Louisiana ENT Specialists, 10-49 employees
“It works okay”
Pros
Its very good software with a user-friendly format. The features are updated and work perfectly fine now. The customer support is not bad either.
Cons
I wouldve liked it if the software was a bit intuitive and some features were automated rather than manual. Also, the system is overall very slow compared to others in the market.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
MediCare Plus, 10-49 employees
“Not the greatest”
Pros
The layout is simple and the navigation is pretty straightforward to get around.
Cons
The customer support is very terrible, they always answer super late and usually just to get rid of the client.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
North Star Surgical Associates, 2-9 employees
“Not satisfied with the service.”
Pros
Managing records has become easier than ever. The patients information is easy to navigate through.
Cons
The SonoSoft EMR Software customer service is the absolute worst! they rarely respond and hardly get the issue fixed. Very disappointing!
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
3
Functionality
3
North Dakota Physiotherpy, 10-49 employees
“A literal Game Changer!”
Pros
Really has made much of our work easier, like taking notes, updating them and setting appointments, on top of that the format is super easy to operate,
Cons
Not Applicable.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Dayton Medical Center, 2-9 employees
“A good option for small clinics”
Pros
It has customization options that make it easy for smaller clinics to change the charts and billing information to make it easier for themselves.
Cons
It does not have more templates for the reports.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Kay Health and Wellness, 2-9 employees
“It is fine”
Pros
The patient portal and telemedicine feature is great.
Cons
The report writing has no formatting options so you cannot differentiate between doctors.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Louisiana ENT Specialists, 10-49 employees
“Growing pain”
Pros
It started off well and you could attach files and add notes from any computer.
Cons
The new templates are not easy to customize and takes a long time to get the information to load once you click save.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Orthopedics Alliance, 10-49 employees
“Does the job well”
Pros
We are able to file all patient charts, post notes and attach lab results to the electronic record. It has made the administrative processes so much easier.
Cons
We require information from multiple insurance providers and it is difficult to manage on this software
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Durant Health Alliance, 50-99 employees
“EHR lands right on the money”
Pros
Sonosoft has their clients best interests at heart and they have created a solution that helps empower our employees and provide the best service to patients.
Cons
There are no customization options for the dashboard display and we hope they fix it soon.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
St. Michael Health Clinic, 2-9 employees
“Very helpful for our small clinic”
Pros
We have limited staff and this software has cut down our administrative tasks in half. We no longer have to manually input information or send files.
Cons
A customization option for automatically filling certain fields would make it even better.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
North Star Surgical Associates, 2-9 employees
“Unhappy with their service”
Pros
The software allows you to electronically handle the practice management tasks.
Cons
The customer service is terrible and they take a long time to respond to any ticket. Their answers are often unsatisfactory.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Apex Cardiology Center, 10-49 employees
“A suitable EHR solution”
Pros
Sonosoft has made it easier for us to save notes and write reports. There is no longer a need for dictation and we can use the customizable templates.
Cons
It is different and took a while to learn where everything is.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Dakota Physiotherapy, 2-9 employees
“Sonosoft Review”
Pros
The portal has a simplistic design and that makes it extremely usable. The interfaces are also wonderful and we have had no trouble with them.
Cons
You cannot directly add notes or write reports within the program and have to import text files.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Dorsey Orthopedics, 10-49 employees
“Easiest EMR program I have used”
Pros
I have used many EMR software but this one is the easiest because of its simple design. The training took only a day and we were good to go.
Cons
There are some issues with the fax machine link and we have to send the command many times for it to go through.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mary Liza Cardiac Center, 10-49 employees
“Knowledgable software with short training period”
Pros
The program is very intuitive and easy to use even for those who are not very tech-savvy. Our employees did not face any difficulties during training and quickly adapted to the change.
Cons
I cannot think of any cons but it is not perfect although it gets the job done.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Mary Liza Cardiac Center, N/A employees
“I really like this software”
Pros
I love how this software is so intuitive and super user friendly.
Cons
This software could use some updates. Customer support is one area they really need to work on.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Senior marketing head, 1-10 employees
“Great but needs work”
Pros
SonoSoft has so much to offer to us. Its claim management features and reporting tools are the most useful features for us and has made our work 10 times easier and efficient.
Cons
Its data entry feature can be a little tricky plus the customer support is bad. I wish they were more active.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6