Updox

eFax replaces traditional fax machines with a digital faxing solution built into the platform. Practices can send and receive faxes, edit and sign documents, add comments, and use Print to Fax directly from their EHR, with the ability to access fax workflows remotely and track outbound faxes through a dashboard. The feature is backed by HIPAA-compliant safeguards, including secure cover pages, audit trails, and point-to-point encryption to protect any patient health information involved.

Updox brings together three communication tools for practices: Direct Secure Messaging, Secure Text, and Broadcast Messaging. Direct Secure Messaging lets staff exchange private documents and messages with pharmacists and other healthcare providers, while Secure Text lets staff message individual patients directly, cutting down on phone calls. Broadcast Messaging extends that reach further, letting clinics send announcements to many patients at once or to specific groups based on demographics or diagnosis.

Updox Telehealth offers HIPAA-compliant video and audio calls, with conferences supporting several attendees for group visits. A virtual waiting room enables triage-style workflows that mirror an in-person visit, enabling staff to manage patient flow before the provider joins. The feature integrates with most EHR systems, keeping visit records connected to the practice's existing workflow.

Patients can view test results, schedule appointments, and pay bills directly through the portal instead of calling the practice. The portal also lets patients share information securely and communicate with staff throughout the pre-visit, visit, and post-visit stages. This reduces the volume of routine calls staff handle each day.