TeleVox
Last Updated
Overview
TeleVox is a patient relationship management platform that helps healthcare providers reduce no-shows, improve outreach, and simplify communication. While it lacks extensive customization for individual messages, its real-time response tracking and text-based reminders make it easy to engage patients efficiently.
TeleVox Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Patient Portal
- Billing And Invoicing
What Is TeleVox?
TeleVox is a patient relationship management platform that helps healthcare institutions and individual practitioners save time, improve process efficiency, and enhance patient engagement. The software supports every stage of the patient's journey, from discovery and pre-visit to visit and post-visit stages, making it a comprehensive solution for users. It achieves this by offering features such as omnichannel outreach, personalized messages, and self-service options.
TeleVox Pricing
TeleVox Integrations
The software supports integration with multiple EHRs and third-party applications, including:
Who Is TeleVox For?
TeleVox is ideal for various healthcare organizations, including:
- Hospitals
- Health systems
- Community health centers
Is TeleVox Right For You?
TeleVox software is the right solution for you if you need software to reduce missed appointments and streamline patient communication. It offers artificial intelligence (AI)-powered communication with real-time response tracking that helps busy teams manage outreach efficiently. It’s especially useful for hospitals, health systems, and community health centers that aim to automate routine tasks and improve patient engagement.
Still doubtful if TeleVox is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.
TeleVox Features
AI-Enhanced Communication
This feature assists organizations in streamlining their patient communication with the help of AI-powered virtual agents. It helps businesses save resources and assign human agents to solve only intricate and critical problems.
eCheck-in And eBilling
These features enable organizations to digitalize patient intake and payment processes. They help make these procedures more efficient and transparent, enhancing overall patient satisfaction and streamlining repetitive tasks.
No-Show Follow Up
It automatically follows patients who don’t show up for their appointments. By helping increase patient show-ups, it enhances a business's profits while ensuring patients receive full medical treatment.
AI-Powered Feedback Analysis
Analyzes patient surveys and feedback to identify recurring problems they face and the concerns they have. It helps organizations improve their processes over time and provides a better, more comfortable environment for their patients.
Pros And Cons of TeleVox
Pros
Offers a live response tracker for real-time feedback
It lets users effectively communicate with patients over text messages
Helps cut down no-shows by confirming calls
Cons
Limited customization capabilities for custom message requests
Patients might not be able to understand some of its features properly
TeleVox Reviews
Total 6 reviews
3.3
All reviews are from verified customers
Rating Distribution
5
Stars17%
4
Stars33%
3
Stars33%
2
Stars0%
1
Stars17%
Share your experience
Not Specified, 500+ employees
“No broadcasting available”
Pros
During the time we used it, TeleVox did a great job sending out appointment reminders. Unfortunately we wanted more from it and it wasn't able to provide the additional things we needed from the system.
Cons
Broadcasting wasn't available and we couldn't text back and forth with patients. We also couldn't use it to cancel appointments.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Enterprise, 500+ employees
Less than a year
“User-friendly tool”
Pros
One of the most helpful features of the Televox platform is the live response tracker. It lets us instantly monitor response rates after a release so we can quickly make adjustments and keep things on track.
Cons
I would love to have more control over custom or individualized message requests but since most of our outbound messages to customers are broad, this is not an issue we encounter often.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 11-50 employees
Less than 6 months
“Works fine”
Pros
I have much to say but I will keep it short and mention the most favourite part that is communicating with patients via text messages which is really effective.
Cons
The issue is that patients do not always use it properly and end up not showing up instead of canceling correctly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Frequently Asked Questions
What other apps does TeleVox integrate with?
It integrates with various applications, including athenaOne, Epic, and NextGen.
What types of pricing plans does TeleVox offer?
TeleVox price is customized based on your organization's requirements. Contact us for a tailored TeleVox pricing quote.
What language does TeleVox support?
The platform supports the English language.
Does TeleVox have a mobile app?
It does not offer a mobile app.
Does TeleVox offer an API?
It does not offer an API.
What level of support does TeleVox offer?
Customers can contact TeleVox’s support via phone, email, and by logging in to their portals.
Who are the typical users of TeleVox?
Typical users include hospitals, local health centers, and health systems.