softwareTheraPlatform Software Reviews
32 Reviews
Overall Rating
4.2
32 Reviews
Rating Distribution
5
(16)
4
(11)
3
(1)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.2
32 Reviews
Rating Distribution
5
(16)
4
(11)
3
(1)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Excellent Continued Support!!
Excellent Continued Support!!
Pros
I have been incredibly pleased with the support I've received from TheraPlatform as my practice transitioned from private pay to insurance-based. The technical support team has been fantastic, addressing all my questions promptly and thoroughly.
Cons
My experience with Theraplatform has generally been positive. Whenever I have encountered frustrations the technical support team has been quick to assist me in resolving issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corey
Hospital & Health Care, 1-10 employees
Less than a year
Sep 06, 2023
If you are looking to submit claims with this software and actually get paid then do NOT use this!
If you are looking to submit claims with this software and actually get paid then do NOT use this!
Pros
Unfortunately, I've experienced significant stress over the past few months due to the poor service and product offered by this company.
Cons
Despite claims that Theraplatform automates billing my experience contradicts this. After struggling for over three months to get Medicaid claims approved, with daily assistance from support, we saw no progress. Instead, blame was shifted to us, the users.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Gina
Medical Practice, 1-10 employees
Less than a year
Sep 04, 2023
Excellent EHR for mental health.
Excellent EHR for mental health.
Pros
Billing, scheduling, and claim submission are all incredibly easy with TheraPlatform. The system even makes it simple to find and manage EOBs.
Cons
I have not received appointment reminders from Theraplatform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leigh
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 05, 2023
You cant go wrong with Theraplatform
You cant go wrong with Theraplatform
Pros
TheraPlatform is exceptionally user-friendly, with outstanding customer support and a comprehensive platform.
Cons
The client experience could be improved, but so far, it's been good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Orly
Mental Health Care, 11-50 employees
More than a year
Jul 13, 2023
Happy Camper - Love Theraplatform
Happy Camper - Love Theraplatform
Pros
Scheduling is a breeze, allowing me to make changes on the fly for clients. Storing documentation online is convenient, and the platform's reliability is impressive�I rarely encounter technical issues. The ability to exchange messages with clients and the sense of security using it during the pandemic were invaluable for my practice.
Cons
Theraplatform meets my needs well and is only as complex as you make it. My only wish is for it to support EMDR therapy as well. While I have to switch to another product for online EMDR, overall, I'm quite satisfied and plan to use it until retirement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Mental Health Care, 1-10 employees
More than a year
Jul 08, 2023
Great Platform at an Affordable Price.
Great Platform at an Affordable Price.
Pros
Navigating TheraPlatform is easy for both me and my clients.
Cons
Creating and editing forms could be made easier; it's a bit time-consuming currently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norma Jean
Mental Health Care, 1-10 employees
More than a year
Jun 16, 2023
A no-brainer
A no-brainer
Pros
It is incredibly easy to use and integrate into my practice. From the apps to billing and automatic reminders, TheraPlatform is hands down the best platform available.
Cons
Like any tool, learning Theraplatform takes time, but they provide helpful instructional videos for using all features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raymond
Medical Practice, 1-10 employees
Less than 6 months
Jun 15, 2023
Very pleased with TheraPlatform!
Very pleased with TheraPlatform!
Pros
The video quality is excellent, and customer service is responsive. Overall, it's a very user-friendly platform.
Cons
It took me a while to learn document creation, despite the helpful video tutorials. Now, though, I can edit them easily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amy
Mental Health Care, 1-10 employees
More than a year
May 27, 2023
It offers everything you’d need to manage a mental health practice.
It offers everything you’d need to manage a mental health practice.
Pros
It is quite literally the easiest software to use for patient management. It is Thera’s value for money that won me over. My patients have appreciated the ease of use and the level of reach they’ve had with the telehealth features it offers. The video call can be done directly from the portal. It is very convenient to take notes on the whiteboard while i’m in a session which totally eliminates the need for me to keep a notebook anymore.
Cons
Creating custom forms is a mess with this software. I deal with mostly the same clients so need slightly different, but essentially the same forms for thm. However, I cannot just copy and paste an entry from another form to a new one and just change the options in a multiple choice question, for example. It forces you to go and rewrite the entire question all over again. So, I just make a new form every time instead, which is annoying to say the least. And it’s a small issue to even mention, but Id like a “save” button on the top of a document instead of just the bottom.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Jazmin R.
Mental Healthcare, 1-10 employees
Mar 10, 2023
Highly Affordable
Highly Affordable
Pros
The application is very affordable. Considering the number of features offered by the software; I like the price charged against it. Initially, I thought that it might be a little expensive to buy the software, but it was only until I did my research and found out the number of features the app provides and the benefits it would provide me and my department. Scheduling appointments, keeping a track of them, and accessing patient information have never felt so easier. Thanks to the tools offered by this application that helped solve these issues for me.
Cons
One of the things that expect to be added to the software is the option to ask the patients to prepay for the sessions. This option is not available yet and therefore, I can only ask my clients for the payment once they have entered the virtual meeting room. It is not possible before that. As a therapist, I would be glad if this option is given as I always ask my patients to pay some amount in advance.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Suzanne D.
Therapist, 1-10 employees
Mar 10, 2023
I like the third-party integration feature of the app
I like the third-party integration feature of the app
Pros
Other than the fact that the application is very easy to use, I would give special applause to the developers for providing the option of third-party integration. Therefore, I can connect the application with my drive as well to store important information relevant to medical therapies. As a result, I can access all of the documents and information by using this single program. I can quickly access the software and log in to my account, where my clients are already waiting and start with my work immediately.
Cons
I had trouble entering my card details as the system was not able to process them. The disturbing part was that I was entering all of my details correctly but still the software was showing an error. Thereby, I had to contact the support team to get the issue sorted. But otherwise, once the issue was resolved, I never faced a similar one ever again. So, this is the only thing that I disliked about the application.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Michelle O.
Therapist, 1-10 employees
Mar 10, 2023
User-friendly Interface and diverse features
User-friendly Interface and diverse features
Pros
The software has a sophisticated yet user-friendly layout. The entire application is very easy to use. The best part about the application which I like the most is the diversity of capabilities it offers. The thing that I enjoy the most is that the software is a complete package. I can easily schedule an appointment with my patients and keep track of it. In case I forget about the appointment, the software gives a reminder for all the scheduled activities, including the appointments as well. Overall, I am really happy with the features of the application and its ease of use.
Cons
The only thing that I initially had a problem with was that the software does not offer a free trial. Therefore, the only way to find out if the program would work for you is to actually pay it first and try it out later. So, I had double thoughts before paying for the software because the only way to ensure anything about it was through the demo videos. Luckily, the application worked well for me. My only suggestion is to provide the option of a free trial for the newbies.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Rachel A.
Healthcare Professional , 10-49 employees
Mar 06, 2023
All in one virtual therapy package!
All in one virtual therapy package!
Pros
Having all my tools in one place, from videos to notes, billing, therapy apps, and fax, simplifies therapy and practice management. The customer service is quick and helpful.
Cons
Sometimes the app's performance depends on internet speed, especially for interactive features.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sarah
Individual & Family Services, 1-10 employees
More than a year
Mar 02, 2023
The comprehensive features cover all aspects of patient management.
The comprehensive features cover all aspects of patient management.
Pros
I found the application very simple to use and easy to customize as well. I was new to this program and thought adjusting to the new software would be challenging and time-consuming. However, the apps user-friendliness makes it easy for me to get used to it. The best part about the software is its extensive range of features. The application covers everything from invoicing to patient enrollment and treatment options. It helped transform patient management for the entire department, making the process smooth and efficient.
Cons
In my opinion, customer support is the only lagging part of the software. Although they do respond actively it feels like they are not well aware of the system. The representative should be given at least the basic knowledge of sorting out the minimal issues so that the customers don’t have to wait for a long time to get their issues resolved. This is the only thing that I think needs to be fixed.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Victor J.
Healthcare Clinic, 1-10 employees
Feb 20, 2023
THERAPlatform is great for our private practice
THERAPlatform is great for our private practice
Pros
The therapy games and apps are perfect for our speech therapy practice.
Cons
One improvement would be enabling two-way texting for communicating with clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dionne
Hospital & Health Care, 1-10 employees
More than a year
Feb 14, 2023
I would not get this.
I would not get this.
Pros
TheraPlatform is okay if you're not using the billing feature.
Cons
Making all forms compliant can be tedious. The technology isn't perfect.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
LeaOna
Mental Health Care, 1-10 employees
Less than 6 months
Feb 01, 2023
Benefits of TheraPlatform
Benefits of TheraPlatform
Pros
It is user-friendly, and I can easily reach out to IT with any questions.
Cons
Once something is locked, it can't be unlocked, which can be frustrating.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Emi Jean
Mental Health Care, 1-10 employees
Less than 6 months
Jan 21, 2023
Shady business practices
Shady business practices
Pros
TheraPlatform offers standard features comparable to other software programs.
Cons
I've had billing issues and poor customer support experiences multiple times, making me consider dropping Theraplatform despite the inconvenience of switching software.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Catherine
Mental Health Care, 1-10 employees
More than a year
Jan 18, 2023
Good software
Good software
Pros
This platform is secure and easy to learn to navigate.
Cons
Submitting claims to secondary insurance providers is quite challenging.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
angelica
Mental Health Care, 1-10 employees
More than a year
Jan 17, 2023
Excellent!
Excellent!
Pros
TheraPlatform is incredibly user-friendly, with exceptional customer service that provides clear and prompt answers to questions.
Cons
After over a year of use, I can't think of any downsides to Theraplatform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gail
Mental Health Care, 1-10 employees
More than a year
Dec 23, 2022
Very price friendly software for behavioral health facilities.
Very price friendly software for behavioral health facilities.
Pros
The software is very intuitive and offers a good user experience for clinicians. My patients like that it is easy to use and they have to access telehealth features through the patients portal. The video calling feature is impeccable. I really like the whiteboard tool which allows me to share notes and resources during the sessions if someone wants to have access to them. The pricing of the software is very light on the pocket for small businesses, so the implementation cost is low.
Cons
When I am creating my own forms, the process can be difficult, because I will need to move it to the place where it should be. Sometimes when I create multi-choice questionnaires I wish I had the option to hit copy and alter questions. I want there to be a save button on top place on the page instead on the bottom of the page. It might be a minor issue, but it can be made better.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Sam L. Leon
Physician, 50-99 employees
Dec 21, 2022
TheraPlatform Review
TheraPlatform Review
Pros
The customer service is outstanding, with a quick response rate and a genuine willingness to help solve any problem, big or small.
Cons
The client account being linked to email creates challenges, especially for clients with separated parents who don't want to share credentials.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Charles
Mental Health Care, 1-10 employees
Less than a year
Dec 13, 2022
The best customer service
The best customer service
Pros
I love TheraPlatform for its ease of use, and today, I experienced the best customer service. [SENSITIVE CONTENT] went above and beyond to troubleshoot an issue, ultimately resolving it despite it being related to my new internet service.
Cons
I am quite satisfied with almost everything about Theraplatform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debbie
Mental Health Care, 1-10 employees
More than a year
Nov 25, 2022
Great Experience during Pandemic
Great Experience during Pandemic
Pros
Scheduling is easy for both providers and clients, and the reminders are helpful.
Cons
Nothing seemed lacking or unhelpful to me, although I feel the pricing could be more competitive compared to platforms like Zoom.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Christine
Hospital & Health Care, 1-10 employees
More than a year
Nov 09, 2022
Great for mental healthcare professionals and comes with its own virtual office space
Great for mental healthcare professionals and comes with its own virtual office space
Pros
The feature that appeals to me the most is that it gives me access to a private practice-specific virtual office that is safe and simple to use. Additionally, it has features tailored to the needs of US-based psychologists, mental health professionals, and others. It is a great commercial option for school districts, colleges, and other organizations looking to provide low-cost or free online treatment services.
Cons
I almost always have to sign out, sign back in, and troubleshoot throughout a session. It feels like they don’t pay attention to our complaints since they have been persistent for a while now. There are a lot of features that don’t function, and the customer support is average.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Marika D.
Private Practice, 11-50 Employees employees
Oct 22, 2022
I like Theraplatfrom
I like Theraplatfrom
Pros
I love the simplicity of this platform and the responsive customer service I can always get help the same day.
Cons
While not as visually appealing as Simple Practice, Theraplatform lacks flexibility in changing service codes, requiring setup beforehand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marika
Mental Health Care, 1-10 employees
More than a year
Jun 15, 2022
BILLING and CUSTOMER SERVICE ARE TERRIBLE
BILLING and CUSTOMER SERVICE ARE TERRIBLE
Pros
The virtual platform generally works well.
Cons
Billing through Theraplatform for insurance, Medicare, and Medicaid has been dreadful. Forced codes and unresponsive customer service have led to rejected claims and frustration.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Sheryle
Mental Health Care, 1-10 employees
More than a year
Jun 11, 2022
No live person available.. Terrible support
No live person available.. Terrible support
Pros
I particularly like the appointment and EHR component.
Cons
Consistent billing through the program has been a challenge over two years. Support is difficult to reach, and clients without email can't be entered.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Jeanne
Individual & Family Services, 1-10 employees
More than a year
Feb 19, 2022
its great for the price and basics!
its great for the price and basics!
Pros
I switched to this platform and have found it enjoyable for several reasons: customizable templates, responsive customer service, clear claims status, competitive pricing with telehealth included, ease of use, and multiple plan options to suit different practice needs.
Cons
My observations so far include a recent price increase without noticeable added benefits, a basic waiting room, occasional glitches with client visibility, difficulty accessing the site on mobile devices, and a color scheme that feels reminiscent of a kindergarten computer game.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Anonymous
N/A, 1-10 employees
Less than a year
Dec 21, 2021
Couldn't Have Been Better!
Couldn't Have Been Better!
Pros
Getting familiar with TheraPlatform was incredibly easy, thanks to its user-friendly interface and great pre-installed resources for speech therapy. It offered more than I initially expected!
Cons
I did not encounter any issues with ease of use during my time using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JULIE
Hospital & Health Care, 1-10 employees
More than a year
Jun 02, 2021
Customer Service
Customer Service
Pros
Setting up therapist and client accounts is straightforward. As we implement it for Teleintervention, the customer service has been outstanding, with quick responses from [SENSITIVE CONTENT].
Cons
As we are still in the initial stages of setting up Theraplatform for our therapists, I have not encountered any issues yet.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Lori
Education Management, 51-100 employees
Less than 6 months
Sep 01, 2020
Great for early intervention or school-age populations
Great for early intervention or school-age populations
Pros
We have particularly enjoyed the apps and games for our older clients. On the administrative side, features like automatic email invites and responsive help desk support have been invaluable.
Cons
We've had a few mishaps, like sending multiple invites to the same parent due to appointment time errors. A confirmation button before sending automatic invites would be helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jo
E-Learning, 11-50 employees
More than a year
Aug 01, 2020
Filters
Excellent Continued Support!!
Excellent Continued Support!!
Pros
I have been incredibly pleased with the support I've received from TheraPlatform as my practice transitioned from private pay to insurance-based. The technical support team has been fantastic, addressing all my questions promptly and thoroughly.
Cons
My experience with Theraplatform has generally been positive. Whenever I have encountered frustrations the technical support team has been quick to assist me in resolving issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corey
Hospital & Health Care, 1-10 employees
Less than a year
Sep 06, 2023
If you are looking to submit claims with this software and actually get paid then do NOT use this!
If you are looking to submit claims with this software and actually get paid then do NOT use this!
Pros
Unfortunately, I've experienced significant stress over the past few months due to the poor service and product offered by this company.
Cons
Despite claims that Theraplatform automates billing my experience contradicts this. After struggling for over three months to get Medicaid claims approved, with daily assistance from support, we saw no progress. Instead, blame was shifted to us, the users.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Gina
Medical Practice, 1-10 employees
Less than a year
Sep 04, 2023
Excellent EHR for mental health.
Excellent EHR for mental health.
Pros
Billing, scheduling, and claim submission are all incredibly easy with TheraPlatform. The system even makes it simple to find and manage EOBs.
Cons
I have not received appointment reminders from Theraplatform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leigh
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 05, 2023
You cant go wrong with Theraplatform
You cant go wrong with Theraplatform
Pros
TheraPlatform is exceptionally user-friendly, with outstanding customer support and a comprehensive platform.
Cons
The client experience could be improved, but so far, it's been good.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Orly
Mental Health Care, 11-50 employees
More than a year
Jul 13, 2023
Happy Camper - Love Theraplatform
Happy Camper - Love Theraplatform
Pros
Scheduling is a breeze, allowing me to make changes on the fly for clients. Storing documentation online is convenient, and the platform's reliability is impressive�I rarely encounter technical issues. The ability to exchange messages with clients and the sense of security using it during the pandemic were invaluable for my practice.
Cons
Theraplatform meets my needs well and is only as complex as you make it. My only wish is for it to support EMDR therapy as well. While I have to switch to another product for online EMDR, overall, I'm quite satisfied and plan to use it until retirement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Mental Health Care, 1-10 employees
More than a year
Jul 08, 2023
Great Platform at an Affordable Price.
Great Platform at an Affordable Price.
Pros
Navigating TheraPlatform is easy for both me and my clients.
Cons
Creating and editing forms could be made easier; it's a bit time-consuming currently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norma Jean
Mental Health Care, 1-10 employees
More than a year
Jun 16, 2023
A no-brainer
A no-brainer
Pros
It is incredibly easy to use and integrate into my practice. From the apps to billing and automatic reminders, TheraPlatform is hands down the best platform available.
Cons
Like any tool, learning Theraplatform takes time, but they provide helpful instructional videos for using all features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raymond
Medical Practice, 1-10 employees
Less than 6 months
Jun 15, 2023
Very pleased with TheraPlatform!
Very pleased with TheraPlatform!
Pros
The video quality is excellent, and customer service is responsive. Overall, it's a very user-friendly platform.
Cons
It took me a while to learn document creation, despite the helpful video tutorials. Now, though, I can edit them easily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amy
Mental Health Care, 1-10 employees
More than a year
May 27, 2023
It offers everything you’d need to manage a mental health practice.
It offers everything you’d need to manage a mental health practice.
Pros
It is quite literally the easiest software to use for patient management. It is Thera’s value for money that won me over. My patients have appreciated the ease of use and the level of reach they’ve had with the telehealth features it offers. The video call can be done directly from the portal. It is very convenient to take notes on the whiteboard while i’m in a session which totally eliminates the need for me to keep a notebook anymore.
Cons
Creating custom forms is a mess with this software. I deal with mostly the same clients so need slightly different, but essentially the same forms for thm. However, I cannot just copy and paste an entry from another form to a new one and just change the options in a multiple choice question, for example. It forces you to go and rewrite the entire question all over again. So, I just make a new form every time instead, which is annoying to say the least. And it’s a small issue to even mention, but Id like a “save” button on the top of a document instead of just the bottom.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Jazmin R.
Mental Healthcare, 1-10 employees
Mar 10, 2023
Highly Affordable
Highly Affordable
Pros
The application is very affordable. Considering the number of features offered by the software; I like the price charged against it. Initially, I thought that it might be a little expensive to buy the software, but it was only until I did my research and found out the number of features the app provides and the benefits it would provide me and my department. Scheduling appointments, keeping a track of them, and accessing patient information have never felt so easier. Thanks to the tools offered by this application that helped solve these issues for me.
Cons
One of the things that expect to be added to the software is the option to ask the patients to prepay for the sessions. This option is not available yet and therefore, I can only ask my clients for the payment once they have entered the virtual meeting room. It is not possible before that. As a therapist, I would be glad if this option is given as I always ask my patients to pay some amount in advance.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Suzanne D.
Therapist, 1-10 employees
Mar 10, 2023
I like the third-party integration feature of the app
I like the third-party integration feature of the app
Pros
Other than the fact that the application is very easy to use, I would give special applause to the developers for providing the option of third-party integration. Therefore, I can connect the application with my drive as well to store important information relevant to medical therapies. As a result, I can access all of the documents and information by using this single program. I can quickly access the software and log in to my account, where my clients are already waiting and start with my work immediately.
Cons
I had trouble entering my card details as the system was not able to process them. The disturbing part was that I was entering all of my details correctly but still the software was showing an error. Thereby, I had to contact the support team to get the issue sorted. But otherwise, once the issue was resolved, I never faced a similar one ever again. So, this is the only thing that I disliked about the application.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Michelle O.
Therapist, 1-10 employees
Mar 10, 2023
User-friendly Interface and diverse features
User-friendly Interface and diverse features
Pros
The software has a sophisticated yet user-friendly layout. The entire application is very easy to use. The best part about the application which I like the most is the diversity of capabilities it offers. The thing that I enjoy the most is that the software is a complete package. I can easily schedule an appointment with my patients and keep track of it. In case I forget about the appointment, the software gives a reminder for all the scheduled activities, including the appointments as well. Overall, I am really happy with the features of the application and its ease of use.
Cons
The only thing that I initially had a problem with was that the software does not offer a free trial. Therefore, the only way to find out if the program would work for you is to actually pay it first and try it out later. So, I had double thoughts before paying for the software because the only way to ensure anything about it was through the demo videos. Luckily, the application worked well for me. My only suggestion is to provide the option of a free trial for the newbies.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Rachel A.
Healthcare Professional , 10-49 employees
Mar 06, 2023
All in one virtual therapy package!
All in one virtual therapy package!
Pros
Having all my tools in one place, from videos to notes, billing, therapy apps, and fax, simplifies therapy and practice management. The customer service is quick and helpful.
Cons
Sometimes the app's performance depends on internet speed, especially for interactive features.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sarah
Individual & Family Services, 1-10 employees
More than a year
Mar 02, 2023
The comprehensive features cover all aspects of patient management.
The comprehensive features cover all aspects of patient management.
Pros
I found the application very simple to use and easy to customize as well. I was new to this program and thought adjusting to the new software would be challenging and time-consuming. However, the apps user-friendliness makes it easy for me to get used to it. The best part about the software is its extensive range of features. The application covers everything from invoicing to patient enrollment and treatment options. It helped transform patient management for the entire department, making the process smooth and efficient.
Cons
In my opinion, customer support is the only lagging part of the software. Although they do respond actively it feels like they are not well aware of the system. The representative should be given at least the basic knowledge of sorting out the minimal issues so that the customers don’t have to wait for a long time to get their issues resolved. This is the only thing that I think needs to be fixed.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Victor J.
Healthcare Clinic, 1-10 employees
Feb 20, 2023
THERAPlatform is great for our private practice
THERAPlatform is great for our private practice
Pros
The therapy games and apps are perfect for our speech therapy practice.
Cons
One improvement would be enabling two-way texting for communicating with clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dionne
Hospital & Health Care, 1-10 employees
More than a year
Feb 14, 2023
I would not get this.
I would not get this.
Pros
TheraPlatform is okay if you're not using the billing feature.
Cons
Making all forms compliant can be tedious. The technology isn't perfect.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
2
LeaOna
Mental Health Care, 1-10 employees
Less than 6 months
Feb 01, 2023
Benefits of TheraPlatform
Benefits of TheraPlatform
Pros
It is user-friendly, and I can easily reach out to IT with any questions.
Cons
Once something is locked, it can't be unlocked, which can be frustrating.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Emi Jean
Mental Health Care, 1-10 employees
Less than 6 months
Jan 21, 2023
Shady business practices
Shady business practices
Pros
TheraPlatform offers standard features comparable to other software programs.
Cons
I've had billing issues and poor customer support experiences multiple times, making me consider dropping Theraplatform despite the inconvenience of switching software.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Catherine
Mental Health Care, 1-10 employees
More than a year
Jan 18, 2023
Good software
Good software
Pros
This platform is secure and easy to learn to navigate.
Cons
Submitting claims to secondary insurance providers is quite challenging.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
angelica
Mental Health Care, 1-10 employees
More than a year
Jan 17, 2023
Excellent!
Excellent!
Pros
TheraPlatform is incredibly user-friendly, with exceptional customer service that provides clear and prompt answers to questions.
Cons
After over a year of use, I can't think of any downsides to Theraplatform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gail
Mental Health Care, 1-10 employees
More than a year
Dec 23, 2022
Very price friendly software for behavioral health facilities.
Very price friendly software for behavioral health facilities.
Pros
The software is very intuitive and offers a good user experience for clinicians. My patients like that it is easy to use and they have to access telehealth features through the patients portal. The video calling feature is impeccable. I really like the whiteboard tool which allows me to share notes and resources during the sessions if someone wants to have access to them. The pricing of the software is very light on the pocket for small businesses, so the implementation cost is low.
Cons
When I am creating my own forms, the process can be difficult, because I will need to move it to the place where it should be. Sometimes when I create multi-choice questionnaires I wish I had the option to hit copy and alter questions. I want there to be a save button on top place on the page instead on the bottom of the page. It might be a minor issue, but it can be made better.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Sam L. Leon
Physician, 50-99 employees
Dec 21, 2022
TheraPlatform Review
TheraPlatform Review
Pros
The customer service is outstanding, with a quick response rate and a genuine willingness to help solve any problem, big or small.
Cons
The client account being linked to email creates challenges, especially for clients with separated parents who don't want to share credentials.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Charles
Mental Health Care, 1-10 employees
Less than a year
Dec 13, 2022
The best customer service
The best customer service
Pros
I love TheraPlatform for its ease of use, and today, I experienced the best customer service. [SENSITIVE CONTENT] went above and beyond to troubleshoot an issue, ultimately resolving it despite it being related to my new internet service.
Cons
I am quite satisfied with almost everything about Theraplatform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debbie
Mental Health Care, 1-10 employees
More than a year
Nov 25, 2022
Great Experience during Pandemic
Great Experience during Pandemic
Pros
Scheduling is easy for both providers and clients, and the reminders are helpful.
Cons
Nothing seemed lacking or unhelpful to me, although I feel the pricing could be more competitive compared to platforms like Zoom.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Christine
Hospital & Health Care, 1-10 employees
More than a year
Nov 09, 2022
Great for mental healthcare professionals and comes with its own virtual office space
Great for mental healthcare professionals and comes with its own virtual office space
Pros
The feature that appeals to me the most is that it gives me access to a private practice-specific virtual office that is safe and simple to use. Additionally, it has features tailored to the needs of US-based psychologists, mental health professionals, and others. It is a great commercial option for school districts, colleges, and other organizations looking to provide low-cost or free online treatment services.
Cons
I almost always have to sign out, sign back in, and troubleshoot throughout a session. It feels like they don’t pay attention to our complaints since they have been persistent for a while now. There are a lot of features that don’t function, and the customer support is average.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Marika D.
Private Practice, 11-50 Employees employees
Oct 22, 2022
I like Theraplatfrom
I like Theraplatfrom
Pros
I love the simplicity of this platform and the responsive customer service I can always get help the same day.
Cons
While not as visually appealing as Simple Practice, Theraplatform lacks flexibility in changing service codes, requiring setup beforehand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marika
Mental Health Care, 1-10 employees
More than a year
Jun 15, 2022
BILLING and CUSTOMER SERVICE ARE TERRIBLE
BILLING and CUSTOMER SERVICE ARE TERRIBLE
Pros
The virtual platform generally works well.
Cons
Billing through Theraplatform for insurance, Medicare, and Medicaid has been dreadful. Forced codes and unresponsive customer service have led to rejected claims and frustration.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Sheryle
Mental Health Care, 1-10 employees
More than a year
Jun 11, 2022
No live person available.. Terrible support
No live person available.. Terrible support
Pros
I particularly like the appointment and EHR component.
Cons
Consistent billing through the program has been a challenge over two years. Support is difficult to reach, and clients without email can't be entered.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Jeanne
Individual & Family Services, 1-10 employees
More than a year
Feb 19, 2022
its great for the price and basics!
its great for the price and basics!
Pros
I switched to this platform and have found it enjoyable for several reasons: customizable templates, responsive customer service, clear claims status, competitive pricing with telehealth included, ease of use, and multiple plan options to suit different practice needs.
Cons
My observations so far include a recent price increase without noticeable added benefits, a basic waiting room, occasional glitches with client visibility, difficulty accessing the site on mobile devices, and a color scheme that feels reminiscent of a kindergarten computer game.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Anonymous
N/A, 1-10 employees
Less than a year
Dec 21, 2021
Couldn't Have Been Better!
Couldn't Have Been Better!
Pros
Getting familiar with TheraPlatform was incredibly easy, thanks to its user-friendly interface and great pre-installed resources for speech therapy. It offered more than I initially expected!
Cons
I did not encounter any issues with ease of use during my time using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JULIE
Hospital & Health Care, 1-10 employees
More than a year
Jun 02, 2021
Customer Service
Customer Service
Pros
Setting up therapist and client accounts is straightforward. As we implement it for Teleintervention, the customer service has been outstanding, with quick responses from [SENSITIVE CONTENT].
Cons
As we are still in the initial stages of setting up Theraplatform for our therapists, I have not encountered any issues yet.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Lori
Education Management, 51-100 employees
Less than 6 months
Sep 01, 2020
Great for early intervention or school-age populations
Great for early intervention or school-age populations
Pros
We have particularly enjoyed the apps and games for our older clients. On the administrative side, features like automatic email invites and responsive help desk support have been invaluable.
Cons
We've had a few mishaps, like sending multiple invites to the same parent due to appointment time errors. A confirmation button before sending automatic invites would be helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jo
E-Learning, 11-50 employees
More than a year
Aug 01, 2020