Vital Interaction Reviews

“Didn't sync in with our workflow

Pros

Customer Service is quick and everyone I have dealth with is easily reachable and responsive.

Cons

Unfortunately, this product does not work as expected. Implementation took eight months after we signed with them and began paying. We still do not have all the features working that were promised. Support requests are running about 6 weeks for resolution. Messaging capabilites are good, but sometimes the system will overwrite data. We have had complaints about not receiving remiders or cancellations from patients.

“Love Vital Interactive! They took our medical practice to the next level!

Pros

I admire the knowledge, customer service, communication skills, and follow-up. They keep me updated on new products and listen to my concerns. They review my quarterly stats and ensure I am on track for success!

Cons

I have no cons , I love the system and enjoy working with their team of professionals from sales, integration, and support.

“One of the best services we've used

Pros

The onboarding of the service was excellent, and the customer service is fantastic. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming me.

Cons

There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.

“Great Producr-Great Team

Pros

I find it easy to use, and it has been increasing our patient capture rate while decreasing no-shows. I appreciate the promptness and attentiveness of his team.

Cons

Vital has been great. I don't have any cons to note at this time.

“VI Product Review

Pros

The ability to create campaigns and send mass messages to select groups of individuals is amazing.

Cons

I have struggled with the integration between VI and our EHR.

“Very Helpful

Pros

So far, the implementation has been very smooth thanks to the team at VI.

Cons

No cons. I would appreciate some more flexibility on surveys, but overall, I'm very pleased.

“Vital Interaction is worth a look! "User Friendly and Time Efficient"

Pros

We are really impressed with Vital Interactions smart list engine, which is our favorite feature. With their help, we have set up multiple smart lists to re-engage patients who were lost to follow up. Despite being new to their service, we are already experiencing a significant improvement in patient engagement.

Cons

At the moment, I cannot identify any drawback.

“Satisfied Customer for over 4 years

Pros

The development and integration team of the company is willing to incorporate new features to better meet the customers requirements.

Cons

Initially, there were some issues with our account setup that affected some features when loading new providers. However, the support team has been helpful in resolving these issues. It is important to note that these issues were likely caused by customer admins making changes without proper knowledge. This is not a criticism of the software itself.

“Vital Interaction

Pros

I find it easy to use, and I appreciate the ability to group message and chat with patients.

Cons

I've had some issues with online forms, but I am not sure if it's an IT issue or a patient user issue.

“Review

Pros

It is very customizable and user-friendly. The customer service is prompt and friendly, and they are able to triage and diagnose issues quickly.

Cons

Patients rarely complain to me about repetitive messaging or "sending too much correspondence." This was an issue at one point, but it has since improved.

“Great Product

Pros

I like the ease of use and the ability to customize the product to fit my needs.

Cons

There is nothing I don't like about Vital Interactions. It is a wonderful product.

“Helpful Texting tool to remind patients of past due balances

Pros

I can only give my feedback on the bulk messaging feature since thats the only one we use. Its user-friendly and helps us send texts to multiple patients every day to remind them of their past due balances before sending them to collections. The feature also comes in handy when we need to find patients correct addresses

Cons

I dont have anything that I particularly dislike.

“Idea Inception to Go Live

Pros

The Vital Interaction platform is very versatile as it can combine multiple individual platforms we use into one. It is easy to use and can be accessed through a web portal instead of an app. This is particularly useful for people who work from home or different workstations within our facility. We have received excellent customer service so far and our integration has been smooth.

Cons

I find it inconvenient when the navigation bar alternates between displaying full text and displaying only icons.

“Not what was promised

Pros

The automated messaging feature was useful, but it would have been better if the information sent was accurate.

Cons

The support I received was terrible. They seemed unaware of the situation and did not respond promptly. It took them several weeks to resolve the issues, without providing any updates or communication during that time.

“Great Experience

Pros

I love its functionality, and it is easy for my staff to maneuver.

Cons

I can't say there's anything I would change at this point.

“Vital Interaction Highly Recommended!

Pros

The product is easy to use and has a lot of features that are missing in other applications. The customer service is quick and timely, and the implementation was easy, timely, and on budget.

Cons

I have not found any specific cons in the product. I just believe the sales call missed an important feature that should have been discussed initially with the team. It was a pleasant surprise to find out about the feature later.

“Vital Interation filled a vital void for my business!

Pros

Compared to other implementations, this was fast and easy. VI had a few questions and helped customize everything for my practice. There is a cadence of reminders that go out by a combination of phone, email, and text based on timing and patient preference.

Cons

When patients receive texts from us for the first time, they see a number they do not recognize and call our office to be sure it is legitimate.

“Vital Review

Pros

I find it easy to use, and I appreciate the reporting capabilities and the capture of potential revenue for forgotten appointment reminders.

Cons

Occasionally, my patients receive random text appointment reminders not associated with our practice.

“Vital Interaction

Pros

I like that this software integrates with our current practice management program. Our office is able to function more efficiently because we are not spending time manually confirming appointments or sending recall cards. The reports are easy to read and understand, and the support staff is very responsive and helpful.

Cons

The JotForm format, created for our new patient registration form, can be challenging to read sometimes, specifically the Patient Medical History and Family Medical History sections. I wish there was a column for the Patient's Medical History and one for Family Medical History.

“Ease of Access

Pros

What I like most is the SMS texting feature and the appointment cancellation option with all its features. These two features are what I use daily, and they give me the ability to add one more fail-safe to a patient's appointment. When a patient uses the cancellation feature on the appointment reminder, they sometimes accidentally cancel their appointment without realizing it. I use the texting feature to text the patient confirming we have canceled their appointment. It gives them the chance to confirm once and for all that they wish to cancel their appointment or realize there has been a mistake and call to sort things out. The ability for VI to cancel a patient appointment and capture their reason in the texting feature is also very helpful in confirming a patient has canceled their appointment.

Cons

At times, the message reports do not match, and I have to go back and cross-match between the Facility reports and message logs.