Last Updated Nov 11, 2025

Overview

Updox software offers a unified communication and patient engagement platform for healthcare providers. Although support responsiveness may vary across scenarios, the platform provides a unique combination of HIPAA-compliant secure messaging, integrated telehealth services, and efficient electronic faxing capabilities offers unparalleled operational productivity. Overall, Updox’s strategic benefits make it a compelling choice for optimizing patient care and enhancing business operations.

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Starting Price
Custom

What Is Updox?

Updox is a comprehensive cloud-based healthcare communication solution that primarily serves medical practices, hospitals, and various healthcare organizations. It addresses crucial pain points like reducing patient no-shows and decreasing administrative burden by providing automated appointment reminders, digital intake forms, and an integrated patient portal. This full-featured system empowers practices to manage all patient and provider communications from a single location, resulting in enhanced patient experience, improved efficiency, and increased operational profitability for both small and large-scale providers.

Updox Pricing

Updox offers custom pricing based on the features required and the practice's scale:

  • Standard Bundle: Custom pricing (upto 1,000 fax pages, 75 telehealth sessions, 500 appointment reminders)
  • Enterprise Bundle: Custom pricing (up to 10,000 fax pages, 500 telehealth sessions, 2,500 appointments).
  • Additional Standard Bundles: Custom pricing
  • Additional Enterprise Bundles: Custom pricing
Request a personalized Updox price estimate for your business today!

Updox Integrations

The Updox software supports integration with multiple systems and platforms, such as:

  • Amazing Charts
  • DrChrono
  • Elation Health
  • eMDs Practice Partner
  • Greenway Intergy
  • MacPractice
  • PointClickCare
Watch the Updox demo to learn more about its integration arrangements.

Who Is Updox For?

Updox software is ideal for a wide range of industries and sectors, including:

  • Medical practices
  • Hospitals
  • Health systems
  • Specialty clinics
  • Behavioral health
  • Endocrinology
  • Pediatrics

Is Updox Right For You?

If your practice prioritizes modernizing patient communication and achieving HIPAA compliance across all digital channels, then Updox is an excellent fit. The platform has achieved full accreditation with the Direct Trusted Agent Accreditation Program, signaling a superior level of trust and security. By routing all documents—including eFaxes, secure texts, and patient portal messages—into one central unified inbox, it eliminates time wasted on switching between multiple systems. This, coupled with the mobile-friendly Charge Capture solution, ensures you avoid missed billing and shorten your revenue cycle, making it a powerful choice.

Still doubtful if Updox software is the right fit for you? Contact us at (661) 384-7070 for further guidance.

Pros And Cons of Updox

Pros

  • Quick and reliable electronic fax retrieval

  • Excellent for online consultation and patient reminders

  • Provides unlimited cloud storage and flexible functionality

Cons

  • Text message delivery can be sometimes unreliable

  • Secure texting setup can be confusing for some patients

Frequently Asked Questions

Updox offers custom pricing. Get a detailed Updox cost estimate for your specific requirements.

Typical users include physicians, pharmacists, and healthcare staff.

No, Updox does not offer a dedicated mobile app.

Updox integrates with multiple platforms and softwares including Amazing Charts, DrChrono, Elation Health, eMDs Practice Partner, Greenway Intergy, MacPractice, PointClickCare.

Updox supports English Language.

No, Updox does not offer an API.

Updox offers phone, email/ticket, and knowledge base support.

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