Updox

What Is Updox?

Updox is a patient engagement and clinical communication platform that helps simplify practice management for modern clinics. It integrates tools like telehealth, electronic faxing, a patient portal, and payment collection, enabling clinics to manage documents, work efficiently, and support patient engagement through a single HIPAA-compliant solution. Alongside this, Updox also offers a separate digital charge capture platform.

What Is Updox Best For?

The platform stands out for bringing electronic faxing, patient messaging, document management, and telehealth into a single inbox without requiring practices to replace their existing EHR or practice management system. It operates alongside a practice's current setup, connecting communication and patient engagement tools that would otherwise be spread across separate platforms.

How Much Does Updox Cost?

Updox pricing starts at $119/month with custom quotes based on features required and practice size. The vendor offers two platforms: ‘The Updox Platform’ and ‘The Charge Capture Platform’, both charged at custom rates.

• The Updox Platform:
  • Standard Plan
  • Enterprise Plan
  • Additional Standard Bundles
  • Additional Enterprise Bundles
• The Charge Capture Platform:
  • Charge Capture

Apart from base subscription cost, clinics should account for the following estimated additional costs:

• Implementation And Deployment: Estimated at $2,000–$15,000, based on workflow configuration, practice size, and number of providers
• EHR Integration And Configuration: May range from $1,500 to $10,000, determined by interoperability requirements, workflow mapping, and custom integration
• Staff Training And Onboarding Expenses: Can cost $500–$5,000, depending on training sessions, number of staff members
• Data Migration: Generally, ranges from $1,000–$8,000, scales according to the data being transferred, the patient record, and the volume of documents

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Updox Integrations

Updox supports integration with the following platforms:

• Elation Health
• Practice Fusion
• Amazing Charts
• BestRx
• MacPractice
• DrChrono EHR

How Does Updox Work?

Log in to your account to access your unified inbox and follow the given steps to use the software features:

• Send documents and exchange private information securely with providers and other healthcare professionals
• Edit, sign, comment, and route documents, adding tags to keep records easy to locate and workflows organized
• Conduct HIPAA-compliant virtual visits through Updox's integrated telehealth feature
• Set up automated appointment reminders and turn on the patient portal so patients can self-schedule, view their records, and pay bills
• Contact individual patients through HIPAA-compliant secure text and broadcast messaging features

Who Is Updox For?

This software is used in the following types of healthcare operations:

• Solo practices
• Large Hospitals
• Health systems

Updox Use Cases

Based on our analysis of user feedback and Updox's capabilities, the software can work well for the following use cases:

Practices Running Multi-Participant Or Triage-Based Virtual Visits

Practices that need more than basic one-to-one video calls can use Updox Telehealth for conferences with up to 20 attendees. Its virtual waiting room supports triage workflows, while additional participants and interpreter services can be added when a visit requires caregivers, other clinicians, or language support.

Clinics Moving Away From Paper Faxing

Practices that still rely on physical fax machines can use Updox eFax to send, receive, edit, sign, and comment on documents digitally. Staff can also use Print to Fax from an EHR and track outbound activity from the fax dashboard, reducing reliance on paper-based document handling.

Practices Managing High No-Show Rates

Practices with frequent missed or late-canceled appointments can automate reminders through text, email, or phone calls. Patients can confirm or cancel directly from the reminder, and practices can customize reminder scripts by appointment type, such as giving different instructions for blood work and general visits.

Care Teams Coordinating Referrals Across Organizations

Clinics exchanging records with referring physicians, specialists, or hospitals can use Direct Secure Messaging to send patient health records, care plans, and follow-up messages securely. It can also support gathering records before visits and coordinating care with other providers after the encounter.

Is Updox Right For You?

If your practice wants to consolidate patient messaging, faxing, and virtual visits without replacing its EHR or PMS, Updox can be a good fit. Its Standard and Enterprise plans increase fax, telehealth, and messaging capacity as organizations grow. Updox is HIPAA-compliant and protects data with AES-256 encryption, SHA-2 hashing, and TLS in transit, alongside third-party security audits, penetration testing, and EHNAC accreditation.

Still not sure if Sessions Health software is the best fit for your practice? Connect with our team at (661) 384-7070, and they will help you make the right choice.