zHealth Reviews

“zHealth is Easy, Functional and Great Overall

Pros

It's simple to use and dependable.

Cons

The user hasn't been able to customize SOAP notes, but there's a feature rolling out for that.

“Zhealth for Chiros

Pros

As someone new to this industry/job, Zhealth has made it simple for me to figure things out through the "help" section on our account. The customer service is incredible, and they even provide tutorial videos for learning.

Cons

Honestly, there hasn't been anything I didn't enjoy.

“Ultimate Chiro software

Pros

Operating the system is straightforward, and if I encounter any issues, the response time for assistance is excellent compared to other companies.

Cons

I haven't come across any issues so far, and if I did, they would be resolved quickly.

“Ultimate Chiro software

Pros

Using the system is simple, and if I run into any problems, the support team's response time is outstanding compared to other companies.

Cons

I haven't come across any issues so far, and if I did, they would be resolved quickly.

“A World of Difference

Pros

The trainers are patient, making it easy to use and understand the software.

Cons

I'm still learning the new software, and I haven't fully grasped the report process yet.

“Great check in product

Pros

It helps streamline the check-in process, with great appointment reminders and automated billing.

Cons

The dashboard can be challenging, and technical problems do arise.

“zHealth Review

Pros

It's very understandable and meets all our needs.

Cons

I don't have any dislikes about it.

“Good for cash and new offices

Pros

Scheduling is easy, and the user interface is simple for searching patients.

Cons

Charting is difficult, and macros aren't allowed.

“Buyer Beware

Pros

The potential for voice dictation in SOAP notes seems promising.

Cons

It didn't precisely meet our needs, but we were assured it would.

“talk to text at low cost

Pros

Talk-to-text functionality is available without a significant investment or purchase. The price is reasonably low considering what you receive.

Cons

I wish there were macros like in another EHR. Just clicking to add without typing or spelling would be great.

“Awesome program for the price

Pros

It's easy to use and set up. The billing and patient accounting are clear and concise. It's also simple to configure for multiple providers. The schedule is easy to read, and I love the integration of online patient forms into the patient file.

Cons

EOB and claims posting aren't as simple as other programs I've used. Additionally, the reports don't provide many options to narrow down criteria.

“Great for smaller offices

Pros

Setting up and configuring the system is very easy. The templates are straightforward, and the affordability is great. The claims processing team is reliable, and online booking is a fantastic feature.

Cons

Managing the schedule for the team isn't easy when adjusting for time off or flexible schedules. There's no audit trail for appointment adjustments, and reporting needs significant development, although improvements are on the way.

“It works

Pros

The Z Health team has been highly responsive in terms of customer service.

Cons

The analytics for statistics could be enhanced to calculate things like average supplement sales per visit, gross service/supplement revenue per doctor over a specific timeframe, and wait and treatment time per visit.

“Melby Chiropractic review

Pros

Charging and entering payments is easy, and the system automatically communicates with patients.

Cons

The scheduling features for a single doctor's office and the lack of adaptability to meet our specific scheduling requirements, such as blocking out time for new patients and report of findings, are challenging.

“Valued Input

Pros

I appreciate that we can provide input to the software engineers, and updates are made based on our feedback. It's clear that they value the input of their customers.

Cons

I desire more reporting choices, but I haven't reported this yet as I've found workarounds.

“Love Z health

Pros

The SOAP and exam customization options are extensive, and the online platform integrates well with other services.

Cons

It can improve by adding more reports, invoices, and office flow options.

“Great match for a busy Chiropractic clinic

Pros

The "Copy Previous" feature is crucial for keeping up with a busy treatment schedule.

Cons

Zhealth closely aligns with what I would design if I had my own platform, but nothing is flawless.

“zHealth within a Multi-disciplinary Chiropractic Office

Pros

Integrating zHealth into our Sports Chiropractic facility was effortless! We had a few demo calls with zHealth before implementing it, and we were impressed by the layout, online booking capabilities, and billing functions. Since switching to zHealth, they have introduced a POS system and consistently update their software. Billing through zHealth is simple and straightforward, saving our billing department a lot of time and effort. We appreciate that patients/clients can book appointments with multiple providers either through our front desk or online. Moreover, zHealth offers automatic appointment reminders, virtual intake forms, and patient communication options.

Cons

Our office would love to see a few additional features, including comprehensive CRM data, patient reporting, and more customization options for SOAP notes.

“Solid EHR

Pros

Integrating zHealth into our practice was straightforward. The customer support team was excellent in helping us set everything up exactly the way we wanted.

Cons

It would be great to have customization options without relying on customer support.

“Great customizable software

Pros

I love the online scheduling and patient reminder features.

Cons

I'd love to be able to customize or modify my existing templates.

“Overall works great and easy to use

Pros

It's user-friendly, easy to learn, and offers many features such as credit card payment, text reminders, messaging, and inclusive billing.

Cons

I wish I had more flexibility to modify my SOAP notes. The system can be slow at times, but I know they are working on improving that. Additionally, the clearing house they work with is challenging and slow.

“Fast and easy to use software that is easily customizable

Pros

Quick and adaptable to suit my office, especially regarding billing.

Cons

I have to pay for custom forms in the software, but it's a fair price.

“Good Product for Chiros

Pros

Simple to learn and navigate. The billing process is very streamlined and Directly.

Cons

The schedule page is a bit cluttered, but I got used to it.

“Amazing Software

Pros

The setup process is easy, and it's an all-in-one solution with amazing features and various add-on options.

Cons

When working with different locations and chiropractors, it can be complicated to delete or edit patients, especially when changing their insurance.

“Chiro review

Pros

The system is easy to use, and we can link family accounts, which is convenient.

Cons

Making timely changes is difficult. We have to submit requests to the back office instead of making changes ourselves.

“started using zhealth 3 years ago

Pros

It's user-friendly, with customizable templates and an affordable price.

Cons

If I check people out without finishing the note portion, it throws off my numbers. It doesn't allow me to be lazy!

“This EHR is NOT for Acupuncturists and the customer service is challenging to work with

Pros

I Acknowledge the scheduling feature and the integration of a clearing house with the EHR.

Cons

Zhealth's EHR customer service has been the most disappointing experience I've had as a practitioner in over 52 years. The sales team misled us about the product and failed to deliver. The customer service representative/manager showed no consideration for our needs and made constant excuses. Working with Zhealth and their customer service has been incredibly exhausting and challenging. For instance, they didn't provide acupuncture templates for 6-8 months, and we had to use chiropractic templates instead. The billing and scheduling systems have glitches, and the customer service team is slow in resolving or addressing issues. I strongly recommend finding a better company to partner with and not wasting your time and money on these dishonest individuals. We recently switched to Jane EHR, and the experience has been wonderful. It's a much better platform, and Jane's customer service is proactive and friendly.

“Great value and easy to use

Pros

ZHealth has many easy-to-use features that allow my patients to schedule online and fill out intake forms digitally. I like the options for my SOAP notes, which work well for my office.

Cons

While the software was being updated and improved, the system was slow. However, it has been much better in the past month.

“Great software

Pros

ZHealth is very intuitive and easy to navigate. The support team is extremely helpful and answers questions promptly.

Cons

I can't change templates myself; it has to be done by the owner or support, but it's still customizable.

“Worth Every Penny

Pros

After extensive searching for an EHR that fit my practice, I discovered zHealth. I was convinced after our demo call. It's affordable, intuitive, and Simply. It also offers a membership-based practice option, which I couldn't find elsewhere for such a great value. Customer support is the best I've encountered.

Cons

For future updates, I suggest adding family profiles and the ability to use one credit card for an entire family's memberships.

“Review about my experience so far

Pros

The outstanding support system and abundance of helpful guides and articles enhance the overall experience. New features are integrated to facilitate system management and navigation.

Cons

The only improvement would be to integrate more cost-effective payment options.

“Move On

Pros

The initial setup and record configuration were promising.

Cons

The system is slow and frequently down. If I have issues, I have to email support. They run long queries during business hours, making it nearly impossible to use. I now use a separate schedule because it's down or not working most of the time. The bank for processing payments is very poor, so we can't even use it. There is no patient ledger; I have to go to each DOS to see where to add payment, etc. The system is slow, and customer service is terrible.

“ZHealth EHR

Pros

Easy to use and seamless transfer of old software contacts to the new software.

Cons

Customizing is a slow process but worth the time.

“Saving a valuable resource - my time

Pros

Cloud-based, so it can be accessed anywhere. I also like that it's more Android than Apple-based.

Cons

The transition into the software was challenging. Admittedly, it would be difficult with any EHR, but I struggled with it.

“Z Health is great!

Pros

Simple and online. Customer service is very nice.

Cons

It can take a minute to sort things as I want them. Sometimes, change tickets take a bit long.

“Customized EHR and speedy claims submission

Pros

No more writer's cramp from daily notes. The EHR is customized for my practice. Integration with the clearinghouse improves efficiency in claim submission and accounts receivable.

Cons

Software development and template management changes can sometimes be delayed.

“Great tool to use in our office

Pros

I find it fairly easy to use. Our customer support specialist is great and always gets back to me the same day. I know the doctor's favorite feature is that patients can book appointments online, even on the same day.

Cons

The software sometimes glitches, like when changing an appointment time. If it doesn't do its little flash before I move the appointment, it will keep it the same or move it to a different time on the same day, depending on what I was trying to do.

“This Software is Amazing!

Pros

This software is very easy to use and can be managed by the administrator, so everyone accesses only what they need.

Cons

I wish zHealth would integrate with Google Calendar so that my ZocDoc patients could be scheduled through the ZocDoc website.

“Dr Christina Trzaska

Pros

It simplifies SOAP notes, submitting claims, and posting claims. Appointments can be made from anywhere, even on a mobile phone.

Cons

There were billing errors within the software, but it's much better now.

“Awesome EHR system

Pros

Billing claims are very simple with this system. Entering payments is quick and painless. Everything is organized and efficient.

Cons

Patients sometimes get confused about their bill layout, but that's probably because everyone does it differently.

“Easy for Chiros

Pros

Very easy to navigate within the program. Easy to input new patients and send billing invoices or payments.

Cons

I'm not a fan of the integrated payment software.

“Thank you zHealth

Pros

The visit process flows smoothly from start to finish.

Cons

The billing process involves too many repetitive steps.

“Easy to Use

Pros

This program is very intuitive and makes it easy to access whatever you need.

Cons

I wish they had a live eligibility program integrated into the system.

“Chiropractic

Pros

The ability to submit claims to insurance companies daily has been incredibly impactful.

Cons

Some patients have expressed concerns about receiving excessive notifications.

“Great tool to use in our office

Pros

When we started with ZHealth over a year ago, we had Zoom meetings with our customer success specialist. I was given his cell phone number, so I always had a direct contact with ZHealth instead of being sent into a call center queue. When our representative took another job, he gave us the name and phone number of our new rep. There are two parts of the software I really like: the reports feature, which makes it easy for my chiropractic assistant to track patient visits and billing, and the ability for patients to schedule same-day appointments during their lunch break.

Cons

When I use the last visit report and enter a date range, it gives me every visit that patient had during that range. I'd like it to be a true last visit report so I can tell when someone hasn't been to my office for an extended period, allowing me to reach out to them.

“Love this product

Pros

This EHR is excellent. Having tried out numerous products, I find it easy to learn, and the sales staff are dedicated to tailoring it to your needs. I've recommended this product to many others, and they love it too.

Cons

There isn't much to complain about. I just wish they were quicker at implementing changes, although I don't check back as often as I should.

“zHealth for Multiple Services!

Pros

I love that many of my notes are automated with check marks and drop-downs. The software easily compiles a narrative, even if you have to type some of your entries into your notes.

Cons

What I like least about this software is the lack of a timestamp and that they don't offer medical documentation/HIPAA compliance officers to ensure all note-taking is done properly.

“Zhealth is the best

Pros

Web-based, quick, and everything you enter auto-saves. The price is a great value. Customer service is extremely helpful and friendly. Templates are easy to set up.

Cons

I like everything about this software. It's simple to use and helps me provide better patient care.

“Zhealth

Pros

It's user-friendly! The hand-built SOAP notes were a fantastic addition.

Cons

Initially, I found the billing section somewhat challenging to grasp, but once I got the hang of it, it became much clearer.

“Excellent Software

Pros

Patient management stands out as my favorite aspect.

Cons

It would be beneficial to include intake forms for workers' compensation injuries and slips and falls.