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With its scalable platform, Vital Interaction software streamlines complex workflows for practices of any size. Exploring the intuitive interface helps optimize operations, automate routine tasks and boost engagement through customized communications. Read this profile to know about its functionality, features, reviews, pros and cons.

Vital Interaction Specifications

Appointment Management/Scheduling

e-Prescriptions

LabIntegrations

Patient Portal

View All Specifications

What Is Vital Interaction Software? 

Overview

Vital Interaction is a cloud-based patient communication and workflow automation software for healthcare practices. It integrates with practice management systems and uses data and automation to streamline workflows, reduce no-shows, and empower patient engagement. Some key solutions it offers are appointment scheduling, patient reactivation, messaging and front-office automation.

Vital Interaction Software Pricing

Pricing varies as per the needs of the users. Contact us to know the details.

Vital Interaction Software Integrations

The Vital Interaction software includes an API enabling easy integration with various third-party platforms. Here’s a list of a few third-party applications it integrates with:

Who Is Vital Interaction Software For?

Vital Interaction is designed for healthcare providers who want to improve patient engagement, reduce no-shows, and increase practice efficiency. Vital Interaction is suitable for:

  • Hospitals
  • Clinics
  • Private Practices
Watch Vital Interaction Software demo to learn more about its functionalities.

Is Vital Interaction Software Right For You?

 Is optimizing workflows and building better patient relationships worth it for your practice? Vital Interaction's software may be right for your practice if these areas are priorities.

Their solution is designed to scale securely as practices grow. The software integrates with major practice management systems to aggregate patient data across locations securely. This gives practices insights into what is working well and where improvements can be made. The system architecture appears able to accommodate increasing practice sizes and patient volumes over time as well. Vital Interaction also emphasizes security measures and HIPAA compliance to ensure patient information and practice data remain private and protected no matter how large the practice or volume of data grows.

Still not sure if it's the right choice for you? Contact us at 661-384-7070 and let our experienced team assist you in making an informed decision.

Vital Interaction Features

The software can automatically send appointment reminders via email, text and voice messages to reduce no-shows and last-minute cancellations.

how it worksSee How It Works

It uses a 2-step cancellation process to collect insights into why patients are cancelling appointments and helps eliminate late cancellations.

how it worksSee How It Works

The software integrates with practice management systems to optimize workflows and save practice administrators time on manual tasks.

how it worksSee How It Works

It uses a smart list engine to identify patients who haven't scheduled appointments and helps practices reconnect with those patients.

how it worksSee How It Works

Practices can easily communicate with patients via targeted messages, emails and voicemails to improve relationships and experiences.

how it worksSee How It Works

The software aggregates patient data and provides business intelligence and insights to help practices operate more profitably.

how it worksSee How It Works

Pros and Cons of Vital Interaction

Pros

  • Automation of manual tasks like appointment reminders and follow ups can save practice staff significant time each day. This lets them focus on higher priority work
  • The software gives practices data-driven insights to help identify issues like high cancellation rates or lapses in patient care. This allows practices to make targeted improvements
  • Integrations with other systems eliminate duplicate data entry, reducing the risk of errors. Workflows are streamlined for higher efficiency, according to vital interaction reviews

Cons

  • Transitioning to new software requires practice staff to learn new systems and processes. This involves an initial time investment for training
  • Relying on automated communications for critical reminders introduces a dependency on technology. System outages could negatively impact the practice

Vital Interaction Reviews

Overall Rating

4.2

5 Reviews

Rating Distribution

5

star

(3)

4

star

(1)

3

star

2

star

(1)

1

star

April 2024

Love Vital Interactive! They took our medical practice to the next level!

Naomi

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I admire the knowledge, customer service, communication skills, and follow-up. They keep me updated on new products and listen to my concerns. They review my quarterly stats and ensure I am on track for success!

Cons

I have no cons , I love the system and enjoy working with their team of professionals from sales, integration, and support.

October 2023

One of the best services we've used

Michele

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The onboarding of the service was excellent, and the customer service is fantastic. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming me.

Cons

There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.

August 2023

Great Producr-Great Team

Gina

Medical Practice

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Pros

I find it easy to use, and it has been increasing our patient capture rate while decreasing no-shows. I appreciate the promptness and attentiveness of his team.

Cons

Vital has been great. I don't have any cons to note at this time.

July 2023

VI Product Review

Jared

Mental Health Care

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

Pros

The ability to create campaigns and send mass messages to select groups of individuals is amazing.

Cons

I have struggled with the integration between VI and our EHR.

July 2023

Very Helpful

ERik

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

So far, the implementation has been very smooth thanks to the team at VI.

Cons

No cons. I would appreciate some more flexibility on surveys, but overall, I'm very pleased.

April 2023

Vital Interaction is worth a look! "User Friendly and Time Efficient"

Christina

Medical Practice

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

Pros

We are really impressed with Vital Interactions smart list engine, which is our favorite feature. With their help, we have set up multiple smart lists to re-engage patients who were lost to follow up. Despite being new to their service, we are already experiencing a significant improvement in patient engagement.

Cons

At the moment, I cannot identify any drawback.

April 2023

Satisfied Customer for over 4 years

Katie

Mental Health Care

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

Pros

The development and integration team of the company is willing to incorporate new features to better meet the customers requirements.

Cons

Initially, there were some issues with our account setup that affected some features when loading new providers. However, the support team has been helpful in resolving these issues. It is important to note that these issues were likely caused by customer admins making changes without proper knowledge. This is not a criticism of the software itself.

March 2023

Vital Interaction

Beth

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I find it easy to use, and I appreciate the ability to group message and chat with patients.

Cons

I've had some issues with online forms, but I am not sure if it's an IT issue or a patient user issue.

March 2023

Review

Lenise

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Pros

It is very customizable and user-friendly. The customer service is prompt and friendly, and they are able to triage and diagnose issues quickly.

Cons

Patients rarely complain to me about repetitive messaging or "sending too much correspondence." This was an issue at one point, but it has since improved.

March 2023

Great Product

Dawnette

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I like the ease of use and the ability to customize the product to fit my needs.

Cons

There is nothing I don't like about Vital Interactions. It is a wonderful product.

Frequently Asked Questions

Vital software supports English.