Spruce Health
Last Updated
Overview
Spruce Health enables healthcare teams to manage patient communications, telehealth, and messaging from a unified inbox. While its phone system features may be less flexible for complex call routing, it supports secure messaging and team collaboration. The platform is suitable for care teams managing patient interactions across multiple channels.
Overall Rating
Based on 10 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$24
per user per month
Spruce Health Specifications
- Appointment Management/Scheduling
- Patient Portal
- Mobile App
- Telemedicine
What Is Spruce Health?
Spruce Health is a HIPAA-compliant healthcare communication software designed for clinics, private practices, and care teams. The platform centralizes patient messaging, video visits, phone calls, e-faxes, and team collaboration in a unified interface. With features like workflow automation, clinical questionnaires, and digital payments, it helps healthcare providers manage communications efficiently, coordinate care securely, and handle patient interactions across multiple channels.
Spruce Health Pricing
The Spruce Health cost for its Basic plan starts at $24/user/month. This plan includes secure app-based messaging, 2-way SMS texting, secure team chat, and video telemedicine. An upgraded Communicator plan is available for $49/user/month, adding VoIP desk phones, API access, mobile payments, and bulk broadcast messaging.
In addition to the base subscription costs, organizations may encounter the following expenses:
- Implementation And Onboarding: $500–$5,000 for small practices; $5,000–$20,000 for larger clinics with complex workflows
- Data Migration And Patient Records Setup: $1,000–$10,000 depending on volume and system compatibility
- Training And Staff Support: $500–$5,000 for initial training and workflow familiarization
- API, EMR, And Billing Integrations: $2,000–$15,000 depending on integration complexity
Disclaimer: The pricing is subject to change.
Spruce Health Integrations
Who Is Spruce Health For?
Spruce Health is designed for clinics, private practices, and care teams across a wide range of healthcare specialties, including:
- Primary care
- Mental health
- Behavioral health
Is Spruce Health Right For You?
Spruce Health is well-suited for healthcare practices that require secure, HIPAA- and SOC 2-compliant communication, telemedicine, and efficient team collaboration. Its features are used at Hometown Health Center, Holly Spotts of Full Cup Wellness, and Carmen Mellone at Life Insight. The platform supports workflow automation, patient engagement tools, video visits, e-faxing, and team messaging, helping practices manage high call volumes and streamline daily operations.
Still doubtful if Spruce Health software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Spruce Health Features
Secure Messaging
The software provides secure messaging for healthcare teams, allowing users to send encrypted messages, share files, and audio notes while maintaining HIPAA and SOC 2 compliance. This ensures that patient communications remain private, easily trackable, and accessible within a centralized platform, supporting efficient care coordination.
Video Calling
The platform enables secure video calls for virtual patient visits. Healthcare providers can conduct telemedicine appointments, screen patients with clinical questionnaires, and maintain confidential video consultations. This functionality allows teams to deliver care remotely while documenting interactions accurately and ensuring continuity of treatment.
SMS Texting
Spruce Health supports two-way SMS texting, enabling providers to communicate directly with patients via mobile devices. The software allows scheduled messages, automated alerts, and reminders, helping practices reduce missed appointments, improve patient engagement, and maintain secure communication without manual follow-ups.
Business Phone
The software includes a business phone system with voicemail transcription, call routing, and multiple lines. Teams can manage incoming calls efficiently, assign lines to providers, and document interactions automatically, enhancing patient communication and reducing administrative workload across the practice.
Auto-Replies
The platform allows automated replies for messages and calls, including out-of-office responses, scheduled messages, and urgent escalations. By automating routine communications, healthcare teams can maintain timely patient interactions, reduce response delays, and streamline administrative tasks while ensuring compliance and accuracy.
Internal Notes
Spruce Health enables private internal notes within patient conversations, allowing team members to collaborate securely. Providers can document observations, coordinate tasks, and track follow-ups without exposing sensitive information to patients. This helps improve workflow transparency and enhance team-based care efficiency.
Pros And Cons of Spruce Health
Pros
Easy patient and doctor communication
Supports HIPAA-compliant messaging
Automated responses and reminders
Cons
Push notifications sometimes fail to appear promptly
Search within messages and files can be limited
Spruce Health Reviews
Total 10 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars30%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, 11-50 employees
“pretty awkward interface”
Pros
It covers the functionality you'd expect and you can likely handle whatever you need while staying compliant. The interface can feel a bit complex at times though. Something as simple as editing a person's contact info from the SMS screen can take quite a few clicks.
Cons
The interface can be awkward at times and simple tasks often take more steps than they should. For example searching a number to check whether you've had previous conversations and then creating a call takes several clicks and you cannot just place a call to the number you already searched.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Medical Practice, 11-50 employees
“Clean design, quick setup”
Pros
The interface is clean and getting everything set up and running was simple. It's also very easy to use.
Cons
Nothing to mention at the moment but I may have more feedback to share later on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
“Reliable HIPAA compliant messaging”
Pros
Overall it has been fantastic, reliable, dependable and, most importantly, fully HIPAA compliant.
Cons
One thing I don't care for is that the caller ID shows the business name instead of the actual caller's name. I'd also love to see an option for blocking spam calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Spruce Health support?
The software primarily supports the English language.
Does Spruce Health have a mobile app?
Yes, Spruce Health offers a mobile app for both Android and iOS users.
What types of Spruce Health price plans are available?
The software offers two Spruce Health price plans: Basic at $24/user/month and Communicator at $49/user/month. Contact us to request a detailed Spruce Health cost breakdown based on your organization's requirements.
Does Spruce Health offer an API?
Yes, Spruce Health offers an API.
What other apps does Spruce Health integrate with?
The software integrates with several EHR, practice management, and patient communication platforms.
What level of support does Spruce Health offer?
The platform provides support via blog, live chat, help center, and phone.
Who are the typical users of Spruce Health?
Spruce Health features are used by primary care clinics, mental health providers, specialty clinics, small to mid-sized practices, telemedicine providers, and wellness centers.