- Home
- EMR Software
- Zuub
Reviews
Zuub Reviews
24 Review(s)
softwareOverall Rating
4.6
24 Review(s)
Rating Distribution
5
(18)
4
(5)
3
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Overall Rating
4.6
24 Review(s)
Rating Distribution
5
(18)
4
(5)
3
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
No history
No history
Pros
There's nothing I like about it, it's very basic and lacks history. As soon as we signed up, I realized it's not true what they say, there's nothing to like.
Cons
The only time I truly enjoyed the experience was when I had the opportunity to speak directly with the representative.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ruben
Alternative Medicine, 1-10 employees
Less than 6 months
June 2024
Excellent Product for Insurance Verification
Excellent Product for Insurance Verification
Pros
I found it very easy to set up and implement, with excellent support from their team. The verifications were accurate and easy to read.
Cons
Due to insurance limitations, I can't access third-party providers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Summer
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2024
Simple Solution for Insurance Verification
Simple Solution for Insurance Verification
Pros
Zuub was simple to use and provided the information our office needed in a clear, concise format.
Cons
Zuub does not work with my cloud-based practice management software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachael
Hospital & Health Care, 11-50 employees
More than a year
January 2024
Using Zuub Doubled our daily production on day 1!
Using Zuub Doubled our daily production on day 1!
Pros
The onboarding process was extremely personable, detailed yet easy to navigate. Increasing our daily production was the biggest surprise!
Cons
It is hard to find something I didn't like so far. My only request has been for personal onboarding contact instead of the online tutorial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sally
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
December 2023
Too Good!
Too Good!
Pros
We used Zuub to verify insurance for patients. Before Zuub, this process was tedious, involving visiting each individual website for verification. Often, we couldn't verify online and had to call the insurance company, ending up on hold for long periods. Switching to Zuub made this previously tedious process much easier!
Cons
Some reports were tough to understand or locate specific information I needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooke
Medical Practice, 11-50 employees
Less than a year
November 2023
Thank You
Thank You
Pros
I appreciate how it cuts down my work time by helping me verify insurances.
Cons
Sometimes, I experience slow or lost connections.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annie
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
Zuub! Try it! You will love it!
Zuub! Try it! You will love it!
Pros
Zuub is wonderful. We love the insurance verification! If the insurance can't be verified, we contact the patient. The system lets us set how frequently we verify, and we set ours to every 3 days. It gives us a head start.
Cons
The information from some insurance companies is very limited, which hampers efficiency.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Monica
Health, Wellness and Fitness, 11-50 employees
Less than a year
October 2023
Zuub Insurance Verification
Zuub Insurance Verification
Pros
We currently use Zuub for the insurance verification process. It has definitely saved us a lot of time on the phone with insurance companies, allowing us to be more present with patients in front of us or on the phone. I can catch if a patient no longer has insurance sooner with the instant verification weeks ahead. The installation was seamless, and everyone was very helpful and responsive when errors occurred.
Cons
I think it would be better to set up a single page for frequencies and history rather than cluttering the patient document center with all the information. We edited our verification process, but the information varies by insurance company. Despite this, Zuub has still saved us significant time for verification.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Health, Wellness and Fitness, 1-10 employees
October 2023
New User to Zuub
New User to Zuub
Pros
We love the instant verification and the automated use. It eliminates human write-back errors.
Cons
Currently, there's no complete write-back into Open Dental, causing extra work for staff. I know they're working on it, and once it's resolved, my review will improve.
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Tim
Hospital & Health Care, 11-50 employees
Less than 6 months
October 2023
ZUUB Review
ZUUB Review
Pros
The integration was fast and efficient. My team and I have saved several hours a day in verifying dental benefits!
Cons
I have no negative feedback about Zuub. It's a great system for verifying dental insurances.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Renu
Hospital & Health Care, 1-10 employees
Less than 6 months
September 2023
My new personal assistant
My new personal assistant
Pros
Zuub is a quick way to verify benefits while scheduling new patients and for recurring eligibility. It has saved so much time and human error. Zuub is an integral part of our office, keeping up with the constant changes in the dental insurance world while listening to customer questions or requests.
Cons
I'd like a feature to search by patient insurance company, name, and DOB, as sometimes patients don't have their sub ID.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
Medical Practice, 1-10 employees
Less than a year
September 2023
Zuub
Zuub
Pros
This insurance verification process has allowed us to no longer waste 2 of our employees' time and energy waiting on the phone with insurance companies. Being able to refresh and see updates within minutes is game-changing. We're starting to look at new features we can use with Zuub, such as treatment plans and online payments.
Cons
So far, there's nothing I dislike. I hope online payments can be written back to our practice management system soon.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Health, Wellness and Fitness, 11-50 employees
More than a year
September 2023
Insurance verification
Insurance verification
Pros
Insurance verification and treatment planning are done without me having to call insurance companies myself, leaving me more time to address other job duties.
Cons
I can't think of anything negative, but we haven't used the software for very long.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Becky
Hospital & Health Care, 11-50 employees
Less than 6 months
September 2023
A great software that is a big time-saver
A great software that is a big time-saver
Pros
Excellent customer service, easy implementation, and an expanding feature set.
Cons
When I joined, Excellus insurance was not included despite the advertisement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vik
Hospital & Health Care, 11-50 employees
Less than 6 months
September 2023
No Longer Spending Hours on Insurance
No Longer Spending Hours on Insurance
Pros
The best part of Zuub is the extremely responsive customer service. They are always willing to find a solution to all of my needs and are so friendly on top of that!
Cons
We don't face many issues with Zuub because they address any concerns promptly and are always improving.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janey
Hospital & Health Care, 11-50 employees
Less than 6 months
August 2023
Efficiency Boost: Streamlining Verifications and Patient Education with Zubb
Efficiency Boost: Streamlining Verifications and Patient Education with Zubb
Pros
The most impactful aspect of my experience with Zuub is the patient insurance verification feature. This feature is a game-changer in our workflow, revolutionizing the way we handle insurance verifications.
Cons
The only thing I dislike is not being able to access all insurance companies for verification.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ashley
Hospital & Health Care, 11-50 employees
Less than 6 months
August 2023
Love Zuub!
Love Zuub!
Pros
This software was so easy to set up and very intuitive. Once set up, Zuub handles 85% of our insurance verification.
Cons
I'd appreciate a way to check off when another staff member has worked on a verification that Zuub couldn't verify. I'm thankful my onboarding agent requested this feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Hospital & Health Care, 1-10 employees
Less than 6 months
August 2023
Time saver
Time saver
Pros
Zuub saves a lot of time for staff by avoiding the need to contact insurance companies for benefit breakdowns.
Cons
The benefit breakdown could be more detailed, but that's due to the insurance company, not Zuub.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nolan
Hospital & Health Care, 1-10 employees
Less than a year
August 2023
Dental Insurance Verification
Dental Insurance Verification
Pros
It's a great way to check patient benefits and eligibility.
Cons
Sometimes, it's slow and doesn't verify all patients.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Cynthia
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2023
Easy to use
Easy to use
Pros
Zuub is an efficient system that makes our daily job so much easier by improving communication with our patients.
Cons
I can't think of any cons as customer service has been helpful whenever issues arise.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Emily
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
June 2023
Great review
Great review
Pros
Everything about Zuub is great and easy to learn.
Cons
Nothing is too complicated with this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Hospital & Health Care, 1-10 employees
Less than 6 months
June 2023
Zuub Rocks!
Zuub Rocks!
Pros
The thing I love most about Zuub is that it can verify multiple patients at one time.
Cons
What I like least about Zuub is that several major insurance companies can't be verified, and it doesn't sync quickly enough with our PMS.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Ginger
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
June 2023
A great patient and provider experience!
A great patient and provider experience!
Pros
We love that Zuub is not only incredibly intuitive for patients, but their customer service is truly outstanding in providing support to providers. They go above and beyond to ensure we get the most out of the software and add features when needed. Most importantly, we can send incredibly detailed invoices that we previously had trouble sending through our PMS. These have been a godsend for our billing department.
Cons
We don't have many complaints! The only issue is the sync time to our PMS, but the wait is not too bad.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2023
Zuub Treatment and Financing
Zuub Treatment and Financing
Pros
Zuub has allowed us to streamline both sides of our patient experience. Its setup allows patients to be presented with a comprehensive treatment plan with explanations of services and lets us send detailed invoices.
Cons
Initially, the hardest part of using Zuub was changing how we input treatment into Eaglesoft for it to sync. After a while, everything went smoothly, and our patients felt more informed about their treatment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2023
Filters
Sort by:
No history
No history
Pros
There's nothing I like about it, it's very basic and lacks history. As soon as we signed up, I realized it's not true what they say, there's nothing to like.
Cons
The only time I truly enjoyed the experience was when I had the opportunity to speak directly with the representative.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ruben
Alternative Medicine, 1-10 employees
Less than 6 months
June 2024
Excellent Product for Insurance Verification
Excellent Product for Insurance Verification
Pros
I found it very easy to set up and implement, with excellent support from their team. The verifications were accurate and easy to read.
Cons
Due to insurance limitations, I can't access third-party providers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Summer
Health, Wellness and Fitness, 11-50 employees
More than a year
March 2024
Simple Solution for Insurance Verification
Simple Solution for Insurance Verification
Pros
Zuub was simple to use and provided the information our office needed in a clear, concise format.
Cons
Zuub does not work with my cloud-based practice management software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachael
Hospital & Health Care, 11-50 employees
More than a year
January 2024
Using Zuub Doubled our daily production on day 1!
Using Zuub Doubled our daily production on day 1!
Pros
The onboarding process was extremely personable, detailed yet easy to navigate. Increasing our daily production was the biggest surprise!
Cons
It is hard to find something I didn't like so far. My only request has been for personal onboarding contact instead of the online tutorial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sally
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
December 2023
Too Good!
Too Good!
Pros
We used Zuub to verify insurance for patients. Before Zuub, this process was tedious, involving visiting each individual website for verification. Often, we couldn't verify online and had to call the insurance company, ending up on hold for long periods. Switching to Zuub made this previously tedious process much easier!
Cons
Some reports were tough to understand or locate specific information I needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooke
Medical Practice, 11-50 employees
Less than a year
November 2023
Thank You
Thank You
Pros
I appreciate how it cuts down my work time by helping me verify insurances.
Cons
Sometimes, I experience slow or lost connections.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annie
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2023
Zuub! Try it! You will love it!
Zuub! Try it! You will love it!
Pros
Zuub is wonderful. We love the insurance verification! If the insurance can't be verified, we contact the patient. The system lets us set how frequently we verify, and we set ours to every 3 days. It gives us a head start.
Cons
The information from some insurance companies is very limited, which hampers efficiency.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Monica
Health, Wellness and Fitness, 11-50 employees
Less than a year
October 2023
Zuub Insurance Verification
Zuub Insurance Verification
Pros
We currently use Zuub for the insurance verification process. It has definitely saved us a lot of time on the phone with insurance companies, allowing us to be more present with patients in front of us or on the phone. I can catch if a patient no longer has insurance sooner with the instant verification weeks ahead. The installation was seamless, and everyone was very helpful and responsive when errors occurred.
Cons
I think it would be better to set up a single page for frequencies and history rather than cluttering the patient document center with all the information. We edited our verification process, but the information varies by insurance company. Despite this, Zuub has still saved us significant time for verification.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirsten
Health, Wellness and Fitness, 1-10 employees
October 2023
New User to Zuub
New User to Zuub
Pros
We love the instant verification and the automated use. It eliminates human write-back errors.
Cons
Currently, there's no complete write-back into Open Dental, causing extra work for staff. I know they're working on it, and once it's resolved, my review will improve.
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Tim
Hospital & Health Care, 11-50 employees
Less than 6 months
October 2023
ZUUB Review
ZUUB Review
Pros
The integration was fast and efficient. My team and I have saved several hours a day in verifying dental benefits!
Cons
I have no negative feedback about Zuub. It's a great system for verifying dental insurances.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Renu
Hospital & Health Care, 1-10 employees
Less than 6 months
September 2023
My new personal assistant
My new personal assistant
Pros
Zuub is a quick way to verify benefits while scheduling new patients and for recurring eligibility. It has saved so much time and human error. Zuub is an integral part of our office, keeping up with the constant changes in the dental insurance world while listening to customer questions or requests.
Cons
I'd like a feature to search by patient insurance company, name, and DOB, as sometimes patients don't have their sub ID.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diane
Medical Practice, 1-10 employees
Less than a year
September 2023
Zuub
Zuub
Pros
This insurance verification process has allowed us to no longer waste 2 of our employees' time and energy waiting on the phone with insurance companies. Being able to refresh and see updates within minutes is game-changing. We're starting to look at new features we can use with Zuub, such as treatment plans and online payments.
Cons
So far, there's nothing I dislike. I hope online payments can be written back to our practice management system soon.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Health, Wellness and Fitness, 11-50 employees
More than a year
September 2023
Insurance verification
Insurance verification
Pros
Insurance verification and treatment planning are done without me having to call insurance companies myself, leaving me more time to address other job duties.
Cons
I can't think of anything negative, but we haven't used the software for very long.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Becky
Hospital & Health Care, 11-50 employees
Less than 6 months
September 2023
A great software that is a big time-saver
A great software that is a big time-saver
Pros
Excellent customer service, easy implementation, and an expanding feature set.
Cons
When I joined, Excellus insurance was not included despite the advertisement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vik
Hospital & Health Care, 11-50 employees
Less than 6 months
September 2023
No Longer Spending Hours on Insurance
No Longer Spending Hours on Insurance
Pros
The best part of Zuub is the extremely responsive customer service. They are always willing to find a solution to all of my needs and are so friendly on top of that!
Cons
We don't face many issues with Zuub because they address any concerns promptly and are always improving.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janey
Hospital & Health Care, 11-50 employees
Less than 6 months
August 2023
Efficiency Boost: Streamlining Verifications and Patient Education with Zubb
Efficiency Boost: Streamlining Verifications and Patient Education with Zubb
Pros
The most impactful aspect of my experience with Zuub is the patient insurance verification feature. This feature is a game-changer in our workflow, revolutionizing the way we handle insurance verifications.
Cons
The only thing I dislike is not being able to access all insurance companies for verification.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ashley
Hospital & Health Care, 11-50 employees
Less than 6 months
August 2023
Love Zuub!
Love Zuub!
Pros
This software was so easy to set up and very intuitive. Once set up, Zuub handles 85% of our insurance verification.
Cons
I'd appreciate a way to check off when another staff member has worked on a verification that Zuub couldn't verify. I'm thankful my onboarding agent requested this feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Hospital & Health Care, 1-10 employees
Less than 6 months
August 2023
Time saver
Time saver
Pros
Zuub saves a lot of time for staff by avoiding the need to contact insurance companies for benefit breakdowns.
Cons
The benefit breakdown could be more detailed, but that's due to the insurance company, not Zuub.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nolan
Hospital & Health Care, 1-10 employees
Less than a year
August 2023
Dental Insurance Verification
Dental Insurance Verification
Pros
It's a great way to check patient benefits and eligibility.
Cons
Sometimes, it's slow and doesn't verify all patients.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Cynthia
Health, Wellness and Fitness, 1-10 employees
Less than a year
June 2023
Easy to use
Easy to use
Pros
Zuub is an efficient system that makes our daily job so much easier by improving communication with our patients.
Cons
I can't think of any cons as customer service has been helpful whenever issues arise.
Ease of use
7
Value for money
9
Customer Support
10
Functionality
7
Emily
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
June 2023
Great review
Great review
Pros
Everything about Zuub is great and easy to learn.
Cons
Nothing is too complicated with this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Hospital & Health Care, 1-10 employees
Less than 6 months
June 2023
Zuub Rocks!
Zuub Rocks!
Pros
The thing I love most about Zuub is that it can verify multiple patients at one time.
Cons
What I like least about Zuub is that several major insurance companies can't be verified, and it doesn't sync quickly enough with our PMS.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Ginger
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
June 2023
A great patient and provider experience!
A great patient and provider experience!
Pros
We love that Zuub is not only incredibly intuitive for patients, but their customer service is truly outstanding in providing support to providers. They go above and beyond to ensure we get the most out of the software and add features when needed. Most importantly, we can send incredibly detailed invoices that we previously had trouble sending through our PMS. These have been a godsend for our billing department.
Cons
We don't have many complaints! The only issue is the sync time to our PMS, but the wait is not too bad.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Health, Wellness and Fitness, 11-50 employees
Less than a year
April 2023
Zuub Treatment and Financing
Zuub Treatment and Financing
Pros
Zuub has allowed us to streamline both sides of our patient experience. Its setup allows patients to be presented with a comprehensive treatment plan with explanations of services and lets us send detailed invoices.
Cons
Initially, the hardest part of using Zuub was changing how we input treatment into Eaglesoft for it to sync. After a while, everything went smoothly, and our patients felt more informed about their treatment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Health, Wellness and Fitness, 11-50 employees
More than a year
April 2023