TheraPlatform Reviews

Pros

TheraPlatform is okay if you're not using the billing feature.

Cons

Making all forms compliant can be tedious. The technology isn't perfect.

Pros

It is user-friendly, and I can easily reach out to IT with any questions.

Cons

Once something is locked, it can't be unlocked, which can be frustrating.

Pros

TheraPlatform offers standard features comparable to other software programs.

Cons

I've had billing issues and poor customer support experiences multiple times, making me consider dropping Theraplatform despite the inconvenience of switching software.

Pros

This platform is secure and easy to learn to navigate.

Cons

Submitting claims to secondary insurance providers is quite challenging.

Pros

TheraPlatform is incredibly user-friendly, with exceptional customer service that provides clear and prompt answers to questions.

Cons

After over a year of use, I can't think of any downsides to Theraplatform.

Pros

The software is very intuitive and offers a good user experience for clinicians. My patients like that it is easy to use and they have to access telehealth features through the patients portal. The video calling feature is impeccable. I really like the whiteboard tool which allows me to share notes and resources during the sessions if someone wants to have access to them. The pricing of the software is very light on the pocket for small businesses, so the implementation cost is low.

Cons

When I am creating my own forms, the process can be difficult, because I will need to move it to the place where it should be. Sometimes when I create multi-choice questionnaires I wish I had the option to hit copy and alter questions. I want there to be a save button on top place on the page instead on the bottom of the page. It might be a minor issue, but it can be made better.

Pros

The customer service is outstanding, with a quick response rate and a genuine willingness to help solve any problem, big or small.

Cons

The client account being linked to email creates challenges, especially for clients with separated parents who don't want to share credentials.

Pros

I love TheraPlatform for its ease of use, and today, I experienced the best customer service. The support team went above and beyond to troubleshoot an issue, ultimately resolving it despite it being related to my new internet service.

Cons

I am quite satisfied with almost everything about Theraplatform.

Pros

Scheduling is easy for both providers and clients, and the reminders are helpful.

Cons

Nothing seemed lacking or unhelpful to me, although I feel the pricing could be more competitive compared to platforms like Zoom.

Pros

The feature that appeals to me the most is that it gives me access to a private practice-specific virtual office that is safe and simple to use. Additionally, it has features tailored to the needs of US-based psychologists, mental health professionals, and others. It is a great commercial option for school districts, colleges, and other organizations looking to provide low-cost or free online treatment services.

Cons

I almost always have to sign out, sign back in, and troubleshoot throughout a session. It feels like they don’t pay attention to our complaints since they have been persistent for a while now. There are a lot of features that don’t function, and the customer support is average.

Pros

I love the simplicity of this platform and the responsive customer service I can always get help the same day.

Cons

While not as visually appealing as Simple Practice, Theraplatform lacks flexibility in changing service codes, requiring setup beforehand.

Pros

The virtual platform generally works well.

Cons

Billing through Theraplatform for insurance, Medicare, and Medicaid has been dreadful. Forced codes and unresponsive customer service have led to rejected claims and frustration.

Pros

I particularly like the appointment and EHR component.

Cons

Consistent billing through the program has been a challenge over two years. Support is difficult to reach, and clients without email can't be entered.

Pros

I switched to this platform and have found it enjoyable for several reasons: customizable templates, responsive customer service, clear claims status, competitive pricing with telehealth included, ease of use, and multiple plan options to suit different practice needs.

Cons

My observations so far include a recent price increase without noticeable added benefits, a basic waiting room, occasional glitches with client visibility, difficulty accessing the site on mobile devices, and a color scheme that feels reminiscent of a kindergarten computer game.

Pros

Getting familiar with TheraPlatform was incredibly easy, thanks to its user-friendly interface and great pre-installed resources for speech therapy. It offered more than I initially expected!

Cons

I did not encounter any issues with ease of use during my time using it.

Pros

Setting up therapist and client accounts is straightforward. As we implement it for Teleintervention, the customer service has been outstanding, with quick responses from the support team.

Cons

As we are still in the initial stages of setting up Theraplatform for our therapists, I have not encountered any issues yet.

Pros

We have particularly enjoyed the apps and games for our older clients. On the administrative side, features like automatic email invites and responsive help desk support have been invaluable.

Cons

We've had a few mishaps, like sending multiple invites to the same parent due to appointment time errors. A confirmation button before sending automatic invites would be helpful.