Vital Interaction Reviews

“Connects us with our patients

Pros

VI automated several processes for me. Their appointment reminders, texting, and campaigns have completely upgraded the way I communicate with my patients.

Cons

I would like consistency in the way to search for patients throughout the platform. Sometimes it is through last names, and sometimes it is through first names. I also want the ability to go to patient profiles via multiple dashboards.

“Preferred Pediatrics

Pros

I appreciate the ease of use, messaging options, and reporting features.

Cons

All features are beneficial to my day-to-day. I have no complaints.

“Great product

Pros

It is very user-friendly. I can see the exact message that was sent to a patient and when.

Cons

Sometimes it gets confusing which message I am sending to the patients.

“OCH Vital Interaction

Pros

I find it easy to use and appreciate the integration with my current processes. It has improved efficiency, and client reminders are extremely helpful.

Cons

Our EHR vendor currently does not offer a good solution for a patient portal. So maybe some functionality typically associated with a portal. However, to be fair, this was not my expectation when I purchased this service.

“Challanges solved

Pros

The initial integration went without a hitch. Ongoing support is fantastic. The new feature adaptation has been seamless. I am very impressed with the ROI.

Cons

I sometimes have to wait while the system re-syncs when changes are made.

“Long-Time Customer

Pros

All of the messages that VI sends out can be entirely customizable, from the appointment reminders to recalls to bulk campaigns. This has been most useful for my practice.

Cons

Sometimes the software itself can be tricky to navigate for a newcomer. But the customer support at Vital is responsive and eager to help show me how to accomplish something or do it for me.

“Extremely Satisfied

Pros

The software is easy to navigate. If ever I need any assistance, I reach out to my rep, and he immediately responds with a solution or gets me to where I need to be.

Cons

I have never really had any issues with the system. The few things I have had were resolved quickly, and the staff always follows up to make sure I am satisfied.

“Vital Interaction Review

Pros

The ease of customization of patient messages for my office, the integration with our practice management system, and the ability to engage our patients to ensure appointments are scheduled, reminded, and followed up on!

Cons

There is a lot of information on the reports, so there is a learning curve to be able to interpret it all.

“Increase Patient Engagement!

Pros

VI was extremely easy to use with minimal training for end users. Advanced patient outreach was simple to understand as well.

Cons

The main menus may not be as descriptive or intuitive as they could be. That being said, the interface is very clean and easy to understand for people who use it on a daily basis.

“Vital Interaction is Great!

Pros

I have been working with VI for over five years, and they are fantastic. Their training is very well put together, and their support team is always on top of it.

Cons

I utilize VI in many ways, from sending campaigns to providing patients with updated appointment information. Their recall feature is excellent.