhappy with their service
Unhappy with their service
Pros
The software allows you to electronically handle the practice management tasks.
Cons
The customer service is terrible and they take a long time to respond to any ticket. Their answers are often unsatisfactory.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Barbara
North Star Surgical Associates, 2-9 employees
Mar 13, 2021
A suitable EHR solution
A suitable EHR solution
Pros
Sonosoft has made it easier for us to save notes and write reports. There is no longer a need for dictation and we can use the customizable templates.
Cons
It is different and took a while to learn where everything is.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Zina
Apex Cardiology Center, 10-49 employees
Mar 13, 2021
Sonosoft Review
Sonosoft Review
Pros
The portal has a simplistic design and that makes it extremely usable. The interfaces are also wonderful and we have had no trouble with them.
Cons
You cannot directly add notes or write reports within the program and have to import text files.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Jenny
Dakota Physiotherapy, 2-9 employees
Mar 12, 2021
Easiest EMR program I have used
Easiest EMR program I have used
Pros
I have used many EMR software but this one is the easiest because of its simple design. The training took only a day and we were good to go.
Cons
There are some issues with the fax machine link and we have to send the command many times for it to go through.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Harold
Dorsey Orthopedics, 10-49 employees
Mar 07, 2021
Knowledgable software with short training period
Knowledgable software with short training period
Pros
The program is very intuitive and easy to use even for those who are not very tech-savvy. Our employees did not face any difficulties during training and quickly adapted to the change.
Cons
I cannot think of any cons but it is not perfect although it gets the job done.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Calvin
Mary Liza Cardiac Center, 10-49 employees
Mar 05, 2021
I really like this software
I really like this software
Pros
I love how this software is so intuitive and super user friendly.
Cons
This software could use some updates. Customer support is one area they really need to work on.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Calvin
Mary Liza Cardiac Center, - employees
Sep 03, 2020
Great but needs work
Great but needs work
Pros
SonoSoft has so much to offer to us. Its claim management features and reporting tools are the most useful features for us and has made our work 10 times easier and efficient.
Cons
Its data entry feature can be a little tricky plus the customer support is bad. I wish they were more active.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Varun
Senior marketing head, 2-10 employees employees
Aug 22, 2019