Therabyte Reviews

Pros

Making the move from paper notes, files and reports to a fully digital setup finally felt possible with it. Instead of juggling six separate tools for different tasks, I was able to handle everything I needed in one place which has made a huge difference.

Cons

Like any new system it took a bit of time to learn all the features well enough to work more efficiently. That said the customer support was consistently available and really helpful whenever I needed guidance.

Pros

Having everything in one place has been a huge plus for my practice with Therabyte. Clients can book online, all of my documentation is stored securely in one system and I feel confident knowing it meets Canadian health information protection standards. Billing is also centralized which makes invoicing much more manageable. Another feature I really value is being able to build my own forms and send them out electronically. On top of that the support team has been incredibly responsive and helpful. Whenever I have hit a glitch or needed help figuring out a feature, they've gotten back to me quickly with useful answers and practical solutions.

Cons

One thing I'd really like to see is a waitlist feature with automatic messaging when a cancellation comes up so I could offer that opening right away. Some parts of the forms setup could also be better since the form builder can be frustrating at times such as formatting can get messy and organizing fields isn't always easy. My clients also seem to have trouble with the client portal. I don't personally use it from the client side so I cannot speak to the exact experience but it seems like the portal could be made more user friendly. It would also help if clients could view an invoice summary themselves or clearly see when they still have an outstanding balance.

Pros

Therabyte stands out to me because it's the only EMR I have come across that builds travel billing right into the session notes. I haven't seen another platform that offers that. I also really appreciate how quickly I can send homework and resources with just one click and that's something I use all the time.

Cons

My biggest frustration is that neither I nor my clients can automatically add appointments to our calendars. The email reminders are helpful and there is an option to manually copy a link into Google Calendar or iCal but it doesn't feel the same. Other EMRs like Jane App offer smooth automatic calendar syncing with smartphone calendars and that's a feature I rely on often when booking appointments with other healthcare providers.

Pros

Having everything for my clinic in one place saves me a ton of time and the professional look of the forms, billing and appointment reminders makes my practice feel much more professional. It has honestly been such a lifesaver.

Cons

The SMS appointment reminder feature didn't work before and still isn't working now. I also wish it included a payment-due reminder feature, unless it's already there and I have somehow missed it.