softwareVital Interaction Reviews
5 Reviews
Overall Rating
4.2
5 Reviews
Rating Distribution
5
(3)
4
(1)
3
(0)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Overall Rating
4.2
5 Reviews
Rating Distribution
5
(3)
4
(1)
3
(0)
2
(1)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Vital Interaction is worth a look! "User Friendly and Time Efficient"
Vital Interaction is worth a look! "User Friendly and Time Efficient"
Pros
We are really impressed with Vital Interactions smart list engine, which is our favorite feature. With their help, we have set up multiple smart lists to re-engage patients who were lost to follow up. Despite being new to their service, we are already experiencing a significant improvement in patient engagement.
Cons
At the moment, I cannot identify any drawback.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Christina
Health, Wellness and Fitness, 11-50 employees employees
Apr 29, 2023
Satisfied Customer for over 4 years
Satisfied Customer for over 4 years
Pros
The development and integration team of the company is willing to incorporate new features to better meet the customers requirements.
Cons
Initially, there were some issues with our account setup that affected some features when loading new providers. However, the support team has been helpful in resolving these issues. It is important to note that these issues were likely caused by customer admins making changes without proper knowledge. This is not a criticism of the software itself.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Katie
Mental Health Care, 11-50 employees employees
Apr 11, 2023
Helpful Texting tool to remind patients of past due balances
Helpful Texting tool to remind patients of past due balances
Pros
I can only give my feedback on the bulk messaging feature since thats the only one we use. Its user-friendly and helps us send texts to multiple patients every day to remind them of their past due balances before sending them to collections. The feature also comes in handy when we need to find patients correct addresses
Cons
I dont have anything that I particularly dislike.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Mary beth
Medical Practice, 2-10 employees employees
Feb 15, 2023
Idea Inception to Go Live
Idea Inception to Go Live
Pros
The Vital Interaction platform is very versatile as it can combine multiple individual platforms we use into one. It is easy to use and can be accessed through a web portal instead of an app. This is particularly useful for people who work from home or different workstations within our facility. We have received excellent customer service so far and our integration has been smooth.
Cons
I find it inconvenient when the navigation bar alternates between displaying full text and displaying only icons.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Samantha
Medical Practice, 11-50 employees employees
Jan 18, 2023
Not what was promised
Not what was promised
Pros
The automated messaging feature was useful, but it would have been better if the information sent was accurate.
Cons
The support I received was terrible. They seemed unaware of the situation and did not respond promptly. It took them several weeks to resolve the issues, without providing any updates or communication during that time.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
4
Taehlon
Medical Practice, 11-50 employees employees
Dec 20, 2022
Filters
Vital Interaction is worth a look! "User Friendly and Time Efficient"
Vital Interaction is worth a look! "User Friendly and Time Efficient"
Pros
We are really impressed with Vital Interactions smart list engine, which is our favorite feature. With their help, we have set up multiple smart lists to re-engage patients who were lost to follow up. Despite being new to their service, we are already experiencing a significant improvement in patient engagement.
Cons
At the moment, I cannot identify any drawback.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Christina
Health, Wellness and Fitness, 11-50 employees employees
Apr 29, 2023
Satisfied Customer for over 4 years
Satisfied Customer for over 4 years
Pros
The development and integration team of the company is willing to incorporate new features to better meet the customers requirements.
Cons
Initially, there were some issues with our account setup that affected some features when loading new providers. However, the support team has been helpful in resolving these issues. It is important to note that these issues were likely caused by customer admins making changes without proper knowledge. This is not a criticism of the software itself.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Katie
Mental Health Care, 11-50 employees employees
Apr 11, 2023
Helpful Texting tool to remind patients of past due balances
Helpful Texting tool to remind patients of past due balances
Pros
I can only give my feedback on the bulk messaging feature since thats the only one we use. Its user-friendly and helps us send texts to multiple patients every day to remind them of their past due balances before sending them to collections. The feature also comes in handy when we need to find patients correct addresses
Cons
I dont have anything that I particularly dislike.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Mary beth
Medical Practice, 2-10 employees employees
Feb 15, 2023
Idea Inception to Go Live
Idea Inception to Go Live
Pros
The Vital Interaction platform is very versatile as it can combine multiple individual platforms we use into one. It is easy to use and can be accessed through a web portal instead of an app. This is particularly useful for people who work from home or different workstations within our facility. We have received excellent customer service so far and our integration has been smooth.
Cons
I find it inconvenient when the navigation bar alternates between displaying full text and displaying only icons.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Samantha
Medical Practice, 11-50 employees employees
Jan 18, 2023
Not what was promised
Not what was promised
Pros
The automated messaging feature was useful, but it would have been better if the information sent was accurate.
Cons
The support I received was terrible. They seemed unaware of the situation and did not respond promptly. It took them several weeks to resolve the issues, without providing any updates or communication during that time.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
4
Taehlon
Medical Practice, 11-50 employees employees
Dec 20, 2022