TeleVox Reviews

Pros

During the time we used it, TeleVox did a great job sending out appointment reminders. Unfortunately we wanted more from it and it wasn't able to provide the additional things we needed from the system.

Cons

Broadcasting wasn't available and we couldn't text back and forth with patients. We also couldn't use it to cancel appointments.

Pros

One of the most helpful features of the Televox platform is the live response tracker. It lets us instantly monitor response rates after a release so we can quickly make adjustments and keep things on track.

Cons

I would love to have more control over custom or individualized message requests but since most of our outbound messages to customers are broad, this is not an issue we encounter often.

Pros

I have much to say but I will keep it short and mention the most favourite part that is communicating with patients via text messages which is really effective.

Cons

The issue is that patients do not always use it properly and end up not showing up instead of canceling correctly.

Pros

Customer service has been pretty good in my experience.

Cons

Its corporate feel isn't appealing to me. LabCalls can be easy to use but sometimes getting an answer means talking to so many people that it becomes difficult.

Pros

What I like is how simple it is to use and that the call confirmations help reduce missed appointments.

Cons

Many people prefer texting and other services offer more customization and are easier to use. Text messaging works much better nowadays.

Pros

We can reach all our patients without bombarding them with email blasts.

Cons

Some people are slow to get back to us.