ActivEngage Reviews

Pros

Quick responses from ActivEngage's team help us capture leads we might otherwise miss.

Cons

Sometimes the chats sound a little scripted and finding my way around the dashboard could be simpler.

Pros

A major benefit of the brand is its effect on conversion metrics. It can make a real difference to profitability.

Cons

Transaction fees on the platform are relatively high. Anyone looking to scale this model may need to consider other options.

Pros

Dealer websites benefit from its third-party integrations and managed chat setup. Agents can handle chat queues, share media files with clients and businesses and send clients SMS updates with status details. It also helps monitor and oversee the flow.

Cons

The chat popup could use a little improvement though it isn't an issue right now.

Pros

Getting this software up and running on our site was simple and using it has been just as simple.

Cons

I do wish there were more ways to customize the chat pop-up on our site, maybe even with an option to add some kind of offer.

Pros

Its quite user friendly and the customer service has been really helpful.

Cons

They're still in the process of obtaining a high-level security clearance.