Last Updated
Overview
Updox software offers a unified communication and patient engagement platform for healthcare providers. Although support responsiveness may vary across scenarios, the platform provides a unique combination of HIPAA-compliant secure messaging, integrated telehealth services, and efficient electronic faxing capabilities offers unparalleled operational productivity. Overall, Updox’s strategic benefits make it a compelling choice for optimizing patient care and enhancing business operations.
Overall Rating
Based on 49 users reviews
3.6
Rating Distribution
Positive
63%
Neutral
18%
Negative
18%
Starting Price
Custom
Updox Specifications
- Appointment Management/Scheduling
- Patient Portal
- Telemedicine
- Billing and Invoicing
What Is Updox?
Updox is a comprehensive cloud-based healthcare communication solution that primarily serves medical practices, hospitals, and various healthcare organizations. It addresses crucial pain points like reducing patient no-shows and decreasing administrative burden by providing automated appointment reminders, digital intake forms, and an integrated patient portal. This full-featured system empowers practices to manage all patient and provider communications from a single location, resulting in enhanced patient experience, improved efficiency, and increased operational profitability for both small and large-scale providers.
Updox Pricing
Updox offers custom pricing based on the features required and the practice's scale:
- Standard Bundle: Custom pricing (upto 1,000 fax pages, 75 telehealth sessions, 500 appointment reminders)
- Enterprise Bundle: Custom pricing (up to 10,000 fax pages, 500 telehealth sessions, 2,500 appointments).
- Additional Standard Bundles: Custom pricing
- Additional Enterprise Bundles: Custom pricing
Updox Integrations
The Updox software supports integration with multiple systems and platforms, such as:
- Amazing Charts
- DrChrono
- Elation Health
- eMDs Practice Partner
- Greenway Intergy
- MacPractice
- PointClickCare
Who Is Updox For?
Updox software is ideal for a wide range of industries and sectors, including:
- Medical practices
- Hospitals
- Health systems
- Specialty clinics
- Behavioral health
- Endocrinology
- Pediatrics
Is Updox Right For You?
If your practice prioritizes modernizing patient communication and achieving HIPAA compliance across all digital channels, then Updox is an excellent fit. The platform has achieved full accreditation with the Direct Trusted Agent Accreditation Program, signaling a superior level of trust and security. By routing all documents—including eFaxes, secure texts, and patient portal messages—into one central unified inbox, it eliminates time wasted on switching between multiple systems. This, coupled with the mobile-friendly Charge Capture solution, ensures you avoid missed billing and shorten your revenue cycle, making it a powerful choice.
Still doubtful if Updox software is the right fit for you? Contact us at (661) 384-7070 for further guidance.
Updox Features
Telehealth Solution
The platform offers a state-of-the-art virtual care solution enabling providers to host secure, HIPAA-compliant video or audio consultations. This web-based access requires no app downloads for the patient, ensuring a simplified connection from any location, which significantly improves accessibility for care.
Electronic Faxing
Updox replaces traditional fax machines with an integrated, cloud-based digital service. This functionality allows users to send, receive, and securely store all patient documents electronically, removing hardware costs and manual scanning efforts while strictly maintaining compliance with healthcare regulations.
Secure Patient Communications
Providers can engage patients and staff using encrypted text or email messaging directly from the platform. This feature guarantees confidential communication, fostering better patient engagement while fully adhering to HIPAA standards, which is vital for exchanging Protected Health Information.
Automated Appointment Reminders
The system effectively reduces no-show rates by automating reminders sent via text, email, or phone call to patients. Timely notifications help practices maintain optimal scheduling efficiency, minimize potential revenue loss, and actively support patient adherence to their prescribed care plans.
Digital Intake Forms
Practices can streamline the pre-visit process by digitally sending, collecting, and storing necessary patient intake forms and consent documents. This capability supports a paperless workflow, minimizes data entry errors, and improves the speed of administrative tasks for both the front office and the patient.
Pros And Cons of Updox
Pros
Quick and reliable electronic fax retrieval
Excellent for online consultation and patient reminders
Provides unlimited cloud storage and flexible functionality
Cons
Text message delivery can be sometimes unreliable
Secure texting setup can be confusing for some patients
Updox Reviews
Total 49 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars41%
4
Stars22%
3
Stars14%
2
Stars4%
1
Stars18%
Share your experience
Hospital & Health Care, 51-100 employees
More than a year
“faxes fail every single day”
Pros
Honestly I can't recommend it. They had a very small page limit for faxing so we had faxes failing every single day. When the product was down, our staff reported a complete lack of support.
Cons
The product was broken a lot. Their contract is really unfair. You only have a tiny window to cancel and if you're just 18 days late, they lock you into a whole extra year of payments.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
3
Health, Wellness and Fitness, 11-50 employees
More than a year
“broken with bad support”
Pros
When it works, it's fine. But the problem is it just doesn't work reliably enough. And when you do have an issue, getting a response from customer service is really tough.
Cons
Customer service is frustrating. You can't just call and get a person to fix a problem. You have to schedule a Zoom meeting and if you're busy with actual work when it's time, you have to start all over. Meanwhile, important stuff for patients is just stuck. Their contracts auto-renew with no way out and they won't let you buy your way out. We're stuck paying about $600 a month for a service we don't even want anymore for seven more months. It's so annoying. The starting price was great when we began but then they raised it by 500%. When they have an outage which happens pretty often, it completely shuts our office down.
Rating Distribution
Ease of use
5
Value for money
1
Customer Support
1
Functionality
4
Health, Wellness and Fitness, 11-50 employees
Less than a year
“very poor support”
Pros
I like that it helps us communicate with patients much more quickly.
Cons
My main issues are with the leadership, the poor customer service and not being told about the fine print. If you don't tell them 60 days before your contract ends, you're stuck in it.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
2
Functionality
5
Frequently Asked Questions
What types of pricing plans does Updox offer?
Updox offers custom pricing. Get a detailed Updox cost estimate for your specific requirements.
Who are the typical users of Updox?
Typical users include physicians, pharmacists, and healthcare staff.
Does Updox have a mobile app?
No, Updox does not offer a dedicated mobile app.
What other apps does Updox integrate with?
Updox integrates with multiple platforms and softwares including Amazing Charts, DrChrono, Elation Health, eMDs Practice Partner, Greenway Intergy, MacPractice, PointClickCare.
What language does Updox support?
Updox supports English Language.
Does Updox offer an API?
No, Updox does not offer an API.
What level of support does Updox offer?
Updox offers phone, email/ticket, and knowledge base support.