Overview

TeleVox is a patient relationship management platform that helps healthcare providers reduce no-shows, improve outreach, and simplify communication. While it lacks extensive customization for individual messages, its real-time response tracking and text-based reminders make it easy to engage patients efficiently.

TeleVox Specifications

Appointment Management/Scheduling

e-Prescriptions

Patient Portal

Billing And Invoicing

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What Is TeleVox? 

TeleVox is a patient relationship management platform that helps healthcare institutions and individual practitioners save time, improve process efficiency, and enhance patient engagement. The software supports every stage of the patient's journey, from discovery and pre-visit to visit and post-visit stages, making it a comprehensive solution for users. It achieves this by offering features such as omnichannel outreach, personalized messages, and self-service options.

TeleVox Pricing 

The vendor offers custom pricing based on an organization’s needs. Contact us for a personalized TeleVox cost quotation.

TeleVox Integrations

The software supports integration with multiple EHRs and third-party applications, including: 

Watch a free TeleVox demo to learn more about its integration arrangements.

Who Is TeleVox For?

TeleVox is ideal for various healthcare organizations, including: 

  • Hospitals
  • Health systems
  • Community health centers

Is TeleVox Right For You? 

TeleVox software is the right solution for you if you need software to reduce missed appointments and streamline patient communication. It offers artificial intelligence (AI)-powered communication with real-time response tracking that helps busy teams manage outreach efficiently. It’s especially useful for hospitals, health systems, and community health centers that aim to automate routine tasks and improve patient engagement.

Still doubtful if TeleVox is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.

TeleVox Features

This feature assists organizations in streamlining their patient communication with the help of AI-powered virtual agents. It helps businesses save resources and assign human agents to solve only intricate and critical problems.

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These features enable organizations to digitalize patient intake and payment processes. They help make these procedures more efficient and transparent, enhancing overall patient satisfaction and streamlining repetitive tasks.

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It automatically follows patients who don’t show up for their appointments. By helping increase patient show-ups, it enhances a business's profits while ensuring patients receive full medical treatment.

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Analyzes patient surveys and feedback to identify recurring problems they face and the concerns they have. It helps organizations improve their processes over time and provides a better, more comfortable environment for their patients.

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Pros And Cons of TeleVox

Pros

  • Offers a live response tracker for real-time feedback

  • It lets users effectively communicate with patients over text messages

  • Helps cut down no-shows by confirming calls

Cons

  • Limited customization capabilities for custom message requests

  • Patients might not be able to understand some of its features properly

TeleVox Reviews

Total 2 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

Stars

100%

3

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0%

2

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1

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Share your experience

JW

Jacob W.

Enterprise, 500+ employees

Less than a year

4.0
June 2023

User-friendly tool

Pros

One of the most helpful features of the Televox platform is the live response tracker. It lets us instantly monitor response rates after a release so we can quickly make adjustments and keep things on track.

Cons

I would love to have more control over custom or individualized message requests but since most of our outbound messages to customers are broad, this is not an issue we encounter often.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Hospital & Health Care, 11-50 employees

Less than 6 months

4.0
March 2020

Works fine

Pros

I have much to say but I will keep it short and mention the most favourite part that is communicating with patients via text messages which is really effective.

Cons

The issue is that patients do not always use it properly and end up not showing up instead of canceling correctly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

Frequently Asked Questions

It does not offer a mobile app.

TeleVox price is customized based on your organization's requirements. Contact us for a tailored TeleVox pricing quote.

It does not offer an API.

It integrates with various applications, including athenaOne, Epic, and NextGen.

The platform supports the English language.

Customers can contact TeleVox’s support via phone, email, and by logging in to their portals.

Typical users include hospitals, local health centers, and health systems.