Updox Pricing Guide (2026)

The Updox Platform				The Charge Capture Platform
Standard	Enterprise	Additional Standard Bundles	Additional Enterprise Bundles	Charge Capture
Custom Pricing	Custom Pricing	Custom Pricing	Custom Pricing	Custom Pricing
What’s Included	What’s Included	What’s Included	What’s Included	What’s Included
Up to 1,000 fax pages Up to 75 telehealth sessions Patient reminders for up to 500 appointments  Up to 500 text messages Up to 500 broadcast messages	Up to 10,000 fax pages Up to 500 telehealth sessions Patient Reminders for up to 2,500 appointments Up to 5,000 text messages  Up to 5,000 broadcast messages	Up to 500 fax pages Up to 50 telehealth sessions  Patient reminders for up to 250 appointments Up to 500 text messages Up to 500 broadcast messages	Up to 5,000 fax pages Up to 250 telehealth sessions Patient reminders for up to 500 appointments Up to 1,000 text messages Up to 1,000 broadcast messages	Mobile round list Facesheet and facility notes EHR/PM integrations Secure messaging 24/7 support

Disclaimer: The pricing is subject to change.

• Updox uses a customizable, usage-based pricing model, so practices pay only for the tools and volumes they need rather than a fixed price
• Plans are tailored for small to mid-sized practices or large health systems, with flexibility to scale as usage grows
• Core features include eFax, secure messaging, telehealth, appointment reminders, and patient portals
• Each plan comes with volume-based allowances for fax pages, telehealth sessions, reminders, texts, and broadcast messages
• Add-ons are available to increase usage limits at discounted per-unit rates
• Practices are encouraged to schedule a demo for a custom quote based on their specific needs
• The platform also provides a pricing calculator that allows businesses to estimate their expected expenses based on projected usage

The Updox Platform

Standard

Ideal For: Small to mid-sized practices looking for a comprehensive communication and telehealth solution

What To Know About This Package: The Standard plan provides all core Updox products for everyday practice operations. It’s designed to help manage patient communication, telehealth visits, and document exchange without overcomplicating setup.

Features:

• Manages up to 1,000 fax pages and conducts 75 telehealth sessions to streamline day-to-day patient interactions
• Keeps patients engaged with reminders for up to 500 appointments and up to 500 text or broadcast messages

Enterprise

Ideal For: Large practices, hospitals, or health systems needing high-volume communication and telehealth management

What To Know About This Package: The Enterprise bundle scales Updox’s core products for organizations with greater patient volume and communication needs. It supports advanced scheduling, messaging, and telehealth workflows for a large care team.

Features:

• Handles up to 10,000 fax pages and 500 telehealth sessions to accommodate large-scale operations
• Reaches patients efficiently with reminders for up to 2,500 appointments and up to 5,000 text or broadcast messages

Additional Standard Bundles

Ideal For: Small to mid-sized practices that need extra capacity beyond the core Standard plan

What To Know About This Package: These bundles help expand usage for fax, telehealth, reminders, texts, and broadcasts, allowing practices to scale without upgrading the entire plan.

Features:

• Supplements daily operations with up to 500 additional fax pages and 50 telehealth sessions
• Maintains communication with reminders for up to 250 appointments, plus up to 500 text and broadcast messages

Additional Enterprise Bundles

Ideal For: Large practices or health systems requiring additional capacity beyond the main Enterprise plan

What To Know About This Package: These bundles give high-volume organizations more flexibility for messaging, telehealth, and patient reminders, supporting needs as they grow.

Features:

• Expands capacity with up to 5,000 fax pages and 250 telehealth sessions for more robust patient management
• Keeps a larger patient base engaged with reminders for up to 500 appointments and up to 1,000 text or broadcast messages

The Charge Capture Platform

Charge Capture

Ideal For: Practices that want to quickly and accurately record patient services and streamline reimbursement

What To Know About This Package: Charge Capture helps healthcare teams submit claims efficiently while reducing errors. It integrates with already existing processes to provide the tools needed for accurate documentation and communication.

Features:

• Captures patient services on the go with a mobile round list, while keeping all facesheet and facility notes organized
• Integrates seamlessly with EHR/PM systems to simplify claim submission and reduce administrative burden
• Communicates securely and provides 24/7 support to resolve questions and keep operations smooth

Users consistently describe Updox as costly. One reviewer notes, “There should be a consideration in pricing. The pricing model ... seems to be on the higher side, and a bit difficult for small organizations.” Unexpected price increases are also a concern. As one user explains, a “25% price hike” was introduced, which created frustration for their team.

At the same time, some users point to value for money through operational efficiencies. As one reviewer highlights, it streamlines all of their “forms for patients to fill out online,” which “cuts down the cost of paper supplies and printer ink significantly.”

Overall, these comments highlight that even though Updox provides the needed functionality, its pricing and occasional increases remain a concern for some users, while others find that workflow efficiencies help offset the cost.

Add-on	Price	Description
eForms	Custom Pricing	HIPAA‑compliant electronic forms to collect and submit patient information
Internal Messaging	Custom Pricing	Secure communication between staff

Disclaimer: The pricing is subject to change.

Selecting the right Updox bundle starts with understanding your practice’s communication, workflow, and telehealth needs.

• Evaluate your practice size and patient volume. Choose a bundle that matches your daily communication and telehealth needs
• Consider workflow and outreach. Factor in appointment reminders, telehealth sessions, messaging, and document management
• Check integration and support needs. Ensure the bundle works smoothly with your EHR/PM systems and provides the level of support your team requires
• Balance cost and functionality. Focus on the features that simplify operations, then expand selectively
• Plan for growth. Start with what you need today and add bundles or features as your practice expands

The decision of whether to invest in Updox depends on its performance across major parameters such as value, usability, support, and features. We have deconstructed the sentiments of actual users below to assist in assessing the strengths and weaknesses of Updox: 

Ease Of Use 

Updox has an ease-of-use rating of 4.2/5. Users generally find the interface easy to use and appreciate how it integrates with EHR systems, simplifying common tasks like moving faxes into patient files or sending information securely. Many highlight that online forms and cloud storage reduce paper use and manual work, making daily workflows more efficient. 

Customer Support 

The software has a customer support rating of 3.8/5. Some users report responsive and helpful support, particularly for onboarding and routine queries. However, others identify issues with billing, contract management, and slower response times for difficult problems, which can create operational friction.

Functionality

Updox earns a functionality rating of 4/5. Users praise features like secure texting, faxing, online consultations, and report transfers to patient charts. At the same time, some point out limitations, namely incomplete text recognition, cumbersome integration, or manual steps that reduce efficiency. Overall, the platform covers essential communication and administrative needs, but certain workflows may require workarounds.

Alternative	Starting Price	Overall Rating
Office Ally Practice Mate	$44.95/provider/month	4.3/5
DrChrono EHR	$199/provider/month	3.9/5
Practice Fusion	$199/provider/month	3.8/5
Amazing Charts	$229/month	3.8/5
MDsuite	$200/user/month	3.2/5

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Based on user feedback and feature verification, Updox scores:

• Overall rating: /5
• Ease of use: 4.2/5
• Customer Support: 3.8/5
• Functionality: 4/5

The best Updox plan for you will depend on the size of your practice, how many patients you see, and which specific tools you need to most effectively manage communication, telehealth visits, and documentation. Also, factor in your available EHR system integrations and costs. Reliable support and responsive service are essential for making sure that things run smoothly. Spend some time comparing options, reading feedback from other users, and talking with the folks at Updox before you sign up for a plan.

How much does Updox cost?

Updox pricing varies by practice size, features, and usage. Plans start around $49 to $99/user/month, with higher costs for larger practices.

What pricing plans does Updox offer?

Updox offers customizable packages such as Standard and Enterprise. You can add bundles for extra capacity and avoid overage charges.

Can I get a quote before buying Updox?

Yes, you need to contact Updox sales for a custom quote based on your practice’s size, features, and expected usage. There is no public price list.

All the information in this article was sourced from official Updox materials available as of February 2026. We also combed through details about the bundles' features, usage caps, and add-ons to bring you a clear snapshot of what each plan delivers.

Verified user feedback was also taken into account to illustrate real-world experience, particularly in terms of ease of use, the timeliness and quality of support, the capability to integrate with existing software, and the overall impact on practice operations.