Last Updated Feb 20, 2026
Overview
Updox software offers a unified communication and patient engagement platform for healthcare providers. Although support responsiveness may vary across scenarios, the platform provides a unique combination of HIPAA-compliant secure messaging, integrated telehealth services, and efficient electronic faxing capabilities offers unparalleled operational productivity. Overall, Updox’s strategic benefits make it a compelling choice for optimizing patient care and enhancing business operations.
Overall Rating
Based on 49 users reviews
3.6
Rating Distribution
Positive
63%
Neutral
18%
Negative
18%
Starting Price
Custom
Updox Specifications
Appointment Management/Scheduling
Patient Portal
Telemedicine
Billing and Invoicing
What Is Updox?
Updox is a comprehensive cloud-based healthcare communication solution that primarily serves medical practices, hospitals, and various healthcare organizations. It addresses crucial pain points like reducing patient no-shows and decreasing administrative burden by providing automated appointment reminders, digital intake forms, and an integrated patient portal. This full-featured system empowers practices to manage all patient and provider communications from a single location, resulting in enhanced patient experience, improved efficiency, and increased operational profitability for both small and large-scale providers.
Updox Pricing
Updox offers custom pricing based on the features required and the practice's scale:
- Standard Bundle: Custom pricing (upto 1,000 fax pages, 75 telehealth sessions, 500 appointment reminders)
- Enterprise Bundle: Custom pricing (up to 10,000 fax pages, 500 telehealth sessions, 2,500 appointments).
- Additional Standard Bundles: Custom pricing
- Additional Enterprise Bundles: Custom pricing
Updox Integrations
The Updox software supports integration with multiple systems and platforms, such as:
- Amazing Charts
- DrChrono
- Elation Health
- eMDs Practice Partner
- Greenway Intergy
- MacPractice
- PointClickCare
Who Is Updox For?
Updox software is ideal for a wide range of industries and sectors, including:
- Medical practices
- Hospitals
- Health systems
- Specialty clinics
- Behavioral health
- Endocrinology
- Pediatrics
Is Updox Right For You?
If your practice prioritizes modernizing patient communication and achieving HIPAA compliance across all digital channels, then Updox is an excellent fit. The platform has achieved full accreditation with the Direct Trusted Agent Accreditation Program, signaling a superior level of trust and security. By routing all documents—including eFaxes, secure texts, and patient portal messages—into one central unified inbox, it eliminates time wasted on switching between multiple systems. This, coupled with the mobile-friendly Charge Capture solution, ensures you avoid missed billing and shorten your revenue cycle, making it a powerful choice.
Still doubtful if Updox software is the right fit for you? Contact us at (661) 384-7070 for further guidance.
Updox Features
The platform offers a state-of-the-art virtual care solution enabling providers to host secure, HIPAA-compliant video or audio consultations. This web-based access requires no app downloads for the patient, ensuring a simplified connection from any location, which significantly improves accessibility for care.
Updox replaces traditional fax machines with an integrated, cloud-based digital service. This functionality allows users to send, receive, and securely store all patient documents electronically, removing hardware costs and manual scanning efforts while strictly maintaining compliance with healthcare regulations.
Providers can engage patients and staff using encrypted text or email messaging directly from the platform. This feature guarantees confidential communication, fostering better patient engagement while fully adhering to HIPAA standards, which is vital for exchanging Protected Health Information.
The system effectively reduces no-show rates by automating reminders sent via text, email, or phone call to patients. Timely notifications help practices maintain optimal scheduling efficiency, minimize potential revenue loss, and actively support patient adherence to their prescribed care plans.
Practices can streamline the pre-visit process by digitally sending, collecting, and storing necessary patient intake forms and consent documents. This capability supports a paperless workflow, minimizes data entry errors, and improves the speed of administrative tasks for both the front office and the patient.
