WeCounsel Reviews, Pricing & Free Demo

Name: WeCounsel
Rating: 4.5 (2 reviews)

Last Updated Oct 8, 2026

Overview

WeCounsel is a telehealth platform, helping bridge the gap in behavioral health access through virtual care. It helps connect with certified providers, schedule sessions, and manage billing effortlessly, though some users report occasional disruptions in video chat. Overall, this HIPAA-compliant platform ensures secure messaging and video conferencing.

Overall Rating

Based on 2 users reviews

4.5

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Product Snapshot

WeCounsel Specifications

Appointment Management/Scheduling
Patient Portal
Telemedicine
Billing and Invoicing
Customizable Forms
Patient Demographics
e-Prescriptions
Lab Integration
Mobile App
Claims Management

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What Is WeCounsel?

Product Lineage Update: WeCounsel became VisuWell in 2018 as the company expanded from behavioral health telemedicine into broader virtual care. It later transitioned to Hatch, which now operates under the Hatch brand. This profile covers WeCounsel’s product history and the features associated with the platform.

WeCounsel is a comprehensive telebehavioral health platform that allows mental and behavioral health providers to deliver virtual care sessions and services.

The HIPAA-compliant software offers video and chat-based teletherapy sessions through its flexible online platform. Its feature set includes video conferencing, secure messaging, clinician dashboards, document sharing, scheduling, billing, and more.

By providing practitioners with a fully integrated system, WeCounsel software solutions aim to increase accessibility by overcoming the existing behavioral access challenge.

What Is WeCounsel Best For?

WeCounsel health software is popular in its industry because it provides a network of mental and behavioral health providers who are available to offer their services through this platform. It connects mental health providers offering specialty services for counseling. The network consists of licensed and certified professionals with experience in various mental and behavioral health fields.

Additionally, the WeCounsel platform allows patients to search for these providers based on location, specialty, availability, and insurance coverage. It is dedicated to virtually bridging behavioral providers with patients, ensuring seamless access to quality care.

How Much Does WeCounsel Cost?

WeCounsel pricing is estimated to start at $24.99/user/month, based on industry benchmarks. Final cost varies and is customized as per your needs and requirements. Additionally, users may incur potential extra costs. The following figures are estimates and may vary depending on provider terms.

Data Migration: $2,000–$25,000
Custom Integrations: $5,000–$50,000/integration
Workflow Customization: $2,000–$10,000
Staff Training: $1,000–$5,000
Implementation Consulting: $3,000–$15,000
API Development: $5,000–$25,000
Telehealth Compliance Consulting: $2,000–$10,000
Data Cleansing And Validation: $1,500–$10,000
Multi-State Provider Licensing: $500–$1,500/state/provider

Users generally feel WeCounsel’s pricing is reasonable for its capabilities, though some consider it expensive and would prefer more flexible, usage-based pricing options.

Request a personalized Wecouncel price quote now.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

WeCounsel Integrations

The platform offers an open API that allows for bidirectional integration with other clinical systems. However, further details on specific third-party integrations have not been provided.

How Does WeCounsel Work?

Here's how you can navigate the software’s dashboard and make use of its features:

Log in using your credentials and access the dashboard
Manage your profile, schedule, and client list from the online portal
Conduct HIPAA-compliant online sessions through the platform
Intake clients, perform assessments, and track sessions electronically
Bill clients and process payments securely within the software
Access analytics and reporting on caseload, utilization, and outcomes
Connect with patients at their point of care through an integrated network
Communicate securely with clients between sessions via messaging
Schedule follow-ups and track progress directly in the system
Get support through webinars, guides, and 24/7 technical assistance

You can schedule a free WeCounsel demo and learn more about the software.

Who Is WeCounsel For?

WeCounsel software is suitable for behavioral health practices of all types and sizes. It manages private practices, behavioral health organizations, and multiple-location health centers. The software is typically used by mental health providers that specialize in the following:

Clinical psychology
Counseling
Therapy
Social work

Is WeCounsel Right For You?

WeCounsel may be a suitable telebehavioral health solution if you are a mental health practice seeking streamlined virtual care services. It is a HIPAA-compliant video conferencing solution integrated with interactive scheduling and online billing tools.

The telemedicine software also offers features to schedule appointments, document storage, document sharing, and video calling. It can manage existing clients or onboard new ones by letting you access patient details with an intuitive dashboard. The vendor also offers appropriate technical, physical, and administrative security measures to safeguard sensitive patient data.

Still unsure if WeCounsel software is the right choice for you? Contact us at (661) 384-7070, and we will help you decide.

WeCounsel Features

Treatment Plan Management

WeCounsel's treatment plan management feature is designed to help providers create and manage individualized patient treatment plans. It allows providers to collaborate with their patients in real-time, set goals, create actionable tasks, track progress, and review the efficacy of the treatment plan. Additionally, professionals can use various treatment plan templates to create customized plans based on patient needs.

See How It Works

Appointment Scheduling

This feature helps mental and behavioral health providers set up appointments with their patients quickly and efficiently. Patient scheduling tools allow professionals to create appointment schedules, set availability, and manage patient calendars. Providers can also send patient appointment requests and assign appointment types and durations.

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Secure Messaging

WeCounsel's secure messaging feature facilitates safe communication between behavioral health providers and their clients between sessions. Encrypted chat ensures confidentiality while enabling therapists and patients to stay connected as needed. This asynchronous messaging functionality provides a convenient channel for ongoing engagement outside live video sessions.

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Medical Billing

The software provides an online billing feature that allows mental and behavioral health providers to streamline their billing processes to get paid quickly and easily. Providers can create and send invoices to patients directly through the platform, which makes it easier for providers to ensure clients are charged for the correct services.

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Pros And Cons of WeCounsel

A quick look at WeCounsel's strengths and weaknesses to
help you decide if it's the right fit

Pros

Simple client session access makes appointments easy
Responsive customer support helps resolve technical issues quickly
Integrated tools simplify scheduling, billing, messaging, and documentation
Reliable video sessions support consistent remote care delivery
Clear interface makes telehealth sessions easier to navigate

Cons

Initial technical setup can sometimes challenge clients
Inconsistent video quality occasionally disrupts remote sessions
Appointment reminders sometimes direct clients to incorrect sites

WeCounsel Reviews

Insights from real users on WeCounsel’s features,
performance, and overall experience.

Total 2 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Stars

Share your experience

Laura

Mental Health Care, 1-10 employees

5.0

January 2020

“Reasonably priced telemental health solution”

Pros

In terms of affordability this software is reasonably priced and provides a reliable telemental health solution. It offers a userfriendly interface and continuous updates with additional features. Moreover its adherence to HIPAA compliance ensures the privacy and confidentiality of clients' information.

Cons

Occasionally there are disruptions in the video chat connection which can be frustrating for both the provider and the client. It remains uncertain whether these interruptions are caused by the platform itself or the strength of the user's internet signal.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Pamela

Medical Practice, 1-10 employees

4.0

January 2017

“They were not willing to make changes I needed. They often said its coming.”

Pros

While I appreciate the responsiveness of the IT personnel there were delays in their response times. The software itself had a straightforward user interface and there were minimal complexities involved in connecting with clients. The availability of predesigned templates was also beneficial.

Cons

The cost of the software is quite high considering the limited benefits I received. Communication with the directory was ineffective as I only received one referral after being listed for approximately eight months. Additionally there were issues with unwanted emails despite expressing my preference not to receive them. Overall the software did not sufficiently cater to the specific needs of individuals listed in the directory and I eventually found it more efficient to explore other options.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

How much does WeCounsel software cost?

WeCounsel offers customizable and flexible pricing plans, estimated to start at $24.99/user/month as per industry benchmarks. Get a tailored WeCounsel cost quote today.

Who are the main users of WeCounsel software?

This telemedicine software is mainly used by healthcare providers such as counselors, therapists, and psychologists.

What are the main features of WeCounsel software?

WeCounsel provides features for video conferencing, healthcare networking, appointment scheduling, online billing, and more.

What level of support does WeCounsel software offer?

WeCounsel therapy software offers various support options, including a help center, knowledge base, FAQs, and phone.

Is WeCounsel software cloud-based?

Yes, it is a cloud-based platform.

Is WeCounsel still available?

WeCounsel is no longer offered under its original name. It became VisuWell in 2018 and later transitioned to Hatch, which now operates under the Hatch brand.

Could patients use WeCounsel for online therapy?

Yes, patients could use WeCounsel for online therapy, including video conferencing.