WeCounsel
Last Updated
Overview
WeCounsel helps bridge the gap in behavioral health access through virtual care. It helps connect with certified providers, schedule sessions, and manage billing, though sometimes starting a new session takes too many clicks. Overall, this HIPAA-compliant platform supports secure messaging and video conferencing.
WeCounsel Specifications
- Appointment Management/Scheduling
- Patient Portal
- Telemedicine
- Billing and Invoicing
What Is WeCounsel?
Product Lineage Update: WeCounsel became VisuWell in 2018 as the company expanded from behavioral health telemedicine into broader virtual care. It later transitioned to Hatch, which now operates under the Hatch brand. This profile covers WeCounsel’s product history and the features associated with the platform.
WeCounsel is a telebehavioral health platform that allows mental and behavioral health providers to deliver virtual care sessions and services.
The HIPAA-compliant software offers video and chat-based teletherapy sessions through its flexible online platform. Its feature set includes capabilities like video conferencing, secure messaging, clinician dashboards, document sharing, scheduling, billing, and more.
By providing practitioners with a fully integrated system, WeCounsel software solutions may potentially help increase accessibility by overcoming the existing behavioral access challenge.
What Is WeCounsel Best For?
WeCounsel health software is well-regarded because it provides a network of mental and behavioral health providers who are available to offer their services through this platform. It connects mental health providers offering specialty services for counseling. The network consists of licensed and certified professionals with experience in various mental and behavioral health fields.
The platform also allows patients to search for these providers based on location, specialty, availability, and insurance coverage. It is dedicated to virtually bridging behavioral providers with patients, facilitating access to quality care.
How Much Does WeCounsel Cost?
WeCounsel pricing is estimated to start at $24.99/user/month, based on industry benchmarks. Final cost varies and is customized as per your needs and requirements. Users may also incur potential extra costs. The following figures are estimates and may vary depending on provider terms.
- Implementation and Configuration: $1,000–$5,000
- Data Migration: $500–$2,500
- Custom Integrations: $3,000–$10,000/integration
- Workflow Customization: $1,000–$5,000
- Staff Training: $500–$2,000
- Implementation Consulting: $2,000–$5,000
- API Development: $5,000–$15,000
- Telehealth Compliance Consulting: $1,000–$5,000
- Data Cleansing And Validation: $500–$2,000
Users generally feel WeCounsel’s pricing is reasonable. This is especially the case when its suite of capabilities is considered. However, some consider it expensive and would prefer more flexible, usage-based pricing options.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
WeCounsel Integrations
WeCounsel offers an open API that allows for bidirectional integration with other clinical systems. However, further details on specific third-party integrations have not been provided.
How Does WeCounsel Work?
Here's how you can navigate WeCounsel’s dashboard and make use of its features:
- Log in using credentials to access the dashboard
- Set up a profile, manage availability, and organize the client list
- Intake clients, collect information, and perform assessments
- Schedule appointments and manage upcoming sessions
- Conduct HIPAA-compliant online sessions through the platform
- Message clients securely between sessions
- Bill clients and process payments through the software
- Review analytics and reports on caseload, utilization, and outcomes
Who Is WeCounsel For?
WeCounsel software is suitable for behavioral health practices of all types and sizes. It manages private practices, behavioral health organizations, and multiple-location health centers. The software is typically used by mental health providers that specialize in the following:
- Clinical psychology
- Counseling
- Therapy
- Social work
Is WeCounsel Right For You?
WeCounsel may be a suitable telebehavioral health solution if you are a mental health practice seeking streamlined virtual care services. It is a HIPAA-compliant video conferencing solution integrated with interactive scheduling and online billing tools.
The telemedicine software also offers features to schedule appointments, document storage, document sharing, and video calling. It can manage existing clients or onboard new ones by letting you access patient details with an intuitive dashboard. The vendor also offers appropriate technical, physical, and administrative security measures to safeguard sensitive patient data.
Still unsure if WeCounsel software is the right choice for you? Contact us at (661) 384-7070, and we will help you decide.
WeCounsel Features
Treatment Plan Management
WeCounsel's treatment plan management feature is designed to help providers create and manage individualized patient treatment plans. It allows providers to collaborate with their patients in real-time, set goals, create actionable tasks, track progress, and review the efficacy of the treatment plan. Additionally, professionals can use various treatment plan templates to create customized plans based on patient needs.
Appointment Scheduling
This feature helps mental and behavioral health providers set up appointments with their patients quickly and efficiently. Patient scheduling tools allow professionals to create appointment schedules, set availability, and manage patient calendars. Providers can also send patient appointment requests and assign appointment types and durations.
Secure Messaging
WeCounsel's secure messaging feature facilitates safe communication between behavioral health providers and their clients between sessions. Encrypted chat can help with confidentiality while enabling therapists and patients to stay connected as needed. This asynchronous messaging functionality provides a convenient channel for ongoing engagement outside live video sessions.
Medical Billing
The software provides an online billing feature that allows mental and behavioral health providers to manage their billing processes and potentially get paid quickly and easily. Providers can create and send invoices to patients directly through the platform, which makes it easier for providers to charge clients for the correct services.
Pros And Cons of WeCounsel
Pros
Simple client session access makes appointments easy
Responsive customer support helps resolve technical issues quickly
Integrated tools simplify scheduling, billing, messaging, and documentation
Users appreciate HIPAA-compliance for secure telehealth access
Clear interface makes telehealth sessions easier to navigate
Cons
Initial technical setup can sometimes challenge clients
Inconsistent video quality occasionally disrupts remote sessions
Appointment reminders sometimes direct clients to incorrect sites
WeCounsel Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
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Share your experience
Mental Health Care, 1-10 employees
“Reasonably priced telemental health solution”
Pros
In terms of affordability this software is reasonably priced and provides a reliable telemental health solution. It offers a userfriendly interface and continuous updates with additional features. Moreover its adherence to HIPAA compliance ensures the privacy and confidentiality of clients' information.
Cons
Occasionally there are disruptions in the video chat connection which can be frustrating for both the provider and the client. It remains uncertain whether these interruptions are caused by the platform itself or the strength of the user's internet signal.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
“They were not willing to make changes I needed. They often said its coming.”
Pros
While I appreciate the responsiveness of the IT personnel there were delays in their response times. The software itself had a straightforward user interface and there were minimal complexities involved in connecting with clients. The availability of predesigned templates was also beneficial.
Cons
The cost of the software is quite high considering the limited benefits I received. Communication with the directory was ineffective as I only received one referral after being listed for approximately eight months. Additionally there were issues with unwanted emails despite expressing my preference not to receive them. Overall the software did not sufficiently cater to the specific needs of individuals listed in the directory and I eventually found it more efficient to explore other options.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Frequently Asked Questions
What is the starting price of WeCounsel?
WeCounsel offers customizable and flexible pricing plans, estimated to start at $24.99/user/month as per industry benchmarks. Get a tailored WeCounsel cost quote today.
What type of healthcare provider does WeCounsel support?
This telemedicine software is mainly used by behavioral healthcare providers such as counselors, therapists, and psychologists.
What are the main features of WeCounsel software?
WeCounsel provides features for video conferencing, healthcare networking, appointment scheduling, online billing, and more.
Do some users experience problems joining WeCounsel sessions?
Yes, reviewers have reported difficulties with camera and microphone setup, sign-in steps, and reconnecting after technical interruptions.
Is WeCounsel software cloud-based?
Yes, it is a cloud-based platform.
What level of support does WeCounsel software offer?
WeCounsel therapy software offers various support options, including a help center, knowledge base, FAQs, and phone.
Is WeCounsel still available?
WeCounsel is no longer offered under its original name. It became VisuWell in 2018 and later transitioned to Hatch, which now operates under the Hatch brand.
Could patients use WeCounsel for online therapy?
Yes, patients could use WeCounsel for online therapy, including video conferencing.