Zenoti Reviews

“Payroll issues”

Pros

A few of their reports and metrics turned out to be useful and the patient information pop-up was a nice touch. Aside from that, the system felt awkward and confusing overall.

Cons

One of the reports introduced a factor that completely threw off my payroll. Fixing the errors took an insane number of hours and it turned payroll into a total disaster.

“All-in-one platform”

Pros

Having appointment management, support and everything else in one place has been really helpful. The onboarding team was very attentive and the staff was friendly and clearly put in a lot of effort to make the transition easier for me.

Cons

The platform does offer a lot of functionality which is useful but having multiple ways to do the same thing can feel a bit confusing when you're just getting started.

“Transition support guidance”

Pros

Huge credit goes to the customer support team for how much they helped me during this challenging transition. Having someone so responsive made a big difference and whenever I needed guidance, he was there. He's also a really strong teacher which made learning the system much more manageable. I only wish I had been more involved from the start so I could have understood the platform better from day one.

Cons

One challenge I faced was navigating the system because there are a lot of different components to learn. With so many features and moving parts, it sometimes feels more complex than necessary and I would have preferred a simpler experience.

“Reporting insights analytics”

Pros

One thing we really appreciate is how powerful the platform is. The reporting features and the data you can pull from it have been very valuable for helping with business growth. Customer support has also been amazing. Being able to reach out with questions anytime and actually get helpful answers makes a big difference.

Cons

Although the platform is powerful, I found it confusing at times. For a smaller salon like ours, it can feel like more system than we actually need. Migrating our data was also frustrating on occasion though we eventually got everything transferred successfully.

“Medical aesthetics platform”

Pros

Built specifically with medical aesthetics in mind, this platform is very comprehensive and thoughtfully designed. Online booking, EMR, memberships and packages are all integrated which creates a feasible experience for patients.

Cons

The setup process requires a fair amount of time and I occasionally struggled to find or configure certain settings. While the system isn't always the most simple, I have to say the support team has been excellent.

“Flexible implementation approach”

Pros

Getting this set up was a really positive experience. The team was flexible with scheduling throughout implementation which made a big difference as we worked toward launch during a hectic holiday season. Our implementation manager was especially helpful and went through the data very carefully as we moved over from our previous system making the transition feel well supported.

Cons

One area where I'd like to see improvement is the amount of implementation support available after launch. We had daily check-ins and access to our implementation manager for the first two weeks which was very helpful but some issues only became apparent after we had spent more time working in the new system. That said, I appreciated that my implementation manager and team continued following up on outstanding items even after the formal support period ended.

“great for appointment management”

Pros

Appointment management has been excellent and it really feels like good value for the money. The system is very simple to use and the customer support has been wonderful. We were even able to schedule daily Zoom meetings whenever we needed help getting set up.

Cons

To be honest, I haven't found any real complaints so far. Learning a new platform always takes some effort but I found this one surprisingly user-friendly.

“Customizable platform”

Pros

Running my med spa is much more manageable with this powerful all-in-one platform. It comes with a wide range of features that support different parts of the business and the high level of customization was especially important to me as an owner.

Cons

The onboarding process does require a time investment because the learning curve can be fairly steep. I also found that some features required additional training and support before I felt completely comfortable using them.

“flexible workflows configuration”

Pros

There are a lot of different ways to get a task done which makes the system feel flexible. The customer service is especially strong and the available AI features are something I really appreciate.

Cons

During migrations from another platform, it would be helpful to have a way to create historical invoices so refunds from the previous system could be processed more easily. I'd also like to see support for multiple pay periods even if it's limited to employee-based reporting.

“Unauthorized billing after documented cancellation”

Pros

Zenoti offers a comprehensive, all-in-one platform for scheduling, POS, client management, and reporting. It is designed to support complex and multi-location spa and clinic operations.

Cons

Billing and cancellation handling. Despite providing clear written notice and receiving acknowledgment from Zenoti, my account continued to be charged after the stated cancellation date. Resolving billing issues required repeated follow-ups and escalation.

“Data analytics capabilities”

Pros

One thing that really stands out is the reporting and data analysis side. It gives us a much clearer view of performance, sales trends and team or service metrics which makes tracking everything far more effective. After the initial setup, the detailed numbers help us make better-informed decisions because the data is laid out clearly and in a very useful way.

Cons

Adjusting to the platform was probably the biggest challenge for me. Since our team came from a different system, the transition took some time and we needed additional training before everyone felt fully confident. A few workflows were less simple than expected which added to the learning process.

“Tailored onboarding experience”

Pros

Right from the start, the onboarding team was fantastic and worked closely with us to tailor the system around our specific needs. The training options were also very helpful and added a lot of value.

Cons

It does cost more than some other alternatives and it's missing a few basic reporting features. There's also no way to build custom reports which is a drawback.

“great custom settings options”

Pros

A few of the system settings are just as customizable as we need and the team is always helpful when it comes to finding solutions.

Cons

Couldn't find any major downsides.

“QuickBooks integration compatibility”

Pros

This platform covers just about everything we need. The QuickBooks and payroll integration has saved us a lot of time and using it has helped us grow and scale quickly.

Cons

Navigation could be more aligned, with fewer clicks needed to get around the program. The app also has room for improvement since it still feels somewhat limited in certain areas.

“Online booking system”

Pros

Online booking and appointment management has been the biggest plus for me, mainly because it makes things much more convenient for customers.

Cons

I'd really like the app to run faster, more along the lines of Mangomint. It would also help a lot if there were a simpler version designed for smaller salons.

“API integrations support”

Pros

Having a responsive support team and great functionality makes a big difference. The platform offers plenty of API integrations and the custom workflows add a lot of flexibility. I'd definitely recommend it.

Cons

It can feel a bit expensive for a smaller clinic. There are also times when the platform glitches which can happen when a CRM and POS are being handled in one system.

“Improved our business operations”

Pros

We couldn't be more pleased with Zenoti! It replaced four different systems we were using to manage our growing functional medicine practice, and eventually made everything so much easier. Our business operations are now so much more streamlined and efficient. Plus every aspect of this platform is user-friendly. They even have Zenoti University with easy-to-understand training modules to guide you through every step.

Cons

I can confidently say there is nothing I liked least.

“Everything is going well so far”

Pros

I really love how accurate the inventory management is. Moreover the reporting features are spot on.

Cons

Honestly the software feels a bit overwhelming for someone like me since it is so vast. There are a ton of steps to follow to get everything working right. Thank goodness the support team was there to help me out.

“Zenoti is amazing”

Pros

The setup process went really smoothly, and there are so many great features available for us to work with.

Cons

You might get confused at times mainly when you do not know what exactly you are doing. But once you get the hang of it, everything becomes flawless.

“Meet all our operational needs and much more!!!”

Pros

Zenoti is such a powerful software that has really met all our expectations for operations and accounting, and even more. Though we are still in the early stages, so we are learning how to use some of the features but I've been part of several software rollouts for EMRs and practice management systems and I have to say, I've never worked with a more helpful and responsive team than the one at Zenoti. Mainly the support team members working with us were fantastic. Like they were super quick to respond and provided great answers and feedback that really helped us set everything up just the way we needed it.

Cons

While Zenoti really excels in reporting and customization options, there are some aspects of the clinical usage that could be a bit more robust, and I would love to see an integration with Alle or other rewards programs! It's also not the most intuitive system to use/learn - but I have not worked with any software that has as many guides as Zenoti that show step by step how to do something. They also have weekly in-person trainings and Q+A for all users, I have attended one so far and found it incredibly helpful. So training and guidance is readily available after onboarding, which really helps with the less intuitive aspects.