“pretty awkward interface”

Pros

It covers the functionality you'd expect and you can likely handle whatever you need while staying compliant. The interface can feel a bit complex at times though. Something as simple as editing a person's contact info from the SMS screen can take quite a few clicks.

Cons

The interface can be awkward at times and simple tasks often take more steps than they should. For example searching a number to check whether you've had previous conversations and then creating a call takes several clicks and you cannot just place a call to the number you already searched.

“pretty awkward interface”

Pros

It covers the functionality you'd expect and you can likely handle whatever you need while staying compliant. The interface can feel a bit complex at times though. Something as simple as editing a person's contact info from the SMS screen can take quite a few clicks.

Cons

The interface can be awkward at times and simple tasks often take more steps than they should. For example searching a number to check whether you've had previous conversations and then creating a call takes several clicks and you cannot just place a call to the number you already searched.

“Clean design, quick setup”

Pros

The interface is clean and getting everything set up and running was simple. It's also very easy to use.

Cons

Nothing to mention at the moment but I may have more feedback to share later on.

“Clean design, quick setup”

Pros

The interface is clean and getting everything set up and running was simple. It's also very easy to use.

Cons

Nothing to mention at the moment but I may have more feedback to share later on.

“Reliable HIPAA compliant messaging”

Pros

Overall it has been fantastic, reliable, dependable and, most importantly, fully HIPAA compliant.

Cons

One thing I don't care for is that the caller ID shows the business name instead of the actual caller's name. I'd also love to see an option for blocking spam calls.

“Reliable HIPAA compliant messaging”

Pros

Overall it has been fantastic, reliable, dependable and, most importantly, fully HIPAA compliant.

Cons

One thing I don't care for is that the caller ID shows the business name instead of the actual caller's name. I'd also love to see an option for blocking spam calls.

“Flexible messaging for therapy teams”

Pros

Spruce Health has been fantastic for practices where therapists need to message patients individually or connect with other providers one on one by phone. That kind of flexibility was a major reason we chose it. I also like being able to clearly assign the designated provider for each patient since it makes responsibility within the practice much more obvious.

Cons

The main app page shows every incoming message which can get overwhelming and a bit hard to sort through. It would be really useful if AI could help organize this better by detecting phrases like my bill, question about my account, question for my therapist, reschedule or cancel appointment and then automatically tagging the message for the correct department. A feature like that would cut down on the clutter on the main page and make messages much easier to manage.

“Flexible messaging for therapy teams”

Pros

Spruce Health has been fantastic for practices where therapists need to message patients individually or connect with other providers one on one by phone. That kind of flexibility was a major reason we chose it. I also like being able to clearly assign the designated provider for each patient since it makes responsibility within the practice much more obvious.

Cons

The main app page shows every incoming message which can get overwhelming and a bit hard to sort through. It would be really useful if AI could help organize this better by detecting phrases like my bill, question about my account, question for my therapist, reschedule or cancel appointment and then automatically tagging the message for the correct department. A feature like that would cut down on the clutter on the main page and make messages much easier to manage.

“Secure communication all in one”

Pros

Having everything in one secure app has been a huge plus. My patients can reach out from anywhere and use text, photos, secure messages, phone calls, video visits, assessments, form signing and more which makes communication really convenient without me having to worry about security.

Cons

I'd still like to see the ability to build my own custom visits to send to patients instead of being limited to the pre-made ones.

“Secure communication all in one”

Pros

Having everything in one secure app has been a huge plus. My patients can reach out from anywhere and use text, photos, secure messages, phone calls, video visits, assessments, form signing and more which makes communication really convenient without me having to worry about security.

Cons

I'd still like to see the ability to build my own custom visits to send to patients instead of being limited to the pre-made ones.

“all in one communication win”

Pros

Spruce is very user friendly and having calling, texting and faxing all together in one platform has been really convenient.

Cons

Nothing to complain about at the moment. Everything is working exactly as it should.

“all in one communication win”

Pros

Spruce is very user friendly and having calling, texting and faxing all together in one platform has been really convenient.

Cons

Nothing to complain about at the moment. Everything is working exactly as it should.

“Better teamwork and visibility”

Pros

Keeping my team organized and our workflows more efficient has been really easy with this software. I can clearly see everything that's happening at any given time and my patients have been very happy with it as well.

Cons

I haven't run into any major drawbacks overall. The only thing I'd still want is more flexibility in the Elation integration, along with a few additional features.

“Better teamwork and visibility”

Pros

Keeping my team organized and our workflows more efficient has been really easy with this software. I can clearly see everything that's happening at any given time and my patients have been very happy with it as well.

Cons

I haven't run into any major drawbacks overall. The only thing I'd still want is more flexibility in the Elation integration, along with a few additional features.

“Flexible messaging for growing teams”

Pros

One of the biggest advantages for my team has been how adaptable it is. As our practice expands and shifts, each team member can work from their own phone without it creating confusion. We're able to set up a phone tree and leave internal notes which makes communication between admin, clients and therapists pretty hassle free. Also it is reassuring to know clients can message us privately. Overall it has been a very versatile tool for our practice and whenever questions come up, customer service has been helpful.

Cons

The biggest downside has been the cost of the phone tree. As my practice continues to grow, I am not completely convinced that pricing at that level will be sustainable long term.

“Flexible messaging for growing teams”

Pros

One of the biggest advantages for my team has been how adaptable it is. As our practice expands and shifts, each team member can work from their own phone without it creating confusion. We're able to set up a phone tree and leave internal notes which makes communication between admin, clients and therapists pretty hassle free. Also it is reassuring to know clients can message us privately. Overall it has been a very versatile tool for our practice and whenever questions come up, customer service has been helpful.

Cons

The biggest downside has been the cost of the phone tree. As my practice continues to grow, I am not completely convinced that pricing at that level will be sustainable long term.

“Fantastic client communication”

Pros

Spruce has been amazing to use as I am able to reach clients right away whenever I need to.

Cons

Honestly I haven't run into any issues. It's been a really good tool and I have had a very positive experience using it.

“Fantastic client communication”

Pros

Spruce has been amazing to use as I am able to reach clients right away whenever I need to.

Cons

Honestly I haven't run into any issues. It's been a really good tool and I have had a very positive experience using it.

“Patient communication made simple”

Pros

Secure texting, phone calls, voicemail and team messaging are all centralized so it's much easier for us to stay organized and respond faster. Patients really value the option to text and that has helped with engagement, scheduling appointments and overall communication efficiency. The platform is user friendly, dependable and fits naturally into our day to day workflow.

Cons

I'd still like more advanced reporting, additional customization and stronger EHR integrations. Handling a higher volume of messages can feel a bit confusing at times but overall it continues to work well for our practice.

“Patient communication made simple”

Pros

Secure texting, phone calls, voicemail and team messaging are all centralized so it's much easier for us to stay organized and respond faster. Patients really value the option to text and that has helped with engagement, scheduling appointments and overall communication efficiency. The platform is user friendly, dependable and fits naturally into our day to day workflow.

Cons

I'd still like more advanced reporting, additional customization and stronger EHR integrations. Handling a higher volume of messages can feel a bit confusing at times but overall it continues to work well for our practice.