Spruce Health

The software provides secure messaging for healthcare teams, allowing users to send encrypted messages, share files, and audio notes while maintaining HIPAA and SOC 2 compliance. This ensures that patient communications remain private, easily trackable, and accessible within a centralized platform, supporting efficient care coordination.

The platform enables secure video calls for virtual patient visits. Healthcare providers can conduct telemedicine appointments, screen patients with clinical questionnaires, and maintain confidential video consultations. This functionality allows teams to deliver care remotely while documenting interactions accurately and ensuring continuity of treatment.

Spruce Health supports two-way SMS texting, enabling providers to communicate directly with patients via mobile devices. The software allows scheduled messages, automated alerts, and reminders, helping practices reduce missed appointments, improve patient engagement, and maintain secure communication without manual follow-ups.

The software includes a business phone system with voicemail transcription, call routing, and multiple lines. Teams can manage incoming calls efficiently, assign lines to providers, and document interactions automatically, enhancing patient communication and reducing administrative workload across the practice.

The platform allows automated replies for messages and calls, including out-of-office responses, scheduled messages, and urgent escalations. By automating routine communications, healthcare teams can maintain timely patient interactions, reduce response delays, and streamline administrative tasks while ensuring compliance and accuracy.

Spruce Health enables private internal notes within patient conversations, allowing team members to collaborate securely. Providers can document observations, coordinate tasks, and track follow-ups without exposing sensitive information to patients. This helps improve workflow transparency and enhance team-based care efficiency.