zHealth Reviews

“Overall works great and easy to use

Pros

It's user-friendly, easy to learn, and offers many features such as credit card payment, text reminders, messaging, and inclusive billing.

Cons

I wish I had more flexibility to modify my SOAP notes. The system can be slow at times, but I know they are working on improving that. Additionally, the clearing house they work with is challenging and slow.

“Fast and easy to use software that is easily customizable

Pros

Quick and adaptable to suit my office, especially regarding billing.

Cons

I have to pay for custom forms in the software, but it's a fair price.

“Good Product for Chiros

Pros

Simple to learn and navigate. The billing process is very streamlined and Directly.

Cons

The schedule page is a bit cluttered, but I got used to it.

“Amazing Software

Pros

The setup process is easy, and it's an all-in-one solution with amazing features and various add-on options.

Cons

When working with different locations and chiropractors, it can be complicated to delete or edit patients, especially when changing their insurance.

“Chiro review

Pros

The system is easy to use, and we can link family accounts, which is convenient.

Cons

Making timely changes is difficult. We have to submit requests to the back office instead of making changes ourselves.

“started using zhealth 3 years ago

Pros

It's user-friendly, with customizable templates and an affordable price.

Cons

If I check people out without finishing the note portion, it throws off my numbers. It doesn't allow me to be lazy!

“This EHR is NOT for Acupuncturists and the customer service is challenging to work with

Pros

I Acknowledge the scheduling feature and the integration of a clearing house with the EHR.

Cons

Zhealth's EHR customer service has been the most disappointing experience I've had as a practitioner in over 52 years. The sales team misled us about the product and failed to deliver. The customer service representative/manager showed no consideration for our needs and made constant excuses. Working with Zhealth and their customer service has been incredibly exhausting and challenging. For instance, they didn't provide acupuncture templates for 6-8 months, and we had to use chiropractic templates instead. The billing and scheduling systems have glitches, and the customer service team is slow in resolving or addressing issues. I strongly recommend finding a better company to partner with and not wasting your time and money on these dishonest individuals. We recently switched to Jane EHR, and the experience has been wonderful. It's a much better platform, and Jane's customer service is proactive and friendly.

“Great value and easy to use

Pros

ZHealth has many easy-to-use features that allow my patients to schedule online and fill out intake forms digitally. I like the options for my SOAP notes, which work well for my office.

Cons

While the software was being updated and improved, the system was slow. However, it has been much better in the past month.

“Great software

Pros

ZHealth is very intuitive and easy to navigate. The support team is extremely helpful and answers questions promptly.

Cons

I can't change templates myself; it has to be done by the owner or support, but it's still customizable.

“Worth Every Penny

Pros

After extensive searching for an EHR that fit my practice, I discovered zHealth. I was convinced after our demo call. It's affordable, intuitive, and Simply. It also offers a membership-based practice option, which I couldn't find elsewhere for such a great value. Customer support is the best I've encountered.

Cons

For future updates, I suggest adding family profiles and the ability to use one credit card for an entire family's memberships.

“Review about my experience so far

Pros

The outstanding support system and abundance of helpful guides and articles enhance the overall experience. New features are integrated to facilitate system management and navigation.

Cons

The only improvement would be to integrate more cost-effective payment options.

“Move On

Pros

The initial setup and record configuration were promising.

Cons

The system is slow and frequently down. If I have issues, I have to email support. They run long queries during business hours, making it nearly impossible to use. I now use a separate schedule because it's down or not working most of the time. The bank for processing payments is very poor, so we can't even use it. There is no patient ledger; I have to go to each DOS to see where to add payment, etc. The system is slow, and customer service is terrible.

“ZHealth EHR

Pros

Easy to use and seamless transfer of old software contacts to the new software.

Cons

Customizing is a slow process but worth the time.

“Saving a valuable resource - my time

Pros

Cloud-based, so it can be accessed anywhere. I also like that it's more Android than Apple-based.

Cons

The transition into the software was challenging. Admittedly, it would be difficult with any EHR, but I struggled with it.

“Z Health is great!

Pros

Simple and online. Customer service is very nice.

Cons

It can take a minute to sort things as I want them. Sometimes, change tickets take a bit long.

“Customized EHR and speedy claims submission

Pros

No more writer's cramp from daily notes. The EHR is customized for my practice. Integration with the clearinghouse improves efficiency in claim submission and accounts receivable.

Cons

Software development and template management changes can sometimes be delayed.

“Great tool to use in our office

Pros

I find it fairly easy to use. Our customer support specialist is great and always gets back to me the same day. I know the doctor's favorite feature is that patients can book appointments online, even on the same day.

Cons

The software sometimes glitches, like when changing an appointment time. If it doesn't do its little flash before I move the appointment, it will keep it the same or move it to a different time on the same day, depending on what I was trying to do.

“This Software is Amazing!

Pros

This software is very easy to use and can be managed by the administrator, so everyone accesses only what they need.

Cons

I wish zHealth would integrate with Google Calendar so that my ZocDoc patients could be scheduled through the ZocDoc website.

“Dr Christina Trzaska

Pros

It simplifies SOAP notes, submitting claims, and posting claims. Appointments can be made from anywhere, even on a mobile phone.

Cons

There were billing errors within the software, but it's much better now.

“Awesome EHR system

Pros

Billing claims are very simple with this system. Entering payments is quick and painless. Everything is organized and efficient.

Cons

Patients sometimes get confused about their bill layout, but that's probably because everyone does it differently.