softwareWeCounsel Software Reviews
2 Reviews
Overall Rating
4.5
2 Reviews
Rating Distribution
5
(1)
4
(1)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Overall Rating
4.5
2 Reviews
Rating Distribution
5
(1)
4
(1)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Filters
Specialty
Provider Size
Time Used
Reasonably priced telemental health solution
Reasonably priced telemental health solution
Pros
In terms of affordability this software is reasonably priced and provides a reliable telemental health solution. It offers a userfriendly interface and continuous updates with additional features. Moreover its adherence to HIPAA compliance ensures the privacy and confidentiality of clients' information.
Cons
Occasionally there are disruptions in the video chat connection which can be frustrating for both the provider and the client. It remains uncertain whether these interruptions are caused by the platform itself or the strength of the user's internet signal.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Laura
Mental Health Care, 1-10 employees
Jan 06, 2020
They were not willing to make changes I needed. They often said its coming.
They were not willing to make changes I needed. They often said its coming.
Pros
While I appreciate the responsiveness of the IT personnel there were delays in their response times. The software itself had a straightforward user interface and there were minimal complexities involved in connecting with clients. The availability of predesigned templates was also beneficial.
Cons
The cost of the software is quite high considering the limited benefits I received. Communication with the directory was ineffective as I only received one referral after being listed for approximately eight months. Additionally there were issues with unwanted emails despite expressing my preference not to receive them. Overall the software did not sufficiently cater to the specific needs of individuals listed in the directory and I eventually found it more efficient to explore other options.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Pamela
Medical Practice, 1-10 employees
Jan 12, 2017
Filters
Reasonably priced telemental health solution
Reasonably priced telemental health solution
Pros
In terms of affordability this software is reasonably priced and provides a reliable telemental health solution. It offers a userfriendly interface and continuous updates with additional features. Moreover its adherence to HIPAA compliance ensures the privacy and confidentiality of clients' information.
Cons
Occasionally there are disruptions in the video chat connection which can be frustrating for both the provider and the client. It remains uncertain whether these interruptions are caused by the platform itself or the strength of the user's internet signal.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Laura
Mental Health Care, 1-10 employees
Jan 06, 2020
They were not willing to make changes I needed. They often said its coming.
They were not willing to make changes I needed. They often said its coming.
Pros
While I appreciate the responsiveness of the IT personnel there were delays in their response times. The software itself had a straightforward user interface and there were minimal complexities involved in connecting with clients. The availability of predesigned templates was also beneficial.
Cons
The cost of the software is quite high considering the limited benefits I received. Communication with the directory was ineffective as I only received one referral after being listed for approximately eight months. Additionally there were issues with unwanted emails despite expressing my preference not to receive them. Overall the software did not sufficiently cater to the specific needs of individuals listed in the directory and I eventually found it more efficient to explore other options.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Pamela
Medical Practice, 1-10 employees
Jan 12, 2017