Updox Reviews

“A deal we didn't want

Pros

integration with Practice Fusion was forced on us, we weren't really given a choice since they had already made a deal with each other.

Cons

customer support really drops off after you sign up and pay.

“secure and without complaints

Pros

I like every feature of the software but I especially like how it secures our information.

Cons

I like everything about the software so there's really nothing for me to dislike.

“fax organizer with one small flaw

Pros

What I love most is being able to send all the documents I need to fax for the day over to this software. Updox keeps everything organized and in order making it easy to view, classify and send with just a couple of clicks. It also makes it easy to double-check your work and avoid a huge paper mess. The integration with our medical software was easy and simple and troubleshooting anything with the company is always accessible.

Cons

The only thing I don't like is the contacts system. Making a new contact or cleaning up your list should be a lot simpler than it is.

“never works and no support

Pros

It doesn't work properly and has constant downtime. There's no service whatsoever.

Cons

Worst company EVER. DO NOT BUY FROM THEM. There was NO service for ONE FULL MONTH. No one answers the phone. There is no tech support.

“simple and saves paper

Pros

With its flag system, it's easy to assign incoming faxes to the correct person. I love that you can fax from here, too. It definitely saves paper!

Cons

I can't really say there are features I don't like. It's quick and simple to use. If I had to pick something, I'd say I wish there was a personal folder to save things in if I needed to.

“useful but gets too pricey

Pros

They integrate with many other systems and software to help us meet quality measures and stay compliant.

Cons

Every time you add a feature, the cost goes up. There are other software options out there offering the same services for less money.

“works but privacy is broken

Pros

I've been using Updox on and off for a little over a year. Our IT guys set it up for our company. I know that I and many of my co-workers found it confusing and complicated at first. It took some getting used to. Now that I've figured it out, I can load my faxes fairly quickly and check back for results. It's maybe not the most user-friendly program but it gets the job done.

Cons

I've told our IT guys several times that I can still see other departments' faxes and they can probably see mine. This is a big problem since I'm in HR and handle confidential documents. IT says they can't see mine but if I can see theirs, I'm sure they can see mine. There needs to be a clear, confidential section for each department in Updox. I also don't like that I have to keep hitting "refresh" to see if a fax went through. Even though I checked the box for Updox to notify me, I never get any alerts.

“great but pushy on price

Pros

I appreciate how easy it was to integrate with our EMR. This software worked smoothly with Practice Fusion.

Cons

The price, they're much more expensive than their competitors. Also, almost every message I got from them was just trying to upsell me on another one of their products.

“powerful but not connected

Pros

I like the option to preview documents before managing them, the multiple document management features and the customer service.

Cons

It was not truly integrated into our EHR so we had to process everything separately.

“useful if you can set it up

Pros

We can receive and send referrals electronically. For me it's very convenient if you're working from home or as a VA and you don't have access to a fax machine or just don't want to waste any more paper.

Cons

Setting this up at first is very confusing. You really need help from the company to get it working with your printer or computer.

“lied and charged me more

Pros

The old version of UpDox was really good and easy to use.

Cons

They suddenly changed their business model and became four times more expensive without any warning and without giving us a chance to leave. Customer service never responded. When I finally got a person on the phone (by calling sales because no other department answers), they claimed they'd tried to call and email my clinic many times. That's a lie, they had my personal cell and email which both keep perfect records. Then the rep said I was "borderline racist" because I complained that their chat feature which was the only option they gave me, was staffed by people in another country who couldn't actually do anything to help. After three months of calling and being charged four times my original rate, I finally got someone to cancel but they refused to refund my money, claiming the service was "available" and they'd "tried to contact me." More lies. I'm contacting my bank to stop all future payments from this company.

“simple perfect fax tool

Pros

It is very easy to use. I can drop documents in and edit them which is great because my handwriting isn't very legible. This lets me fill out forms and edit documents easily so they're clear and then I can fax them right where they need to go. It's a great fax system for our practice and everyone can have their own tag or "file" cabinet for their faxes.

Cons

I really can't think of anything I don't like about this program. I like how everything works and how easy it is to use.

“best choice for faxing from home

Pros

I was looking for software to help my staff work remotely and still have access to faxing without needing an actual machine. It was the perfect solution for that.

Cons

I don't like that they don't integrate with all EMR systems yet. If they did, it would really help more healthcare offices use it.

“very easy and no problems

Pros

I love that it is easy to use and very easy to understand.

Cons

I HAVE NOT FOUND ANYTHING THAT I DO NOT LIKE ABOUT IT.

“my easy paper saver

Pros

It is my fax machine. It's so easy to use and saves paper and time. I can import directly to my electronic medical record, get faxes from home and respond quickly to faxed requests. It has saved a lot of time for my office staff, they don't have to call patients anymore because they get reminders.

Cons

The reminder system could use more options.

“excellent for text reminders

Pros

The text message feature helps us connect easier with our patients by reminding them of appointments.

Cons

no cons so far. everything has worked great for how I use the system.

“fax and calls work well

Pros

I like being able to fax into the system without having to print anything and also the call reminders for our patients.

Cons

I don't have any cons to list. We've been very pleased with Updox.

“good but has small bugs

Pros

It's a great way to keep faxes organized digitally.

Cons

I can't rearrange my folders or make sub-folders. Also the typing is buggy sometimes.

“works well and saves time

Pros

We mainly use Updox for faxes and emails. It's integrated with our medical records system so it's very effective and a real time-saver. We're very satisfied with it. Unfortunately, they've moved to internet access only. I really loved that we could just click an icon on the desktop to launch Updox.

Cons

nothinggg. I have no issues with it and if we ever have a connection problem, support is always ready to help.

“made our office paper-free

Pros

It has truly allowed our office to become paperless. We save a huge amount of time not having to scan and fax paper documents.

Cons

We'd love a feature to insert the user's name with one click on a document. A lot of our forms need both a signature and a printed name and this would save us so much time!