ZENOTI Software

Zenoti has streamlined our business

Pros

Every aspect of this platform is user-friendly! They even have Zenoti University with easy-to-understand training modules to guide you through every step.

Cons

I can confidently say there is nothing I liked least.

So far so good!

Pros

I love the reporting capability and accuracy in inventory management.

Cons

Its is almost too vast for someone like me, and there are many steps to make sure things work properly. Thank goodness I had [sensitive content hidden] to help me!

Zenoti is a great system

Pros

The setup was well-implemented with lots of good features.

Cons

Set up can be a bit complicated if you don't know what you are doing.

Onboarding with Zenoti

Pros

Zenoti is a powerful piece of software that met all our operational and accounting needs and more. We're still in the early stages and learning to use some features, but I've been part of several software onboardings/rollouts, and the Zenoti team was the most helpful and prompt I've experienced. Their feedback and questions helped us set up the system the way we needed.

Cons

While Zenoti really excels in reporting and customization options, there are some aspects of the clinical usage that could be a bit more robust, and I would love to see an integration with Alle or other rewards programs! It's also not the most intuitive system to use/learn - but I have not worked with any software that has as many guides as Zenoti that show step by step how to do something. They also have weekly in-person trainings and Q+A for all users, I have attended one so far and found it incredibly helpful. So training and guidance is readily available after onboarding, which really helps with the less intuitive aspects.

Fantastic Support!

Pros

The attention from the support team was incredible. They always responded quickly to my questions.

Cons

long initial setup, too much knowledge all at once with Zenoti University made it hard to absord everything.

Horrible service and EXPENSIVE

Pros

I appreciate the customizable forms, but building them takes an excessive amount of time, and the Zenoti implementation team charges for assistance. This is not user-friendly for small business owners.

Cons

As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating. Recently, after utilizing Zenoti for 1.5 years, we began utilizing the marketing tools, only to find ourselves inadvertently exceeding our email capacity for May 2024. While we understand the need to pay for marketing emails, it's disappointing that hitting our cap also impacts essential functions like emailing receipts, without prior warning from Zenoti. Furthermore, the response from Zenoti support was less than satisfactory, offering to add 7500 emails for an additional $200 instead of acknowledging the lack of notification. This feels unreasonable given our already substantial monthly investment in the platform, which includes charges for text messages and photo management. As a small business, I manage the backend operations alone, making efficient support crucial. Unfortunately, Zenoti's customer service primarily relies on AI responses, resulting in lengthy wait times and a lack of personalized attention. Additionally, despite our investment, we've yet to receive proactive outreach from Zenoti regarding our experience or feedback on their app. In conclusion, while Zenoti offers valuable features, the lack of proactive support and additional charges for essential functionalities detract from its overall utility and value for our business. As a manager overseeing operations at our med spa, it's important to provide a comprehensive assessment of our experience with Zenoti. In addition to the frustrations outlined earlier, it's become apparent that Zenoti's business model prioritizes larger clients, often at the expense of smaller businesses like ours. Their approach, which seems geared towards extracting additional fees for basic functionalities, suggests a profit-driven ethos that neglects the needs of smaller enterprises. This money-centric strategy, coupled with a lack of personalized support for smaller clients, reinforces the impression that Zenoti is primarily concerned with maximizing revenue rather than fostering mutually beneficial partnerships. Given these observations, I would caution fellow small business owners to carefully consider whether Zenoti aligns with their operational and financial needs. In our experience, the platform's shortcomings and profit-focused mentality make it less suitable for businesses of our scale. Therefore, I would advise small business owners to explore alternative solutions that prioritize user experience and support tailored to their specific requirements.