Zenoti Reviews

“Reporting and support services”

Pros

Customer support and the reporting tools have been the biggest highlights for me. Whenever I need a quick answer, the help desk is available and responsive which makes a real difference.

Cons

The downside is that the system can feel confusing at times and it doesn't always let me do the changes I want to make. Making updates should be more flexible and easy.

“Comprehensive platform capabilities”

Pros

From the very beginning, the onboarding process went far beyond what I expected. Sudhanshu was organized, communicative, patient and genuinely supportive the whole way through. Switching to a new software can feel overwhelming because there's so much to take in but I never felt like I was left to figure it out by myself. Whenever he didn't have an answer right away, he made the effort to research it, look into different possibilities and come back with a solution. He also helped me think through my workflows and gave helpful input when I was trying to understand what would be considered standard in the industry. That kind of support made a huge impact. I've used Square, Vagaro, GlossGenius and most recently Mangomint and this is easily the most comprehensive platform I've worked with. The customization, reporting, automation and operational insight are on a completely different level from anything I've used before. It gives me visibility into my business that I simply never had with other software.

Cons

Only real hurdle was the learning curve which is honestly expected with a system this powerful. There's a lot to learn because the platform is capable of so much. I don't really view that as a downside though. It's just part of putting a powerful system in place and the strong onboarding support made that transition much more manageable.

“efficient support team”

Pros

Working with the customer support team was a really positive experience. She was not only efficient but also handled everything promptly and kept things moving in a timely manner.

Cons

There really aren't any major downsides to mention though the onboarding process can feel a little rough at times. It helps to give your team some extra time to review the system thoroughly before going live.

“Appointment management system”

Pros

Scheduling feels very simple and the checkout flow is easy and efficient. Whenever we've needed help, the support team has been responsive and genuinely helpful.

Cons

Getting everything onboarded at the beginning involved a lot of work and we ran into a few issues during that process. The platform also includes a wide range of reports to choose from although we've noticed some data discrepancies at times.

“All-in-one business management solution”

Pros

Having everything in one system makes a big difference for running the business. It covers online booking, staff scheduling, client profiles, memberships, packages, loyalty programs, promotions, reporting and marketing so we can manage a lot without jumping between different tools. One of the biggest benefits is how it helps us deliver a more polished and consistent experience for clients while also creating more chances to drive rebooking, memberships and long-term loyalty. The webstore and automated messaging have been especially useful too since they help us grow beyond just relying on walk-in appointments.

Cons

With such a wide range of features some of the setup can feel pretty complex and takes time to fully figure out. Things like promotions, loyalty rewards, membership rules, redemption settings and certain booking options are not always as simple as I expected. It can be tricky to tell which exact settings need to be turned on to make an offer behave the way you want especially when you are dealing with restrictions, spending minimums or different eligibility rules for different clients.

“operational efficiency gains”

Pros

Right away, the biggest benefit has been how much this platform improves our day-to-day operations and overall efficiency. The scheduling tools do a really good job of helping us manage provider calendars, make better use of appointment slots and cut down on scheduling conflicts which keeps the team organized and productive. It also includes strong features for patient management, reporting and communication so we spend less time on administrative work and more time focused on providing excellent patient care. The system feels simple overall and has helped create a better workflow across multiple departments.

Cons

One thing that has been less appealing is the dashboard which can feel a bit overwhelming especially for someone new to the platform. There's a lot of information, features and navigation choices presented all at once so it can take extra time to locate specific tools or reports quickly.

“Business customization options”

Pros

One of the biggest strengths of this system is how well it can be tailored to fit specific business needs. The support team is also a huge plus, they offer a lot of help and are consistently available whenever something comes up.

Cons

The mobile system and iPad app could still use some improvement in terms of speed and overall efficiency. That matters a lot for our business since we rely on iPads for charting.

“AI assistance tools”

Pros

The AI tools have been a huge plus and the staff has been incredibly friendly while helping us get everything set up and answering every question along the way.

Cons

The reconcile and audit report works quite differently from what I'm used to when it comes to counting inventory.

“Feature-rich platform experience”

Pros

Packed with features, it keeps getting better with new additions, including AI-powered tools. Those capabilities are essential to how I run my business every day especially for things like scheduling, accounting and other core operations.

Cons

Recently, I ran into a billing problem and despite trying several times, I couldn't get through to the billing team for help.

“Strong onboarding process”

Pros

Biggest positives were the outstanding customer support, the user-friendly system and how well it handles appointment management. The team was consistently helpful throughout the implementation process. We also really value the online booking feature, the patient management system and the strong value for money it brings to our day-to-day business operations.

Cons

During the initial implementation stage, a few features and processes took some time for the team to fully understand and get used to. That said, with ongoing support and guidance from the team, the transition became much more manageable over time.

“Online booking functionality”

Pros

Feature set has been a big win. Demand pricing works really well, the webstore looks beautiful and being able to move appointments around without a hassle has been incredibly helpful. Online booking and customer communication tools have also made a real difference for us.

Cons

The rollout did come with quite a few glitches during implementation but that's fairly normal when introducing new software. There are also some current limitations around reporting and invoicing although we're actively working through those issues.

“Helpful onboarding guidance”

Pros

From the start, the customer service has been excellent. The onboarding and setup team was incredibly helpful and patient the entire way through. Anytime we had questions or needed support, they responded quickly and helped us out which made the transition much more manageable.

Cons

At the beginning, the system can seem a bit complicated since there are a lot of features and tests to get familiar with. It takes a while to fully understand how everything works and move through it efficiently.

“Responsive IT support team”

Pros

the IT support team has been incredibly responsive and helpful. Their weekly check-ins have really helped us stay on track, bring up questions and resolve concerns quickly. They regularly follow up on open items and put in the effort to find timely solutions. I've also appreciated how clearly they communicate, how patient they are and how willing they've been to walk us through every step. Overall, it has been a very positive experience and we've felt consistently supported by the IT team.

Cons

Honestly, there isn't anything I dislike about it. If anything, I only wish we had made the switch years earlier and that's on us, not them. The service has been excellent and I can't say enough good things about the entire team.

“Advanced functionality features”

Pros

I appreciated how much functionality this platform offers. There can be quite a bit of clicking to get where you need to go but it really dives into the fine details of running the business. The reporting options and format variety are excellent and the calendar feature is especially useful for building custom reports around specific date ranges. Performance has been great, the pricing feels reasonable and the AI keeps improving and can usually assist before anything needs to be escalated to support. When it does need the tech team, their support is outstanding, they stay with the issue for as long as it takes until it's fully resolved. Integrations like HyperConnect and Mia, the AI agent, are also top tier.

Cons

Getting to certain areas can take a lot of clicks although it does seem like the product is actively being refined since there are frequent updates and new rollouts.

“Medical spa management software”

Pros

Running a medical spa takes a lot of moving parts and this platform brings all of them together in one comprehensive system. It covers the full operational needs of the business and makes day-to-day management much more organized while also creating a polished, elevated experience for clients, staff and administrators. Scheduling, client management and service tracking are all aligned which helps keep workflows efficient and well structured. On the management side, the reporting tools, performance insights and centralized oversight make it easier to make informed decisions and support business growth. Staff productivity and communication also benefit because appointments, service notes and client interactions are all handled within one secure platform. Another big advantage is how well it supports compliance and protects the business through proper documentation, digital recordkeeping and secure handling of client data. The paperless setup cuts down on physical files, reduces clutter and improves organization throughout the practice. On top of that, the built-in marketing tools, including email and SMS campaigns, are very useful for client engagement, retention and expansion. Overall, it creates a modern, efficient and professional system that improves both the client experience and the internal management of a medical spa.

Cons

One minor downside is that certain tasks or setup processes can take several steps to complete properly so it can feel a little complex at times. That said, it seems clear that this structure is there to maintain accuracy, consistency and correct configuration across the platform.

“Migration and reporting issues challenges”

Pros

This tool looks promising before signing the contract. Some of its features can be useful for organizing a business, provided they are properly configured and actually work as intended.

Cons

Right from the start, the migration was poorly handled, with a data mapping process full of errors that undermined the reliability of the information. Online payments are unstable, with frequent failures that directly affect sales. Gift card management is unreliable as well and has led to lost revenue. The most serious issue is how financial data is handled, it uses the NF525 standard as a reason to block any simple correction of mistakes. However, that standard requires traceability, not the inability to make corrections. The system offers no mechanism to fix an error while keeping a proper history even though that is clearly possible from a technical standpoint. In practice, this prevents truly accurate accounting. Another major problem is reporting and day-to-day business monitoring. The dashboards are not simple and do not provide a clear, immediate view of performance. To get a coherent picture of my activity, I have to open several separate reports and then export the data into Excel to rework it manually. That process takes far too much time and is not suitable for daily management. By comparison, my previous software gave me a clear, readable summary of my numbers on a single screen which made decision-making much easier. In its current setup, it's reporting system lacks clarity, logic and usability which makes running the business unnecessarily complicated. On top of that, customer support does not provide concrete technical analysis despite the issues being well documented.

“Helpful customer service team”

Pros

Customer service team was incredibly helpful and patient with all of our questions and follow-ups and we had plenty of them. It's been reassuring working with a team that was so responsive and I'm really glad we'll be able to add online booking once everything is fully in place.

Cons

Sometimes some of the terminology was a little hard to follow which made parts of the process more confusing than expected. I also wish the data transfer had gone more easily although part of that issue was tied to the EMR system we're moving away from.

“Smooth onboarding experience”

Pros

From the start, the onboarding team was incredibly patient and supportive while I worked through sending over forms, services and everything else involved in learning the system. I was also pleasantly surprised by how much of the chart notes and patient photos from our previous EMR were successfully transferred over.

Cons

Because the system is so powerful, getting everything set up and learning how to use it took many hours and plenty of late nights. The onboarding process and first few months of using it felt pretty overwhelming at times.

“Franchise support resources”

Pros

A couple of months into switching our business over, the experience has been fantastic especially with how well the platform supports franchising. Our account manager has been responsive, efficient and genuinely pleasant to work with. He really understands what we need and consistently comes up with solutions that fit. The IT team also did an excellent job training us on how to use the system and it didn't take long to get comfortable with bookings, reporting, inventory, scheduling and payroll.

Cons

At the start, the migration was a little challenging because we were assigned to a team in a different time zone which made communication difficult. Thankfully, that was resolved pretty quickly and once we were matched with another team, the experience became absolutely amazing.

“Implementation support services”

Pros

Right from the pre-integration stage, the support was detailed, timely and well organized. Going live was definitely challenging but we got through it successfully. Since implementing it, our online scheduling has gone up. I also had to adjust to being patient when sending questions since they were often directed back to me and then moved to the message board. When something still wasn't clear though, a live agent was usually easy to reach for help. With Rocket Lane, the support goes further through scheduled meetings where they really take the time to dive deeper into issues.

Cons

At times, my questions would start getting answered and then the responses would suddenly stop. Early on, I had to learn patience and rely on the message board more than I expected. The Aplus rewards also do not appear automatically so you have to go look for them yourself. On top of that, the process around customers returning products is not clearly defined especially when it comes to product returns, Aplus rewards and redeeming points.