TheraPlatform Reviews

“If I can do it, you can too!

Pros

I am not a computer or billing expert but this system has transformed the most burdensome parts of my practice into something so easy! Once its set up, scheduling and billing become quick and simple. Whenever I need help, it is readily available and very useful.

Cons

I found some of the setup and reminder features to be more than I needed but I figured out how to disable or reconfigure them.

“Perfect for my small practice

Pros

I really like how the schedule looks. Adding and deleting information is not hassle anymore. I love that I can send initial client consent and intake forms directly to clients and get their responses back quickly for review. This platform is perfect for my small private practice and the price is right. I'm also thrilled to have access to teletherapy through TheraPlatform.

Cons

Adding my forms to the system was a bit challenging and there is a learning curve as with any new EMR. However, TheraPlatforms customer service team is fantastic at answering questions quickly. They also offer a help option and video tutorials that are always available.

“I am fully satisfied with this tool

Pros

The tutorials, customer service and on-demand webinars have been very helpful.

Cons

I am frustrated by the inability to delete clients who never became active participants.

“Perfect and seamless work

Pros

This system integrates seamlessly for writing notes, creating invoices and billing both clients and insurance providers, including Medicare. The support is easily accessible, qucik and excellently resolves any issues I encounter.

Cons

The system sometimes takes a while to get approved by certain insurance providers. While it can bill most major insurance companies as it does not allow adding less well-known insurance providers.

“Very easy to use

Pros

The customer service is excellent, the interface is easy to use and there are helpful ways to interact with clients, all at a cost effective price.

Cons

It can be challenging to send a new link if the client is a minor and the parent is not available to help them access the link through the portal.

“Outstanding ongoing support!

Pros

I have been incredibly pleased with the support I've received from TheraPlatform as my practice transitioned from private pay to insurance-based. The technical support team has been fantastic, addressing all my questions promptly and thoroughly.

Cons

My experience with Theraplatform has generally been positive. Whenever I have encountered frustrations the technical support team has been quick to assist me in resolving issues.

“If you want to get paid when submitting claims, do not use this software!

Pros

Unfortunately, I've experienced significant stress over the past few months due to the poor service and product offered by this company.

Cons

Despite claims that Theraplatform automates billing my experience contradicts this. After struggling for over three months to get Medicaid claims approved, with daily assistance from support, we saw no progress. Instead, blame was shifted to us, the users.

“Perfect EHR tool for mental health providers

Pros

Billing, scheduling and claim submission are all incredibly easy with TheraPlatform. The system even makes it simple to find and manage EOBs.

Cons

I have not received appointment reminders from Theraplatform.

“Perfect in every sense

Pros

TheraPlatform is exceptionally user-friendly, with outstanding customer support and a comprehensive platform.

Cons

The client experience could be improved, but so far, it's been good.

“Happy with TheraPlatform. love it!!!

Pros

Scheduling is incredibly easy, allowing me to make changes on the spot for clients. Storing documentation online is super convenient and the platform's reliability is a standout, it's rare that I run into technical issues. Being able to exchange messages with clients and the peace of mind it provided during the pandemic were game-changers for my practice.

Cons

Theraplatform meets my needs well and is only as complex as you make it. My only wish is for it to support EMDR therapy as well. While I have to switch to another product for online EMDR, overall I'm quite satisfied and plan to use it until retirement.

“Affordable and excellent platform

Pros

Navigating TheraPlatform is easy for both me and my clients.

Cons

Creating and editing forms could be made easier. It's a bit time-consuming right now.

“So simple to use

Pros

It is incredibly easy to use and integrate into my practice. From the apps to billing and automatic reminders, TheraPlatform is hands down the best platform available.

Cons

Like any tool, learning Theraplatform takes time but they provide helpful instructional videos for using all features.

“Very happy with it!

Pros

The video quality is excellent and customer service is responsive. Overall it's really a user-friendly platform.

Cons

It took me a while to learn document creation, despite the helpful video tutorials. Now, though, I can edit them easily.

“Has everything you need to run a mental health practice

Pros

It's honestly the easiest software I've used for patient management. What really won me over is Thera's value for money. My patients have loved how simple it is to use and the telehealth features have made a huge difference. I can even conduct video calls directly from the portal. Plus, taking notes on the whiteboard during sessions is super convenient and completely eliminates the need for me to keep a notebook anymore.

Cons

Creating custom forms is a mess with this software. I deal with mostly the same clients so need slightly different but essentially the same forms for thm. However I cannot just copy and paste an entry from another form to a new one and just change the options in a multiple choice question, for example. It forces you to go and rewrite the entire question all over again. So I just make a new form every time instead, which is annoying to say the least. And it's a small issue to even mention but Id like a “save” button on the top of a document instead of just the bottom.

“Very cost-effective

Pros

The application is very affordable. Considering the number of features offered by the software, I like the price charged against it. Initially I thought that it might be a little expensive to buy the software but it was only until I did my research and found out the number of features the app provides and the benefits it would provide me and my department. Scheduling appointments, keeping a track of them and accessing patient information have never felt so easier. Thanks to the tools offered by this application that helped solve these issues for me.

Cons

One of the things that expect to be added to the software is the option to ask the patients to prepay for the sessions. This option is not available yet and therefore, I can only ask my clients for the payment once they have entered the virtual meeting room. It is not possible before that. As a therapist, I would be glad if this option is given as I always ask my patients to pay some amount in advance.

“I like its integration features

Pros

Other than the fact that the application is very easy to use, I would give special applause to the developers for providing the option of third-party integration. Therefore, I can connect the application with my drive as well to store important information relevant to medical therapies. As a result, I can access all of the documents and information by using this single program. I can quickly access the software and log in to my account, where my clients are already waiting and start with my work immediately.

Cons

I had trouble entering my card details as the system was not able to process them. The disturbing part was that I was entering all of my details correctly but still the software was showing an error. Thereby, I had to contact the support team to get the issue sorted. But otherwise, once the issue was resolved, I never faced a similar one ever again. So, this is the only thing that I disliked about the application.

“So many features and user friendly tool

Pros

The software has a sophisticated yet user-friendly layout. The entire application is very easy to use. The best part about the application which I like the most is the diversity of capabilities it offers. The thing that I enjoy the most is that the software is a complete package. I can easily schedule an appointment with my patients and keep track of it. In case I forget about the appointment, the software gives a reminder for all the scheduled activities, including the appointments as well. Overall, I am really happy with the features of the application and its ease of use.

Cons

The only thing that I initially had a problem with was that the software does not offer a free trial. Therefore, the only way to find out if the program would work for you is to actually pay it first and try it out later. So, I had double thoughts before paying for the software because the only way to ensure anything about it was through the demo videos. Luckily, the application worked well for me. My only suggestion is to provide the option of a free trial for the newbies.

“A comprehensive solution

Pros

Having all my tools in one place, from videos to notes, billing, therapy apps and fax, simplifies therapy and practice management. The customer service is quick and helpful.

Cons

Sometimes the app's performance depends on internet speed, especially for interactive features.

“Comprehensive features for all aspects of patient management

Pros

I found the application very simple to use and easy to customize as well. I was new to this program and thought adjusting to the new software would be challenging and time-consuming. However, the apps user-friendliness makes it easy for me to get used to it. The best part about the software is its extensive range of features. The application covers everything from invoicing to patient enrollment and treatment options. It helped transform patient management for the entire department, making the process smooth and efficient.

Cons

In my opinion, customer support is the only lagging part of the software. Although they do respond actively it feels like they are not well aware of the system. The representative should be given at least the basic knowledge of sorting out the minimal issues so that the customers don’t have to wait for a long time to get their issues resolved. This is the only thing that I think needs to be fixed.

“Fantastic software for our private practice

Pros

The therapy games and apps are perfect for our speech therapy practice.

Cons

One improvement would be enabling two-way texting for communicating with clients.

“I would not get this.

Pros

TheraPlatform is okay if you're not using the billing feature.

Cons

Making all forms compliant can be tedious. The technology isn't perfect.

“Benefits of TheraPlatform

Pros

It is user-friendly, and I can easily reach out to IT with any questions.

Cons

Once something is locked, it can't be unlocked, which can be frustrating.

“Shady business practices

Pros

TheraPlatform offers standard features comparable to other software programs.

Cons

I've had billing issues and poor customer support experiences multiple times, making me consider dropping Theraplatform despite the inconvenience of switching software.

“Good software

Pros

This platform is secure and easy to learn to navigate.

Cons

Submitting claims to secondary insurance providers is quite challenging.

“Excellent!

Pros

TheraPlatform is incredibly user-friendly, with exceptional customer service that provides clear and prompt answers to questions.

Cons

After over a year of use, I can't think of any downsides to Theraplatform.

“Very price friendly software for behavioral health facilities.

Pros

The software is very intuitive and offers a good user experience for clinicians. My patients like that it is easy to use and they have to access telehealth features through the patients portal. The video calling feature is impeccable. I really like the whiteboard tool which allows me to share notes and resources during the sessions if someone wants to have access to them. The pricing of the software is very light on the pocket for small businesses, so the implementation cost is low.

Cons

When I am creating my own forms, the process can be difficult, because I will need to move it to the place where it should be. Sometimes when I create multi-choice questionnaires I wish I had the option to hit copy and alter questions. I want there to be a save button on top place on the page instead on the bottom of the page. It might be a minor issue, but it can be made better.

“TheraPlatform Review

Pros

The customer service is outstanding, with a quick response rate and a genuine willingness to help solve any problem, big or small.

Cons

The client account being linked to email creates challenges, especially for clients with separated parents who don't want to share credentials.

“The best customer service

Pros

I love TheraPlatform for its ease of use, and today, I experienced the best customer service. The support team went above and beyond to troubleshoot an issue, ultimately resolving it despite it being related to my new internet service.

Cons

I am quite satisfied with almost everything about Theraplatform.

“Great Experience during Pandemic

Pros

Scheduling is easy for both providers and clients, and the reminders are helpful.

Cons

Nothing seemed lacking or unhelpful to me, although I feel the pricing could be more competitive compared to platforms like Zoom.

“Great for mental healthcare professionals and comes with its own virtual office space

Pros

The feature that appeals to me the most is that it gives me access to a private practice-specific virtual office that is safe and simple to use. Additionally, it has features tailored to the needs of US-based psychologists, mental health professionals, and others. It is a great commercial option for school districts, colleges, and other organizations looking to provide low-cost or free online treatment services.

Cons

I almost always have to sign out, sign back in, and troubleshoot throughout a session. It feels like they don’t pay attention to our complaints since they have been persistent for a while now. There are a lot of features that don’t function, and the customer support is average.

“I like Theraplatfrom

Pros

I love the simplicity of this platform and the responsive customer service I can always get help the same day.

Cons

While not as visually appealing as Simple Practice, Theraplatform lacks flexibility in changing service codes, requiring setup beforehand.

“BILLING and CUSTOMER SERVICE ARE TERRIBLE

Pros

The virtual platform generally works well.

Cons

Billing through Theraplatform for insurance, Medicare, and Medicaid has been dreadful. Forced codes and unresponsive customer service have led to rejected claims and frustration.

“No live person available.. Terrible support

Pros

I particularly like the appointment and EHR component.

Cons

Consistent billing through the program has been a challenge over two years. Support is difficult to reach, and clients without email can't be entered.

“its great for the price and basics!

Pros

I switched to this platform and have found it enjoyable for several reasons: customizable templates, responsive customer service, clear claims status, competitive pricing with telehealth included, ease of use, and multiple plan options to suit different practice needs.

Cons

My observations so far include a recent price increase without noticeable added benefits, a basic waiting room, occasional glitches with client visibility, difficulty accessing the site on mobile devices, and a color scheme that feels reminiscent of a kindergarten computer game.

“Couldn't Have Been Better!

Pros

Getting familiar with TheraPlatform was incredibly easy, thanks to its user-friendly interface and great pre-installed resources for speech therapy. It offered more than I initially expected!

Cons

I did not encounter any issues with ease of use during my time using it.

“Customer Service

Pros

Setting up therapist and client accounts is straightforward. As we implement it for Teleintervention, the customer service has been outstanding, with quick responses from the support team.

Cons

As we are still in the initial stages of setting up Theraplatform for our therapists, I have not encountered any issues yet.

“Great for early intervention or school-age populations

Pros

We have particularly enjoyed the apps and games for our older clients. On the administrative side, features like automatic email invites and responsive help desk support have been invaluable.

Cons

We've had a few mishaps, like sending multiple invites to the same parent due to appointment time errors. A confirmation button before sending automatic invites would be helpful.