softwareStrongBox RCM & Patient Finance Software Reviews
13 Reviews
Overall Rating
4.8
13 Reviews
Rating Distribution
5
(11)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Overall Rating
4.8
13 Reviews
Rating Distribution
5
(11)
4
(2)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Works like a charm
Works like a charm
Pros
The billing and scheduling have been great at helping us become more efficient. The doctors love the voice recognition feature too.
Cons
The report does not open for anyone when someone is updating it.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Dora
Wally Medical Center, 10-49 employees
Apr 16, 2021
Robust EHR Solution
Robust EHR Solution
Pros
It has all the capabilities a small practice like ours needs. The billing feature makes it easy to process payments and manage insurance claims.
Cons
The price is a bit on the expensive side but everything is included in the package.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Allison
Montgomery Medical Clinic, 2-9 employees
Apr 13, 2021
Solid software
Solid software
Pros
Our small medical clinic was able to streamline scheduling and billing with Strongbox. We can focus more on patients needs with the software in place.
Cons
We have not faced any issues with the financial or data collection features.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Steve
MedQuick, 2-9 employees
Apr 09, 2021
Makes my life easier
Makes my life easier
Pros
The installation time was very minimal and all clinic employees are able to use it without any difficulty.
Cons
They could make the user screens more attractive with bigger font sizes.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Elizabeth
eFinity, 2-9 employees
Apr 07, 2021
Ease of use
Ease of use
Pros
It permits us to charge for no-show appointments. The computer program is exceptionally simple to memorize and is exceptionally intuitive
Cons
No noteworthy complaints.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Ben
EY, 2-9 employees
Mar 10, 2021
Review
Review
Pros
Easy to learn. Takes less time to install and all of us love using the software.
Cons
No significant complaint.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Vivian
Accounting, 2-9 employees
Mar 04, 2021
StrongBox Review
StrongBox Review
Pros
Really easy to learn and use. Takes very little time for installation and all of us love using it.
Cons
It could improve the way it has been designed. It can be made more attractive for the users.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Elizabeth
Accounting, 2-9 employees
Mar 01, 2021
Love it.
Love it.
Pros
We have a small practice and this software has made billing very easy for us.
Cons
None.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Steve
MedQuick, 2-10 employees employees
Sep 22, 2020
I really had a good experience.
I really had a good experience.
Pros
The amount of services offered is unparalleled!
Cons
I wish we had the option of being able to choose only the services we wanted.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Elizabeth
Regeneveda, 2-10 employees employees
Sep 03, 2020
Great Collection Solution
Great Collection Solution
Pros
We started using StrongBox 6 months ago and it has significantly improved our collection rate. The ability to store credit cards on file and create payment plans has reduced the number of bills we send out. The patient is emailed a receipt every time the payment plan installment goes through. No shows have been a problem for us in the past and having a credit card on file that patient knows is available to be charged if they miss an appointment makes it less likely that they will not show for an appointment. They also call ahead if they cant make an appointment because they know they will get charged.
Cons
It would be great if transactions auto posted in our practice management software. This is supposedly going to be available. Overall though it works great.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Rachael Johnson
Bright Smiles Dentistry, 2-9 employees
Mar 28, 2019
Improved Collections
Improved Collections
Pros
We really like StrongBox. We always had a collections problem because we were not taking payment at the point of service. StrongBox allows us to process credit card transactions and store the credit card in the system. No more sending out bills and chasing down outstanding balances. Any amount due can be charged to the card on file. A lot less of a hassle to get paid. We can also create payment plans. The automated features make sure there are no errors trying to remember to charge the next payment due. We are going to add the StrongBox payment gateway shortly to our website so patients can no pay through our website. They also said a mobile payment app is on the way. We are also starting to use the finance option which is far less expensive than Care Credit. This is a big improvement for our practice.
Cons
We would like to see them interface with more types of practice management platforms. Other than that we are pretty happy.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Ashley Thomas
Forever Smiles, 2-9 employees
Mar 26, 2019
Revenue Cycle Management and Finance Solution
Revenue Cycle Management and Finance Solution
Pros
We have been very pleased with StrongBox and have been using it in our office now for over a year. StrongBox allows us to store credit cards and financial information in a secure software solution so we can charge the patient for any amounts not reimbursed by insurance. We also use StrongBox to set up payment plans for patients. The software also offers patient financing and this is a great alternative Care Credit at a fraction of the cost. We also like that we are able to get loans approved for patients that Care Credit rejects. Overall this is a great solution for improving the profitability of our practice.
Cons
We really do not have anything to say negative about the Strongbox software. It does what it is supposed to do.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Robert Cooper
Robert Cooper DDS, 2-9 employees
Mar 20, 2019
Delivers efficency, profitability and patient alternatives
Delivers efficency, profitability and patient alternatives
Pros
StrongBox is a straightforward, PayPal like point of service revenue recognition platform. We migrated from old world credit card terminals to their cloud based solution and it delivered. We were able to offer installment plans for our patients in a PCI compliant manner. The reporting was a big asset to us as well to balance the books and return and refund amounts owed. The emailing of bills was another positive for us and our patients. The patient finance alternative with nearly 30 consumer lenders offered our patients finance alternatives. We also added the patient payment portal to our website and this helped our collection rates even more.
Cons
Graphics (graphs/bar charts) as a reporting tool would be a nice addition.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Sue
General Dentistry , 2-9 employees
Mar 20, 2019
Filters
Works like a charm
Works like a charm
Pros
The billing and scheduling have been great at helping us become more efficient. The doctors love the voice recognition feature too.
Cons
The report does not open for anyone when someone is updating it.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Dora
Wally Medical Center, 10-49 employees
Apr 16, 2021
Robust EHR Solution
Robust EHR Solution
Pros
It has all the capabilities a small practice like ours needs. The billing feature makes it easy to process payments and manage insurance claims.
Cons
The price is a bit on the expensive side but everything is included in the package.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Allison
Montgomery Medical Clinic, 2-9 employees
Apr 13, 2021
Solid software
Solid software
Pros
Our small medical clinic was able to streamline scheduling and billing with Strongbox. We can focus more on patients needs with the software in place.
Cons
We have not faced any issues with the financial or data collection features.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Steve
MedQuick, 2-9 employees
Apr 09, 2021
Makes my life easier
Makes my life easier
Pros
The installation time was very minimal and all clinic employees are able to use it without any difficulty.
Cons
They could make the user screens more attractive with bigger font sizes.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Elizabeth
eFinity, 2-9 employees
Apr 07, 2021
Ease of use
Ease of use
Pros
It permits us to charge for no-show appointments. The computer program is exceptionally simple to memorize and is exceptionally intuitive
Cons
No noteworthy complaints.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Ben
EY, 2-9 employees
Mar 10, 2021
Review
Review
Pros
Easy to learn. Takes less time to install and all of us love using the software.
Cons
No significant complaint.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Vivian
Accounting, 2-9 employees
Mar 04, 2021
StrongBox Review
StrongBox Review
Pros
Really easy to learn and use. Takes very little time for installation and all of us love using it.
Cons
It could improve the way it has been designed. It can be made more attractive for the users.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Elizabeth
Accounting, 2-9 employees
Mar 01, 2021
Love it.
Love it.
Pros
We have a small practice and this software has made billing very easy for us.
Cons
None.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Steve
MedQuick, 2-10 employees employees
Sep 22, 2020
I really had a good experience.
I really had a good experience.
Pros
The amount of services offered is unparalleled!
Cons
I wish we had the option of being able to choose only the services we wanted.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Elizabeth
Regeneveda, 2-10 employees employees
Sep 03, 2020
Great Collection Solution
Great Collection Solution
Pros
We started using StrongBox 6 months ago and it has significantly improved our collection rate. The ability to store credit cards on file and create payment plans has reduced the number of bills we send out. The patient is emailed a receipt every time the payment plan installment goes through. No shows have been a problem for us in the past and having a credit card on file that patient knows is available to be charged if they miss an appointment makes it less likely that they will not show for an appointment. They also call ahead if they cant make an appointment because they know they will get charged.
Cons
It would be great if transactions auto posted in our practice management software. This is supposedly going to be available. Overall though it works great.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Rachael Johnson
Bright Smiles Dentistry, 2-9 employees
Mar 28, 2019
Improved Collections
Improved Collections
Pros
We really like StrongBox. We always had a collections problem because we were not taking payment at the point of service. StrongBox allows us to process credit card transactions and store the credit card in the system. No more sending out bills and chasing down outstanding balances. Any amount due can be charged to the card on file. A lot less of a hassle to get paid. We can also create payment plans. The automated features make sure there are no errors trying to remember to charge the next payment due. We are going to add the StrongBox payment gateway shortly to our website so patients can no pay through our website. They also said a mobile payment app is on the way. We are also starting to use the finance option which is far less expensive than Care Credit. This is a big improvement for our practice.
Cons
We would like to see them interface with more types of practice management platforms. Other than that we are pretty happy.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Ashley Thomas
Forever Smiles, 2-9 employees
Mar 26, 2019
Revenue Cycle Management and Finance Solution
Revenue Cycle Management and Finance Solution
Pros
We have been very pleased with StrongBox and have been using it in our office now for over a year. StrongBox allows us to store credit cards and financial information in a secure software solution so we can charge the patient for any amounts not reimbursed by insurance. We also use StrongBox to set up payment plans for patients. The software also offers patient financing and this is a great alternative Care Credit at a fraction of the cost. We also like that we are able to get loans approved for patients that Care Credit rejects. Overall this is a great solution for improving the profitability of our practice.
Cons
We really do not have anything to say negative about the Strongbox software. It does what it is supposed to do.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Robert Cooper
Robert Cooper DDS, 2-9 employees
Mar 20, 2019
Delivers efficency, profitability and patient alternatives
Delivers efficency, profitability and patient alternatives
Pros
StrongBox is a straightforward, PayPal like point of service revenue recognition platform. We migrated from old world credit card terminals to their cloud based solution and it delivered. We were able to offer installment plans for our patients in a PCI compliant manner. The reporting was a big asset to us as well to balance the books and return and refund amounts owed. The emailing of bills was another positive for us and our patients. The patient finance alternative with nearly 30 consumer lenders offered our patients finance alternatives. We also added the patient payment portal to our website and this helped our collection rates even more.
Cons
Graphics (graphs/bar charts) as a reporting tool would be a nice addition.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Sue
General Dentistry , 2-9 employees
Mar 20, 2019