Vital Interaction

What Is Vital Interaction? 

Overview 

Vital Interaction is a cloud-based healthcare technology company that provides an automated intelligence platform to help medical practices focus on their patients. The software combines healthcare data, business intelligence and workflow automation into one centralized repository. It allows professionals to capture and store patient data, schedule appointments and automate workflows. 

What Is Vital Interaction Best For?  

Vital Interaction specializes in automating complex communication workflows. It is well-known for its automated patient interaction tools. It includes automating mundane tasks such as patient appointment reminders, follow-up calls, and patient surveys. Vital software also provides powerful analytics tools that allow medical practices to gain insights into their patient population.  

Vital Interaction Pricing 

The vendor does not provide pricing details on its official website. However, you can still get a customized pricing quote by clicking the Get Pricing button above. 

Vital Interaction Integrations  

The Vital Interaction software includes an API enabling easy integration with various third-party platforms. Here’s a list of a few third-party applications it integrates with: 

  • Athenahealth 
  • AdvancedMD 
  • Compulink Healthcare Solutions 
  • Kareo Clinical 
  • Nextech 
  • Veradigm 

How Does Vital Interaction Work? 

Here’s how you can start working on Vital software after successfully installing it into your system:  

  • Log in to the Vital Interaction portal using your account credentials 
  • Set up your user account and preferences, such as time zone and preferred language 
  • Create or import your patient list into the system 
  • Customize communication templates, including emails, texts, and voice messages
  • Schedule and send automated patient messages for appointments, reminders, and follow-ups 
  • Monitor message delivery and patient responses to track engagement and identify potential issues 
  • Analyze patient engagement using data insights to optimize communication strategy and improve patient care 

You can click on the Watch Demo option to get a live experience of the software. 

Who Is Vital Interaction For?  

Vital Interaction is designed for healthcare providers who want to improve patient engagement, reduce no-shows, and increase practice efficiency. Vital Interaction is suitable for:  

  • Hospitals 
  • Clinics  
  • Private Practices 

The software is suitable for all healthcare organizations, regardless of size. 

Vital Interaction Features  

  • Group Patient Messaging 
    This feature enables practices to create patient groups using the practice management connection or uploading a CSV with a patient ID. The criteria include age, gender, insurance, diagnosis etc.   
    Moreover, the software allows sending text, email, automated voicemail messages, or by patient preference. It also helps in sorting messages by day, provider and location. 
  • Bulk Message Sending  
    Bulk Messages allows you to send up to 100,000 messages in five short steps. It also enables users to send and receive SMS (text) messages with patients, including jpeg, gif, and jpg files. The software helps practices save time and improve efficiency while delivering better patient care.  
  • Custom Patient Forms 
    This feature allows patients to submit their information digitally, from consent forms to health questionnaires. With Vital Interaction, you can build custom forms from scratch or convert paper forms into digital, editable forms. All information is managed securely and in compliance with HIPAA regulations. 
  • Reporting 
    The Vital Interaction platform’s reporting feature provides an easy method to track key data. It includes the number of messages sent successfully, opened, and confirmed/declined. In addition, you can also keep an eye on callbacks and scheduling times after a reminder is sent. This function helps you better understand your campaigns and communication strategies for improved workflow optimization.  
  • Patient Appointment Reminders   
    Vital Interaction software offers a patient appointment reminder feature that optimizes communication and workflow within medical practices. This feature allows practices to send automated patient reminders about upcoming appointments, reducing no-shows and missed appointments. 

Is Vital Interaction Right For You? 

If you are a healthcare provider looking to reduce no-shows, automate patient communication, and increase practice efficiency, Vital Interaction may be the right option for you. The software is HIPAA compliant. It ensures that all patient data is securely stored and protected from unauthorized access or disclosure.   

Additionally, Vital Interaction has been ONC certified, meeting all requirements for the meaningful use of electronic health records (EHRs). Therefore, healthcare providers can trust that their data is secure and complies with federal regulations.   

If you are still not sure whether to buy the software or not, contact our team of experts. They will analyze your medical practice and help you select the most suitable software.

Vital Interaction Pricing 

The vendor does not provide pricing details on its official website. However, you can still get a customized pricing quote by clicking the Get Pricing button above. 

Vital Interaction Features

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EMR/EHR

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e-Prescribing

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Patient Portal

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Compliance Tracking

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Practice Management Software

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Patient Demographics

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Lab Integration

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Employee Management

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Appointment Scheduling

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Voice Recognition

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Mobile App

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Telemedicine Software

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Appointment Reminders

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Reporting and Analytics

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Medical Billing Service

PROS

  • A comprehensive patient engagement platform
  • Integrates with most EHR systems
  • Provides features to improve patient engagement and practice efficiency

CONS

  • Some users have reported issues with customer support
  • A steep learning curve for some users

Frequently Asked Questions (FAQs)

How much does Vital Interaction Software cost?

The vendor does not provide pricing details on its official website. You can click the Get Pricing button for a personalized pricing quote.

Is Vital Interaction Software cloud-based?

Yes, Vital Interaction Software is a cloud-based platform.

What are the main features of Vital Interaction Software?

The main features of Vital Interaction Software include patient appointment reminders, group patient messaging, reporting, bulk message sending, and custom patient forms.

What level of support does Vital Interaction Software have?

Vital Interaction offers several support options, including a 24/7 customer representative, phone support, email, and live chat.

Who are the main users of Vital Interaction Software?

Vital Interaction is designed for healthcare providers, including hospitals, clinics, and private practices.

Vital Interaction Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

Vital Interaction reviews

Overall Rating

5 Reviews

Excellent
60%
Good
20%
Average
0%
Poor
20%
Terrible
0%

Vital Interaction is worth a look! "User Friendly and Time Efficient"

April 2023

Christina

Health, Wellness and Fitness

Pros:
We are really impressed with Vital Interaction's smart list engine, which is our favorite feature. With their help, we have set up multiple smart lists to re-engage patients who were lost to follow up. Despite being new to their service, we are already experiencing a significant improvement in patient engagement.
Cons:
At the moment, I cannot identify any drawback.

Satisfied Customer for over 4 years

April 2023

Katie

Mental Health Care

Pros:
The development and integration team of the company is willing to incorporate new features to better meet the customer's requirements.
Cons:
Initially, there were some issues with our account setup that affected some features when loading new providers. However, the support team has been helpful in resolving these issues. It is important to note that these issues were likely caused by customer admins making changes without proper knowledge. This is not a criticism of the software itself.

Helpful Texting tool to remind patients of past due balances

February 2023

Mary beth

Medical Practice

Pros:
I can only give my feedback on the bulk messaging feature since that's the only one we use. It's user-friendly and helps us send texts to multiple patients every day to remind them of their past due balances before sending them to collections. The feature also comes in handy when we need to find patients' correct addresses
Cons:
I don't have anything that I particularly dislike.

Idea Inception to Go Live

January 2023

Samantha

Medical Practice

Pros:
The Vital Interaction platform is very versatile as it can combine multiple individual platforms we use into one. It is easy to use and can be accessed through a web portal instead of an app. This is particularly useful for people who work from home or different workstations within our facility. We have received excellent customer service so far and our integration has been smooth.
Cons:
I find it inconvenient when the navigation bar alternates between displaying full text and displaying only icons.

Not what was promised

December 2022

Taehlon

Medical Practice

Pros:
The automated messaging feature was useful, but it would have been better if the information sent was accurate.
Cons:
The support I received was terrible. They seemed unaware of the situation and did not respond promptly. It took them several weeks to resolve the issues, without providing any updates or communication during that time.

Call us at

(661) 384-7070

Call us at

(661) 384-7070